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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 28833 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40672 Views
  • 185 replies
  • 29 Bravos

Lots of Forbidden A1 most nights

Hi,Night Eastern Timezone after 12 am get lots ofForbidden A1Is it just my account or it means the site is under maintenance. I just wanted to check how much data i have left for the month and couldnt. Is there another way to check the data left for ...

MrPK by • Good Citizen / Bon Citoyen
  • 922 Views
  • 9 replies
  • 2 Bravos

Call control?

I didn’t even think to ask before switching, does PM offer call control?

timtam013 by • Good Citizen / Bon Citoyen
  • 547 Views
  • 2 replies
  • 2 Bravos

Data

Why is my data cut off at 9.36gigs when I should have 20?

Jujubeans by • Great Neighbour / Super Voisin
  • 251 Views
  • 1 replies
  • 1 Bravos

Troubles with subscription and my account

Hi, I have an issue to log in to my account. When I logged in, it shows "Resume the activation" or "Go to login page" and if I click any of these buttons, it shows a login page again and then if I insert my credentials, it says that they are not matc...

Valeriia10 by • Great Neighbour / Super Voisin
  • 488 Views
  • 4 replies
  • 1 Bravos

Payment history after porting out

I have just ported my number to another provider, which it appears automatically cancels my account and login details. Can anybody confirm this is the case? I want to be sure that I wont be charged by PM in the future. And then more importantly, how ...

Georgie4 by • Great Neighbour / Super Voisin
  • 268 Views
  • 1 replies
  • 1 Bravos

Can't log into account to change credit card info

Hi all,I'm trying to help my Mom update her credit card info with Public Mobile. We thought she had a Self Serve/EverSafe account registered with her email, but logging into Self Serve with her email & password brings us to a page without any subscri...

Lorraine7 by • Great Neighbour / Super Voisin
  • 392 Views
  • 2 replies
  • 2 Bravos

Travel

Hi, I'd like to know if I can use my public mobile to call from US to Canada after I buy a Add-Ons.I live in Canada and I will need to call to Canada when I'm in US. Thanks.

antoniosales by • Great Neighbour / Super Voisin
  • 587 Views
  • 4 replies
  • 1 Bravos

Resolved! Even worse

I just checked my rewards, things getting worse: redeem 1G data needs 15points ( before needs 10 points ) and only good for 15 days. ：（（（

Lhaha by • Great Citizen / Super Citoyen
  • 703 Views
  • 7 replies
  • 1 Bravos

Resolved! log in

HelloI have an issue once I try to log in , it does not provide any access to my information.keeps me out of any of my information - I provide my correct password and get a text for code and it does not work?? thank you 

Hockeymom23 by • Great Neighbour / Super Voisin
  • 825 Views
  • 8 replies
  • 4 Bravos

No SMS sent or received

Hello there! Looking for some help: My husband cannot send or receive SMS messages if he does not have Internet connection (data or wifi). From what I understand, SMS messages are not reliant on Internet, so what could be wrong? Thank you in advance!

Vira543 by • Great Neighbour / Super Voisin
  • 284 Views
  • 2 replies
  • 1 Bravos

SERVICE

I LIVE IN NOVA SCOTIA AND JUST CAME BACK FROM NEW BRUNSWICK . MY PHONE DIDNT WORK THE WHOLE TIME I WAS THERE...I COULDNT TEXT , CALL, OR USE MY DATA . I WAS IN SAINT JOHN .WHY DIDNT MY PHONE WORK. IT DIDNT COME BACK UNTIL I GOT TO OXFORD NOVA SCOTIA ...

MAANJOTY by • Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 1 Bravos

no data plan paid for over 21 days

Cannot connect to my Public mobile data plan. I get this message:"Public Mobile has no known provisioning website"August 20, 2023  19:52h

sadnorm by • Great Neighbour / Super Voisin
  • 686 Views
  • 6 replies
  • 1 Bravos

Issue: Your services are on hold

My services have been suspended, I'm not able to make calls or texts. Cellular service is completely dead. When I log into my account it says:"Your services are on hold due to the expiration of your subscription. If your services are on hold for more...

