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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Don’t know email for my account

I’ve had my phone number with public mobile for over 6 years, when the online sign in service became available I asked my grandson to make me an account. He can’t remember what email he used now and I can’t sign into that account.

Subscription for new activations is better than current clients

How can I get the $21 subscription with 3G of data that is available for new activation without cancelling and reactivating under a new email? There is no one to talk to why isn’t the deals available for exiting customers??

Calls dropping

Hi All, just wondering if anyone can help me with frequent call drops, I have a iPhone XR, I have tried switching from lte to 3G but it still doesn’t work, I’ve tried shutting down and wait , pull out SIM card & then still put it back & turned phone ...

Resolved! I switched to the $34 Plan but doesn’t give me 5G

Hey , I am just wondering why I am not getting any 5G data or network ?? I’m on the plan . I am wondering if it’s the SIM card I have . It’s from 2019… let me know please .

Resolved! Accessing my account without access to my old email or phone

I lost my phone over the weekend. I got locked out of my email account because I forgot my password which I need my phone number to unlock. When I try to log into my public mobile account it sends a code to my number or my email which I don't have. I...

Resolved! Code via text

I tried to change my password, and it said it sent a code. The phone number the code went to does not coincide with my phone number. How do we change this so that it uses my phone number?

Subscriptions

I changed my subscription 2 weeks ago and was supposed to take effect 2 days ago and never did. How do I switch my subscription? Help please

Resolved! New rewards/old rewards

I have been a PM client for several years. I was receiving loyalty reductions to my charges. Recently I received a message that said, "Thank you for signing up for the new rewards program." I didn't pay attention, but now I see that I have been charg...

Can I merge rewards points from old PM accounts

I have had a number of accounts with public mobile over the years and am just enquiring if it is possible to merge my loyalty and rewards into my new most recent account somehow. Public mobile really needs to add the feature to have multiple plans un...

Couldn’t finish activation

Problem occurred when activating, went to the support chat, asked me to sign in to create a work ticket, but after signing in I get a blank screen

Service is not working

I subscribed in May 19 for $34 US CANADA plan, so far I have no service at all

can't buy a phone plan service

I can't buy a phone plan service, it gives me XXX error code. I changed my password or anything but no use

Resolved! Looking for suggestions?

Hi! I am in the US for 5-6 months and no longer able to receive calls or texts with PM from Canada. I have been with PM for a few years now. I want to go with a 4G plan and want to know if there is a calling option as well as texting with 4G interna...

Incorrect charge.

How do I report an incorrect monthly charge to my credit card?

bad connectivity and call quality since porting from Koodo

I ported over to PM from Koodo 2 months ago and since they are both on the Telus network, I assumed the service would be the same (except for the loss of the call control feature).Unfortunately this is not the case, as my iphone 8 sometimes takes a w...

Does US roaming work in Alaska?

Want to switch to the $19 3 gig 90 day plan

It doesn't appear as an option in my account. Can you please help me to change to it. Am I in the right place.It's the $19 ULCA BASE Plan-1GB-4G

Pricing

Did the monthly plans go up?

Resolved! extreme hike in cost

My account after many years has gone from $6 to $13 in one month with no notice/notification? I was presented with a "create a ticket" interface asking for a nickname but would not let me pass. Does anybody know how I submit a ticket or do I need to ...

All my referral bonus are gone after the new program

I believe I got seven referral bonuses under the prior reward program, but all of that information has vanished once Public Mobile switched me to the new incentive program.My current plan is $34 a month, and with the auto-pay ($2) and loyalty reward ...

Switch to 5g plan. Plan details look correct in my account. Phone still connecting at 4g LTE

I have restarted my ohone..no help. Still connects at 4g only. Setting show to autoconnect 5g/lte/3g etc as expected. Any ideas? BTW phone is a Samsung A15 5G . Thanks

I paid for a subscription and got a phone number but it never asked for the sim card number.

Resolved! New subscriber cannot use phone

I recently switched to public mobile and now I cannot call anyone in my area (705). My phone has a 416 area code

Resolved! Unable to activate account with existing plan!!

I have had my public mobile plan for over 4 years, ever since the update I haven't been able to log into my account. When I log in, it says my account is not activated and I need to select a subscription plan and order a SIM card. I already have a pl...

Increase of more than $6 per month without notice

So I did not agree to have my monthly bill increased by $6 per month, and wasn't notified of this outrageous amount. This in of itself is enough to make me switch to another provider, which i will be researching today. Imagine telling customers that ...

New user cannot receive calls

Hi, posting on behalf of a referral. They just switched to public yesterday afternoon and can make calls but when people call them it goes straight to voicemail

Removing Credit Card from Account

Since there is no longer a financial perk to auto-pay, I am considering removing my credit card from my account and managing my payments via voucher topups, but I have since discovered that you don't seem to be able to do so! You can only replace it ...

Can’t Login

Hi folks,I’m trying to help my parents activate their new public mobile account. They’re trying to log in to their new account, but we’re stuck at the two factor authentication. It says they’re texting a code, but the phone number isn’t set up yet. T...

@Yummy needs assistance or explanation

Since Monday ALL posts Yummy makes end up inhttps://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejectedEven simplest post like 'test' ended up there.What is going on? Did Yummy did something against the Public Mobile rules?...

Answering machine messages

I usually am unable to listen to my messages. While I am typing in my password, there is a beep that says it is invalid. I have tried setting new passwords. What is my next step?

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