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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Change subscriptions

Like other members, I have attempted to change my subscription to the offered $29/month promotion which ends Dec 31/24. I am not able to do so in my account because it is not offered. I believe Public mobile/Telus must offer existing customers all sp...

Resolved! Boxing Day Promo not appearing when I try to change my subscription (existing user)

I visited the Promo page for the advertised deal, then logged in, met with the following: Already have an active subscriptionYou have an active subscription with Public Mobile. Please visit My Account or go to the Public Mobile app to manage your sub...

I really need my PUK please....

I was double charged

Hi there I was double charged for my plan how do I get my one payment back into my bank account

Number transfer issue

Hi there I am trying to put my number from koodo to Public Mobile. I have already submitted a number transfer, but nothing has happened and it’s been over 90 minutes. Could someone help me with this

RCS no longer working after switching carriers

Switched over from Bell today to the $29 20GB 5G Can-US-Mex plan successfully, yay me! However, I now no longer have RCS ability. I'm running a Samsung 23 Ultra and have been using Google Messages forever so I've had RCS for quite some time. I've tri...

Coverage area

Hi, I have a Canada USA plan and will be traveling to Kauai in Hawaii later this year. Can you please let me know if my plan includes coverage in Kauai thank you

Resolved! Boxing Day $29/20GB 5G Can-US-Mex Plan Question

Hi Everyone,I am currently on $34 50 GB Can-US plan and I would like to downgrade it to $29 20GB 5G Can-US-Mex Plan. How can I do it ? Just want to be sure before I try any change of plan. The downgrade option doesn't show up when I go to Change Subs...

Puk code

Hi support.I put a ticket in a couple hours ago about the need of my puk code.Will I get that today?

Roaming

How to set up roam when travelling in Hong Kong

Unable to activate SIM to transfer number

Hi, I subscribed to the Public Mobile $29 plan and recevied the physical SIM card. But I was unable to activate the SIM despite following through the steps indicated in the Public Mobile App. It prompted me to ask for support in the last step (step 6...

Lower plan not showing as an option on my app

When I signed up with PM, i signed up for the $30 4G 20gb can-us plan. I just want to know why I cannot see the lower $ plans as an option on my app? I wanted to switch to the $29 5G 20gb can-us-mexico plan for the next renewal date but its not avail...

Porting number from Fido

Hey Everyone, just signed up for PM and was in process of porting my number and switching to new device. I added the public mobile app to my new device and logged in started the process it asked for my number and the device IMEI number so I put it m...

Phone number not transferred

I’m trying to transfer over my phone number from my old service provider and it’s been two days without being able to use my phone. When I go to select my number in iMessages, it says it’s still being verified. Very annoying.

Resolved! Cannot log into My Account - Continous Loop

My wife needs help please, logging into her account as she no longer has access to the original email address associated to her account and does not remember the password associated with that email address. She cannot use the "forgot password" option...

refund

how can I get a refund, I cant login in the app and the website is impossible to try and do anything with

Paid, but have yet to activate account - changed my mind. How Can I cancel the subscription?

I just signed on but did no activate the account yet. I'd like to cancel prior to activating and porting my number. How do I do that?

Resolved! Cannot activate new phone number

I had a Public Mobile account that lapsed that I tried to reactivate using the old SIM card. I got a message that the SIM card was no longer valid so I bought a new one. I tried to activate the new card but I could neither phone or text using the new...

eSIM not compatible but IME check was fine!!

I need urgent help, because I can't activate my new plan. The app says it's not eSIM compatible, but the IME check said it's fine. What to do now???? How can I cancel my order and get a refund?

Resolved! Voice mail.

A friend has just changed plans to $23 / month; international calling etc.He claims that he has lost voicemail and caller ID features, but PM's website says these are included in all plans.Is he just missing something, or do some plans not include th...

I want to subscribe

Hi,I want to subscribe to your 29$ Canada USA Mexico plan with a referral code. please help to activate my account

unable to resume service - phone plan

Hello,my account was set up on preauthorised payment plan, however due to postal strike it went as inactive. i am trying to pay my bill online using self serve option, pay now and resume service, however it's not allowing me to do so. Also the credit...

Remaining credit on account

Planning on porting out to telus but I still have a good amount of bill credit from redeeming points. Is it possible to:- Transfer the bill credit to telus account since PM is also owned by telus?- Once number is ported out, bill credit remains in em...

Resolved! Subscription change

I just recently signed up on boxing day deal $35 subscription plan w/ 75 GB and 1000 LD . I just seen a new $29 plan w/ 20GB USA/CAD/MEX. Am i able to change this to this $29 plan? I am not able to see this new plan in manage subscription.

No data and unable to receive text messages

Hello, I'm an active subscriber with public mobile and I don't have data and am unable to send or receive text messages. It shows LTE on my device, but when I try to navigate to a website, it mentions that I am not connected to the Internet. I am a...

Cannot place call **826 in US

Wondering why cannot place ** 826 in US, even my plan is included US unlimited calling ? Data roaming was turned on.

How long does Public retain phone numbers for?

I'm porting out of PM to Telus but since my service ends tomorrow, but the port in to Telus will occur a couple of days after. I don't want to pay for another month's worth of service just to keep my number. Can Public retain my number for a couple o...

Resolved! No user CS_Agent found??? Cannot contact support and locked out.

Chat not wants me to private message support by sending to CS_Agent, but no user by that name is found under the messaging app.background:I’m overseas but wanted to grab the boxing week deal, intro email says all I need is an internet connection to s...

Esim transfer to new iPhone, free or small fee?

Hi, signed up for PM recently. I currently have an esim, and use an iPhone. For future reference. I was wondering. When i go to upgrade my iphone, do i need to purchase a new esim? Or does the eSIM transfer method work through ios?basically what ...

Trying to register a new account, the email code does not arrive in my email inbox or spam?

I am trying to register a new account with PM. I put in email address, it says code is sent, but code never arrives, have checked spam. any ideas?

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