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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26733 Views
  • 184 replies
  • 27 Bravos

Resolved! After installing ESIM no SMS

There is an error message when trying to submit a ticket too so I cannot contact anyone at Public Mobile other than the Chatbot, super frustrating. It has not been 48 hours with no SMS. This is affecting my ability to function at work. I have tried r...

BrennanRG by Good Citizen / Bon Citoyen
  • 845 Views
  • 9 replies
  • 0 Bravos

Missing about ~10% of incoming texts on Unihertz Titan Pocket

Hi,Have been a long time Public Mobile user. I got the Titan Pocket awhile back and have had no issues with it on PM until recently.In the last month or so, I'll see the "tail end" of a text from friends or family. I'll write them back to see if I mi...

mh1983_2 by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting Complete but messaging not working

My porting is complete but my phone still shows the phone number is "UNKNOWN".  I've completed Level 1 troubleshooting and still no resolve. When I click on SIM card status I get "Network: Public Mobile, mobile network state: disconnected, service st...

earlngladys by Good Citizen / Bon Citoyen
  • 461 Views
  • 10 replies
  • 1 Bravos

240gb

If I switch to 15$ plane will I lose 240gb bouns data???

Rapman1 by Great Neighbour / Super Voisin
  • 450 Views
  • 10 replies
  • 0 Bravos

Invalid phone number?

I keep trying to log into my account and it keeps telling me to enter a valid phone number. I have signed up and received my SIM card, installed it and I am connected to Public Mobile with the same phone number. How can I get into my account when it ...

JanicePW by Great Neighbour / Super Voisin
  • 123 Views
  • 1 replies
  • 0 Bravos

Cannot receive incoming calls.

I cannot receive incoming calls from any carrier. However, my husband is with Public Mobile and he can call me. I’ve restarted my iPhone and also tried switching from 5G to LTE and 3G with no luck. Please advise why this may be happening. 

Kar0 by Great Neighbour / Super Voisin
  • 376 Views
  • 12 replies
  • 1 Bravos

Phone number transfer

How do I reinitiate the phone transfer process. Recsived no SMS message from Koodo.

JanePG by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 0 Bravos

Re: Still need Help with new transfer

I need help transfer my old number 413-xxx-xxxx to Public Mobile.This number not working, and I have not got any transfer message from old provider(Virjin). I got SMS , that ne # 437-xxx-xxxx available, but just SMS messages working. Calls not workin...

Cornet by Great Neighbour / Super Voisin
  • 99 Views
  • 1 replies
  • 0 Bravos

Us canada plan

HiI am on the new us canada plan and am in Florida now. I can send and receive texts no problem but can't send or receive pictures. I have the Nokia 6.1 and phone is connected to mobile hereAny suggestions?Thanks

Nbbb by Great Neighbour / Super Voisin
  • 282 Views
  • 6 replies
  • 0 Bravos

Resolved! New Account

Hi.  I am a new customer.  I created an account, chose a plan, paid for the plan and then went to the next step to transfer my phone number from Rogers.  After about a minute, I got a message saying the transfer was unsuccessful and then things went ...

Stretchy by Good Citizen / Bon Citoyen
  • 327 Views
  • 8 replies
  • 0 Bravos

I have an existing account

I am unable to go to my existing account. I had to create this one which is not link to my account. I need help

Pat110 by Great Neighbour / Super Voisin
  • 173 Views
  • 4 replies
  • 0 Bravos

texting issues

Hi I am a new subscriber to Public Mobile.  I am having issues with sending and receiving text messages from certain people from my contact list some of these people have android phones.  Please help Thanks Wanda

Wanda-6484 by Great Neighbour / Super Voisin
  • 143 Views
  • 3 replies
  • 0 Bravos

Resolved! Wifi calling

I have an iPhone 13 and pretty sure I used to have wifi calling on it so my phone would work off wifi at our cottage.  I recently switched to esim - and I don’t seem to have wifi calling as an option??  Does public mobile not support wifi calling ?  ...

