[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Don't have LD mins after subscribing thru App
Recently saw a Facebook ad which advertised 250 LD mins for $29 Can/US/MEX and 500 LD mins for $35 Can/US/MEX plans. I signed me and my spouse thru the link in the ad, as I had the app, the subscription process went thru it, but I noticed today that ...
Resolved! Newly Public mobile account showing sos only
Newly created public mobile account showing sos only. Please let me know what I have done wrong,
Porting issue
I got a new phone/plan with Telus and have tried porting my number from PM to Telus (I have a temporary number with Telus right now). The Telus salesman initiated the porting process, I received the authorization text and immediately replied with Ye...
eSIM
I downloaded the eSIM onto my iPhone by accident but I just want the QR code to scan to start up my android phone. How do I get a new eSIM as the QR code says it’s already in use?
Locked account
I been trying for few months to get my parent logged back into their account. Tried password resetting, different browser etc. Never get past your account is locked. I am confident I need an agent to intervene. Looking forward to private message from...
available minutes
System tells me I "have used all available minutes" even though I have an Unlimited Minutes plan. And yes it is for Canadian numbers. I have been unable to get an answer so far.
Switched from Sasktel, getting message phone number not registered to the device
Hi,I am wondering if anyone is getting the same message. I transferred my old phone number over to Public and I am now getting a message that says “This number is registered to your Apple Account, but is not associated with this phone. You can keep u...
KOODO TRANSFER SMS
Hi I’m a new user trying to transfer my number from Fido to PM. I received a message from Koodo saying the transfer failed, but the PM app shows activated. Does anyone know what next steps, if any, I should take?
Failed Port
Hi I tried porting a number from Koodo but I can’t transfer my number over. I get an error saying invalid number. I currently have a temporary number.
Resolved! SIM card via Canada Post, Can I switch to pick it up?
Hello I recently signed up online and for the Black Friday deal for $35. I selected to have the sim card delivered. My email notification says order processing and shipment is via Canada Post? If Canada Post is indeed the shipment method, is there...
How can get txt in china
Hello,How can I get txt in china ? Thank you
SIM card not connecting to PM
Hello, new to PM as of yesterday. Tried all the AI chat examples, but still no connection to the network. Suggests? Thx.
New subscriber
Received a message from Rogers for transferring a number but my answer of YES is not being delivered. Need immediate help
New line in SOS mode
Just moved from Bell today and approved the account transfer. Activated eSIM when setting it up. Now phone is in SOS and I do not see any eSIM when I go to Settings/cellular on my iPhone 11. Still showing Bell
Resolved! Help Resetting the App
I am trying to activate my sim card, but I received an error message. Customer Service told me I need to purchase a physical sim card and then go into the Public Mobile App and scan the QR code. When I go into the app, it is permanently stuck on this...
New phone
If I purchase a used android phone, (I currently have an Samsung A5), do I understand correctly that I simply swap the sim card, and there is no further set up to start using the new phone?
Cancellation
I just paid the first month fee on a new account and have not yet activated it. How do I cancel and get a refund?
Wrong email
Hi,@CS_Agent My wife's account looks like has wrong email being used so she can't seem to get the OTP email with the code how can I reset the accou
Texting GIF & Pic's
I have been with public mobile for many year's now. For some reason in the last 4 or 5 months I can not send Pic's or GIF's by text, it keeps saying delivering and then fails to send. I am baffled by this. I have not changed my phone (1plus Nord 100)...
Text only going out to other iPhone users
It seems that sone of my texts r going out no problem but people with android phones texts r not delivering. Anyone else have this problem or ideas on how to fix?
Will the automatic payment stopped if I switch public mobile to another company
Will the automatic payment stopped if I switch public mobile to another company
rewards
xxxxxxxxxxxxxxxxxxxxxxxxxxI used this and saw it in my checkout and it did not work. I need this resolved
Roaming add-on versus Subscription change?
HI,I am a new Public subscriber and other than some porting in issues, I have been quite happy with the service.We are planning a three week trip to the US. I currently have the basic $19 /mo. subscription.I could purchase two 15 day US roaming add-o...
double charge
I missed my payment and so my account got suspended, i couldn’t find where to make a payment online or on the app and i didn’t know my phone pin was a thing so i obviously don’t know what it is. I changed my plan as a solution and got charged for the...
Gift Card
Does anyone know which stores carry Public Mobile gift cards?
I cannot receive any text messages or phone calls
I just transferred the e-Sim from Virgin plus to Public Mobile. Now I can use the data normally, but I cannot receive any text messages or phone calls. When I logged in to the Public Mobile account, it required me to enter a 6-digit code sent through...
4g, 50gb plan
I was going to sign up for the 4g 50gb plan canada usa but the plan is gone. Is it coming back? My phone can't do 5g
Transfer complete, still not working
I transfered my number from Rogers to Public Mobile, but then, it still doesn’t work. I spoke with customer service and they said that the port has been completed. But thte number doesn’t work.
wrong plan
Good day, I am in the process of getting 3 lines with you for my whole family, but didn't realize I needed 3 separate account for each of the family member. Now with my own account, I made the mistake of getting the 23$ plan but I need the 29$ plan (...
