Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to transfer my number to a new provider. I requested transfer last night, received the authorization text from PM, replied yes. I inserted the sim for the new provider. I was able to send and receive texts, make phone calls but not receiv...
Just ported over number yesterday. My number is not activated for messages or FaceTime. Spoke to Apple support, they directed me to providerHELP
Why is it, that if want to revise your plan or make a change to existing account that you charge the customer the same day, even if they have already paid for that month, why not just start charging the new rate at the next billing date. There have ...
Hi, for work I need to authenticate by text. I ported my number yesterday. I receive calls, but no text at all.Luckily, IT at my job was able to get me to log into the system temporarily.@CS_Agent can this please be fixed in a timely manner, please. ...
Went trying to sign up for an eversafe account, it sends me a code via email. However everyone I input the code it tells me it’s incorrect. And when I click resend and try again, the next one is incorrect as well. I’ve tried many many times.
I had this occur a few times too many. I missed calls but no notification or no call log history. I only know I have a missed call via voicemail. I check the VM and get the timestamp of when the call occurred. I also will get a text from friends sa...
Yesterday, I switched my son from Koodo to PM and everything went fine and quick. My son has a smartphone.In a couple of weeks, I to be switching from Koodo to PM and I have a flip phone.My question is: do I need to put my own PM SIM in his smartphon...
As a parent, could i register for my child's phone so I could manage the account without letting the child have access to the account?
I tried to find the original post from a couple of years ago when the new points system was introduced but I cannot find it. Does anyone still have it?What was being offered for people to switch? I seem to remember there were bonus points for certain...
The oldest? I received the new free 30G data that cannot be used first. Why can't we choose which bonus data to use after our monthly data is used up?
Hi there, I have actived the PM sim card with a new number, now i would like to port my Koodo number to Public mobile,I tried to do it through the APP -> transfer ,,, it says connect with customer supportPlease help
Not receiving or sending sms. New number
I keep getting told I am locked out. The first time I attempted to login I was told I tried too many times and I was locked out for an hour. I waited and tried again and same thing. I tried the forgot email and forgot password but it doesn’t work , a...
How do I create a post within a thread? I am not responding to a post within the thread. I wanted to post a new comment in an existing thread.Thanks in advance.
Why is my port request from fido being delayed?
When I log in to app and choose the payment section it doesn't show how much I should pay
Hello, I'm flying to Jamaica for a vacation in next week. I have unused data on my phone but I doubted public mobile data will work there. Any suggestions? Actually, I'm thinking of getting out of public mobile because the network doesn't work eve...
Why am I not receiving the Eversafe ID code that was supposed to be sent to my phone number?
For more than a year making or receiving calls on my iphone XR was a problem. I couldn't hear the person or vice versa, cut in and out, static, etc. Would always have to hang up and call back at least once to get a clear connection. I changed late la...
I forgot to make payment my account is deactivated. I can't find how much should I pay to activate again and I don't know how to do that I need help to make payment and reactive my sim card
I know my plan does not include data etc in Europe but can I use my phone there to connect to wi fi? I have sent two messages to public mobile with no response.
Hello community. I have recently purchased an eSIM for my iPhone XR that came free with a plan I submitted payment for. But when I try to activate it with the Public Mobile App, I only get a white screen. I have tried reinstalling the App, restarting...
I have just begun the Canada-US Plan which I now hear ended April 9th! Does this mean I will no longer have this plan and have to choose an alternate plan, or is this plan grandfathered for me and others that signed on for the $39/ 60 GB plan?
If I am in Canada, can I make free calls to the United States?if i am in USA, can i make free calls within the US and back to Canada? How much of my 50 gb data can I use in the USA?
When I log into my account, I see a $10 RAF credit. How do I use this credit? Does it automatically come off of my monthly bill or do I have do something to use this credit? Many thanks!
I cannot change VISA card. It keeps saying to try later. But I have tried many times over several weeks
I used my phone in the US for the first time yesterday after signing on for the wonderful Canada-US plan! I was thrilled to be able to use my phone as I do at home, including finally being able to use GPS in Bellingham! Yeah! I was confused, however,...
I need my account number in order to complete the porting of my number to Virgin mobile
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