Forum Posts
Resolved! Phone number transfer
I signed up for public mobile but my bell account people are saying you need to send over a phone number transfer form . I have my public mobile SIM card in and I can't receive phone calls
Resolved! trying to create an account
Hi I am trying to change my plan with public
Resolved! Account
As my account will be deactivated on Jan 21, 2023, would like to pay minimum to keep phone number and reactivate when back in the country late April. My wife would like to do the same
Resolved! I need more details on Public Mobile charges to my credit card
Since November I'm getting a new monthly charge of $22.60 on my credit card from Public Mobile which I cannot account for. I'm also getting 3 other legitimate PM monthly charges on my card for family phones.How do I get more information from PM for w...
Receive offers from Public Mobile
I texted STOP to stop receiving these Free offers from Public Mobile and I'd like to change my mind and receive these offers. Does anyone know how to go about doing this?
Resolved! Network issue ??
Hi I'm having network in British Columbia, anyone else???
Resolved! PUK code
My phone says I need to enter a PUK code. How do I find this code? I have a Samsung flip phone.
Resolved! E-Sim
Hello all Could you please let me know if Public Mobile has E-SIM service? Thanks.
Resolved! Two factor.....
So the two factor description says:Set up authentication methods that aren’t text based: often, online accounts will require you to set up two-factor-authentication (2FA) for added protection; with 2FA, you need to authenticate yourself with somethin...
Resolved! Account #
I need my account number and don't know how to get it . Please tell me where my account number is.
There was an error resetting your password. Please try again later.
When I enter in a new password, I'm getting this error... There was an error resetting your password. Please try again later. I've tried multiple devices, and web browsers, even during incognito modes I've only had my service for 1 month, didn't setu...
Resolved! I Don't want to upgrade my plan
I got a text message from Public Mobile offering to get 20GB for $45/month and to reply YES to get it. I did not reply YES (the phone automatically seemed to say YES) and it thanked me for the response and said my plan would automatically be updated ...
Resolved! How do I change notification settings in my self serve account?
I had to contact a support agent to get the holiday rewards applied to my account because I didn't get the text. That part is resolved, but the agent told me that he could see I had my notifications turned off in my account and that was probably why ...
Resolved! Pin # where do I find it for to Port my phone# from public Mobile to a new carrier
Pin # where do I find it for to Port my phone# from public Mobile to a new carrier? I found the account # but the PIN is on the same page. Is that your PIN # Thanks Travis
Resolved! How to change email address for my account
How can I change my email address for my account/login
Resolved! Why I did not get SMS of Christmas gift?
I did not get SMS of Christmas gift. My friend already got it couple days ago. How can I ask for SMS?
Resolved! Error accepting CC in payment - when activating SIM with LANDLINE number ?
Hi,Please help...I tried to transfer my landline # (from Bell) to a new SIM - but at the last step (Payment), error to accept CC.I even tried with 3 valid CC (from Canadian banks).Thanks.
$45 20GB offer 19 December 2022
Probably a silly question, but does the 20GB for $45 offer I just received mean that I will pay an ADDITIONAL $45 (not so great a deal) or that I will simply pay $45 per month ($5 more than I pay now - a CRAZY deal) and get bumped up to 20GB? If poss...
Resolved! Regarding offer
HiI got a message regarding data offer of 2 gb and 500 international minutes Is that true I need to reply with yes2Can any one suggest
Resolved! Change email
I need to change the email I use for login/contact. I have switched providers and no longer have that email address. How do I change this.
Problems with service!
I joined public mobile earlier this afternoon. I ported my number from Virgin mobile. I can't receive calls or texts.. it shouldn't take this lon. Virgin says they haven't received message from PM to complete process. it shouldn't take this long .You...
Unregistered SIM card
Anyone having trouble with their SIM card lately? Just recently my service stopped working and yes I have contacted support. Any of you ever come across this problem?
Resolved! What happens when I switch from 3g to 4g plan?
Greetings all,I've had a public plan for years now, never come on here or taken a closer look.I signed on at 2GB's for $40/mo. Today I see it's somehow up to 5GB's per month (rewards - loyalty?) and I'm not complaining, however, I also see that there...
Wrong order
I ordered a sim card with an old number but now I want to get a new number. The sim card didn't arrive yet. Can you please give me a new number and I can pay the difference.
Resolved! how to display my business name to others when I call from my number?
how to display my business name to others when I call from my number?
Resolved! Connecting to Network
Bought sim card and activated it however nothing is working. Text messages phone calls or data. Additionally it says no service. Tried changing APN settings and resetting phone nothing works. Tried on another phone and same problem. Any way I can get...
Resolved! I think I changed my plan in error - how do I keep my existing plan?
Hi. I was trying to sign up for the holiday bonus (maybe it was automatic) but I believe the system changed and accepted a plan change from $25 to $40 by my typing in "YES2". Please see attached photos. To clarify, I do NOT want to change to the $40 ...
Resolved! Rewards
How do l access the free 500 international calling minutes?
New Activation
how to start got new lineany deal promotion for newcomer to canada
