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eSim - Sim issues

Karin2511
Good Neighbour / Bon Voisin

When I registered in the PM APP, I followed the steps to see if my Phone was esim compatible, I got the message that it was so I proceeded by choosing a plan with esim as the option. Unfortunately after choosing the plan and getting to the activation page, I got a message saying that the phone was actually NOT esim compatible and to contact support. I have contacted support who said to go buy a PM SIM card at the Telus store, which I did and have installed. What is the next step ?

2 REPLIES 2

@Karin2511 

You will need to contact customer service agent to finish off activation.  CSA will likely ask for the PM SIM card number and finish off activation. 

BKNS27
Mayor / Maire

@Karin2511 

Since the activation of an eSIM wasn’t completed to step 6. You can start from the beginning with the SIM.

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