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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1866 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30240 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41985 Views
  • 185 replies
  • 29 Bravos

Re: Customer Service

This isn’t true it is impossible to make a payment via a new card through the phone only if it was registered through my account previously unfortunately buying a voucher card is the only way and it’s overpriced for a 40$ card it’s 52$ 30% tax on it ...

Can't update credit card

When I try to update my credit card, I'm getting, "Sorry, we’re not able to process this request at this time. Please try again later."Any ideas?

CoreyF1 by Good Citizen / Bon Citoyen
  • 622 Views
  • 10 replies
  • 0 Bravos

logging in to get account info

I know both my email and password and have gone through the process to change both.  I then get a codesent to email but still can not log on. 

Tristan389 by Great Neighbour / Super Voisin
  • 269 Views
  • 2 replies
  • 0 Bravos

Data loss

My data is showing half used when I have just installed add on. And I got a text saying my data was used up and my phone was not working so I answered yes4 for 4GB ADD ON. now my phone says I still have almost half my 1GB left. What is going on. Don’...

Superdaddy30 by Great Neighbour / Super Voisin
  • 210 Views
  • 1 replies
  • 0 Bravos

Payment issues

I made a payment, it says on my bank statement the money was taken out but my account is still suspended and is still asking for the full payment. Anyone else have this issue or know how to fix it? 

Jodi12 by Great Neighbour / Super Voisin
  • 336 Views
  • 3 replies
  • 0 Bravos

Services on Hold

Hi, I signed up and paid for subscription on Aug 18 and set up the phone and SIM card today Aug 20.  Now I am being told that my services are on hold.  Can someone help me with this.  Why is my Subscription Cycle Jul 21, 2024 - Aug 20, 2024 when I on...

ANeira by Great Neighbour / Super Voisin
  • 276 Views
  • 3 replies
  • 0 Bravos

Billing

I am currently being charged for three accounts.  I only have two phones. 

MacyFarrell by Great Neighbour / Super Voisin
  • 185 Views
  • 1 replies
  • 0 Bravos

Resolved! Did Public Mobile get rid of their 90 day subscription??

I was told today that public mobile got rid of their 90 day subscription?? Which is very convenient for me to save up to pay it every 3 months. How does this affect people who are currently on it? Will we lose this plan and get switched to something ...

destiel by Good Citizen / Bon Citoyen
  • 440 Views
  • 4 replies
  • 0 Bravos

No account showing

I have an account with public mobile but when I logged in there was no account showing and it is asking me to subscribe. Please assist. 

Lucy828 by Great Neighbour / Super Voisin
  • 186 Views
  • 1 replies
  • 0 Bravos

Port Public Phone Number

Hi,  My online access has been suspended for 1 year - Does that mean I will not be able to port my phone number out? Just looking for help and options to retrieve my account number so i can leave Public Mobile. Please help  

M_rutledge by Great Neighbour / Super Voisin
  • 375 Views
  • 5 replies
  • 0 Bravos

account suspended

why is my account suspended if I have autopayments and a saved credit card on file? 

hong_sy by Great Neighbour / Super Voisin
  • 183 Views
  • 1 replies
  • 0 Bravos

Change to a $19 plan

I am going to work outside of Canada for a year. I just need a basic plan to maintain this number from now on. 

YinWu by Good Citizen / Bon Citoyen
  • 1254 Views
  • 11 replies
  • 3 Bravos

Payment did not happen???

How does this happen?. It's kind of forcing me to change subscription as I have ?? in my shopping basket!!I did not put on hold....and have no idea on how to do either. I did the pay now...and nothing happened. Any advice?Or is this a new (miss)messa...

Screenshot 2024-08-20 at 8.55.56 AM.png Screenshot 2024-08-20 at 8.55.46 AM.png
Grinch by Model Citizen / Citoyen Modèle
  • 437 Views
  • 7 replies
  • 0 Bravos

Subscription plan

Hello. My son subscribed with you last month with the 23$ 6g for Québec. We wanted to test his subscription before changing myself and my wife's phone service over to public mobile. We are very impressed with the service and we're ready to switch ove...

Alexcara by Great Neighbour / Super Voisin
  • 633 Views
  • 8 replies
  • 0 Bravos

One plus and 4G plan

Hi, i am currently looking for a 4G plan when i arrive to Quebec Canada next week.I am bringing my Oneplus Nord N200 5G with me.I have however read thats phones in Canada use Volte and in other companies I have seen so far, when your device isnt in t...

Gonza by Great Neighbour / Super Voisin
  • 404 Views
  • 4 replies
  • 0 Bravos

Friend’s referral code

Hi, almost a new client. On the final activation page where I enter the credit card data it is not accepting my friend’s referral code. I have codes from 2 and it’s saying they’re invalid. Am I entering it in the wrong area.

FrogHop by Great Neighbour / Super Voisin
  • 479 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer number

Hi all I have question that I want transfer my number from Rogers to Public mobile and my number is registered with my brother's in law's account. So how can I process it ?

SUNILKUMAR by Great Neighbour / Super Voisin
  • 389 Views
  • 4 replies
  • 0 Bravos

Issue with porting

Hello,I registered with PM last night, over 24 hours ago, and ported by phone number from my previous provider. I got the text from my previous provider and responded to authorize the port. I have installed the eSIM; both my previous and new PM eSIM ...

QuinnBeaux by Great Neighbour / Super Voisin
  • 519 Views
  • 6 replies
  • 0 Bravos

Payment

I am on auto pay each month you took my payment but didn’t give me service 

fritz1968 by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 0 Bravos

App in maintenance mode

I am trying to pay to resubscribe but the app and the webpage are in maintenance mode. It’s been like this allearly morning and would like to know when this will be fixed. I am in London and checked. There are no outages. I just want to pay and have ...

Kayte84 by Great Neighbour / Super Voisin
  • 379 Views
  • 2 replies
  • 0 Bravos
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