Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can make phone calls but can't receive. The message is "you number is suspended".Any idea how to fix this?
This isn’t true it is impossible to make a payment via a new card through the phone only if it was registered through my account previously unfortunately buying a voucher card is the only way and it’s overpriced for a 40$ card it’s 52$ 30% tax on it ...
When I try to update my credit card, I'm getting, "Sorry, we’re not able to process this request at this time. Please try again later."Any ideas?
I know both my email and password and have gone through the process to change both. I then get a codesent to email but still can not log on.
I would like to talk to someone on a phone
My data is showing half used when I have just installed add on. And I got a text saying my data was used up and my phone was not working so I answered yes4 for 4GB ADD ON. now my phone says I still have almost half my 1GB left. What is going on. Don’...
I made a payment, it says on my bank statement the money was taken out but my account is still suspended and is still asking for the full payment. Anyone else have this issue or know how to fix it?
Hi, I signed up and paid for subscription on Aug 18 and set up the phone and SIM card today Aug 20. Now I am being told that my services are on hold. Can someone help me with this. Why is my Subscription Cycle Jul 21, 2024 - Aug 20, 2024 when I on...
I am currently being charged for three accounts. I only have two phones.
I was told today that public mobile got rid of their 90 day subscription?? Which is very convenient for me to save up to pay it every 3 months. How does this affect people who are currently on it? Will we lose this plan and get switched to something ...
I have an account with public mobile but when I logged in there was no account showing and it is asking me to subscribe. Please assist.
Hi, My online access has been suspended for 1 year - Does that mean I will not be able to port my phone number out? Just looking for help and options to retrieve my account number so i can leave Public Mobile. Please help
why is my account suspended if I have autopayments and a saved credit card on file?
I am going to work outside of Canada for a year. I just need a basic plan to maintain this number from now on.
How does this happen?. It's kind of forcing me to change subscription as I have ?? in my shopping basket!!I did not put on hold....and have no idea on how to do either. I did the pay now...and nothing happened. Any advice?Or is this a new (miss)messa...
My phone has been deleted from my account.
Hello. My son subscribed with you last month with the 23$ 6g for Québec. We wanted to test his subscription before changing myself and my wife's phone service over to public mobile. We are very impressed with the service and we're ready to switch ove...
Hi, i am currently looking for a 4G plan when i arrive to Quebec Canada next week.I am bringing my Oneplus Nord N200 5G with me.I have however read thats phones in Canada use Volte and in other companies I have seen so far, when your device isnt in t...
Hi, almost a new client. On the final activation page where I enter the credit card data it is not accepting my friend’s referral code. I have codes from 2 and it’s saying they’re invalid. Am I entering it in the wrong area.
Hi all I have question that I want transfer my number from Rogers to Public mobile and my number is registered with my brother's in law's account. So how can I process it ?
Hello,I registered with PM last night, over 24 hours ago, and ported by phone number from my previous provider. I got the text from my previous provider and responded to authorize the port. I have installed the eSIM; both my previous and new PM eSIM ...
Hii I was still be charging every month after I canceled service from April /2024
I am on auto pay each month you took my payment but didn’t give me service
I am trying to pay to resubscribe but the app and the webpage are in maintenance mode. It’s been like this allearly morning and would like to know when this will be fixed. I am in London and checked. There are no outages. I just want to pay and have ...
Why can't I sign on my account ? A message says : Forbidden A1.
For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.
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