Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Looking to make a payment
Hello there,The credit card I use to pay Public Mobile has been compromised and cancelled.Visa mistakenly thought my April (last) payment to Public Mobile was fraudulent and revoked the payment.As a consequence you have disconnected service to my cel...
I purchased an eSIM, and it came up to activate it, I hit activate, but my new phone keeps telling me to contact my provider, so I’m assuming it didn’t work, but it’s not giving me an option to activate it again. How do I active it if it won’t give m...
HiI have an issue, today public mobile renew my subscription from my old card ( card not working ) and I can’t call anyone because my payment in not active , even when I renewed my card and put new one still I can’t call anyone. How can I make the sy...
can you send me the number, please
Someone, is using up my time. I have not used my phone today yet I have outgoing calls.Same thing for yesterday and the day before etc. I don't use my phone to call others I use text messaging.And yet I have all these outgoing calls. This is a big pr...
Does anyone have any advice? I have been without service since Sunday, and the @CS_Agent cannot seem to send more than one message in a 24 hour period. I cannot contact emergency services, I cannot get into 2FA authentication for my job and no one se...
Please cancel my account.
I dont have internet. I checked my account I didnt use all my data but I was not able to use it for last 4 days. It was working before.
Hi, this is not for me but for my in laws in their advance 80s. Their current credit card expired and they cannot use their only phone. They can’t remember their login password and do not use email. How can I get their phone service back? I would be ...
I need transferring my existing phone number from old service provider to public mobile. I can send text message & call but I can’t receive from others. Your help is greatly appreciated.
The US roaming plan of 15 days and $15 , for how many minutes and how many texts is it? thanks
Can't log in. Forgot email asks for my number but when I enter the number, it say "not valid PM number". When I click "If you do not have access to the phone number click here to get help" takes me to a 404 dead link. I'm logged in here with second n...
I am buying a iPhone 17 today or tomorrow and it is esim only. When I go to the PM to buy an esim to generate a QR code so I can set it up on the new phone before I trade my current iPhone 12 Pro in, it does not let me buy an esim. There is only the ...
What is the fastest way to get PUK Code as I accidently locked SIM?Thank you
I can’t access my account I need the phone number re-opened I need to update the payment method. I am trying to log in into my account but it sends a code to my number which is not in service at the moment. Can anyone help me please ?
So are you saying that this 3G shutdown in Manitoba is also affecting Saskatchewan customers at the same time?? I understand completely that my current device is incompatible and will eventually need to be updated or else I will need to switch provid...
where is the tab to enter this information
I changed my plan from the grandfathered $18/mo to the current $18/mo and lost ALL of the add-ons I had gathered over the years. I know in the terms they say that some add-ons MAY be lost but this is absolutely ridiculous to wipe all of them. They sh...
HiMy subscription was paused because of change in payment method. The last card not active, changed to a new card but subscription still not active. It is saying to pay $45 to activate new subscription, previous plan was $20 plus tax for 100gb for 2 ...
Tired logging into the app and online prompts me to create a new account with a new subscription. Have tried incognito, deleting and re-installing the app but still wants to do initial set up with picking a plan and payment. Other 3 accounts we hav...
I created a new account, installed the E-sim, and requested the phone number to be ported from RingCentral. There were some issues in the process, it has been resolved and I have been told by tech support the porting was successful, but I am still n...
I had purchased an add on for bill credit for $20 before my previous plan expired today. My regular subscription is the $36 monthly sub for about 50GB. Now how do I pay the remaining $20 on my public mobile to activate my regular subscription
The credit card expired so both our phones were frozen. We share an email account. Updated payment information, but only one phone is working - other one is frozen. I cannot for the life of my figure out how to resubmit since as soon as I enter the e...
I did port in and this morning I got message sayimg confirm I did port in and yes. Then I got text to compete restart your phone and did that's saying sos mo service and remove old esim too.
I put in my new credit card number over an hour ago and still don't have service. How long does it take?
I joined my Public Mobile yesterday, but I can’t submit my ticket. I’m confused. Need help when I’m trying to submit tickets. I get automatic answer, saying that contact admin unable to authorize my access to token present.
Transferring from public mobile to Telus with a different device did it over 10 hours ago now both phones do not have service
