Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was transfering my number fromFido to pm. During the activation process, it failed at the first attempt As i didn't get the authorization message Or didn't reply it in 90 mins. But i could still get phone calls But not sms. Then i resubmitted the t...
Hello! Been a long-time member on my string of Samsung phones, but 6 weeks ago said phone went missing. Figured it would be found during deep-cleaning of house, but never turned up. How would I be able to activate a new SIM to use it in my crappy bac...
Hi PM community, I had a couple of questions on the Public Mobile points reward system. I am currently on a plan that existed before 2022 so I have a legacy plan that isn't available in the Shop menu. I have 4 yrs of loyalty bonus, 4 referrals and $...
I recently got a new phone and am trying to transfer my ESIM. I've purchased a new ESIM on the app but the installation process failed. Now I can't use my previous phone, nor can I receive any messages on my new phone. The ESIM is registered to the p...
Since today morning I have been trying to get my number ported over to freedom, it's crazy how PM also told me that they have ported it and yet no response what so ever. they keep saying they approved but literally NOTHING. I Paid money for rubbish s...
We take our weekends with our RV outside Winnipeg (actually outside Beausejour MB). Will I have better streaming performance with LTE or 5G?
Hi, Since the start of August I have had random 1G and 3G add on purchases on my account. I did not make these purchases through “myaccount” or whatever it is called. Is there something going on where it would automatically add these to my account if...
Purchased the China Long distance add-on today and attempted to make a call. Call will not connect and get an automated message saying '1b1 and the phone number is not available'. However, making the same call on a different phone will connect proper...
I’m trying to make the payment but it’s not being processed and trying to contact customer care, it’s showing error.. I even tried add on funds, it’s not processing.. I’m unable to call or text anyone.. can anyone please respond what’s going on here
My kid has gone to university in another town. Do we have to do anything to avoid long distance charges? We have the 100 minutes province wide plan. Does it matter she is in another town?
Will my data stop or will it be at a reduced speed on this plan once i use the full data amount?
Had to change phone from a 6s to a new 6s after it went swimmingcarrier shows Correct carrier PMPrevious carrier no longer is locked to this phone SIM NOT SUPPORTED MESSAGE DISPLAYSWHEN I remove the sim it seems fine but not network. please help!
The title said it all.I created an account, and it won't let me log in with the proper email and password.
If you are on the legacy rewards you get $2 credit per month. If you do the 90 day payment, do you get $6 legacy rewards still? Or only $2 ??
@CS_AgentHi there:I have been trying to submit a support ticket but your site keeps giving me an error.I switched to Public Mobile from Fido a few days ago but due to an error I was unable to send my reply to the confirmation sms within the 90 minute...
I want to change subscription. If I choose change now, does it mean I lost all that I paid before the change?I just renewed my $120 for 90 days subscrption. If i change now, does it mean I lost all my $120? Thanks,HL
My phone was verified for eSIM install, did the full process of transferring phone number and cancelling previous provider. After about 1.5 hours, now with only SOS phone service, I get a notification that simply says “eSIM install failed. Please con...
I have transferred accounts from public mobile to public mobile and am trying to transfer numbers but I can’t, is there any way I can? Thanks
This is just an information only thread. This wasn't the easiest information to find using the bot.As of September 2nd 2023Public Mobile’s Free TrialAt this moment, our limited-time free trial is currently specific to Nova Scotia. Keep an eye out for...
I missed my previous provider’s phone call to confirm the cancellation of the plan I was on. Not sure if I need to contact them directly or if I need to contact Public Mobile again first. I would appreciate a suggestion on how to proceed.Thanks
Hi folks, I really need some help!!! I’m trying to create a new account for my wife, but the mobile app fails at step 2 “create an account to continue”. I get a blank screen (white) with “eversafe.id.telus.com” at the top and can't continue further. ...
I am locked out for 1 hour but after 1 night I am still being locked out. @Mod
HiA while back I switched to PM from Fido but Public Mobile sent me a text saying that it was unable to transfer my current number to PM. In the meantime, they gave me another number but I've tried everything nothing helps. Also, why isn't there a cu...
Hi, my sim asking for SIM PUK code, how to get this code. I’m not able to use my phone
I will be heading to the US and I have the Canda-US plan. Do I have to do anything to switch over once I'm there or does it automatically switch over?thanks,
I'd like to buy one more sim card for my son.Can I register this sim card on my name and use one account for both sim card?
hi,I dont know why I cant make and receive any calls. When I try to call someone, it shows call failed. What should I do?
Is Public points better than rewards savings? I currently save $6 per month
Hello,I was notified this morning that "Your services are on hold due to the expiration of your subscription." I never ended the subscription, and have auto-pay that has worked for the past two years without fail. There is enough money on my bank acc...
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