Pretty sure SIM has been cloned. What do I do first?

[dglgould]

Eversafe sms 2fa messages early this morning, now not connected. 

I got an alert of suspicious activity from my bank that has SMS 2FA, and I can't even log in now.  

I need to go in person to my bank, but meanwhile I assume the bad guys are going to try to steal everything.

What do I do?

[Dunkman · Accepted solution]

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@dglgould wrote:

Which e-mail?  Uh-oh.

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@dglgould 

Check your private message inbox:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM or CS_Agent should be able to help.  

You likely involved in Sim swap.  Need to be dealt with properly as soon as possible. 

https://www.publicmobile.ca/en/get-help/articles/sim-swap-fraud

[dglgould]

Which e-mail?  Uh-oh.

[hairbag1]

@dglgould 

there should be 24hr telephone number on your payment card that you can call to suspend your payment card.

[CSA_PM]

Hello @dglgould,

Please check your inbox, an agent is waiting for your reply.