Supporting number issue cannot send or receive text messages

[Charcoalsoup]

I recently ported my number to public mobile and I stopped being able to receive or send text messages. Every time I try to log on, the code sent to my number does not appear and the main website keeps "checking the session" and refreshing. I don't use any VPN and calls/data is working fine.

How can I resolve this text messaging issue?

[Phil_Adelphus]

@Charcoalsoup  I believe the earlier suggestion to erase the esim was based on only texts not working.  That incoming calls aren't working changes that and suggests more of a porting problem than a set up issue.  So did you get as far as replying Yes to Virgin or did you not get the authorization text from them?  If you didn't get that far you will likely have to get the new sim card associated with your Virgin account.  There is a number to call for PM porting issues, I will private message it to you as we aren't supposed to post it here.

[Charcoalsoup]

Initially I did but based off of one of the suggestions, I actually erased my esim under virgin mobile... I just bought another physical SIM card from Virgin Mobile. Hoping that will help rectify the issue

[Phil_Adelphus]

@Charcoalsoup  Just to clarify, did you leave your Virgin sim in the phone to reply to their port authorization text with Yes?  Does the Virgin sim still work?

[Charcoalsoup]

Actually you're right, I'm not able to receive calls but I am only able to make calls. This is complicating the process because in order to Port my number over I can't seem to get callbacks from Virgin Mobile

[slusagm]

i would try install Google Message.  Set it as default and check if you receive text from PM and from others

if you already using Google Message, uninstall and reinstall to test

[Charcoalsoup]

Thanks. I sent A message to customer service. I use an Android phone and I just tried to log in as well but the code sent to my email keeps showing up as incorrect after I enter it. I erased my other esims. And yes, phone calls work

[Phil_Adelphus]

@Charcoalsoup  When you get to where you enter the code, tap "didn't get the code" to get the email option.  Hopefully that will let you into your account, where you need to go to the Eversafe profile and correct the phone number there if it is different from the one you ported.   That may solve one problem but you'll probably still need to contact customer service as already suggested.

[slusagm]

are you using iPhone or Android? if iPhone, update Carrier profile.  If Android, try clear Message app cache or even delete app data

and of course, you can ask PM to check.  Without able to properly login you won't be able to open the preferred Chatbot ticket, but you can still message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Charcoalsoup after the number porting have you tried rebooting your phone? This often helps. If you are not getting the 6-digit code by text you should see a link that says "Didn't get code", click on that and you should see the option to send to email

[Charcoalsoup]

Thanks for the quick reply. Those two other things are working fine. Just text messaging is not working

[hTideGnow]

HI @Charcoalsoup 

you sure you can receive phone calls?

and if you still have the old sim card on the phone or old esim, remove or delete them

and try Reset Network Settings

if same, ask PM to help,  submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Yummy]

How about other service: calls in/out, Internet?