Number porting issues

[Kampm]

Hi

I have an existing Public Mobile customer with my own phone number with Public Mobile. I was trying to port my wife’s number who was on Bell using my own Public Mobile app and it did port the number successfully however it overrode my account with her number. How do I get my number back and how do I get her her own number with her own eSIM? Please help

[Kampm]

Thanks, I will try out this link. do you know by any chance if my original number would have been saved by Public Mobile as I was using it currently my phone is overwritten by my wife’s number which is active but I need my number back

[hTideGnow]

sorry @Kampm one email one account 

you should have used another e-mail to helpnyiir wife

you need PM agent to help 

you can submit ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Chalupa_Batman]

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@Kampm wrote:

Hi

I have an existing Public Mobile customer with my own phone number with Public Mobile. I was trying to port my wife’s number who was on Bell using my own Public Mobile app and it did port the number successfully however it overrode my account with her number. How do I get my number back and how do I get her her own number with her own eSIM? Please help

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Wow @Kampm ....  not sure they'll be able to fix that one. But you can try...

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.