09-07-2024 09:08 PM - last edited on 09-08-2024 01:53 AM by computergeek541
I lost my SIM card in India and do receive a new one I’m unable to log into my account as i can log into the main page using my email but to confirm full access it only will use my phone number. I’m not sure what to do.
09-07-2024 09:10 PM - edited 09-07-2024 09:12 PM
HI @ZahidSayyed
yes, if you have not confirmed full access, you won't be able to get the 2fa code via other mean, you won't get the choice to get it via email
But no worries, support agent can help you to update the sim card number for you. Once the new sim is linked, you can then get pass the step about confirm full access and can login My Account
So, message support now using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(and don't even try to use Chatbot to open ticket, you won't be able to as you can't login My Account)
09-07-2024 09:10 PM - edited 09-07-2024 09:11 PM
Hello @ZahidSayyed
There will be an option there that says "Didn't get Code" ... click on that and there should be an option to send to your email. If you're still having issues, you can contact a CS Agent to help.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437