2 hours ago
I reset my phone and deleted my esim. I was told by PM that they cannot provide me a new esim.
I will need to get a physical Sim card.
IM DONE WITH PUBLIC MOBILE!
TOO MANY HEADACHES AND NOT WORTH THE SERVICE AND MONEY.
Can someone please tell me how to port my number to another carrier and if I can get a partial refund for the unused portion of my billing cycle.
Thanks
2 hours ago - last edited 2 hours ago
I do. When it hit purchase and install a pop up appears.
"Before you proceed
2 hours ago
@StuGattz When you log in to the app and go to your account, do you not even see "purchase sim card"?
2 hours ago
You would think it would be that easy but it's not. I have searched everywhere in the app and no luck.
It shows there is a Sim card associated with my account.
I can't wait to ditch PM
2 hours ago
hi @StuGattz
you really have to work with support agent then
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 hours ago
It will not allow me to re-download a new esim or even purchase one.
I have contacted support and I'm told that there is no other way than to get a physical Sim card and then contact PM is I still want an esim. I cannot believe that it is this difficult 😞
2 hours ago
hi @StuGattz
replacement eSIM is free. Just download the app , login with 2fa sent to email and get the replacement
2 hours ago
@StuGattz You should be able to re-download the app and repurchase the esim (you should be credited with the $5 since you had one before). Have you tried this and it didn't work?
For porting out, that has to be initiated by your new provider, but you need a functioning PM sim in order to give PM permission to release your number to them. Since PM is prepaid that are normally no refunds.