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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17569 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28624 Views
  • 184 replies
  • 27 Bravos

Resolved! No 5G on Samsung A52 5G

Hi. I am using a Samsung A52 5G, it used to pull 5G from Telus, Bell.I have added a 5G Public mobile plan, unfortunately it does not pull 5G. My area support fully 5G, I have tested my public mobile 5G Sim to an iPhone 14 and it does pull 5G no probl...

Norbit by Good Citizen / Bon Citoyen
  • 751 Views
  • 9 replies
  • 0 Bravos

Resolved! Non Existent Costomer service

To say that I am disappointed with Public Mobile would certainly be an understatement. However, to be fair, their coverage area, plans, and pricing are unmatched in the Canadian sector What disappoints me is their so-called customer service. Yes, I d...

narovers by Great Neighbour / Super Voisin
  • 323 Views
  • 3 replies
  • 1 Bravos

Where is my bonus 30GB data add-on ?

Hello,I have been with PM for many years with 1G data plan. In about March PublicMobile sent me a message I was loyal client and I was awarded 30GB data for 175 days.I think 30GB is big enough so I changed my play to a 250MB plan. But after change th...

JeffLi-PM by Great Neighbour / Super Voisin
  • 278 Views
  • 3 replies
  • 1 Bravos

Texts

I helped someone transfer their phone to Public Mobile. When I receive texts it shows as a temporary number they were given before their permanent number was assigned. How do I fix this?

TT11 by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

Issue transferring number from bell

I recently transferred my number from bell but cannot use text but I can call from the correct number, how can I use text? I made sure it was the correct subscription and I can use data but not sms messaging

David1162 by Great Neighbour / Super Voisin
  • 150 Views
  • 1 replies
  • 0 Bravos

Incoming calls go straight to voicemail if iPhone's WIFI is on.

Incoming calls go straight to voicemail if iPhone's WIFI is on. If I turn WIFI off it works fine and I can receive calls.Iphone 13 PRO MAX.I tried to restart the phone. I tried to remove eSIM and added it back. I tried switched to different data mode...

Eugene_k by Great Neighbour / Super Voisin
  • 280 Views
  • 5 replies
  • 0 Bravos

Resolved! Breach of Contract w/r/t Billing

Hello,When signing up for my account I was assured that my bill would be discounted $1 for every year I was subscribed and $1 for every referral I made. It seems that PM is no longer honoring this. Please re-add this discount to my account.

nnnotarobot by Great Neighbour / Super Voisin
  • 249 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting number issues

I am porting a number from telus.  I mistakenly choose Roger's as the company where I was porting my number from and also didn't had the corporate account details, which I do have with me now. How can I edit my subscription windows, as it doesn't let...

Cutevampire by Great Neighbour / Super Voisin
  • 181 Views
  • 1 replies
  • 0 Bravos

Resolved! Issues transferring number from Lüm

I am having trouble porting my number over from Lüm mobile. I initiated the transfer yesterday & got a text message from them confirmed the transfer - I responded immediately and thought that was it. Ever since I haven’t been receiving SMS messages o...

dylanshivak by Great Neighbour / Super Voisin
  • 280 Views
  • 5 replies
  • 0 Bravos

$21 plan advertised but not available

The Public Mobile web site is currently advertising a plan with 3GB data at $21/month. However, when I log in to my account and try to change my subscription this option is not offered. What gives? There is no indication on the web site that this is ...

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SalsaCycle by Great Neighbour / Super Voisin
  • 539 Views
  • 11 replies
  • 2 Bravos

Text

Can't text

Mika4 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Number transfer help

Co-worker is all messed Up trying to move from Freedom.Number needs to be ported from what I read. Please lend a handThanks

Welder by Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

Resolved! Login issue

I just bought a subscription but i can't login in the app on my phone. Is it because I don't have the sim card installed?Right now when I hit login on my app it redirects me to the website to login but once i do it takes me back on the app but nothin...

Jerrie99 by Good Citizen / Bon Citoyen
  • 226 Views
  • 5 replies
  • 0 Bravos

Cant text

My wifes login just says forbidden a1 and she cannot make texts, it just endlessly says verifying in the send and receive settings, its also been over 24 hours now. She can make calls and use her data though.

New subscriber

I am considering switching from virgin. I would like to know the following:Is the service comparable to virgin?Can I cancel service anytime without being charged?I was looking at to 20 GB plan for 29 a month. It says if I subscribe for 90 days I can ...

HelenaL by Great Neighbour / Super Voisin
  • 448 Views
  • 9 replies
  • 0 Bravos

Early subscription change

I just paid for my 90 day subscription but I want to change to a 30 day. If I switch now, is my leftover prepaid money credited to my account, or do I simply lose it?

Gwynn by Great Neighbour / Super Voisin
  • 140 Views
  • 1 replies
  • 0 Bravos

Resolved! Keeping the same number

is there going to be a probleme to change a phone number from Virgin to you guys?and if there's any probleme for some reason can i cancel the subscription here because i really want to keep my number.Thanks for your help!

Jerrie99 by Good Citizen / Bon Citoyen
  • 200 Views
  • 2 replies
  • 0 Bravos

eSIM didn’t activate.

@CS_Agent  I got a message that my eSIM didn’t activate and my number didn’t port. How did I resolve this?  Can login to the app. Just kicks me out. No QR code the scan to try adding the sim

Greeneyedgirl by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

When am I supposed to get referral points?

I referred a friend to PM on April 11 (almost 3 weeks ago). On the same day, I got a text saying I “added to my refer a friend points.” However, I don’t see the points in my rewards dashboard and my referral page appears empty. When should I expect t...

mbc0 by Great Neighbour / Super Voisin
  • 389 Views
  • 8 replies
  • 0 Bravos

Artfone 4G Volte Unlocked Cell work with Public Mobile Network

I'm looking for the easiest phone for my 89 yr old father, who is not Tech savvy. I saw this phone on Amazon with large buttons & loud volume. I was wondering if it would work with the Public Mobile Network. I'm already a customer and I could get him...

Brulitt by Great Neighbour / Super Voisin
  • 173 Views
  • 2 replies
  • 1 Bravos

Change credit card

Your system will not allow me to change my credit info . so that I can make my payment to resume my phone service 

Baglady by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 1 Bravos

Resolved! Is the data in the $50 per month subscription unlimited?

Hi,I did not see the "unlimited data at reduced speed" description in the box of the $50 per month/ 100 GB data subscription. Could you please tell me whether the data is unlimited, but at the reduced speed when the data usage exceeds 100 GB?Any help...

newworld by Good Citizen / Bon Citoyen
  • 325 Views
  • 8 replies
  • 0 Bravos

Resolved! US Plan NYC

My kid is traveling to NYC this weekend and want to get them the Unlimited U.S. Talk and Text Bundle add-on, but am reading about a ton of issues with not being able to call or text.   Not travelling with them and thefore will be unable to troublesho...

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