Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Keeps asking me to insert sim card. Removed card and reinserted and good for a day and then asks again to insert sim card. very annoying.
Hello, everyone, Kindly know that I must choose the last four digits of my phone. Can you send me a link where I can get the preferred last four digits of my phone number. Now, I’m wondering if Public Mobile really completed the payment before I r...
how can i change the voicemail instruction language from french to english on my samsung phone
Hello, I was lasted billed with autopay on Aug 22. Next week I am moving to the US. If I close my account now and turn off autopay, will I get refund for half of my bill (i.e. prorated)? Also is there any way to transfer my points to family members o...
Hi there, I had just signed up for the 4g $30 plan on 28th and I see now you are also giving $5 off for the sim card and 3rd month free, any way we can do a price adjustment since I have not even received my sim card yet.Thx and regards and I'm telli...
Hi,Can anyone answer this question please. The new subscription offer of $30.00 per month with the 3rd month free - does that mean every 3rd month, as long as you have this subscription, is free, or is it just the first 3rd month? Thanks.
I cannot process a payment
Double billed in August, 18 and 20
Hi, I've been trying to send picture messages for the past few months and have been unable to do so. I thought it was an issue with my plan at first, but I recently changed to the $19.00/month plan, and the subscriptions clearing stated that it inclu...
If I change my subscription plan, does it reset my rewards? I.e my existing refer-a-friend rewards?
I signed up for a $34 /month which originally spewed Canada and US talk, text, 50gigs and 5g. This would take care of a trip to the US but now reading the fine print, they have changed the language and US roaming is a separate item. What is the insid...
Why did I get charged twice for my redeem points in the same month
I just pay for the plan, but now I no longer need it and I want to get the refund. I have not activated it.
I need to purchase additional lines for my granny. Can I have multi-line through one email address?
My husband lost his phone in a lake so we had to order another phone and sim I try to get into his account but the darn code goes to a phone he no longer has. And has no email address so what do I do to set up his new sim card to a new phone?
I have not received any message from public mobile about my transferring number after 5 hours since getting activated.
Please do not create new threads asking the same question multiple times. Please continue the discussion in the existing thread.
Can someone point me to these if they exist please? Other carriers have a year for $99 etc, I just need a basic plan for an emergency phone for elderly parents. I feel like this used to exist but the menus are steering me towards $45 a month etc. I ...
duplicate thread: The question was ask before and the answer already provided.
I want to transfer my phone number on esim from one phone to another phone. How do I go about that?
I have no data or talk, the only thing that works is text
can't log on to my account, get a black screen with forbidden a1, also won't log into phone app. help
Why do my invoices fluctuate? Can someone please contact me to sort this out?
Still being billed for an old phone number no longer in use. Now I am being billed for both phone number after number transfer
Has anyone been having issues with their service? Have not done any changes to my account recently, but suddenly my phone shows "Unregistered SIM card" with no network access, and when i try to log in to my account it shows "Unauthorized". No luck r...
I want to change my subscription but when I view the options through my account they are not the same as when I view them on the website. I can’t see the one I want.
Hello ! I'm trying to get a SIM card and ship it to my residence on the campus university I study at. The problem is when I try to enter the address it find the building address but not my "personal" address, so with my room number and the name of th...
I tried to buy phone plan, but face M8702 error for two times. It seems the payment has been processed, but I didn't get the phone plan. It happened two times.
I am having the same issue. I turned on my phone and it’s telling me I need a PUK code? What is that?
It's been 4 bill cycles since I was switched to the new point system. My referral bonus went down, not susprised because half of my friends left PM following this new mandatory change. I want to check who is left under my referral. And to this day PM...
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