Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15503 Views
  • 119 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26621 Views
  • 184 replies
  • 26 Bravos

Simcard is out of the country

Hi there, I want to sign in to my account however I can not recover because the recovery code was sent the the phone number and I wasn't able to get the code? Can you help me on how to log on to my account?

eli_shiner1 by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

How do I get the 20 GB for 29$ promotion?

I notice there's a promotion of 20 GB plan for 29$ and my current plan is 35$ for 20$ GB. I'm unable to get the promotion when I log into my account, but I see the offer on the main website when I'm logged out. I know other providers have the same of...

K1989 by Great Neighbour / Super Voisin
  • 579 Views
  • 7 replies
  • 2 Bravos

number port not working

signed up for an account yesterday, ported number from Virgin, people are not seeing my ported number when texting yet. What gives? I'm trying to run a business!

GKnee by Great Neighbour / Super Voisin
  • 339 Views
  • 7 replies
  • 0 Bravos

Resolved! sim card not received

I did not receive my sim card.  Ordered Feb 1, 24.  I'm trying to submit a ticket but as they did not give me an order # in my confirmtaion email it won't let me submit the ticket.  Should I just reorder the sim card?

Resolved! Referal

I am trying to refer my son, he recieved his SIM card today but he's not seeing where to put my referral code.

TinaMarie1707 by Great Neighbour / Super Voisin
  • 337 Views
  • 5 replies
  • 0 Bravos

Resolved! misunderstanding promotion offer

Hello,the questions I have: (thanks in advance)-the promo says that it is 40$ per month. Should I expect the price in the future expire or change, or just switch over to a non promo price? I do not see an expiry date on the promo ... does that mean i...

summonerson by Good Citizen / Bon Citoyen
  • 354 Views
  • 5 replies
  • 1 Bravos

Activate the SIM

Hello,I'm trying to activate my SIM but cannot get the 6-digit code.I would appreciate your help on this matter, 

Fara9090 by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 0 Bravos

Activating Sim

I'm trying to activate sim and it keeps redirecting me to normal site upon login on app. Previously tried to do esim with no success so got a sim card and am trying to setup my device now.

Josh345 by Good Citizen / Bon Citoyen
  • 234 Views
  • 6 replies
  • 0 Bravos

Accessing my account

Do I need my number to transfer over before I get a 6 digit confirmation code to get full access to my account?

Hezekiah by Great Neighbour / Super Voisin
  • 273 Views
  • 5 replies
  • 0 Bravos

Locked out

I have been locked out of account for days now and can’t get any help!! I have changed passwords 10 times been redirected to enter code to change password, to enter code to change password to LOCKED OUT to change password to enter code! This is very ...

Jtk by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

when should i pull the old sim card out?

I got the test from the old carrier and responded.  They were sorry to see me go of course but nothing works on this phone now.   I don't know if I need to change some setting or if the old sim card needs to come out.   I have an esim from PM.

AndyF1966 by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 1 Bravos

Resolved! Service does not work

I paid three hours today, but service does not work till now.

yhy by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Unable to transfer your current phone number to Public Mobile

Hi,After two weeks of using my ported number (originally Virgin), I receive this message:"Public Mobile message: We've attempted to reach you to let you know that we've been unable totransfer your current phone number to Public Mobile. In the meantim...

MaisyMouse by Great Neighbour / Super Voisin
  • 221 Views
  • 3 replies
  • 0 Bravos

Resolved! UK plans

Hi there,I'm traveling in the UK at the end of the month. Wondering if there are UK roaming plans? I could only find US plans.Thank you

Tesk by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

U.S. Roamimg

I cannot text or call from the U.S. despite paying for addons to allow me to roam in the U.S. I have WIFI access but can not use the phone data. I have lots of credit. I have reset the phone as per the instructions on the web site.  HELP I have some ...

Resolved! Refund for double purchase

Hi ,I had just purchased 2 plans accidentally, is it possible to get a refund for it?-thanks, Segar 

Segar by Great Neighbour / Super Voisin
  • 187 Views
  • 4 replies
  • 0 Bravos

Resolved! 4g

how do i upgrade to the $24 4GB 4G plan that was offered recently

gwalkercan by Great Neighbour / Super Voisin
  • 187 Views
  • 2 replies
  • 0 Bravos

lte is super slow

hiI tried resetting net work on my iphone but it has not changed the lte latency  Latency is not as bad on 3G but speeds are pretty slow.  Havent had this issue beforePossible esim? 

sailwarning by Good Citizen / Bon Citoyen
  • 313 Views
  • 8 replies
  • 0 Bravos

google pixel 8

Hello!  I need a phone update and I'd like to buy the google pixel 8.  Does anyone know if this will work with Public Mobile? I've checked their compatibility lists and it doesn't look like it's supported - but that seems bizarre to me.  I thought I'...

Elynn11 by Great Neighbour / Super Voisin
  • 337 Views
  • 4 replies
  • 0 Bravos

Ticket

@CS_Agent Ticket reference number: 382102-565Can you please assist with this ticket?

MJ_David by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Referral

I recently subscribed but forgot to enter in my friends referral code. Can I still do this? 

Freebirdrenn by Great Neighbour / Super Voisin
  • 109 Views
  • 1 replies
  • 0 Bravos

SIM card failure

My SIM card failed.I need it replaced asap.i had to get a new number with a different provider until this is sorted out.Help 

Sodfather by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

number didn't port from old carrier: no voice/sms service

Although I received a confirmation text from Public Mobile, I didn't receive a confirmation text from my old provider during the porting process.  I have 2 cellular lines, but only the old carrier is providing service, not Public Mobile's line.  I ne...

Jettmcqueen by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

Unable to log into my account

I was away and had not paid for the past 2 months. Today tried to log into my account but it does not load up. I did get the code via email to log in but my account does not show any details.

Deepak2 by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

Autopay $2 reward?

I am on the legacy rewards system. I have autopay enabled with a Vanilla Visa Prepaid card. I always pay by vouchers. I got a message from Public Mobile that the card will be expiring. Since the card is only there for the autopay reward and I pay by ...

Holiday888 by Good Citizen / Bon Citoyen
  • 453 Views
  • 7 replies
  • 1 Bravos

Update credit card

My old credit card was expired. I tried many times to change my new one on the website, but could not. always see the following:"Sorry, we’re not able to process this request at this time. Please try again later." Somebody can help?Thanks 

ymgca by Great Neighbour / Super Voisin
  • 234 Views
  • 5 replies
  • 1 Bravos

Promo

Where can I get her find a promo code

Lestat781 by Great Neighbour / Super Voisin
  • 215 Views
  • 4 replies
  • 1 Bravos
Need Help? Let's chat.