Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Where can I get my order number to submit a ticket. I did not receive it via email
Hi everyone, just posting here to see if anyone is still dealing with the same problem as me.My PM service is working, however, I have still been unable to activate my account via the app or website, due to the authentication code being sent to a tem...
My plan didn't appear to renew properly today. Or there was an unauthorized charge to my account to purchase extra data on November 20My plan right now states I have 1GB of data available, but plan is not active. I can not used my phone to make phon...
For the first 10-15 seconds of every phone call, I can hear the other person perfectly fine but they can’t hear me at all. Like I’m on mute. Happens with both ingoing and outgoing calls, both indoors and outdoors. I tried putting my SIM card into ano...
charged me twice same day
Hi, I have bought a plan and at the account activation my account was already blocked due to unresolved payment issue. I then had to buy a new plan in order to use the service and now need a refund. How can actually best communicate this to Public ...
What is the point of PM counting my SMS when they are unlimited? And, BTW, I did NOT do any 'international texting'.
Hi, I recently transferred my phone plan and number to Fido, but I’m not sure if my plan here is cancelled or if I will be billed or what’s going on. When I go on “My Account”, I don’t see any billing history but instead ads on why I should subscribe...
After porting my phone number and activating an eSIM on my phone, I can send text messages or calls but nobody can call me or send me text messages.Several tickets have been sent but after several hours, nobody seems to be taking care of this technic...
So I lost my phone which had a public mobile sim card and number. I can no longer access email associated with that account.Is there a way for me to be able to get my old phone number on my new esim card? What are my options
For last 3 days, I am not able to make any outgoing call, however I can receive a call. When I call any number I get message 6UT1. Restarted the phone, Changed the SIM slot, restart the network too, but nothing worked.
Hi allI am trying to complete the activation of my new service and I cannot download the Public Mobile app on my phone, Google Play telling me that it will not work on my device! Any idea on how I can solve this issue?Thanks a lot!
Hello everyone,I recall seeing, about a year ago, contests/jackpots whereby you could an iPhone or Samsung phone.But it seems for the past 6 months, there's been none of these contests.Any plan to re-instate them?many thanks and good dayRAUL
Hi, I used the referral code when signing up but neith the referrer or myself got the 10 dollar credit. Also the referrer is not getting the 1 point per month. How do we resolve this? Thanks!
Hi, I signed up with Public an created my account using the esim option, but upon setup I receive the following error:"Phone is not ESIM compatible. You've currently purchased an ESIM along with your subscription. Unfortunately this phone is not ESIM...
Hello,I've switched from BellMTS to Public Mobile last month and I phoned BellMTS and my account there is still active. Have I skipped a step? Can you cancel my account there?Thank you,Angelika
I just purchased a public mobile account/package and SIM card. Currently with bell. Bell says my phone (iphone7) is unlocked but still can’t get public card to work. Can someone help ??
Can anyone clarify if the USA add-on for ‘talk and text’ allows a Canadian traveller to SMS text (send and receive) a Canadian phone while in the USA??? It says it offers USA talk/text but I need to confirm I can communicate with Canadians by sms whi...
Hello,I ported out my number and switched to Public Mobile during the Black Friday deals. The transfer was successful. I can call out and send our text, but I cannot receive any incoming calls or SMS. I have data as well.On a physical SIM. When I cal...
I don't know how to transfer my Koodo prepaid number to my new Public sim. I already activated the sim with a new "temporary" number, but not sure what to do now. @CS_Agent I put in a ticket already but I haven't received a reply
@CS_Agent I'm missing loyalty points for November 1st.
I suspended my account but was still charged the full amount. How does the suspended account work
If I upgrade my plan, will I lose my loyalty (currently at 4 Dollars/ month) and subscription (currently at 2 dollars/month) rewards? I am currently on one of the old plans that is no longer offered and thinking of upgrading to the 5G plan.Thanks!
Help please. I can not access my account to change the payment method.The web page just gives choices to buy plans.My credit card has changed (was lost), and I need to change it for the next payment.The phone is a flip phone.Thank you for any help!De...
Hisince yesterday after I transferred my number to public mobile i can not get any incoming calls . i have done all troubleshooting steps but did not work.
Hi,I used a reference code when I subscribed and I didn't receive the 10$. What do I do from here?
On black Friday, I switched to the $34 for 40GB plan.It was suppose to switch automatically this month, but it didn't work!Please fix this asap. -Gordon
Ask the topic says, I switched from Virgin Mobile and I've run into an error where Public can't receive an MMS and I have to download it using my old network (reactivate SIM to do this). What gives? I have a Google Pixel 8.
I just switched to public mobile choosing a plan that advertises US roamingHowever, after landing in the US this week, I received an SMS saying How am I to interpret this?@CS_Agent ?
Hi,I'm trying to put my Public Mobil into a HTC M8 I bought with Fido.I chat with their agent to unlock it and they did but I still have the SIM network lock screen asking for a 8 pin pass.The Fido agent (ans their FAQ) says that I need to contact my...
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