Community

Refund

I purchased a SIM card from Public Mobile and paid the fee, but it didn't arrive on time. After waiting, I switched to another telecom company. About ten days later, the SIM card finally arrived, but I no longer need it. I want to cancel my account w...

Activation unsuccessful and I can't get my money back. What gives?

I went with Public because it was advertised that I could provision remotely and use an eSIM. My phone supports this, but after multiple attempts the eSIM install fails. Alex in support now tells me I need to go out and buy a physical SIM to make it ...

charged on Sept 6, 2024 but was deactivated

I was charged the regular monthly fee on september 6, 2024 and was deactivated. I paid the amount again just a minute ago online and was told that the subscription was renewed. Will I be double charged on my credit card?

Credit card error

Credit card error keeps saying it's inaccurate but it is

Change password

How do I change my password?

How to remove credit/debit card information?

In the web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information, but apparently not to completely remove. Or am I not seeing this option to remove credit/debit card. I don't want t...

Unlimited International Text

Hi my plan has Unlimited International Text but it shows, under 'Subscription Usage', 6 used and -7 left. What does that mean?

I’ve lost my SIM and cannot confirm full access as I need the OTP to confirm full access

I lost my SIM card in India and do receive a new one I’m unable to log into my account as i can log into the main page using my email but to confirm full access it only will use my phone number. I’m not sure what to do. 

I can't access phone

I'm struggling to get the phone activated it sends codes to number that I can't access and there no one to talk to and now I want to cancel and there no way to cancel here ! I ve phoned the # there seems to be no way to contact anyone ! 

Canada - US Plan

To confirm:Does the Canada -US Plan mean that I can use calling minutes and data when visiting the USA?  As I live near the border and need to travel there frequently, I am hoping this is true.  How can I know for sure?

Plan data not working in USA

Hi Admin,i took the $39 us and Canada free talk,text and 50gb data plan. I am in the USA now and the data is not working for me. I turned on data roaming already and also restarted my phone. Could you please help my data work. thanks

Do you actually have 5G data or is it just LTE 4G?

New sim not supported?

Purchased a physical SIm card from Public mobile. I was going through the activation process in the app, chose a phone number, and then right away it said it was sending a code to the new number. I hadn't even been instructed to put the SIM card in t...

cannot add mailing address to my profile

how is Public mobile going to send me the sim I paid for? they do not have my mailing address and I cannot seem to add the address anywhere on their site. HELP

Monthly charge

Monthly charge should be cad $10 per month. Recently start charging me $15+tax. Please check and reply to my email xxxxxxxxxxxxxxxThanks 

Service not available still

I've talked to Angelo for the past hour,we got the issue sorted he told me,but still NO service what do I have to do please

Activation error

Hello  I recently joined public mobilegot the plan online and asked to ship sim, waited 3 weeks still not receivedwent into the app to activate with eSim but didn’t finish setup, bought a physical sim in store today and tried to complete activation b...

REFUND

I reset my phone and deleted my esim. I was told by PM that they cannot provide me a new esim.I will need to get a physical Sim card.IM DONE WITH PUBLIC MOBILE!TOO MANY HEADACHES AND NOT WORTH THE SERVICE AND MONEY.Can someone please tell me how to p...

Activating eSIM

I juat paid for a new subscription for my brother, bit he's not with me physically. The phone is with him too. Can i download the app on my phone and activate his esim? I will also port his number from freedom

Port out

I am trying to port out but unable to receive the sms and than they told me msg on community but here again i am getting nothing...so plz someone tell me its very important for me to port out thank and plz 

Can't cancel but want to

I would like to cancel the account I got for my daughter. We Don't know where the esim ended up in cyberspace for the ph# PM provided. When I try to log in the 2FA code gets sent to the number lost in cyberspace so cant log in to cancel. My visa keep...

Cancel account

I recd a SIM - I have not activated it as I want to cancel (I was told if I cancel before activation it would refund my charges). Can’t find any way to cancel !!  Please advise!

Esim not installing

I bought an esim plan and when reaching the last step, it wasnt installing and they didnt send me an activation email

RESET PHONE eSIM Deleted

I factory reset my phone. Esim was deleted. I had to create this account just to post this because I cannot login to my real account because it requires 2FA by sms. I have tried the email option but my gmail also requires 2FA by sms. Please help.