Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a new ESim on my new phone through the Public Mobile app and now it is stuck in "Activating". I tried to purchase another one but the issue continues. What should I do?
I already pay $25 for my plan with 1 GB of Data but I see there is a new $25 plan with 4 GB. Why can't I upgrade to the new $25 plan?
I recently bought a Public Mobile plan and SIM card and I'm currently trying to transfer my phone number from Bell. I responded "YES" to the transfer request from Bell immediately and then received this message from Public Mobile:"Hey, it's Public Mo...
I just subscribed to public mobile subscription, however I can't download the app since my phones region setting is not Canada. Can I switch to physical sim or can esim be sent via email to me
I was attempting to log in to my Public Mobile account to check my usage. When I reached the "confirm your identity" page, it says to enter the 6 digit code that was sent to a number ending in 115. My number does not end in 115... I logged in a few d...
Hi. Wanted to ASK IF MY OLD phone may be locked as when I put my current phones sim in the older phone I have, it says I need a sim me lock cp ???I tried oooo. 1234 and the one for my current cell as well but none work, came from T Mobile and gu...
My son inserted the SIM card to his phone before I could complete the activation. Now I cannot do anything. I am getting the INVALID SIM CARD message. Do I need to purchase another card?!
I am having trouble with my payment as I have my profile name as Jen and it should be Jennifer. how do I change this?
It's been 10 days. I haven't received Sim card yet.
Hi, I hardly ever ask for help here. Yet , I do need it now. I am puzzled since i can use the Internet outside the house. It says here that I have used 0 data, when I just checked a few minutes ago. So how can I get to use my phone again , with my p...
For the last week either I cannot hear the caller or the caller cannot hear me when calling each other I have to call the same number three or four times before to next properly frustrating expensive and starting to piss me off
Hi I am a former public mobile user and need a copy of my old statement for tax purposes. I transferred out of public mobile to another provider but was not aware that I would lose access to my account so quickly. Please advise. thanks!
I purchased us talk and text with points but I am in the states with no wifi. Does it activate automatically?
My esim did not work. Now I cannot access my account because it wants to verify with the phone number on the esim. I bought a physical sim and need the number transfered on to it. Somehow
I can't log in to my profile. I'm using my saved information on my phone with my fingerprint, and when I log in, Public Mobile sends me to a generic page which instructs me to set up my new acc't.Anyone else had a similar issue?
I recently needed to use wifi calling as I was unable to obtain network. Had i known about these two limitations i may have reconsidered another provider. When will pm provide wifi calling and improve the access to other networks
How to re activate my number?
Hello community,I recently just got back from vacation. While I was away I added a few add on to my account US roam talk and text for $30 plus international minutes for $15 each. None of them worked. I had to buy a chip overseas. How do I get my mone...
I got thru up to activating and it said there was a problem. I had not been instructed to put sim in yet.
I have bough a new sim on September 6 and make an account on public mobile on September 6, paid the subscription plan on September 6. The amount was debited from my bank account but still the sim is not active and no service. they are saying that du...
Please help with adding prepaid card, my account is being blocked with no way to add funds.
I no longer have access to my old phone number (647) xxx-xxxx, but I need to receive a verification code that is being sent to this number in order to log into my Facebook account. Could you please advise if there is a way for me to temporarily regai...
Is anyone else having an issue making payments? I've tried on *611, the app, firefox, and chrome all to no avail.
What can I do when my account has been hacked and someone was able to replace my sim card with another one somewhere else in the city. Whenever I get into my account to change the safe log-in details, this person changes it and I can't seem to do mu...
What's the best way to get your watch activated?Bell had an add-on feature. From what I understand, that option isn't available with Public. How are people with Public capable of using their cellular watch?
Hi All - I accidentally bought a US Roaming add-on, and realized within a minute that I should have purchased a Canadian roaming add-on. I posted to customer support immediately. Trying to get support from customer service to reverse the charge or ma...
Followed all instructions, in addition reset iPhone network settings, rebooted phone, after deleting previous esims. Phone has no physical SIM card. At $15 and counting but still no phone service.
My anniversary with Public Mobile is October 29th. Does that mean that I will only get 5 points this year because I am 2 weeks after the new rewards update on October 15th?
my ever safe account has a wrong phone number in it, and I cannot access my account because it keeps sending my security codes to it and I cannot receive it. What can I do? I do not have any service and have paid for the package already I need help A...
We created an account for my son and tried to use the eSim but his phone wasn't compatible so then we ordered a Sim card and have since installed it but I cannot continue with activating his account.