FlimFlam134 by • Good Citizen / Bon Citoyen
  • 909 Views
  • 6 replies
  • 3 Bravos

Locked out of account/SIM card not working

My SIM card is not working, but my account requires a two step verification system that is connected to my old number. I cannot log in to my account, and I don't know how to make the SIM card work again. My SIM card started not registering on and off...

Fox2 by • Great Neighbour / Super Voisin
  • 280 Views
  • 2 replies
  • 2 Bravos

Can't Login

After logging in I am asked to continue my registration, I click continue and it just goes back to the login page. Is there a way to reset my account so I can login?

Erin6 by • Great Neighbour / Super Voisin
  • 333 Views
  • 3 replies
  • 2 Bravos

finishing activation without the app

Geezz if i new i wouldnt sign u with these ppl seriously. I CANT WONT and DONT want to download any app rite now. It is asking me to download the **bleep** app. what can i do?? im so pissed i paid my plan already.and why do i have to do this.. its di...

tom25 by • New Neighbour / Nouveau Voisin
  • 976 Views
  • 10 replies
  • 1 Bravos

Trouble transferring number

Transferred number from Rogers a month ago and all of a sudden get message saying number couldn’t be transferred. 

Bob25 by • Good Citizen / Bon Citoyen
  • 1848 Views
  • 25 replies
  • 1 Bravos

"please note your subscription has been placed on hold"

got a text message saying my subscription was on hold due to an unresolved issue with your payment.  I've looked in the app and the web but everything looks ok.  calling *611 just gets the automation.  what do i do?

bill2009 by • Good Citizen / Bon Citoyen
  • 649 Views
  • 6 replies
  • 3 Bravos

Resolved! Lost phone, no EverSafe registry - how to access account?

Hi all,I helped register an account prior to the implementation of EverSafe. The phone had been lost some time after that. There is seemingly no way to access the account in order to switch the number to a different SIM card. I have my number set up ...

S132 by • Good Citizen / Bon Citoyen
  • 841 Views
  • 7 replies
  • 2 Bravos

Trouble transferring number

It's been five days and I can't seem to complete my phone number transfer. Can someone please help me with this.

chemicalidol by • Great Neighbour / Super Voisin
  • 593 Views
  • 6 replies
  • 1 Bravos

Resolved! Frequent dropped calls

I live in Nanaimo, BC and have ongoing problems with calls dropping unexpectedly. This morning, I had a call to a number in Ontario drop four times. Each party was stationary, so the signal wasn’t inconsistent. I have noticed that depending on where ...

Crockett1 by • Good Citizen / Bon Citoyen
  • 1854 Views
  • 13 replies
  • 1 Bravos

Unable to resume activation

Hello,I've changed my password, and when I log in, it asks me to "Resume Activation" which then prompts me to enter my email and password. After entering in my credentials, it says my email and password does not match. Not sure what is going on.Regar...

mrsblunt by • Good Citizen / Bon Citoyen
  • 1475 Views
  • 14 replies
  • 1 Bravos

Transfer esim

How to transfer esim from one device to another device 

Khinda by • Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 1 Bravos

Joining public

Hi everyone, my friend who is joining public is not receiving there final text to confirm there identity and complete the process 

Brushett by • Good Citizen / Bon Citoyen
  • 602 Views
  • 6 replies
  • 1 Bravos

Resolved! trying to complete activation and stuck in a doom loop

i'm trying to complete my new account activation and after I log in it asks me to "complete activation" at which time it takes me to a new login window where my login/password don't work.  There is no way out.  You guys suck.  What should i do.  

Fuming by • Good Citizen / Bon Citoyen
  • 640 Views
  • 3 replies
  • 2 Bravos

Can’t receive calls and messages from certain people

I just changed providers . I went from Rogers to Public mobile. I transferred my number. It’s been a few days . I can contact most people. There’s a few of my contacts that call me and just get a busy signal . I can not receive text messages from cer...

Meghan2 by • Great Neighbour / Super Voisin
  • 640 Views
  • 4 replies
  • 1 Bravos
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