[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Referral code after set up
Is there a way to add a referral code to my daughters set up after is has been competed. I forgot to add it when I was setting up her phone
rewards
My bill had gone down to $7 + tax due to rewards but ever since PM changed to points system my bill has gone back to $15 + tax. I want to know why and what happened to all my credits.
Resolved! Failure of Wireless services in Radium Hot Springs & Fairmont Hot Springs
There have been long term power outages in Radium and Fairmont Hot Springs which is affecting the Cellular Network. There is a Fallback coverage on Rogers (You will see EXT as the carrier and LTE / 3G only)
$15 plan (QC) with unlimited Canada-wide minutes and messages changes to 100 minutes
Did anyone else experience this? I subscribed to the plan below and when you go in the app it says I subscribed to a 100-minute plan. Bait and switch?
Number Transfer did not work from Koodo
Nothing is working for me to continue the process. Help please?!The app just stays at step 6 and the chat offers no information.
My US add-on is not working
@my US add-on is not working. I punched the 15 day talk, text & roaming, but it's not allowing me to make or recieve any calls, although I can send & recieve text messages
Data outage Kitchener
I don't have data in Kitchener. Phone calls and SMS work. Anyone else is having the same issue?
Resolved! Mobile Data won't work.
I have a Galaxy A12 and my current plan gives me 2G of monthly mobile data. It allows me to use the data for the first few days of each month before stopping completely. Whenever I try to turn on mobile data, it just gives me a notification saying "S...
transfer e sim
i bought my new phone on vacation where my plan does not cover and my e sim couldn’t transfer. (i had to leave my old phone there and washed the e sim off of it) i am trying to add my current e sim into my iphone but it won’t let me it says i need an...
Resolved! Will I loose my free add ons by switching to different plan?
I’m currently on the (very old) $25 for 1gb, 3G/unlimited talk&text. I have quite a few promos accumulated over the years, like free long distance minutes and free data. I’d like to switch to a different plan (4G) since PM killed the loyalty program ...
Resolved! Subscription question...
"unlimited International text and picture messaging" comes up in this 4G subscription, yet when you advance to the next page, is not stated in the description under selected subscription. Reluctant to change my subscription until I'm sure this is inc...
PM porting support team number
duplicate thread
Resolved! payment issue - phone stopped working
hi I have auto-payment set up for my account but somehow this month's payment didn't go through and my phone service stopped. Can you please look into it? I am unable to log into my account because I can't get the 2 way authentication text message.
sending a code to my Bell landline number ??
They say that they are sending a code to my Bell landline #. This is the number that I want to use on my Public mobile sim. I am not getting anything and therefore the # will NOT be ported, I assume. How do I fix this?
Change order of eSIM, or factory reset without paying for eSIM again?
As the title says, I have two numbers from Public Mobile, I installed my primary eSIM first, and my second primarily work number after. For whatever reason it looks like after I installed my work number it pushed my primary number into "Slot 2" not G...
Porting out from PM
Tring to port from PM to fizz. When I click transfer number account, it shows an error 'Phone number not eligible to port'. Can someone share the contact number of the porting team so that I can get this fixed from them.Thanks in advance.
Not receiving the promotion I signed up for
I recently switched to Public Mobile after being with Fido for 10+ years. The promotional plan that sold me on switching was 50GB data in both the US and Canada, at 5G (which my new phone supported) for $36 per month. Overall the experience has been...
l can't pay
ödeyemem
Resolved! LD Minutes
I have a plan which includes LD minutes. I’ve read the list of countries included in the list, however just curious if the countries which have their own plans (UK, India, Pakistan, China, Taiwan, Philippines) are included in that. Are these 6 locati...
Problem processing payment
When I go to buy data to top of my account for the month I get this error: Sorry, we're not able to process your payment at this time. Please try again later. the same card worked a week ago
International calling - Curacao
Does anyone know if PM has a package or add-on that would allow calling to Curacao? Thanks.
My Account page is gone?!
Hi I click on my account page and it isn't there only shows advertisements. What is wrong with it?????? Why can't I see my plan or data usage or anything? Is anyone out there???? ps The following labels are not available here: error What !#@$##$...
Account number
Hi support team! I don't have access to my account.Could you please help me find my full account number?*******2622
Payment
Why can’t I update my credit card in system
"We're not able to process this request at this time" but it's been days
How do I fix this?I'm trying to change my subscription, it doesn't seem to be an issue with payment (I've tried using different cards)
Resubscribe to text notifications of offers
I accidentally unsubscribed from the text message notifications of offers and plan deals, etc. How do I resubscribe?
Calling
My don’t I get wifi calling from public mobile? Lots off place I go got wifi and no cell service. If I had wifi calling it would be great.
"Service Plan Not Available" - Postal Code does not match....???
I started back in June with the $34/mo 50GB 5G - Unlimited talk/text USA and Canada and decided to wait before inviting another individual over to Public. I read earlier that the price for that plan had gone up to $39/mo (though I have not seen any c...
23$ plan
Is the 23$ plan only for people in Quebec or even if I am in Ontario I can still activate the plan?
