Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My payment in my subscription suddenly won't process and my phone has been cut off for 3 days now. There is no problem with any of my cards. They are all active and working and have plenty of room. I have attempted re entering them manually but the m...
I am trying to get into my account however I cannot get past a "let's complete your activation" - "let's resume" request. I did not purchase a new Sim card and my phone is working fine. I think this might be a potential fraud. How do I get this ac...
I have a new device. The eSIM wont transfer. It's tricky because my screen is totally broken so it verifying anything w my phone is impossible. Suugestions? is it possible to buy a SIM card at a store? edited by computergeek541: changed category ...
Hi everyone,I’m travelling to the UK for 3 weeks, and I understand that a Public Mobile SIM may not work there. Does Public Mobile offer WiFi Calling so that I could still receive OTPs from my bank and other institutions while abroad?If not, what alt...
What PM options are available for talk - text - data for one week in Cuba? If there are no PM options, any Cuban based options that would be recommended?
I did the transfer yesterday but I did not receive any message from previous provider(bell). Please tell me what are the next steps to resolve this issue.
when subscribing , will not accept my address ( I've lived here for 36 years ) what's my next step ?
I was charged for the 100GB subscription, but it still has me on the 80GB subscription. The ticket system will not work for me, And I'm starting to get pissed off... The chatbot is mostly useless and I either want a refund, or upgrade my account...
I want to terminate cellphone service for ###-###-#### because I moved to Japan and am not using this cell phone anymore. So I do not want to pay any service charge from now on. Thank you. Hitoshi Itoga.
how does it work
My Sim card number is not accepted on registration. What donI do?
Hi, I was wondering if it was possible to switch from a monthly to a 3 month plan. If so, how do I do that?
HelloI just signed up for the 40$ 70gb can-usa-mex plan.I have used this promo code to get 5$ off for 24 months.PMBF5FOR24My question isI want to change my subscription to the 45$ 100gb can-usa-mex plan at the subscription renewal date. Now I am at40...
I answered yes to transfer this number to public mobile but it hasn't been confirmed yet. I have since transfered another line and it was fast. I don't know why it is taking longer.
I changed from freedom to pm, its been 2 days and i haven't got an activation email, qr code. Im stressed because i have to go to work tomorrow and my plan isnt working, my freedom line is finished and my number porting has been done since 2 days ag...
Hi everyone, I’m trying to join Public Mobile, but when I enter my IMEI during the plan purchasing process, the system keeps showing: “This IMEI number was not found in our system.” Both of my IMEI numbers trigger the same error, so I can’t continue....
When attempting to transfer my Bell cell number (active and currently working), I get this message. How can a number be invalid? Any ideas? edited by computergeek541: changed category (discussion isn't related to how to use Community website)
Help @@members
Any ideas what might be causing the issue? I sometimes get a second message window come up similar to start a new sms thread. I am using a Google pixel 7.
After paying in the subscription process I entered the wrong Telus account number while porting to PM. Message said problem with activating. I dont see a way to go back to enter the correct Telus account number and can’t move forward. Turn phone off...
New subscription esim didn’t activate ordered SIM card it arrived todaycant activate cause our public mobile wants us to authenticate with the 6-digit code it is sending to this phone number but the phone number never got activated. Also can’t contac...
Hello!Here is my story: 5 months prior, I got a 2nd sim for myself since i needed a second number. 1 month later i did not need that number, so i stopped paying Public Mobile. Now, I'm looking to port my main number into public mobile. I checked to s...
Had this issue with the old phone (LG G8x), was told by PM/Telus tech that it was due to old phones and lack of bands, upgraded to Samsung S24, but still unable to do three way calls.
Hi, I didn't get any notification about the price increase as I was overseas and you don't have coverage there. You have already cancelled the loyalty discount. Usually the plans can't change for the existing accounts. Does it mean that you can chan...
my cellphone data is off and i cannot turn it on.k
Hello.I’m planning to travel to South Korea. Will I be able to use roaming there? For example, I need to receive SMS verification codes, such as CIBC text messages or authentication messages from government websites.
Purchased esim yesterday, transferred existing number.Here's what I tried:Installed esim but the number wouldn't activateDeleted esimUsed QR code in email but it doesn't workCan't login to the app because everclear uses my phone number that is now in...
I manage my mother's account because she doesn't have a computer. We recently had a problem with her debit card which is used for her auto pay on Public Mobile but no longer works so now her phone doesn't work. I need to log into her account to add a...
HELP! I bought the $35 usa canada mexico plan but accidentally selected physical SIM and I dont need physical SIM I need an ESIM because my new iphone 17 doesnt even take a physical SIM. PLEASE HELP. I need my order canceled or swapped to ESIM so I c...
