Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi PM Team,I stopped my autopayment in mid-February before proceeding on 1-month leave and upon yesterday (April 3rd), tried to re-activate my account but failed. Can someone look into the situation and assist. Thank you. Caesar Wong
Hello; i have international long distance minutes but i am unable to make calls to the Caribbean. I receive a message indicating that the call cannot be completed as dialed. Is there a special way to dial out? Regards,MM
please text every onewe are changing the way you call out you need to add (1) in front of all numberi am sure your poor tech guys are pulling there hair out lol
I switched to Public two weeks ago and some of my incoming calls are going straight to voicemail. I have tried all the recommendations regarding settings, updates, etc. but I can not resolve the issue.
Been testing a Public Mobile sim for a little while and am happy with the coverage for my rural area. When it came time to do the switch over the Public Mobile 'system' told me my # couldn't be ported, which was also confirmed in a private message to...
says this number is not in service all outbound calls airplane mode offinbound is fine i have data acct is active taken the sim card out and put back inHELP!
I can’t receive text messages or receive or make calls. When receiving calls the caller says that I don’t have a US add-on, I live in Canada and the person trying to call me lives in Canada. When I try to make a call it says Public Mobile here, the c...
Hi folks, I've been with PM for a few years and have $11 monthly reward (Refer a friend, Autopayment, Loyalty).I'm currently on $40 monthly plan but get only 3GB Data. They currently advertise $40 plan with 15GB data included. Question: if I switch,...
How to change my account email address?
Can't seem to download attachments on my text feed, even after I've enabled mobile data. Any suggestions?
Have "international " minutes and data but can't connect to network on my s10 or my wife's phone.
Can’t use long distance minutes to Portugal getting b1
I am unable to access my account to change my billing information. They want to sent a verification code to make sure it is me,but I can not access that email account .
Hi there, How can I get the invoices for the year 2022? Thank you. Ty
It's great VoLTE is finally here!! Many Community members have confirmed their phones are working but some are not.Here is a summary I have kept. Reply this post and I will try to update this first post as I see moreand thanks all for sharing [upda...
This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”
I want to change my Public (Ontario) number to an Alberta number.Can anyone advise as to what happens when i change my phone number, for example is there a down-time, does my previous number become obsolete or open for anyone to take over, are the ca...
Hello!I moved to Calgary from Toronto last year and had updated my billing address, but i just noticed that the tax that's being applied to my bill is still based on Ontario HST! How do i fix this? Please advise.
Thinking of changing plans. Do the add ons that I have paid for on my plan transfer to a new plan?Thank You
I need discount after 18 months with public when I wanted to quit from my jome internet service they gave me 10$ discount but public didn't do that i want to quit because of it is unreasonable price after 18 months stay with this operator they cha...
Hello, I have been dealing with this for a while now. Whenever I send texts to some friends they do not receive my messages, and I cant I receive theirs. I also cant receive 99% of verification texts, but everything I mentioned shows up in my usage h...
Is the 15 day package for US roaming going to be the standard going forward? Also, will my phone have to be VoLTE enabled for for talk, text, and data or is is VoLTE required only for talk? If anyone has a POCO X4 Pro 5G, do you know if it's capable...
We purchased roaming on March 17, but when we got the States it only worked for a few hours, then stopped working. Desperate, I purchased an e-sim because I needed service. How can I get a credit or a refund, since the service was not there, as promi...
pls do the needful!
how can i activate my sim card with a paiement voucher?
Good Evening,I have an invoice on my credit card for a call made on February 27, 2023 to the number 855-478-2542. My first question, I do not see this number on my list of callsHow do I know this call is from my phoneI do not know anyone living in B...
I tried to sign up last Friday, and was rejected for "address submitted does not match our records." I looked on my PublicMobile account (the one that shows bills etc) and eventually found in My Profile there is an address on file, which was my last ...
How Can I update my account email address?
I showed a friend the $15 / month plan yesterday which showed Unlimited talk ...screenshot attached . Signed them up today and it appears there's 100mins in their plan ? Which is correct ?
I am currently using Firefox to access my community account and I have 2 usage issues that I can't seem to solve. Can they be fixed or do others have the same problem? I cannot upload images. I have to first change from portrait mode to landscape mod...
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