Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had a discrepancy between what was showing to me on my account as my data usage and what I felt was proper consumption so I requested a breakdown of the usage. I added up the usage on my account as provided by PM and it did not total the amount tha...
Trying to login, I am blocked again.There is no envelope anywhere i can see. Just want to get into my account.
I was driving home from friends this afternoon and got a text from Public saying 'Welcome to the US'. I am 2 hours from the US border and have never received this before. What could it be? A glitch or some tower misread?
I can’t make calls on any toll free numbers from my cell phone @CS_Agent
Hello all I have lost my phone in Mexico and since back in Canada I have purchased a new phone and new pubic SIM card but I can’t access my account due the security code verification being sent the phone I don’t have and the have tried following the ...
I have a new account with a physical SIM card. And occasionally, I’m getting SIM air on screen
it takes 14 days but I still not receive it, anyone can help me to track my package?
Bought a sim card and paid for it for my wife's phone. Its been more than 10 days? What do I do? Cancel through credit card?
Hi, I’m a new user. I signed up on January 25, 2026 and my credit card was charged, but I still haven’t received my SIM card. Haven’t been able to activate a phone number or use any services.Questions:Since I was charged but haven’t activated servic...
My phone only rings 3 times.
Hi, I joined the $20 flash promo Jan 1st and noticed I got billed $56. Where is my discount?
Sim card did not arrive after 6 days
Hello,Recently, I have been receiving calls from unknown people asking if I had called them.This seems to have started in January, and I have received about seven such calls so far.I am concerned that my phone number may be spoofed or used without my...
Heyi juts recieved my sim and activated it. I am leaving for three months to an Asian country. Is it possible to unsubscribe for three months and reactivate it and loose my promotional offer, which is 20 dollars for 24 months
How do I obtain a copy of my last month of messages received?
failed to submit a ticket. Error message at the top but I cannot find any problem. All fields were filled out correctly.
I am unable to recollect my email and password used for the current public mobile package , I need help with getting those details as my auto payments details need to be updated and due to which my service has been stopped.
My wife has set up an account on an eSIM . She has a number but the service is not working. We can open the account on her app and see the subscription. The service is being used for travel with the Canada US and Mexico plan.
Hello, i have 2 accounts. One I’m still being charged for that I don’t use. I can’t get into that account. The other account that I have been using. I can’t get into it either. How do I fix this?
I have issue with my esim, it didn't work for some reason. And app continue sending verification code to that number. I have access to my email address but it told me that I need verify that phone number, and I can't do it. I don't know hot to re ins...
How do I go about confirming my number is able to be ported. I don't want to sign up for PM only to find out my number won't work. I was about to sign up with another carrier, only to find out I would lose my number.
I need voice service immediately ive been in Phillipines for one day and lost my passport. When I dial any number my phone says im not registered on network. How do I use my 1000 minutes to phone
Hi there, I lost my credit card and get a new one. I couldn't loggin my account and pay the monthly fee. I forgot my email and password. please help me, thank you
Hey!I was really hoping that a project manager could pick this up, I noticed that for logging into the public mobile app, that the only 2fa option seems to be sms which often isn't very secure.I was hoping that Passkeys and 2fa keys could be added fo...
I paid $10 for the SIM card, and it’s been 14 days now. I still haven’t received it.….
HelloOrdered SIM + plan late Jan 25, 2026. Expected Delivery Feb 3, 2026. Now Feb 9/10, no SIM arrived, no updates.Thanks!!
I manage my own phone number and two for my children. Is there not a way to sign out of my main account and sign in into each of theirs every time I go to my account it just auto logged me in to my own account there’s no option to switch accounts
My old cell # is still unused and I'd like to register it with Public MobileThe last time I used it was on BellIs there a way to get that number on PMSteve
I joined Public mobile last month from PC mobile. After purchasing a monthly mobile plan, my data, calls, and text messages were unusable for an extended period. My phone number and data finally started working again last week. However, my text messa...
