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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos


When I got service this time I didn't realize there was a 5G promotion meaning for $65 25 GB plus 25 GB plus taxes and when I signed up I went for the 4G 30 GB for $55 or was a $50 I forget however I want you to get on the 5G promotion of $65 I was a...

Darr84 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Need PUK

We have been with Public Mobile with the same phone for a year. Now this has popped up saying that “SIM CANNOT be accessed. Phone carrier for your PUK code” and we can not use the phone. I’m having troubles submitting a ticket. 

Farmmom3 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Change in rewards

I was getting 4 + 2 points every month prior (new activation Apr 2023) until the most month and wondering why the rewards values are lower now? The original promo included extra rewards for a certain period of time.  

Ldo90 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! double charge on my credit card

I ordered a SIM card online and paid for a phone plan for a young teenager who can not afford to pay by himself and the SIM cost $5.65 but when I received my credit card bill there was another $5.60 charged to my credit card.  The e-bill I received r...

Panda21 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Data being used

For some reason my phone used an extreme amount of data today while I wasn’t even on it with no apps on in the background, it seems I have used over 10gbs of data and I haven’t been using my phone today and I’m unsure if this is a system error, wonde...

annaanm by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

I just got an email about the "new public mobile"

... does this mean all bugs are worked out as far as having to re sign up for your account or whatever was going on last week? I purposely haven't tried logging in to my actual account yet, hoping not to get locked out by bugs ultimatelyIs it fixed? 

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 11 replies
  • 0 Bravos


I portered a number from a different provider yesterday. Went okay with registering the email address and payment for the plan. Tried to check the account and when the email was used to login, there was none.What to do here? Re-register when the numb...

JayCee1 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Subscription Question

Hi all,I have a question about my subscription. I believe it's grandfathered but not sure. Currently I have:$105/90 days1.5GB @ 3G speed/90 daysUnlimited canada-wide talk/textUnlimited international textI was checking plans out of the blue today (whe...

KatieF by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos

Promotion got changed and i am paying high

I am paying $40 dollars for 5 gb plan and thee new promo offers 15 gb for $39 dollars why is wasnt i informed and why am i paying higher? now my accoung is asking me change my subscription effective next cycle. if i change now then i pay twice $40 be...

Ruchita19 by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Refund for plan

Hello, I'm switching to Bell in a couple of days from public mobile, my public bill just came out yesterday, is there a way to be refunded for this months bill, when i switch to bell soon?

chase7881 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Cannot access account

I have two accounts. I lost the phone with the sim card last month. I ordered new Sim card, and already received. I tried to login to the account, but every time asked me the code they sent to the phone number. However, I can't received the code as I...

Kach by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

PUK code

Our iPhone is on SOS mode, we talked to Apple inc it’s not an issue from their end CAN NOT use it because of the PUK code, which can only be provided from the carrier and network provider I have changed the PIN online but the phone is not taking it!S...

Usage history download

Hi,Usage history download is not working as it was before the website upgrade. Before, you would select a date range, apply the filter, and then the download link would download the usage history for the selected date range. Now, the download button ...

hemmjay by Great Neighbour / Super Voisin
  • 5 replies
  • 4 Bravos

Is 15$ plan not available anymore?

I have a couple of family members using the $15 plan and today I wanted to active a new SIM card for the same plan only to discover that they don't offer it anymore.Is this change permanent?

AndreiSt by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Paid the bill but hasn't renewed, its been 24 hours.

I am not receiving any text that people are sending me and none of my text are going through. Calling is also not working - both outgoing calls and people calling me are not going through. 

Ace_575 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Transferring number from Koodo not an option

I'm on step 5 of activation and want to transfer my number from Koodo. Unfortunately, Koodo is not a listed option on the list of old service providers. I am a Koodo monthly customer, not prepaid. Please help!

Jayyy by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Plan renewal

Where do I find what day my plan is due

Pam77 by New in Town / Nouveau en Ville
  • 1 replies
  • 1 Bravos


I set up auto-pay. I don't get $2 off every 30 days. Please review my account.

jietang by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Delivery of cards

11 мая 2023 года я купил несколько карточек для моей семьи, но до сих пор, 1 июня 2023, я их не получил. Что мне нужно сделать?

Dmyto by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Do accounts under suspension qualify for points?

Maybe I should know this — please humour me. I do realize that after 90 days the account would be deactivated /deleted.If an account is just under suspension can it still accumulate reward dollars or points such as refer a friend, loyalty etc.The ans...

BEER by Town Hero / Héro de la Ville
  • 5 replies
  • 1 Bravos

auto pay

I made auto-pay for my account. But, I don't get $2 off every 30 days. Please review my account.

jietang by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! @csagent

There is a 4G plan that says it a "promotion"Does that mean that after a number of months the price for the plan will increase after the "promotion" expires?

Parimo2k by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Charged twice today

Someone please reverse the charge I was charged twice - June 

Mom2023 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


I havent received texts from a friend, who showed me on his phone that they were sent. I receive replies from him, but not new texts. What could be going wrong?

jimkretired by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! Not receiving authentication text codes and messages from some people

Switched a month ago from Rogers, I cannot receive authentication codes to log in to sites (i.e., this site, CRA log in etc), there's some people I cannot send or receive texts with and some people's calls aren't coming through. How do I fix this?? I...

snabess by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Trouble Porting a Number

@CS_AgentThe link to submit a ticket isnt working and the chatbot said to use this method.I want to transfer a number from a VOIP service.Account activation is asking to "Confirm for full access".Thesaasks for a 6 digit code has been sent to the numb...

EricAnnice by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos
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