Refund my sim card price and don’t ship it

[Ashkanksh]

T

[Chalupa_Batman]

If it's activated, then you should have service. One thing you can try is rebooting the phone. Also, sometimes SIM cards need to be reprovisioned. That basically means, turn off your phone, remove the SIM card, place it another turned off cell phone and reboot. That somewhat wakes it up. If that doesn't work, create another ticket.

[Muhyedin]

I paid. I activate the service and nothing is working.

[Muhyedin]

This is very bad service

[Chalupa_Batman]

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@Ashkanksh wrote:

Oh. I thought this is support. How can I remove this post!?

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Click on the arrow in the box and click edit and the click on picture to delete

This is your mailbox, they will reply here once you create a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Ashkanksh]

Oh. I thought this is support. How can I remove this post!?

[Chalupa_Batman · Accepted solution]

Hello @Ashkanksh 

You need to create a ticket to get a credit for that. Here's how. Also, please remove the receipt from these forums. These are public forums, not private.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437