E sim
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-29-2024
09:08 PM
- last edited on
12-29-2024
10:54 PM
by
computergeek541
Hi, I port my sim from bell. 5 hours is over. Still text and incoming not working. Plz help me
- Labels:
-
Joining Public
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-30-2024 01:43 AM
If you click on your settings, then "Cellular", see if you have 2 SIM's listed, primary and secondary.
Make sure the Public Mobile is the Primary and make BELL the secondary and turn it off. The issue could be your phone has 2 active SIM's. Then you should see the cellular network bars show up. Let us know if that resolved it. If not send a private message through that link above, I've read others that got a new eSIM provided by an agent and that worked to fix (if there was a charge, they will credit it.)
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-29-2024 09:42 PM
You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you are having a difficult time, then you can private message CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-29-2024 09:19 PM
@himamole , did you receive a confirmation text concerning the number transfer on your Bell SIM? You should have received the text after which you have 90 minutes to acknowledge.
