Community

Not registered on network

I just transfer my number yesterday and until a few minutes I could receive messages but I cannot do any call because it said: Not registered on network and I already finish my data. How is possible that my data for internet is over if I haven't use ...

Your app is trash

Your app is absolute trash could not even pay my plan through website is completely useless it’s terrible and very sad to see in 2025 crappy technology it told me a total of 20 times my card could not be accepted then I did it on website and it worke...

Identity not validated

Hi,I cannot send and received text. Also I cannot received call. I can call and use cellular data. I tried logging into my account and asking me to validated my identity. I have not received the 6-digit code from my phone number. I called my previous...

Use my phone in Europe?

I am planning a trip to London and then France.I have the 4G plan, Can-US-Mexico.Any idea if my phone will work in Europe? 

transferring to another provider

Hi, I requested my number to be transferred to Chatr. I received an email from Public asking if I wished to proceed. I answered yes. The number still hasn't been ported out. Are you able to tell me when the number will be released by you?

USA trip. will it work?

I have an OPPO RENO 2 and the $36 50 GB plan. I am going from Canada to the US for one week. Will my phone work there?

SMS offer not confirmed

Hi, I received the following SMS offer from PM."Public Mobile here. We've got a great deal for you. Reply YES to get a 4G 2GB plan for only $19/month. Hurry, offer ends May 5th.This offer will be added to your account and will take effect on your nex...

Help Cancelling an AccNeed Help Accessing Account – Recovery Code Loop & Urgent Resolutionount

Hi Community,I’m hoping someone here can help me, as I’ve been unable to resolve this issue through other support channels.I’ve been locked out of my Public Mobile account for some time now. I’m trying to set up my account on a new device, but every ...

Not able to make or receive calls after switching over to public mobile

I switched over to public mobile yesterday and now my data is working but I am not able to send or receive text messages or call or receive calls

cant log in.... again.....

Could not activate cellular data network

I’m a new subscriber since May 1st (did not transfer from other lines). Whenever I try to use my data, it connects with 3G for a second then disconnect and the message in the subject pop up. My plan is 3GB of 4G speed, text and call works but just da...

Pixel 3a not seeing an option to add an additional SIM

Hello,I require an additional SIM for my phone but I do not see any option to add an additional SIM to my phone. I was told to contact public mobile for this issue and was wondering how I would go about this issue. I have a physical SIM card but I am...

Paid for a new subscription but it didn't go through on my phone.

I paid for a new subscription, came out of my bank, but it said the payment had failed during the payment process. I was automatically given a credit put into my "available funds" but it still won't let me use that to pay for the upgrade I should hav...

No calls or txt

I ported over from fizz I can make calls and have data. But can’t txt or receive calls 

REFUND

How do I get a refund for my subscription

Issues after I switched to esim instead of actual sim card

I transfered my original number from my original sim card to an esim instead so I can keep my same number & now I'm having a few issues.. 1. I can not receive phone calls or text messages from any contacts or other numbers.2. I can not text any of my...

Issues with sending MMS

Hello, I have had an ongoing issues off and on with the ability to send picture and video messages. I have done every trouble shooting step there is I am still having issues. I will list everything that I can remember that I have done.factory reset a...

Calls to Pakistan

I recently upgraded to a plan in which I get 500 minutes every month to call Pakistan. Before this I had an add on for $15.00 for 750 minutes (no expiry)I have noticed now that after upgrading, whenever I call a Pakistani cell number, the system says...

Not Working

I cannot receive or send any texts or calls

eSIM for Iwatch

Please get a plan for the Iwatch? It’s absolutely necessary for safety especially if you are a runner or cyclist and don’t want to lug your phone everywhere!Thank you!

PM's craze/charm

Hey fellas, one thing which I have just started noticing lately is PM has started losing its charm which it is to have back in 2023/2024.So, is it just me or someone else does feel this about public mobile as well?