Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 167 replies
  • 18 Bravos

Eversafe signup leaves me unable to signin

I tried to sign in. It sent me to an Eversafe signup page and a page to get their promotional emails. Signed up for both. Now I am still unable to sign in to my Public Mobile account. It keeps looping me back to the Ontario page but I am in BC. I pre...

Publicmenace by Great Neighbour / Super Voisin
  • 4 replies
  • 2 Bravos

Resolved! 50GB Reduced Speeds.

On the 50GB Unlimited Subscription Plan, the speeds are 250mbps up to 50GB, however what are the speeds after you hit that 50GB and begin using reduced speed/slower data?With Bell it kicks down from 250mbps to 512kbps, and it makes it the reduced spe...

Priority by Model Citizen / Citoyen Modèle
  • 4 replies
  • 1 Bravos

Resolved! Wi-Fi Calling.

Which plans are Capable of using the Wifi Calling feature, it it limited to a select few or are all Plans able to use it?

Priority by Model Citizen / Citoyen Modèle
  • 6 replies
  • 0 Bravos

Service not working

@CS_Agent I brought a package 43$/month that was supposed to include data and calls in Canada and USA. I am currently in USA and I have no data accessibl

Elena2 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Can't Login

I just created a new account with a sim card that I can't activate to find out I can't do anything! All I get is "we encountered an error processing your request", and I can't actually "sign in".  And of course, customer service is all online! No liv...

Pierson by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

change number

Hey there I just changed my phone number , but this number couldn't work ,what can I do ? please help me Thank you 

NINAQIAN by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos


Can’t make a call or receive a phone call. When I call out it says call failed

Giffy by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos


HiOn other account cannot log in because sim card lost. Cannot log in because text message verification required to log into website but cannot do that because sim card is lost.  Who do I contact for help? Cannot do anything but make a new account. N...

DBrown888 by Great Neighbour / Super Voisin
  • 18 replies
  • 0 Bravos

Resolved! Subscription change from esim to physical sim

I just purchased subscription using esim. Later realized that my phone isnt esim compatible. I have purchased physical sim now. However during activation, app doesnt allow me to uae physical sim and gets stuck at esim and says ohone iant compatible. ...

Aayur by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! How to get through to an PM agent?

I have tried to continue a conversation with an agent I was speaking with the day before yesterday, but they are not responding to the thread anymore. After days of trying to set up a eSIM dealing with PM/my former provider/and APPLE, the solution wa...

ZÉ by Great Neighbour / Super Voisin
  • 3 replies
  • 2 Bravos

Vérification code

I lost my phone in the lake and I’m trying to get on my account to get another SIM card but the verification code is being sent to my cell number which is at the bottom of the lake. How else can I get in my account? 

Jonah22 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! roaming

I am going to the USA for 4 days and the roaming plan is 15 days.  How do I get it to revert back to Canada after I return?

surefoot1 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! grandfathered plans and rewards

With all these changes and also 3G being phased out, I will have to switch to a different plan once I cannot keep 3G anymore. When I do so, will I lose my rewards and be forced to use their newer rewards point system? I prefer the old credit system. ...

Helenruch by Good Citizen / Bon Citoyen
  • 25 replies
  • 1 Bravos

Not able to select my address

I recently got a new credit card and Public Mobile is telling me an 'Update is required" for my address. However, when I go into my account information, I am unable to select/change my personal information (Name, address, alternate number).This is wh...

Pdefoe by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos


why i have more data use during night when my phone is not open and i am asleep.

Mar217 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Login account to reactivate number

Dear Sir/Madam,I try to login on my account at Public Mobile (this new account is just to be able to communicate with Customer Service) to reactivate my number which I have temporarily suspended by deleting my payment method. However, the login keeps...

Resolved! Pin Password for Account

I have been reading the past posts on resetting or even finding your pin password for your account and when I go on the APP under Account Security Info (as suggested) I only see Voicemail Password - no PIN Password. I have also tried on the website a...

ArtsyT by Good Citizen / Bon Citoyen
  • 27 replies
  • 1 Bravos

Resolved! Can’t send texts to Android phones

I can receive texts from Androids. I can sebd iMessages. But I cannot send a simple text to an Android phone. This started 3 days ago. 

Carla-Anne by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

Resolved! Add Ons Monthly Roll Over

Hi!I've noticed that there have been a lot of changes with public mobile - I'm just wondering if add ons have changed too? I see that there is 30 days on the data that I've purchased and I'm wondering if this will still roll over?Thank you!Rashmi

RP_ by Great Neighbour / Super Voisin
  • 1 replies
  • 1 Bravos

Unable to access accounts

I have been unable to access my two accounts. The initial account I set up I had issues setting up the eSim and was unable to get past the activation page (where it is still stuck). The second account I set up by request of the customer service agent...

CamEwing by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Resolved! 2 step verification

 I am the admin responsible for payment of three different accounts and would like to remove all 2 step verification processes from accounts. It is next to impossible to retrieve account info when codes are needed from three different numbers quickly...

Inclusive by Great Neighbour / Super Voisin
  • 6 replies
  • 2 Bravos

Texts and calls fail to reach Nova Scotia @mod

Hello, This is a recurring issue where my texts and calls fail to reach phone numbers in Nova Scotia. Please address this asap as my family relies on daily communication with me (in BC). Thank you, Andrea

androbin by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! payment problem and can't submit a ticket

I checked with my bank and my Visa debit card is still working and the is enough money.  I'd like to speak with someone because since the payment didn't go through today, I can't use my phone.

JF7 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

No phone service!

I would like to speak or receive some kind of help regarding my useless and unreliable phone service, Public mobile seems to enjoy leaving me high and dry.

Lindsey94 by Good Citizen / Bon Citoyen
  • 36 replies
  • 1 Bravos
Need Help? Let's chat.