Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Both my wife and l have been subscribers for many years and signed a few people up. We enjoyed our discounts and now they are all gone. We are paying a lot more!
has anyone having any problems logging into your account, I get the same error. I can log into my wife's account but not mine thanks for your help
I started new activation and accidentally deleted the eSim (thought it was for the old plan), and now need a new eSim to continue activation
All my rewards disappeared from the account after switching plans from 1GB for $24 to 20 GB for $25 with 90 day subscription Referral bonus, auto pay bonus, anniversary bonusCould you please advise?
I just switched my phone from Bell to Public mobile using a esim. My calling works but not my texting.
I'd love to switch to the $34 Can-US plan. Does it come with call display, voicemail, call waiting, call forwarding and conference calling?Thank you.
Hi,Can I purchase more minutes than the 100 minutes I get with my plan? Thanks
Hi. i subscribed eSIM, But It didn’t workding activate, So How Can I do? Do You send me my activate QR code?
I can't find how to remove auto payment. I saw it before but can't find it anymore.
I've been with public mobile for a long time And 2 days ago, my phone lost service it says sos. For no reason, i'm completely paid. I've been trying to contact a customer support @CS_Agent @@es_agent. And they just keep asking me to revalidate the ac...
Anybody else having issues with trying to enter a payment method?I tried three different cards, the app, different web browsers, incognito mode and made sure that my postal code matches my card info. Literally nothing is working. I just get an "error...
Hi there, I had an issue where I wasn't receiving any 2 step verification codes from anyone (including Public Mobile). I opened a ticket and they said my problem should be resolved in 24 hours and to turn off/on my phone and then to check to see if I...
Hi there. I live in Toronto but when I use my data through Public mobile it shows that my location is in quebec? I have my location turned on so wondering why this is happening?I had an on line order canceled from a seller because I asked item to be ...
Can anyone recommend a plan if I'm going to hotspot instead of using my wi-fi? I watch a couple movies a week, YouTube videos and general browsing on social media platforms. My home internet Wi-Fi bill went up and I'm thinking it's better if I just u...
Hi,I've lost my phone and my SIM card. I need to activate my new SIM using my old phone b.Can you help me?thanks
I have a $40 a month now but see they are offering a new $40 month for a Canada US plan . With this plan can you make calls while in the US
I shared a friend referral to a friend who wants to set up a new Public Mobile account. Now using an iPhone with physical SIM card but can accommodate as well an eSIM. Wants to port her current mobile # from a provider. Needs to know the the steps to...
I just subscribed to Public Mobile $34 Can- US plan. After downloading the app, the pre-activation failed and asking to contact support agent. I cannot get agent online. Chat ends just like that. Please help me what should I do?
I need a new eSIM. How do I get a new one?
I purchased an esim and my phone isn't compatible. I can't request a refund because I'm stuck on the activation step and I can't access anything else on my account.
If I change my plan, I will be refunded for the the formal plan that just started 3 days ago?
Incredibly frustrated with Public Mobile.Ported my number yesterday and can't receive or send any texts. Can't even get into my bank account because I need the text to log in!SIgned up for the US-CANADA plan (50GB) as a Quebec customer, and didn't ge...
My account says locked too many signin attempts. Try again in 1 hr. Every time I go back after waiting for much longer than an hour it still won’t allow me to sign in.
Hi I will arrive in Canada on 5/15. If I subscribe to $34 for 50GB now, can I set the activation date?
I’ve been having issues trying to purchase a plan for days now. It happens across multiple devices, different networks, different browsers, and even tried different email addresses. Every time I proceed with attempting to purchase a plan either by l...
Hi I ported my number over to Public Mobile earlier today. It seems the number ported over correctly I’m able to make and receive calls and cellular data is working but the network bars on top right hand corner of the phone (iPhone 13 pro) are not th...
Hello,I am a current Public Mobile user but interested in 3GB for $21 plan that is available for new activations.In this case, should I change the carrier once and come back to Public Mobile again?or is there a way I can get $21/month plan without ch...
I have been overcharged on my last payment yesterday, with my refers and other credit I should of only been charged 19 dollars like usual, I was charged the full 40 dollars, why??
I never had the VoWifi toggle visible with public mobile. It was just not there. Last week, suddenly, a VoWifi toggle appeared in my phone settings, it was even turned on by default. It didn't do anything VoWifi related, but it was there. Are they up...
I am planning to change subscriptions when my monthly renewal comes up. The initial page says something like "Save even more with a 90-day subscription." I'd like to do that but the option is not provided when I go to confirm and provide my payment i...
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