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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2046 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30264 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42030 Views
  • 185 replies
  • 29 Bravos

Resolved! Text Messages

My plan does not include text messaging.  It used to be that whenever someone tried to send me a text message I would get a notice that some had attempted to send me a text.  I seems to me that I'm not getting those notices any longer.  Has Public Mo...

Al1231 by Good Citizen / Bon Citoyen
  • 1327 Views
  • 13 replies
  • 0 Bravos

Resolved! Data in the US

For that promo 20 gb for 34 plan. Fine print says you can use data in the US. Can anyone confirm? 

Big_ma413 by Good Citizen / Bon Citoyen
  • 412 Views
  • 2 replies
  • 0 Bravos

Porting Error from Zoomer to PM

Hi all,I'm trying to get in contact with the PM porting team, as my porting from zoomer to PM had failed. I entered IMEI, and through researching, I should have entered the account number instead. I received an error txt msg asking me to contact PM p...

Jchow1030 by Good Citizen / Bon Citoyen
  • 319 Views
  • 2 replies
  • 0 Bravos

Resolved! New plan

Hi, I got a text to get 5GB of data at 3g speed for $25.00 a month. It doesn't say any more then this on the text. My question is will I lose all my perks if I decide to go with this new plan? I have the old plan perks.

Doreen4 by Great Neighbour / Super Voisin
  • 324 Views
  • 2 replies
  • 0 Bravos

Help! unable to login and lost sim

Hello,I urgently need new sim with same number but I am facing the following issue.My account from which I am subscribed is unable to login due to login code being sent to lost sim number. I created a second account for the purpose of seeking assista...

Must11 by Great Neighbour / Super Voisin
  • 643 Views
  • 4 replies
  • 1 Bravos

Resolved! Changing plan at renewal

Hi! I’m currently on the 29/3GB plan, and I recently found that PM is now offering a 29/6GB plan (same price). I plan to set it to switch at renewal, but my question is if they will charge me right now or only at renewal (like what Fizz does). If PM ...

Dooshi by Great Neighbour / Super Voisin
  • 605 Views
  • 4 replies
  • 0 Bravos

Resolved! Primary Line Showing SOS

My primary line is showing SOS. I can switch to Travel line and it will work. How can I fix this?iPhone 13 mini with eSIM.

Pcefrog33 by Great Neighbour / Super Voisin
  • 491 Views
  • 3 replies
  • 0 Bravos

Reward

When do I expect to see 10% rewards rate plan and reward points back after the new subscription applied on Nov 16?

Huynh by Great Neighbour / Super Voisin
  • 310 Views
  • 2 replies
  • 0 Bravos

Connection issues

I just switched from Rogers LTE plan yesterday to the 20gb 5g plan with public mobile and I get no signal indoors (home and at work) so bad I can barely send a text but outside I get full 5g signal.Is it a setting that I need to change or just the si...

Spegat by Good Citizen / Bon Citoyen
  • 3379 Views
  • 39 replies
  • 0 Bravos

International call

I could not make international calls although I have492 free minutes left 

Nedzad by Great Neighbour / Super Voisin
  • 646 Views
  • 6 replies
  • 0 Bravos

$25 for 5GB at 3gbps

Yesterday some of my family members received a text message from Public Mobile with the promo below. It os not clear if this includes calls/text as well. Also not all family members received this sms."Public Mobile here. We've got a great deal for yo...

Dbal by Great Neighbour / Super Voisin
  • 2614 Views
  • 28 replies
  • 1 Bravos

New Subscription

I’ve setup a new subscription for my next renewal but I forgot the details of the new subscriptions.  It only tells me the price.  How do I find out the details of the plan?

Toxin by Good Citizen / Bon Citoyen
  • 362 Views
  • 2 replies
  • 0 Bravos

Resolved! No Welcome Present or Referral Bonus

Hi, I'm new to public mobile. I signed up using a referral code. Aren't I supposed to receive 5 points as a welcome present and another 10 points for being referred to PM? My account is showing 0.Thanks!

Kaito by Good Citizen / Bon Citoyen
  • 570 Views
  • 4 replies
  • 0 Bravos

Resolved! Black Friday plans with 90-day discount?

I'm currently on a 90 day plan. I would like to select the $34/mo 20GB Black Friday plan, but also lock in for 90 days and get the discount. The page still mentions the discount right above the plan, but when I go to change the plan, I'm never given ...

Screenshot 2023-11-16 at 9.20.44 PM.png
frkshww by Great Neighbour / Super Voisin
  • 519 Views
  • 2 replies
  • 0 Bravos

NEWBIE - 🆘 won’t connect

I switched over this morning the E-Sim didn’t work, so I went to the store 12 hours later and bought a new SIM card, and I still can’t make or receive phone calls 

Drena by Great Neighbour / Super Voisin
  • 408 Views
  • 3 replies
  • 0 Bravos

US add on

I purchased the $30 US add on.  I’m now in Minneapolis.  My phone won’t let me call Canada and no one in Canada can call my phone.  Help!!

Granite1 by Great Neighbour / Super Voisin
  • 279 Views
  • 2 replies
  • 0 Bravos

SIM card

Sorry, but I have been checking my mailbox every day for more than two weeks and no SIM arrived.Public Mobile did not honor the promise they made. I don't trust you.I want my payment refunded back to my credit card

bgtrade101 by Great Neighbour / Super Voisin
  • 326 Views
  • 2 replies
  • 0 Bravos

I received a text message on 5Gb for $25/month plan

I'm using a $15 monthly plan right now. If I send a YES to the text message, will my plan change from the $15 to $25 or will they add up together for a total of $40 monthly plan?Also, there was no info about text messaging and calling included in the...

Been188 by Great Neighbour / Super Voisin
  • 926 Views
  • 8 replies
  • 0 Bravos

Referral credit

@CS_Agenti haven’t got the referral credit yet

Ans0909 by Great Neighbour / Super Voisin
  • 367 Views
  • 3 replies
  • 0 Bravos

Points discount and payments

My first month with Public ended on Nov 10th. I saw on the app that my account was suspended while awaiting payment for next month. I had my credit card on my profile so payment would be automatic. Also I had $Ho7.50 in points that were not deducted ...

Rick_041551 by Good Citizen / Bon Citoyen
  • 436 Views
  • 3 replies
  • 0 Bravos

Change the plan

I choose the option in Public Mobile and I dont active my sim. Now I want to change from 34$/month to 40$/month. Could you tell me, can I? 

Helena86 by Good Citizen / Bon Citoyen
  • 597 Views
  • 4 replies
  • 0 Bravos

Resolved! had to reregister for community and partner can not log in

I have not been to this community forum for a long time and I had to reregister. Does that usually happen?As well, my partner is ready to change service providers as he can not log into his account. How can he get help to access his account?

Whiner23 by Good Citizen / Bon Citoyen
  • 632 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot verify identity on Whatsapp with my new phone number

I received my SIM with new number 5 days ago. I have been trying since then to install Whatsapp on my iphone. However Whatsapp cannot send me the confirmation code via SMS. Message says "we can't send you the SMS, I need to verify your number and try...

Timothé by Good Citizen / Bon Citoyen
  • 3147 Views
  • 18 replies
  • 1 Bravos

Resolved! How to change postal code and name on payment receipt

I could not find an option to edit my name and postal code on the payment receipts. Even if I pay using my credit card, it does not reflect my credit card information. When I download the receipt from the payment history page, the name and address ar...

Emal by Good Citizen / Bon Citoyen
  • 939 Views
  • 6 replies
  • 0 Bravos

Resolved! System won't process my payment

I forgot to update my account with my new credit card (my fault) so my pre-authorized payment didn't go through today.  I've updated the card and have been trying for 6+ hours to make a payment.  I keep getting messages that payment can't be processe...

btcards by Good Citizen / Bon Citoyen
  • 808 Views
  • 6 replies
  • 0 Bravos
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