Community

Port-out (Currently out of Canada)

Hello, I have left Canada and I would like to port my number to a VOIP service. I have submitted a request with them, however I am unable to receive Public Mobile's confirmation text as I am out of the country.I have been advised to get public mobile...

Manitoba calling

I am in Manitoba for the second time in the last two months and voice calls have not worked either time. iPhone 12 Pro. Data roaming is on. 5g is on. Tried a restart. The data and messages work. Just not voice. Won’t complete the call, just long sile...

PM blocking me from porting out my number

My subscription renews on May 28, which is today. Yesterday I made multiple attempts to port out my number to fido and was given an error message saying that I am unable to port out my number because it's inactive. My number was active because I was ...

2FA for SIM replacement

I’m doing a sim change but it’s asking for 2FA that suggest access to the old SIM. I lost the old SIM and can’t receive 2FA. I will like option to use my email for 2FA instead of being limited to the phone number which I am trying to replace the lost...

Porting out issues

I am trying to port my number from Public to Fongo. Fongo has requested the port twice and i have not yet received any authorization text on my mobile from public. The number is active and in service. I have already asked Fongo - and they said its sh...

Can’t call 1800 numbers @Alex_G

Hi I can’t call 1800 numbers and it’s very frustrating because I have a huge list of admin work to do. Please help @AlexG 

Help with payement

I had to block my credit card for some suspicious charges so I missed an automatic payement on my public mobile. I entered the new credit card info and cannot figure out how to make a payement to reactivate my number 

response of a ticket

I submitted a ticket. Where will the response be sent? Will it be sent to my personal email?

Number transfer issues

I have transferred my phone number from Rogers to Public Mobile, now I can call but can't receive calls, messages nor I can send messages. I have been trying to find a way to connect with Public mobile for at least 3 days and there is no body to help...

Update to Account Without Consent

On May 5th, 2026, the history section of my Public Mobile account shows "Purchased $35 ULCWUSMEX Base Plan-60GB-5G". This is the same plan that I am currently on, however, I think it is 10 more GB of data per month... not sure. The receipt that I dow...

Connected to old phone number + data issue

Despite transferring everything it still says I am connected to my old phone number and my data doesnt work anymore. It started May 27, 2026.

I see that I have an offer to move to Koodo. Phone doesn't support esim?

Hello,I have the offer to move to Koodo Postpaid.  I have read the help article on Public Mobiles page.  It is not clear.My phone does not support ESIM.  How can I move from Public Mobile to Koodo with the offer provided, while using a physical Koodo...

Promo Lost?

Hello! My subscription is that great $20/m promo ($40/m minus 50% for 24m). Unfortunately, my credit card was compromised so my credit card company deactivated the card. When my Public Mobile automatic payment didn’t go through, they suspended (cance...

Line still works but can't login with app on phone

Cancellation

I no longer use this phone.  If I just cancel auto pay - so no payment when due - won't this affect my credit rating?  How can I cancel completely?

Double Charge

This month i got double charged on my cc. Public mobile payment history shows 1 charge but my cc has 2 charge on same day. How to get a resolution for this? 

Double charging

I changed my subscription, but at the same time got charged for my old one, so in one month I got charged twice. Please help me to get my money back!!! 

redeem points for unlimited usa addon 5 gig talk, text and data but not showing under usage?

Hi, i just redeemed the addon for the USA using my points it was 20 points to get the usa 5 gig and talk and text and it said it would show under my account but i dont see it. Does it add the addon automatically or do i have to go to the addons area ...

Lost sim card and don’t have access to my account via either phone number or email

I lost my sim card and I don’t have access to my account via either email or phone number 

Manual payment

Why can’t I make a manual payment anymore??

Transferring number to new provider

My Bell number was ported to Public Mobile on May 18. The eSIM is installed correctly on my Samsung phone and is turned on, but the line still shows “Unknown number” in SIM Manager. I am currently in Israel. The Public Mobile SIM can detect Israeli n...

could you have a look what happen to my account

Hi,my plan is CAD22 for 24months,why I can not make the payment for CAD22,now is CAD40 +.My account  it says "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will ...

No data supporting

Please investigate why there is no data in a few days as I have paid $25+tax for 10GB at 4G, thanks

Increase in price

Hi everyone,I am curious to know if there’s been an increase in price for some of the phone plans. I am paying $2 more than 2 months ago.Thanksmcamino

Manage subscription tab not working

I tried app and website manage subscription tabs days whoops tru again later its been two days plus I want to get a new sub. 

US Roaming

I am relocating to US on 31st May 2026 and need to keep this number active to receive one time passwords (OTP) from banks, what's the cheapest plan (monthly/annual etc.) available to keep this number active in US just for receiving text messages.

Renew payment issue

I was previously on a $20 promotional plan. My subscription expired because the payment didn’t go through, but now it only shows a $40 plan when I try to renew. I only want to reactivate my previous plan, not change it. Is there any way to restore it...

Charged twice

Who can help if my account was charged twice on May 12 the same amount 29.12