Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am wondering if public mobile will change or add another authentication method such as Microsoft authenticator that is more 'Safe' and reliable. Because once there are no sms ability ( eg. got sim swap or hacked ) there are no way to sign into the ...
I cannot receive SMS text messages after switching 6 days ago from Virgin. I have reset network, on/off airplane mode, FaceTime and iMessage. Very frustrating with lack of traditional support. How can I fix my phone problem?
Prompted to sign up when logging in, but I have an account since December?
Until today my plan had a data cap of 1.75GB. Today I received a warning stating that I had used 75% of the monthly allotment. What's seems to have changed without notice is that the cap has been reduced. What is going on ?
Updated to a new plan 2 days ago, payment taken from account, no activation yet, did restart phone, thsnks
I have received at least a dozen scam calls a day for the last week from Barrie and Sault St Marie numbers. The first 7-8 digits are always the same but the last 2-3 change, so blocking the numbers hasn’t helped. It’s getting very annoying.
Hi! I am currently subscribing to : 60GB of data within Canada, US & Mexico at 5G speed.When I travelled through Mexico and the US in the last month, my data was not working and I was not connecting to a network.Could you help me? Is my subscription ...
Someone is making calls from my number. My usage details show outgoing calls to numbers I don’t recognize, many times a day I will receive phone calls asking if I am “Haram”, I am not Haram. To date, I have blocked 7 different numbers all asking if I...
My data will not work. I payed for this plan over a week ago, I have had the SIM card activated for days and my data doesn’t work, I can’t change the APN, and nothing else has worked. I also tried to transfer my phone number 3 separate times and it w...
I need help urgently as I cannot make any calls or texts from my phone, my plan was to renew today and the payment did not go through, now when I go to resubscribe to the plan and make succesfull payment the promo of 20$ a month is gone, please help ...
Anybody successfully switched plans? How'd you do it? ..Hopes of switching plans, although so far it's proving an exercise in futility. My current plan has expired. Would like to subscribe to the plan which better meets my needs, but the system won't...
Hi, I bought a phone plan yesterday and set it up on my iPhone via esim.Today i try logging into the app and it says I must choose a subscription plan, as if it does not know i am customer.The issue is that I can receive the evergreen verification te...
hi,My credit card has been compromised and therefore was cancelled by the bank. I now need to update my profile with the new credit card info. How do I do this?thx
Hi, I am trying to port my number from public to a telus account. I get the text from Public mobile asking for approval, i text bavk yes, but nothing happens and the telus customer service rep says in thw back end its still waiting for approval. Ive ...
DoI need to cancel with telus mobility or can this happen at your end
2nd month with public mobile, my credit card on file expired and I had to replace it with a new one.When I tried to pay it on my account, this shows While if I check on my account, this is my current plan:It clearly says there promo cycle 1/24. If I ...
I would like to add my husband as a new customer under my account. How do I do that???He is interested in your $35.00 a month for 5G at 40GB. Please adviseDeborah
When I log into my online account, I am unable to see my subscription page and displays this error message: or: This happened in 3 computers (all with Windows 11 with latest updates) and on 3 browsers (Chrome, Firefox, Edge). No VPN and from two loca...
So a family member's plan is increasing from $20/3GB to $24/3GB in April. As they don't use data, I assumed they can just switch to the $20/500MB plan.But that is not listed as a plan option when trying to change the subscription. How do they get bac...
Hello, please help!Details of the question- Person A has the iPhone 15 using physical SIM card and has phone number123- Person B has the iPhone 17 using eSIM and has phone number789Please help on how to swap the two phones that in the end result Pers...
I have set up automatic payments from my account. So why is my service interrupted now? I am having a notification that my subscription was not renewed.I have tried to make a payment from the website but I am being told it cannot be done now, to try...
I have agreed to PM because it was said I can keep my old Phone number. I replied "yes" and just a short time later my phone was life and I could actually phone my cell with my number. Yesterday first, I got Emails from KOODO: We are unable to tran...
Hello Folks, I hope you're doing well. I was hoping to get a complete receipt for my complete 2025 year for tax purposes. Could a public mobile staff member message me about this information privately? Thank you!
I will receive a refund becauseI was charged twice.
How to cancel an account without phone
Anyone know if Cs_agents are on duty? been trying for hours to get hold of them.
U already have a sim and trying to make a switch to PM but the serial number on sim is 20 digits however I can only enter 19 in the app, any suggestions?
Hi,Please reactive my account which has been suspended. I have already update the payment.Thanks.
I've had PM for many years and I bought a new subscription for a new, second phone that I wanted as an esim. PM said an esim would not work- incorrect. So I installed their new Sim and it grabbed the other phone number. I cannot activate the new ac...
How do I change the auto pay renewal date? For example, if I'm currently subscribed for the 15th of the month, how and when do I change that to the first of the month without losing service?
