Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently got a new SIM card and need to activate it on my account, where is the option for that since I have another SIM activated with this account?
I'm trying to activate my esim and transfer my number from another provider to Public Mobile using the APP, but I get this error on step 6 of 6. ' Something didn't go right while activating your subscription. Click below to contact a customer support...
Hi, I ported my number this morning from Fido but I am having issues. I replied with YES to my old provider and received confirmation that the port will go through. 30 minutes later, through eSim setup my number ported just fine - incoming/outgoing c...
Hello, I am trying to subscribe and set up a SIM and the website is super janky, is there a known issue right now and I should do it later or some other issue I am not seeing? Socks
If you missed out or have friends who might be interested!$34 50GB 5G US / Canada Plan is back and available For ALL!Offer Extended! - Limited Time - Ends May 20th Canada/US Plan BenefitsAll Canada/US Plans allow All Plan Call/Messaging/Data to be u...
Hello, I am planning to switch over to Public Mobile with a new offer for a 5G eSIM. However I would like to retain my current phone number. Is there a way to do that? Thanks.
Since the update in rewards did it wipe away my referrals? Do I not get a bonus any more?
HelloMy account is unaccessible because I delete my eSiM
There's an issue.I've submitted 2 tickets for help regarding my phone regarding my inability to send text messages. I still haven't heard back from you, but more than that, the sent item of my community box is empty. The link "view my ticket" direct...
I didn’t joined public points why you are giving it to me forcefully
I am unable to download the eSIM from the Public Mobile app as well as the QR from the email that I received. I am unable to login to the app or the website as they require eversafe OTP which is supposedly sent on my new number, which isn't even acti...
they transferred me to point but my referrals are gone, well i get my referrals back?
Before purchasing, Online said my phone is capable with ESim. Now it says not working. But I do have Public SIM card with me.Is there any way to activateI did not receive any email like congratulations or welcome to public mobile. I only got email f...
I made a payment on my account today and it went thru twice. I need 1 reversed.
If you have an e sim card can it be transfered to another phone like you can do for a physical sim card? If so, how?
Hi, I ordered a PM sim card for $10 plus a $29 subscription. After receiving the sim card and porting my number from previous provider, my account is on hold waiting for me to purchase a new subscription. Why can't I use the subscription I purchased ...
I ordered a sim and new plan and was billed twice
How do I activate a new phone within my existing account and keep the same number? what is the procedure?
Hello everyone,I recently ported a number for koodo. Went through the esim set up.My old account has been deactivated and the old sim removed.Restarted my phone and still no cell service or data.Any ideas? I'm on a samsung s22Thank you for your time ...
I logged in to renew my subscription and decided to go with a lower plan. I had $7 in my account already. I topped up the money in my account before I decided to change plans, And then I selected the $29 a month plan and confirmed my purchase . But n...
I signed up with Public Mobile and ported my number last night but I still don’t have service.
Hi, I am trying to port my number from different provider to Public Mobile. I went through the process with my current device number, but previous provider is still active after 12 hrs. No messages received from previous provider. I realize the devic...
My texts and incoming calls don’t work. My iMessages don’t work either
Can we redeem more than $130 in credits at Mobile Klinik?
How come my only options are high gbs and high pricing. Where's the low gbs and low pricing. I'm looking for $15 for 4 gbs a month. As of this morning the $25 for 20gbs was removed and the only options showing is $40 for 50gbs. We don't need excess a...
My current plan is $34.99 —— 50G US/Canada roaming. Does it mean I will have access to data when I’m in US ? and how about phone call?
i had an old plan, Pay every 3 months, April 12-July 11,2024, if I change to a new plan will my funds transfer over to new plan? please advice ,
I tried to port my number from another operator. It failed.In the meantime, in public mobile phone app I tried getting a temporary number, so I clicked on change number.and even after that, the esim in my phone doesn't get service.Now I'm worried if ...
I had a credit on my public mobile account previously, and I'm wondering why it didn't carry over when I activated my new sim?
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