09-08-2024 09:50 AM - last edited on 09-08-2024 04:00 PM by computergeek541
I am on a 3 month plan. I am used to paying about $100 every 3 months but this time I was charged $125
why did it increase?
Solved! Go to Solution.
09-08-2024 10:22 AM
Maybe check your self service account. See what other plans are available to you. Some of the newer plans may offer more data or even by cheaper at your price point.
If you do decide to change, make sure to change at next renewal date. (not immediately). Public mobile does not offer refunds or pro-rated plans.
09-08-2024 09:52 AM
ahh, yes I did miss the announcement. Thanks very much for the explanation.
09-08-2024 09:51 AM
if you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!
So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.
And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit
09-08-2024 09:51 AM
you might have missed the announcement back in March about the rewards system change
PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points