Can't cancel but want to

[Veryfrustrated1]

I would like to cancel the account I got for my daughter. We Don't know where the esim ended up in cyberspace for the ph# PM provided. When I try to log in the 2FA code gets sent to the number lost in cyberspace so cant log in to cancel. My visa keeps getting charged for an esim she doesn't use. I got her another mobile plan so want to cancel PM

[hTideGnow]

hi @Veryfrustrated1 ask support agent to help , they can send the eSIM to you again or arrange refund 

message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @Veryfrustrated1 

Please contact a CS Agent for further help to resolve this.l

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437