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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My Plan

What is "100 PW Talk (30-Day)"? please The PW?

E sim credit

I just bought a new ifone I tried to transfer number but e sim not supported so I bought a new eSIM but on the wrong fone so purchased another eSIM on the proper fone and moved my number over no problem.Question can I get a credit back for the extra ...

Resolved! Gifted and purchased data

Last many years, PM would give gifts in data, LD, etc. At that time, when you purchased or was gifts, it didn't run out, you used as you went. I had loads, now I can't find them or the page to see your balance. Seems to me I should still have plen...

Im suspended

my service is suspended and i cant add money for some reason> my card is on file and is good to pay but they didnt charge my accountand now i cant manuaeully add

Resolved! Tried activating sim for an older Android on newer phone but newer phone now has this sim.

I needed a second sim for an older phone that I want to use in the car.The phone was too old to activate, CS advised me: put in a newer phone and activate, then put it back in older phone. However, the newer phone now has this sim card and I can't ac...

Troubleshooting

I sent a ticket on Wednesday July 30,2025, I have bought a plan and want to transfer my number with this company. how ever I haven't recived a QR code in my email, all I got was a receipt of my purchase. When I log in though it wants me to pay again ...

Resolved! Help Subscription Payment Failed So Added Top Up

Good morning.Your help and guidance needed on steps to take to ensure continuous service.Events Leading up to situationand Steps Taken so far:1 2:48 am AutoPay failed due to not updating new credit card. 2/ Expecting To rectify problem, , I Paid top ...

Payment issue

My payment cannot process due payment?

Resolved! Porting existing # from Telus to PM

Would you please send the live support number my way as well? I am trying to port in from Telus and suspect that I entered incorrect information during my submission, as I’ve not received an SMS during the first hour after attempting the port. I’d li...

payments

are payments auto renew each month or need to pay manually each month

Customer Support, Stolen Phone, Transfer services to a new phone.

My phone was stolen, and I created a ticket to blacklist the IMEI and get instructions on how to transfer service to a new phone. There has been no reply after 3 days. Does customer service exist in any form? What are the steps to get service on my n...

payment

i have problem with payment

I paid my plan twice but my account got suspended

My account got auto-paid on the 24th and today I realized that I suddenly had no connection. I found a wifi spot and my account said that it had been suspended and I needed to pay to reactivate. I did but then it continued to not work. My account sho...

Data not working after renewal

My plan renewed on the 29th and since then the data stopped working. Calls and texts still work, but no mobile data and the usage on the app is not loading.the only difference between last month is that I changed the payment method, but even then it ...

Porting existing # from Telus to PM

Hi,Went through the activation and wanted to keep existing #. Said to wait for sms to let Telus know it was OK. 24 hrs laer have not recieved sms. How long does this realy take?

Resolved! Activation unsuccessful

I transfered my number from Rogers on Tuesday. I replied to the text from Rogers to authorize the transfer. However my Public Mobile SIM card still doesn't work for incoming text or calls. I submitted a ticket on Tuesday and have not heard anything. ...

how to get my old phone number back after switching to public mo

No numbers available in Lethbridge area

I tried to change my phone number but no numbers are available in the Lethbridge area. Can someone assist with this?

Resolved! How to Transfer Rogers SIM to my new phone.

Hello all,I bought a new phone from Apple so I didn't have to get a contract with Rogers again or anybody else. I bought a PM SIM card from telus and I have the app on the new iPhone. I clicked transfer number instead of getting a new number (thought...

I can't access my account to update payment information

Yesterday, Cs Agent Michelle successfully linked me to unify an old account which I could no longer access. We seemed to have an updated version I could update the info on. I was told to wait 24 hours but 36 hours later, when I logged in I was prompt...

No email access

I have an account since many years with Public Mobile. my email has changed. I’m having problems signing in. I cannot reset the password, since I can’t get the emails anymore. Is there any way to recover the account? Many thanks, Kai

OTP not going to email (phone no. not working)

My husband got the $40 plan per month just yesterday. As he was in the middle of getting a new number assigned to him, right before the esim set up, it gave him an Error. The funds were charged to his credit card already.Now every time he logs on to ...

Resolved! Should old account # from old provider be 13 digits when transferring ph #?

I am trying to transfer my old ph # from virgin plus to public and public app is asking for my old acct #.. my old acct# with virgin has 9 digits and app is saying it should be 13 and the number I entered is invalid.. Why?

Resolved! Switched subscription pkg from old LTE to 4G but it's still on LTE

LTE is turning off in MB so I changed my subscription package from the minimal one with LTE data to 4G service.My phone is a 4G android device with ordinary SIM. LTE data, MMS and phone calls are all working correctly but the phone seems to be stuck ...

Account

Were do I find my account information

No phone service

So today I made a payment on my account, payment was actually due on the 28th. Payment went through fine, but I only have data, no phone service at all.I tried restarting my phone, still no phone service. When I log in to my account on the PM app i...

Services not working after using eSIM (Airalo)

Hi,None of my services are working after using an eSIM while travelling. I cannot dial in or out, send/receive SMS messages and data is not working either. I have used an eSIM (Airalo) in the past and have had no issues switching back. I am also una...

Cell suddenly switched to SOS signal 31JUL25

Hello,my phone signal has suddenly gone to SOS. Are there network issues?thanks

I can only access 3G

Hello! I’m on a 4G Can-US-Mexico plan and my phone is not connecting in the U.S.My phone has never upgraded to 4G or 5G from my original 3G plan that began several years ago. So I think this might be the problem? What is the solution? Could I get an ...

Canceling Payment

I was attempting to transfer my number today, but with the app being down the whole day and all the posts about issues with activating, I'd like to cancel and get a refund for my payment if possible.

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