App support

[Nini1]

My app is not letting me get past the window to activate my sim card, which hasn't arrived due to the postal strike. It's been a couple of weeks . So I'm being charged for a service that hasn't been activated yet and I can't order a different sim or esim card because the app is in some sort of a loop 

[hTideGnow]

hi @Nini1 

you are charged but the actual service cycle not start until the sim card arrives and you complete the 2nd part of the activation.

if you want esim or another arrangement to pickup the physical sim, you have to ask support agent to help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@Nini1  Even though you already paid for the plan , it won’t start until you activate the SIM card so you won’t lose money no worries , but if you want SIM card faster you can pick one up from Telus Koodo store and ask support to reimburse you for it because of the strike . And it’s good idea to have spare sim card in hand incase you ever lose or damage yours or to give to family or friend to join PM and use your referral code to reward both accounts win /win 

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: E...

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage