Community

Can’t see phone number show up for my PM eSIM card

Hi, I already replied yes to my Virgin Plus message and got the new eSIM card installed from PM. However, my phone number still associated with Virgin plus and there is no Phone number under the PM eSIM card. Could you please help with this issue? th...

Service not activated

Hi, I ported my number to Public. The eSIM is installed but when I try to make a call the error I get is “7B1 service is not activated. Please help. 

Website Suck at Lets Complete Activation

Hi, I've been trying all day to talk to some one on chat and not being able to connect. My website and app when I login goes straight to "Lets Complete Activation Page". I don't want to activate a phone I just want to update my payment info. I've cle...

Rcs

Why can't I text RCS?

Subscription pricing

there is a flash sale listed on the website for $20/month for 60GB, but when you press on the offer it turns into $40/month for 60GB. What is the right price??

fizz to PM problem

porting from fizz to PM and encountered this incorrect account number issue like everyone else. now only outgoing call works. no incoming call no text. submitted a ticket but no response yet. please can anyone pm me the asistance team number? thank y...

incorrect account number to PM

I just transferred from fizz to public mobile, but I received a message saying that the account number is incorrect and someone will contact me, but I still haven’t get the call. So I don’t know if the number transfer successfully or not. Anyone can ...

Question about Flash Sale (Jan 24-26) and shipping time

Hi everyone,I would like to confirm a detail regarding the Flash Sale (Jan 24-26).If I purchase plan today and purchase a physical SIM card online today (Jan 25), I will likely receive it after the sale ends on Jan 26.Will I still be eligible for the...

SMS text not work

Transferred from Fizz to PM. Data and phone calling/answering are all ok. But regular SMS(iMessage works) not working

Stuck at Login Screen on the APP on S 23 samsung phone

Hello all, I'm helping my dad transfer his phone (S 23) over to Public mobile. Created an account, opt with ESim and completed payment details to proceed to the App. I input my dad's login credentials on his phone then there is the 4 dots loading pro...

transfer number unsuccessfully

eSim did not install. Old carrier confirm port out request was successful. please advise 

Can't call out or receive calls

I am in mexico with the canada us mexico subscription and I am unable to call out or receive calls!

Not sure of the number transfer process

tried to transfer pc mobile to public mobile. Done all the data entry but during the sim setup there seems to be error. Not sure if I need to send a Yes text to confirm with PC or install first. I did the esim install first. Got an error message righ...

Still no activation after 7 hours of setting up

Activating issue and sending ticket

Hi Public Mobile Community,I’m having trouble submitting a support ticket through the website. The submit Ticket button is greyed out and unresponsive, even after I’ve filled in all the required fields and described my issue to the SIMon chatbot.Here...

Unable to activate Esim

Bought the 60gb/month half price promo but am unable to activate eSIM.

Thanks

        thank you

Subscription not working

I just subscribed to Public and transferred the service to my phone number but i didn’t on a different device. Now i delete it and can’t to setup on my cellphone 

how do i renew my plan early

i ran out of data early, how do i renew my subscription early, i dont want to change the subscription, currently on 5g 100gb

Double charged/Billing error on the new "50% off Can/US/Mex" promo?

Hi everyone,I just joined Public Mobile today to take advantage of the 50% off Canada/US/Mexico plan for 2 years (the $20/month deal). However, I’m running into a major billing issue and wanted to see if anyone else is facing this.Here is what happen...

No service

I have ported my number from telus 7 hrs ago it shows my account is active but still cannot make or receive calls or texts

Re: FIX YOUR LIVE CHAT APPLICATION

It happened me too, I joined at 3:15 PM with around 36 people in queue. It was finally about to be my turn at 4:55PM with 3 people ahead in queue and then suddenly I am back at 40 people ahead of queue. I am re-thinking if I should join PM or not. 

I activated my account on Jan 25th but didnt get the 50% off???

I activated my account on Jan 25th and didn't get the 50% off for 2 years from the flash sale promo?Why not? Can Public fix this? I am still getting charged 40$/m.