Community

Subscriptions not available

On my husband's account he can choose 6GB of data for $23 a month but I can't get any subscription with less than the 15GB that I currently have for $26 a month. How can I downgrade to the same plan as my husband's if it doesn't appear as an option o...

Cannot select a plan

I cannot register a plan on public mobile, see the error below   We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

puk

My sim is locked. I need a puk cde. how can I send a private Message?

I'm being scammed by this company

This company won't let me access my account, won't delete my account, and won't stop charging me a monthly fee. This literally seems illegal. 

@Locked account

Kindly help me with my account as it still is locked even after resetting my password and waiting for more than five hours 

Number transfer

How do i get my public mobile number transfered to another carriere

Transfer number from Virgin Mobile Canada

Hi, the system doesn’t recognize my virgin mobile number, says it doesn’t exist. Is this just an error or does PM not transfer Virgin Mobile Canada numbers?

Why has my fee of 21.47 just changed to 28.25 without any direction from me?

Lost sim card

A friend of mine has recently lost her sim card, she is trying to connect to her account to cancel the subscription but  everytime she enters the account she is met with an activation page. It is as if she never subcribed to a plan before. Has anybod...

auto pay reward

Hello, do we get auto pay reward $2?

Reward

Hello, I processed to redeem my rewards point for 1GB data 2 days ago but still it is not working for me, is there any idea why? How can I use those data from my rewards points? It shows I need to use it within the 15 days but already 2 days are gone...

Re: I need an Agent

In need help

Paid But Didn't Reactivate

I payed my monthly phone bill yesterday! You guys took it out of my bank account but yet never reactivated my subscription ? 

subscribtion

want my money back

cancel pending account

How do I cancel a pending account

Does the US Roaming Add on work in Canada?

If I were to buy the 3GB US Roaming data plan for 15 days, but I am only in the US for 10 days, will I be able to use the remaining data in Canada?

Earn 5% in PM points per plan - I don't think so

PM advertises on EVERY plan that you will earn $x.xx / month (5%) in Public Mobile points value. I don't see any conditions. Before it was $2 for autopay. The $2 autopay bonus was paid out regardless of the number of referrals or other credits you ma...

Purchased US data/talk/text bundle but stats show nothing was used.

Hello, I've purchased US data/talk/text bundle but stats show nothing was used. I came to US on 18th and now its 21st and everything shows as zero, especially for Data which is strange. Is my add-on working or i am racking up some crazy bill that wil...

How to find my Public Mobile paid receipts from 2022?

Hi all,the title says it all. I changed providers in 2023 and ported my old phone number from Public to Fido, now I just need my receipts for tax purposes.It appears that accounts were migrated or altered when Public Mobile started their relationship...

Transfer fail

It said i put the wrong imei number in (received automated text it would be wrong and someone would call) . I cant get the new sim working.

Question about long distance rewards

Hi,I got the 100 minutes long distance rewards as I need to use them today. How will I know that I can use them and loaded in my account?Thank you.

Can’t receive / text msg

Call works and just subscribed PM from fizz 

I will be in Spain, Portugal, Azores

I have a {150 GB Data at 5G Speed} plan.I am going to be in  Spain, Portugal, Azores for 4 weeks starting Sept 25 2024.Is there a way to "simply" add an international plan from public so that my phone will work in Europe?I'd like to send / receive ca...

Esim transfer to new phone

I activated an esim on one phone and would like to transfer it to a new one. QR code won’t work. How can I do it?

Bonus data

So I finally got a chance to use my 250G of bonus data earlier this month at the cottage. BUT, I guess all I used was the 60G of my monthly plan up and now the bonus data is gone and my account is empty and I still have weeks to go before it renews. ...

My brother can't log in.

My brother has an account at public mobile. When he logs in, it asks him for a 6 digit code. He enters it and then he gets a screen with a leaf on it. No buttons or anything else. If he refreshes, it just asks him to log in again. Can this please be ...

Agent

How can I contact a public mobile agent, I need help to solve the fact that they made a double payment on my account

Billing

Hello,I used to have the $25 plan.Because I had this phone for many years plus my referrals. I used to pay after all applicable rewards, $19.55 per month, tax included.Without changing my plan. Since May 2024, I have been paying $28.74, tax included....

Failed Calls

Hello, My daughters phone is unable to make a call or answer calls.  It just drops.  Any suggestions on how to fix this?