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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14162 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25283 Views
  • 183 replies
  • 26 Bravos

Switching to a can-us plan and going back to original plan

Hi - I am traveling to the us for a two week period in February. I originally thought to add the roaming add on but would prefer access to 4G data that the Canada/us plan offers  I would switch back to a regular plan upon my return. I have a very nic...

Ohnokiki by Good Citizen / Bon Citoyen
  • 248 Views
  • 4 replies
  • 0 Bravos

No calling or receiving with my Canada US package

I'm in the States and can get internet and texting.cant make or receive calls from US or Canadian numbers.  It acts like its sending but then drops the call. If ppl call me, it goes to VM. Help! 

Donna1154 by Good Citizen / Bon Citoyen
  • 296 Views
  • 8 replies
  • 0 Bravos

Bill amount after resuming service

I went on vacation for a month. My prev billing date was on the 14th (minus $1 refer, 2 autopay and 3 loyal) I came back to Canada and resume my service on 25rd, however i only got minus $1 refer. Is the resumed bill correct? Like loyal and autopay a...

TD555 by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 0 Bravos

How to get a refund

My account auto renewed for 3 months. I thought the renewal was at the end of the month but it was the 29th (today). Can I cancel and get a refund?

Mark1964 by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 0 Bravos

TOTAL SCREW UP WITH LONG STANDING ACCOUNT

Public Mobile clearly the WORST platform for Mobility Service. Somehow the system kept throwing me off and locking me out EVERY time attempt to LOG IN. No way to access account. Now I want to add funds as today is deadline. Somehow I got to Change Pa...

stockticker by Great Neighbour / Super Voisin
  • 290 Views
  • 6 replies
  • 1 Bravos

International travel

Hello, headingto Spain this week and know you don’t do roaming for European travel, so what is the best way to ensure use of my I-phone while there?thank you!

Muriel5 by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 0 Bravos

4G roaming plan not connecting phone calls

We are on holiday in US from Canada. Purchased roaming/data/phone plan. Data &texting work but phone won't connect. I upgraded to 4G to make this work. Help please

Clara5K by Good Citizen / Bon Citoyen
  • 249 Views
  • 4 replies
  • 0 Bravos

Service

Hi. I'm a customer for long time but never get any promotions. I see now promo plan 24$ 4GB but it's only for new customers. Here is no phone line to call customer service.  So,the only way is to change provider?

Vitali1 by Great Neighbour / Super Voisin
  • 310 Views
  • 8 replies
  • 0 Bravos

Resolved! Data not working

I recently upgraded my data plan and I have not been able to use my mobile data since then. I have tried generating a ticket several times to no avail. What's the way forward please? 

Rafkem by Great Neighbour / Super Voisin
  • 322 Views
  • 6 replies
  • 1 Bravos

$25/5GB Plan

Hello. About 3 weeks ago an agent (Angel) offered me a $25/5GB plan that I could subscribe to instead of my current one. If this plan offers 4G, I would be interested in moving to it. Please advise. Thank you.

Flodster by Great Neighbour / Super Voisin
  • 172 Views
  • 3 replies
  • 1 Bravos

Resolved! i think someone is using my cell phone number

i received a return call from someone, however i did not originally call them. could someone be using my cell phone number or sim card? i just saw this happening on the news where hackers steal your cell number/sim card to do banking etc.  i would li...

mpetro1 by Good Citizen / Bon Citoyen
  • 390 Views
  • 8 replies
  • 1 Bravos

Old Pm

How do I reactivate my old PM number? Everyone has me in contacts as this number and i chat text over wifi. But now i want to activate so i can actually make phone calls. My dad is helping me. Thanks.elisa

Elisa_DP by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 1 Bravos

Resolved! Tried to change subscription

Hi, I was trying to change my plan yesterday before the renewal today, but the site was down. This morning the payment for my old plan went through, but I would really like to switch to a new one. Is there any way to do this today?  Is it possible to...

Jellybean23 by Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

canceled but autopay charged me

hey all!i canceled my subscription the same day as my billing cycle but autopay still went through anyway and charged my card.is there any way to get this refunded? i haven't use the service at all.thanks!

derpaderr by Good Citizen / Bon Citoyen
  • 462 Views
  • 12 replies
  • 1 Bravos

Payment method

My cc has been expired and i am trying to add a new one. Just wondering where/how to do it as my profile isnt letting me add a new credit. Card

Kriti01 by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 0 Bravos

Experience with purchasing refurbished phones from Mobile Klinik?

Has anyone here purchased a refurbished phone from Mobile Klinik? Were you happy with your purchase? I am considering making an online purchase of a refurbished iPhone from them. Over the years, I have purchased a couple of refurbished iPhones from O...

colleeno by Model Citizen / Citoyen Modèle
  • 598 Views
  • 7 replies
  • 1 Bravos

My son's phone thinks it is a USA account

I think my son's phone thinks its a US account.  I have tried to join the community on his phone and submit a ticket but I continuously tells me there is an error and literally takes me in circles.  Need help.

Ang4 by Great Neighbour / Super Voisin
  • 213 Views
  • 6 replies
  • 0 Bravos

No network in my area

Why is it when I try to make a call in my area it says no network available cant make or recieve calls can only use text messages an the phone carrier is the only company this does this with I might have to switch carriers 

Dana69 by Great Neighbour / Super Voisin
  • 193 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone and data in Belize

Hi folks. My wife and I are going to Belize soon for a holiday and we just need to confirm how to use phone and data while there. We both have Public Mobile plans - wife on iPhone, I'm on Google Pixel. Our understanding from reading previous posts is...

Victorypoint1 by Great Neighbour / Super Voisin
  • 394 Views
  • 4 replies
  • 1 Bravos

Add-ons

I am trying to make a call to a US number when I live in Canada, I tried to call and it does not go through and I get a voice message saying I have run out of minutes. I went to the public mobile app and purchased a US talk and text add on, but when ...

Raedickey by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

Transfer number

Hi there!I just transferred to Public from Bell last week but my number has not transferred.  I responded YES to Bell's message asking to transfer my number but instead I seem to have a new number.  I have not cancelled Bell yet and won't until my ol...

Kevo88 by Great Neighbour / Super Voisin
  • 306 Views
  • 12 replies
  • 0 Bravos

Cell Phone service, Can't text or phone anyone but my wife's phone ok

Hello I cannot text or phone anyone on my cell phone.  I can use the internet.   My phone has a message Stating "network not available".   It did work for a few and then stopped again.    My wife has Public mobile as well and she can text and phone o...

Sleder by Great Neighbour / Super Voisin
  • 264 Views
  • 6 replies
  • 1 Bravos

10$ deducted from my card

Hi there! I was deducted 10$ today from my card and I do not know for what it was deducted It is mentioned "automatic top up" Which I didn't do. And my package should be 30 $ so I don't know what this 10$ bill is for ?!

Arini by Good Citizen / Bon Citoyen
  • 233 Views
  • 8 replies
  • 0 Bravos

expired credit card - unable to update information

I didn't update my credit card information in time before it expired.Now my services are on hold, but it won't let me update it... it says: "Sorry, we’re not able to process this request at this time. Please try again later." And it's been like that ...

OlivierCh by Great Neighbour / Super Voisin
  • 347 Views
  • 9 replies
  • 0 Bravos

Can not renew an automatic payment

Every I submit the payment renewal request, it shows: sorry, we're not able to process this request at this time, please try again later. But my old card has expired, I have to renew my card for an automatic payment. I already tried many times. Pleas...

Arwen by Great Neighbour / Super Voisin
  • 124 Views
  • 1 replies
  • 0 Bravos
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