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Phone # switched to husbands

Gennyredman
Great Neighbour / Super Voisin

Hi

My phone # is now my husbands. How do I switch it back to mine? 

My phone was stolen. So I have a new phone and I got a new sim card.  All my data is on the phone but it is his phone#. 

3 REPLIES 3

@Gennyredman  Yes if you cannot log into your account , just use the link in my last reply to submit ticket with them 

Gennyredman
Great Neighbour / Super Voisin

Can Public mobile change my number? 

 

Handy1
Mayor / Maire

@Gennyredman  You got new physical SIM card ? If you can log into your account you can sim swap the number in profile page 

SIM  SWAPPING  profile tabs

Handy1_0-1733247313284.png

 

This can be done on the app too , but if you can’t log into your account you can get support to sim swap the number for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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