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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

ESIM Not installed. HELP

I am porting back over from Bell and getting a message saying Esim not installed while trying to complete activation. @ Mod @ Support edited by computergeek541: removed tagging of the usernames of "Mod" and "Support" as these are not staffed by Publ...

eSim not installed

I've been having issues with getting it downloaded. How do I request to use a Sim card ?

Lock phone

Hello, my good people. Can anyone tell ME. What's an SIM ME LOCK [NP]. And where can I get it from. Android phone Cloud C7 Mobile.Thanks advance

Resolved! locked out

I've been locked out of both my sons and my accounts. ive been a customer aboit 15 years. it's been well over a year and have tried everything that ive been told. im only able to post this because i used a new email and a link that someone posted for...

Resolved! Cannot send or receive picture messages unless I reset my data settings

I have an ASUS Zenfone 5, and I've tried all the solutions presented in articles found here (resetting APN settings, APN type, etc.) and on the ASUS support site, and all I have found that works is resetting my data settings to factory.The catch is t...

Resolved! SIM card payment

Hello, With the promotion the SIM card was to be free however I had to travel an hour away and pay for it. I was expecting a credit for it when I signed up however that did not happen. Please advise.

Resolved! No response from any agents, no service, no phone. PLEASE HELP!

Hi all,I was having issues with iMessage and after troubleshooting with an agent I was advised to factory reset my phone. I expressed concern about deleting my eSIM, but was advised to do so anyway and use the link I was sent to reinstall the eSim.Af...

Resolved! Email regarding 240 gb of data customer service ripping me off

The message I got basically said thanks for being a loyal customer (over 5 years) and here is 240 from us to say thanks. My data stops working I get help in private messages arguing with me that it means if I keep the same plan (it never said that an...

Resolved! Using the Canada-US plan in the States

I have the 50GB Canada-US plan. Is there anything I need to do in advance in order to use the plan in the United States? Thanks!

Resolved! Invalid referral code

Hi,My friend tried to activate with my referral code and PM's site says it is invalid.Is there any refer-a-friend limits on PM now?Thanks edited by computergeek541: picture of referral code removed

Service

My cell phone service is there anyone else in Nova Scotia have none

Resolved! How do I know US Roaming will work?

In March 2022 we took a trip to the USA. I bought 250Mb of US data thinking this would be lots for our few days down there. I don't typically use very much. I was on a 1G plan and it was usually fine for the month. Within about an hour of crossi...

Switch plan

Shortly after I signed up I noticed a $24 plan that's the same as mine but with 4GB of data instead of 1GB. I haven't been able to find a way to switch to that plan. I've only been a subscriber for a few months.

Cannot Access Account

I am not able to reset my account and update my billing details.

I have been locked out of my account for over a month. I have autopay, so still using phone. HELP!

I have been locked out of my account for over a month. I have autopay, so still using phone. HELP!I am not in 'Ever" as far as I know for this account I still had the 2-account system. A separate community account. I think I need a service ticket how...

Text messages

Why can’t I get pics to download in my text message

Can't buy US roaming talk/text

I have $15 credit on my account. I want to buy 15 days of US roaming talk/text. Have tried to do that about 3 times. Every time it says the purchase was made but when I check my account the $15 is still showing in available funds and there's not indi...

eSIM to sim

I got a phone plan with eSIM but doesn’t work. I bought a physical sim. How can I switch my subscription to physical sim

No longer have access to email I used to set up my account

Hi, I have a public mobile account but I think I had it connected to my old work email which I no longer have access too. I need to update my payment method on my account but currently have no way of doing so. Please I need help I desperately don't w...

iMessage and FaceTime

I am unable to use iMessage or FaceTime -it says this phone number can not be used by iMessage or FaceTime you must have a SIM associated with an Apple device for this number How can I do this -I used your eSIM and it appears to work for calling

plan price jump

Without notice or reason the price of my plan almost doubled and I wouldnt have known except I logged in for one rare moment. I need an expla

Forbidden A1

can't log into the self serve with this "Forbidden A1" message. So frustrating!

Lost phone

Hi there, My daughter's phone was stolen while on vacation. WE NEED a new SIMS card, but plan to port her phone number to a new company to keep the family package bundled. When we try to port the number, we need to confirm yes on her phone, but how...

Resolved! Question about unsubscribed while I am in 90 days plan

I am currently in 90 days plan which ends on June 24, 2024. I will be out of country for about 40 days starting from May 1 until June 10. If I unsubscribed my plan on April 30 and then subscribed again on June 10, will my plan gets extended for 40 da...

I did not recieve confirmation email

I did not receive a confirmation email so i can not activate my number with the QR code

Service not connected.

Recently tried to port a number from Fido. Credit card was charged and got text msg from Fido and authorized the transfer.I am on the Public mobile network now but no data and calls rings but do not connect.Can't login through the app at all it just ...

issue with number change

hi team,1. i changed my phone number by logging in online. the otp goes to the old number not the new one. how do i get the otp to go to the new changed number?2. not option to pay by credit card, only seeing an option to redeem a voucher. How do i g...

Resolved! forgot my email

您好，我媽媽忘記了她的電子郵件地址，也無法在線上登入帳戶，那麼我該如何幫助她更改電子郵件並再次登入她的帳戶？

Resolved! Which SIM do I use to port over.

I’m porting over a phone from Fido to PM.Do I use the IMEI number for the Fido physical SIM that’s currently on there or the available sim? Phone is an iPhone 13. Thanks.

240GB bonus data are missing!!

I was told that 240GB bonus data has been granted due to the reward plan changed. Then I switched the plan from $40 to $15, and the bonus data was gone. Please let me know how to get it back. There is no warning about switching plan may cause problem...

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