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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 6201 Views
  • 87 replies
  • 17 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 16049 Views
  • 177 replies
  • 21 Bravos

Resolved! Payment

Hi everyone, can someone please help me to change my Credit carde please.  

Ahmed2003 by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 0 Bravos

Resolved! SMS from Australia for 2FA

Hello,I am trying to receive a text from my bank in Australia which usually arrives just fine, but for some reason it has not happened in several months. See attached screenshot for reference. Please can you see if there is a denied SMS to my phone n...

Screenshot_2023-08-01-19-02-04-06_a29fd88c34616fae495ecccff64e7d80.jpg
jorourke by Great Neighbour / Super Voisin
  • 135 Views
  • 5 replies
  • 1 Bravos

Resolved! Phones

Does public mobile still sell refurbished phones?

365761 by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

Monthly paymeny

I want to change from BMO mastercard, to CIBC mastercard

2274shp by Great Neighbour / Super Voisin
  • 70 Views
  • 2 replies
  • 1 Bravos

cancel account

i no longer have access to the email used on account, the SIM card was taken out and destroyed and my oldest daughter added me to her account with another carrier. I need this account cancelled but we are not having any luck. please advise..i can not...

mlcoffin by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 0 Bravos

4G network is laggy

Hello my name is Ademar. I used to be on the $44.00 a month plan with 4G network, 30GB of Data, and unlimited Canada wide. The plan worked flawlessly. But recently I switched plans. I switched over to the $50.00 a month plan with 4G network, 40GB of ...

Messi10 by Great Neighbour / Super Voisin
  • 100 Views
  • 2 replies
  • 1 Bravos

Travel rewards points

I have accumulated 42 points that I wish to add to my balance but idk how. In the beginning it used to use my points first before charging me but now points are just being banked

Yum by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

Access account

Does anyone know how to transfer from one phone to another using new sim (old wouldn’t work.)  

Summer2023- by Great Neighbour / Super Voisin
  • 77 Views
  • 2 replies
  • 0 Bravos

log-in issues

Hi.  I need to log in to make a payment with a different credit card due to my card getting scammed.  but it will not let me log in.  Went through the change password procedure but now just get error messages when i try to log in.  very frustrating. ...

Laura84 by Great Neighbour / Super Voisin
  • 89 Views
  • 2 replies
  • 0 Bravos

Need agent help to change My Account email

I can't log into my account because I forgot the email and none of my current emails receives the code being sent to change it.  I need an agent to help me change the email for My Account

MellRei by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

Error message for outgoing calls

Hi, I've been experiencing this issue for a while and recently decided to see what was going on in the community. I often get the message "6UT1, this number is not in service" error code for numbers that I know are active. I tried calling my bank at ...

oranges_24 by Great Neighbour / Super Voisin
  • 150 Views
  • 8 replies
  • 0 Bravos

Change Esim to physical sim

Hi There,We bought a new public mobile plan thinking we could use the esim, but the phone says it's not compatible. We went to the store and purchased a physical sim card, but we now cannot complete the activation. Can you please help us replace the ...

Phone not working

Hello,  Often when someone calls my number they get a busy signal or a message saying "this number is not connected" why would this be?Thanks 

AbbyNOV by Good Citizen / Bon Citoyen
  • 67 Views
  • 3 replies
  • 0 Bravos

My Account

How do I log into my account if my phone is dead and I can’t remember the email account I used for verification?

Pam52 by Great Neighbour / Super Voisin
  • 130 Views
  • 5 replies
  • 0 Bravos

transfer of number from virgin

I requested to have my number transferred from virgin on July 20... looks like this was done however Virgin does not want to cancel their service as they state that the porting out was not completed .Please check my account o verify all is working as...

gsamms by Good Citizen / Bon Citoyen
  • 88 Views
  • 2 replies
  • 0 Bravos

Travel Plan Pause

I purchased a 15 day travel plan then the day I was supposed to cross the US border my dad ended up in hospital. Won’t be in the states for a bit now, can I pause my travel plan possibly indefinitely?

RT22 by Great Neighbour / Super Voisin
  • 257 Views
  • 8 replies
  • 0 Bravos

Add ons

How to block add ons so my kids doesn’t add data because I got charged for 1 gig of data and he said that he never purchased it 

Meatball69 by Good Citizen / Bon Citoyen
  • 305 Views
  • 16 replies
  • 1 Bravos

Resolved! Activate SIM

trying to activate SIM but cannot get into Public Mobile because it keeps sending a code to the phone which isn't working because there is no SIM in it.

Patti1998 by Great Neighbour / Super Voisin
  • 193 Views
  • 4 replies
  • 0 Bravos
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