Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As everyone else has, my activation failed. To top it off my telus account was transferred. Now when I try to log into the app to download the esim, it cannot download an esim, and furthermore now that I tried three times it wants to send an activati...
Unable to activate the subscription and transfer sim.
I'm trying to upgrade my plan. It charged my card and the funds are available in my account, but it keeps saying payment failed.
Trying to activate 4 plans and port 4 numbers from Telus. Is this all because of the flash sale and the back log? Made 4 new account just can’t get past the activation in the app.
I transferred my number from Fido but I don't receive or send sms text, also nobody can call me It has been 10 hours since the transfer
HiTrying to activate my account and transfer a number, payment has already been taken out of my account, when I get to the activating account it just keeps failing and cannot proceed
I’ve tried multiple times to activate but it keeps saying the following:SUBSCRIPTION NOT ACTIVATEDSomething didn't go right while activating your subscription. Click below to contact a customer support agent.
Hi The system shows porting completed but the phone stuck with SOS all the time with zero signal
I’m transferring from fizz, I received the port out message of fizz and replied yes, but PM message me I entered IMEI wrong, moreover, when I open the PM app to install eSIM, it just unable to complete.
(I already tried to reboot my phone again, but it didn't work)I subscribed 50% off (20$ for 60gb) and activated on app, but couldn't finish it, and the app shut down.I got purchase confirmation email but didn't get activate email summary.What can I d...
Hi there,I used to be with Lucky Mobile. I recently transferred to Public. I followed the directions for transferring my number and waiting more than 7 days. My number is still not transferred. Please help.
just fix the issues
I paid and got an email saying I just need to complete activation and when I logged into the account it says plan expired and to pay again to activate service. Hit pay again and activation worked then. Got charged twice for this “promo” to get throug...
Hi I just purchased a phone plan but when trying to activate the subscription and port over my number it says that the Activation was unsuccessful. I tried to contact an agent but was not able to. Please help!
Hello Community and Moderators,I urgently need help with a failed number port from Fido to Public Mobile.I completed activation and have already paid for one full month of service, but my number transfer did not go through. As a result, I currently d...
I subscribed today from Fido. It seems my porting was successful as Fido sim is not working anymore. However, I didn’t receive activation email with QR code. Only email I received is confirmation of purchase. My eSIM download wasn’t successful. It’s ...
I am unable to activate my subscription on the final step of the process. I have transferred the number etc and clicked Activate and the error message says something went wrong, they cannot activate my subscription and to contact Customer Agent. I ha...
After many attempts I keep getting "the subscription not activated" issue. Contacting support chat was unable to help and I am unable to submit a ticket.
I can’t subscribe the 50% new promotion as the web shows “traffic jam”. Tried to speak to any customer service agent but no any way to reach out anybody.
I have an iPhone 12 with no eSIM installed. The activation step fails every time regardless of whether I pick transfer or new number. The chatbot doesn’t work and the ticketing system seems to be having issues. Is there anyway to resolve this?
Hi, I’ve completed a port-in to Public Mobile. I can receive SMS but cannot send outgoing SMS. iMessage works. Could you please refresh outbound SMS / SMSC on my line?
I selected to transfer my number from Fido.Received a text from Fido asking to approve the transfer. I replied "YES" to the text.Did not receive any more text messages. I assume this means they did not get my previous text.The 90 minute window expire...
I have a prepaid phone with Public sim, I have another phone with esim as well with Public. Both have a different emails. I want to change the phone numbers between them, Please help, thanks.
Just subscribed the plan, but not able to either port my number or select a new number to activate my plan through website or the app.
I can't access my mobile data. It says sign into public mobile. I've signed in and it appears to be active but it is giving me this list of possible reasons which none of them apply.
Hello,I tried to subscribe the plan with current 50% off promotion plan. However after I clicked subscribe now showed This page is down or unavailable for maintenance and the offer due tonight. What should I do??
I am trying ti activate and the app went into maintenance as I was porting my number and now I am stuck without a phone. What the hell
Cannot transfer my number and am getting error message Subscription not activated
I completed a subscription with Public mobile and gave my land line number to use for the subscription. It didn't go through and I was informed that the activation was not done. What do I do as my landline is going to be disconnected in six days.
I have the following issue and can't get around it, also can't access support either
