Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am at $3 and $2 now. Will it go to 4 and 2 next year, then 5 and 2? If I upgrade then later downgrade to a plan can I keep the old rewards for both?
Unable to login because of forgot my login email, how can i retrieve my login email and of courses I should be able to re-set the password to login.would the credit card info which pays the account and the phone number enough to unlock this
My wife is currently on an older plan that's $25 for 250Mb. I realize the current cost for that plan is $15, but she gets a bonus so she actually has 1Gb and she only pays $18.We're going to the USA for 2 weeks, and she has the option of paying $30 ...
I registered new account with friend referral. Completed payment and got this error. How can I complete my registration?
Will I keep my $5 loyalty, $1 refer a friend, and $2 auto pay rewards if I switch to the new $34 Canada US plan?
Today my friend filled in my referral number but missed clicking the button to the right of it. Is it possible for someone to activate it now?
Hi, Im going to travel for almost 2 months outside Canada, is there any way that I can reduce monthly fee for a month but still keep the phone number?
hello!do you know if changing the plan will also change the rewards type? With the current plan I'm accumulating dollars for autopay, referrals, loyalty and now i want to change to this:any thoughts? thanks
I just switched to Public Mobile from Rogers because of the $40/month Canada-US plan. The plan is supposed to include "75 GB within Canada and the US Data at 5G Speed" and "Unlimited Canada-US wide minutes and messaging plus unlimited international ...
calling works but dadta isnt
Hello,I got this text… Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number...
Hi everyone, I recently change to Public Mobile from another provider. The service was ok, calling, texting are fine. But my subscription is 5G not working, it showed only LTE. My subscription should come with 50GB 5G. Any solutions to fix this?
Hi - just switched from Koodo to PM today. I have an iPhone 13 with a physical SIM from Koodo. I subscribed to PM with an eSIM. Setup seemed to go well, eSIM appears activated on my phone. I initiated the phone number transfer, got the text from Kood...
I’m a new customer and I ported my number from lucky mobile over to public mobile. I received my SIM card today (March 1, 2024) and I paid for everything (phone plan and SIM card). I couldn’t receive or send calls or text messages and the automated s...
I downloaded the app and started the process of activating my esim but received an error "SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a customer support agent." I am unable to get th...
Hi, I’m a new customer and I ported my old number from Fido at about 330pm pst today. I got an email saying the payment of my subscription was successful, then I randomly got a text message saying my pin number has been activated with Public Mobile w...
I signed up a couple of days ago and my SIM card has already arrived!My daughter signed up yesterday so she hadn't received her SIM card yet.Can she use "my" sim card to activate her account or is it connected to my account? Her existing mobile accou...
Has anyone had the same issue and got it resolved, or does anyone have any advice they could kindly share? I'm trying to update my payment information for auto-pay as my credit card expired. Everytime I go to enter the new credit card info (and I dou...
How best to handle?
Hello. I have the new Canada, USA plan. I live on Vancouver Island and I'm still roaming to USA on regular public mobile network. I turned roaming on and have 180mb data so super fast but just went through 1.5 Gb in 3 mins. I didn't think that would ...
i just switched to the PM esim plan from bell this afternoon. i somehow lost my number and it is deactivated. and now all streams of communication (text, call, facetime) are through my email. and with my email i cannot call anyone. my number disappe...
What are the steps to follow to join the community and get discounts on my bill.Regards
I'm just starting a subscription and a payment came out of my account but my account hasn't been activated how can this be resolved?? I can't afford to lose 38.00$
Can’t seem to make the ESIM card work for my new subscription. I would appreciate receiving help to resolve this matter. Thank You
I have public sim card and X company sim card. After I transfer my Public number to X company what happen to my public sim card? will it automatically got a new number so i can use it still? if not how can i make it work? because I would like to kee...
I checked ApnI checked mobile updateData is on and enough dataI can send photo,but to receive is always downloading.sms is working.Any help pls
I have posted a ticket 3 hours ago to do a manual number transfer (ticket 387042-868) but got no response whatsoever. How long does it typically take to do this? Is there anything else I should do?
Which Oneplus phones support Volte on the Public Mobile network? I have a Oneplus 10T which supports Volte but does not seem to be supported on Public Mobile (IMS registration state : not registered)
Can't seem to get the porting activation to go through from Bell - any advice?