Costanza0107 by Great Neighbour / Super Voisin
  • 762 Views
  • 7 replies
  • 1 Bravos

Resolved! Issue registering new credit card

Public Mobile website says "Sorry, we’re not able to process this request at this time. Please try again later." when registering a new credit card.Tried multiple times starting March 31,  2024. Date of this post is April 7, 2024.

BramBre by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

Resolved! No texts

Good morning,Hoping i can get some guidance with this issue. I have set up my pixel 8 Friday night and had everything port from fido to PM using the same phone number i had prior. I recieved confirmation email and call from fido to say everything has...

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Bonafidebee by Good Citizen / Bon Citoyen
  • 1028 Views
  • 22 replies
  • 1 Bravos

No Service

Please help me.  I have been with no service since yesterday and having trouble access my account.  I have been trying to renew my subscription and attempt to pay for it for almost 24 hours now.  I can't access it online either.  The message keeps co...

JasonHelp by Great Neighbour / Super Voisin
  • 211 Views
  • 4 replies
  • 0 Bravos

Text messages

I switched my phone to my wife's number and now it won't send or receive any messages 

NeilB by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Transfing number to public on activation

Hello,I am trying to port in my number to public mobile but seem to be having some issues with this. It's been over the 5hr wait time I was expecting for mobile numbers, maybe I just need to wait longer but I'm not sure? Kinda of need access to my ph...

chaosb by Great Neighbour / Super Voisin
  • 206 Views
  • 4 replies
  • 0 Bravos

Account alert

So I recently was a victim of a cyber attack, and am concerned my public account could potentially be compromised, since my phone itself was. I have 2FA enabled but still, I worry. I'm wondering if there's some way I could have Alerts set up for the ...

AliB1991 by Good Citizen / Bon Citoyen
  • 107 Views
  • 2 replies
  • 0 Bravos

Wrong data plan

I klicked a Data bundle for USA but I needed Canada bundle. What to do with the USA data bundle. I'm not planning to visit USA

Roshnie by Good Citizen / Bon Citoyen
  • 247 Views
  • 7 replies
  • 0 Bravos

Reactivated Subscription after travels but service doesn't work

I suspended my service/subscription Feb. 19th, 2024 due to not needing domestic phone service while travelling in Africa.Upon my return to Toronto, I reactivated my subscription and made a payment to retrieve my service, (as I have done in numerous y...

SeanTLittle by Good Citizen / Bon Citoyen
  • 728 Views
  • 13 replies
  • 0 Bravos

Calls not going or coming through

2 weeks ago my phone started having issues with calling. When I try to call a number (I've tried several different numbers) it never connects, there is no dial tone, and after about 30 seconds it just ends the call. I also discovered the other day th...

JesseC by Great Neighbour / Super Voisin
  • 276 Views
  • 5 replies
  • 0 Bravos

iMessage is not working.

I subscribed the 4G plan today and download the eSIM. I can call with this SIM card but I cannot send text message at all. I think IPhone doesn’t get number from SIM card.How could I fix this?

CoronoAllen by Good Citizen / Bon Citoyen
  • 738 Views
  • 18 replies
  • 0 Bravos

No texts sms or I message

Hey I can see a few others are having issues with the verification of Apple ID. I too have sent in a request but have heard nothing back. This is quite annoying for new customers. 

Closing account with autopay

Hi there! I recently switched to Telus and transferred my number and sim while being subscribed to public mobile. I didn’t cancel my account and it’s subscribed for autopay so I am worried I will be charged for next month as well. I tried signing bac...

Bookicooki by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

iMessage and text messages not working

Hi,I just activated a new eSIM and ported my number over to Public.  The number transferred and I can make phone calls and use my data.  But when I try to add my phone number to my Apple ID so I can receive and send iMessages it says verification uns...

Madison10 by Good Citizen / Bon Citoyen
  • 1034 Views
  • 19 replies
  • 1 Bravos
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