Community

Double payment

I have my daughter and I's payments that come out of my account for our bills. I got charged twice for both phones. How can this be rectified?

Same SIM card different iphone

My son broke his phone took out the SIM card and installed in the new phone how do I get this new phone up running on the same account? 

Data Throttled, Call quality static. Not exceeded any limits. Mississauga Based

my iphone 17 on ios 26.5 is throttled on data, and phone call quality is static at best. they cant hear me well, but i can hear them well. Ive rebooted the phone, airplane mode over 15 seconds, all multiple times. Is anyone experiencing a similar iss...

I can not recieve calls but can call out....what should be done?

Email account was deleted

How can I access my account when my email account was deleted and cannot be restored?

VoLTE not working (ims registration: not registered)

hello!so with the unfortunate demise of 3G I now have to look for alternative to my trusty moto G (2013) I just received a text saying that they'll be charging me 3$ extra because I use 3G, but since it's about to get retired I figure I could change ...

I need customer service help

I have problem transferring my phone number and now I'm stuck I can't use my numbers anymore 

need help with volte

my phone has volte but public mobile doesn't recognize it. 

Points used wrong due to network error

My points were used to collect data for 15 GB instead ofy intended use to translate it to a bill credit

I want to pre register a credit card?

I can't call 800 numbers,

after change a new plan, I can't call 800-888 numbers please help?

what constitutes $5 charge for 3g on a 4g phone?

And if Volte is the issue, how do I know if a new phone pic would be compatible? ( not knowing IME# )Thank You

No Activation Summary Email to install eSim for a CS_Agent initiated number transfer

I had issues using the Public app to transfer my number from Bell, so I submitted a ticket to @CS_Agent. The agent submitted the request to Bell and said that once we respond "yes" to the text message from Bell, the number will be ported within 2.5 h...

No Response to my Ticket

Ticket reference number: 445664-202

No response from CS_Agent

Hi all, I was told to contact CS_Agent which I did yesterday twice. Have not received any response. Kindly advise what to do next.Basically, I have received a warning from P.M. that my phone is on 3G (for calls) and therefore will be charged an extra...

NO CELL SIGNAL IN RED ROCK, ONTARIO SINCE WED.MAY6/26

I have had NO CELL SIGNAL IN RED ROCK, ONTARIO SINCE WED., MAY 6/26. CAN'T MAKE OR RECEIVE CALLS. CALLS COMING IN AUTOMATICALLY GO TO VOICE MAIL-CAN'T OPEN V/M , IF I TRY TO PICK UP CALL, IT IS DROPPED. I'VE TRIED MULTIPLE TIMES TO CONTACT UBLIC MOBI...

Plan

Need to cancel my plan

Lost accoun for second phone number

Help lost Access to my second account phone number. 

more poing

how i cant get more poing

Re: Customer support

I have sent over 5 of these tickets, as it says that if your account is locked it will be unlocked in 3 hours, it's been way more than 3 hours. No one has gotten back to me I still can't get into my account or use any data. I need help please

Missed payment

I had to change my banking info and just got it updated so I had a missed payment but the banking info is updated now so you can go in and take the payment out of the account. 

Cancellation

My account was cancelled as of May 7, 2026. Why was there a payment charged on that day.

Subscription Question

I am in the forced $18/mo. subscription. Can I get the Canada-wide Unlimited, 1GB Data, for $19? Like my husband has. It is not listed. Thanks.

Cancel subscription and give a refund please now

it has been frustrating to try to reactivate our account. It has been days and hours of trying to figure it out and talk with different chat robots. We give up this is not for us. We paid $27 plus taxes for a total of $30.24 For the 10 gig month subs...

Refund - eSIM Activation Failed

Hola, hoy pagué un plan en la página web, pero la eSIM no se activó y no tengo servicio. Como no puedo usar la cuenta, necesito un reembolso completo. Correo electrónico: joryenl. Fecha de la transacción: 12 de mayo de 2026.

Fishy Data Usage

My month subscription just began today.  This morning, it said I had used up 10% of my data; before I even used my phone.  I was connected to wifi all day, apart from one hour of a commute- it remained at 10% used up.   I left my phone at all evening...