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himamole
Great Neighbour / Super Voisin

Hi, I port my sim from bell. 5 hours is over. Still text and incoming not working. Plz help me

3 REPLIES 3

JenniferSK
Good Citizen / Bon Citoyen

If you click on your settings, then "Cellular", see if you have 2 SIM's listed, primary and secondary. 

Make sure the Public Mobile is the Primary and make BELL the secondary and turn it off. The issue could be your phone has 2 active SIM's. Then you should see the cellular network bars show up. Let us know if that resolved it. If not send a private message through that link above, I've read others that got a new eSIM provided by an agent and that worked to fix (if there was a charge, they will credit it.)

Neil11
Model Citizen / Citoyen Modèle

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If you are having a difficult time, then you can private message CSA:

 

Send a private message to CSA through the following link :

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

will13am
Oracle
Oracle

@himamole , did you receive a confirmation text concerning the number transfer on your Bell SIM?  You should have received the text after which you have 90 minutes to acknowledge. 

 

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