Activation error

[Wan2024]

Hello 

I recently joined public mobile

got the plan online and asked to ship sim, waited 3 weeks still not received

went into the app to activate with eSim but didn’t finish setup, bought a physical sim in store today and tried to complete activation but it keeps giving error in the app

currently stuck on step 2– error msg 

whenever logging in on the website it asks t resume activation and goes into plan selection but 

[hTideGnow]

hi @Wan2024 

you have PM service? should be just login problem, message support 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Phil_Adelphus]

@Wan2024   Open a ticket with customer service at the chat icon bottom right of this page.  If that doesn't work then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437