09-12-2024 07:20 PM - last edited on 09-13-2024 07:39 PM by Dunkman
When I registered in the PM APP, I followed the steps to see if my Phone was esim compatible, I got the message that it was so I proceeded by choosing a plan with esim as the option. Unfortunately after choosing the plan and getting to the activation page, I got a message saying that the phone was actually NOT esim compatible and to contact support. I have contacted support who said to go buy a PM SIM card at the Telus store, which I did and have installed. What is the next step ?
09-13-2024 07:44 PM
You will need to contact customer service agent to finish off activation. CSA will likely ask for the PM SIM card number and finish off activation.
09-13-2024 04:08 AM - edited 09-13-2024 04:09 AM
Since the activation of an eSIM wasn’t completed to step 6. You can start from the beginning with the SIM.