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Port list phone number

I need help to port my lost phone  number, l think l can do that by esim, is that correct?

Transferring phone number

How can I transfer my phone number to my new phone? They sent me a confirmation sms message to confirm it on my old phone but the message is failed to send every time. Thanks 

Not Receiving Inbound SMS

Hi,I’m a new Public Mobile subscriber on an eSIM and I’m having a persistent issue with inbound SMS. What works:Calls (inbound + outbound)DataOutbound SMSRCS connects successfullyWhatsApp and other data-based messaging apps What does NOT work:Inbound...

Credit card stolen, want to avoid a problem when my account is due in days, can I pay another

What should I do they said the card will be at the bank in 8 days

Subscription not activated prior to esim installation

Not sure where to go from here. Trying to port in from telus and after putting all my info in that's the error message I receive. Hoping it's something that can be dealt with on their end because I'd hate to miss out on this deal. Open to suggestions...

Unable to activate eSIM, unable to access account

As with a lot of recent posters, I attempted to take advantage of the 50% off promo, but have been unable to access service since signing up on Monday.  I was able to register a number, but failed to activate the eSIM on my device.  After 3 tries it ...

Troubleshooting login

I don't have access to my email, associated with my phone number for my account. And it's nit allowing me to login without verifying with email. Is there a way around this?I'm just trying to pay my phone bill  

Port in issues

I missed the SMS port in conformation message, now I couldn’t access to mu number. I was trying to port in to Public. I there anyone could help me please? It’s very emergency for me. Thanks

Esim issue and no response from agent since Sunday

Hi all, I’ve been trying to reach out to  @CS_Agent  since Sunday about my eSim installation failure. Created couple tickets wrote messages and still haven’t got anything from @CS_Agent. I’m not able to use the phone number that I’ve already paid for...

Port Transfer Issue

My port transfer to Public Mobile was unsuccessful. My data works, but I cannot receive calls from non-Telus numbers and I’m unable to send or receive text messages. Could you please assist me.thanks.

Cannot Complete Phone Number Transfer

I was transferred to Public Mobile from Rogers a couple days ago, but since the porting, my phone cannot receive calls, and send/receive text messages. Please assist.

why can i not make a payment? cant make changes to payment method either nothing responds

Pre-authorized payment credit card was cancelled

Hello, I recently cancelled one of my credit cards without realizing my Public Mobile account was setup for pre-authorized payments from this credit card.  I would like to retain my Public Mobile account but use a different credit card for pre-author...

SIM unreggisterd/unprovisioned

Got similar issues since yesterday, "unregistered SIM", submitted a complaint since last  night, till now no feedback. SO FRUSTRATING, isn't it PM? Com'on !!!!!!!!!!!!!

Issues with sending/receiving text and calls

I am dealing with the following issues:- calls to me go to voice mail, but I don't receive it - can’t receive or send texts Things that work:data and calling 

cant see data information how much used or left

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e sim download

I receive an error message "Can't add eSIM - the code isn't valid its already expired . Contact your service provider.i been with out service since Monday 

Where can I find my account balance? When is my payment due?

Port from Public to Rogers

I am attempting to port this number to Rogers. Rogers informed me that they keep receiving the following message from Rogers’ porting team:“As per the porting center, the number is not eligible due to it being on a non-reseller account.”I need to con...

Accidentally changed plan

I changed plans using the app  not paying attention but realized after i downgraded. Is there any way to change back? 

My experience with Public Mobile

As you all know, Public Mobile has been having issues with porting numbers. I also am in that current situation. My problem started on Sunday at around 10:09AM. Go through the process, receive the text from my Previous Provider (Fido) about a number ...

Service not active! HELP

Hi, my pre-authorized credit card was blocked when I was travelling out of country & hence my monthly payment didn’t go through for which my service is suspended!Now when I am back in Canada & I login to my account the subscription that I had or the ...

Charged twice!

Looks like I got charged twice this month for  my plan. Who do I contact, How do I get my money back? How do I make sure Im not going to be double charged going forward?

New account setup issues, no service since Monday

I signed up for Public Mobile on Monday (flash sale) and tried to port my number from Freedom. I approved the transfer via text message and setup my esim but haven't been able to receive calls or send or receive texts since Monday.I've tried the auto...

Line issues

My line got deactivated, how do I get it activated?

ESIM Activation Failure - No Service Since Monday

Hi, I signed up for the flash offer on Monday and had issues with the porting out and the ESIM failing to install. The number got ported out on Monday after over 12 hours, but the ESIM failed to install so I have been without service for four days no...