Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends? @CS_Age...
I've been saving between $5 and $6 now ($3 for loyalty, $1 for referrals, $2 for auto-payments). However since PM switched me automatically to points I'm only seeing the 5 introductory points plus my referral and the % of points for my payment. Where...
I reached out to @CS_Agent today about the $6 legacy Auto Pay reward, which is supposed to be issued at the end of the 90 day term. 30 day plans were always granted the $2 at renewal. I subscribed in to the plan mid-February, a few weeks before the p...
Hi. Three lines will be travelling to the US. Lines #1 and #2 are Canada only. Line #3 has Canada-US.a) Is it possible to have the calls from Lines #1 and #2 forwarded to Line #3? Would Line #3 receive those while in the US without issue? b) Also,...
I need to get in touch with service agent. Would someone send me a link
Two payments of 16.95 each were charged to my account on May 9. Please review and advise
My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...
Hello, I'm unable to get an incoming phone call from a Telus customer who has a landline. When they call it does not register on my phone and after 6 rings they are sent to my voice mail where they are able to leave a message. Last week I was able t...
I just subscribe to public mobile, I installed esim on my old phone, I thought I could transfer esim to my new phoneNow I removed the esim from my old phone thinking I could ee-scan the QR code on my new phone Now I'm completely locked out, can't get...
Hi,I forgot my cell phone pin so I cannot use it. Are there any ways to unlock it? @ lily 6012
how to pay my bills
It seems that my (and my wife's) plan has somehow changed. We were paying $19 + tax each per month for the past year. This last payment came off at $25 + tax each. We did not change our plan, nor were we contacted or advised in any way that there was...
subscription not activated, i am stuckit is saying something didn't go right while activating your subscription. Click below to contact a customer support agent. (payment is already paid for a new account)
Hi everyone!I've changed my subscription way before the due date ,and now I don't know if I can go back to the old one with out paying and many,and if they will refund my money for the new subscription.My subscription was due date on May 28 and I hav...
So... My parents both have a cell with PM, separate accounts. My father lives in a senior home and scarcely uses his. We noticied recently that whenever we try to call his cell number, it's my mother's cell that is ringing. If we use my mother's cell...
Hi my number is xxxxxxxxxxxxxxxxxxxxxx I just ported into public mobile and sms is not working. I massages work
I have 2 phone. Myself and my wife. both are under my login name but there is no option given to change the subscription plan for my wife numberi was able to change my subcription to the current new promo of $34 but it wont let me change for my wife...
How can i delete credit card info?
I am going to the United States at the end of May and I have some international minutes? Can these be used from US to Canada? Or US to Us
Hi there,I'm trying to port out my phone to freedom mobile since yesterday. Freedom inform me there is an error from Public Mobile and need me to contact you for the current status.
Hello, I’m having troubling transferring my US number through the app.
Before the switchover to the new Points system, it was stated that people who had been with Public before Jan 2024 would automatically get a point per month since they had signed up with Public. I have not received these yet. Sign up date (Nov 2019) ...
Hi , I paid 40$ to buy a sim card and the first month fee on Feb 24! I haven’t received it yet, I asked twice from you guys regarding this issue, and nothing happened yet, I want refund please, I don’t want to wait more than this.
So frustrated... Ported 3 lines and none of the 3 are working. No texts - no standard SMS or iMessage is working. Can't do 2FA OTP for work and so frustrated.Multiple messages over the past 2 days to support - nothing, zilch, nada. Can't even por...
I currently have this:250 MB Data30-day plan100 Minutes Canada-Wide TalkUnlimited International TextThe new $ 15 plan is this:Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging.0 MB data200 MB of add o...
I was on the older system of credits, don't use much so I had the $15/ month plan. My monthly rate because I have been a member for years last month was about $9 per month It just went to $16.95 with tax. Why did I lose my annual credits even though...
Your services are on hold due to the expiration of your subscription. I had a Canada/US account subscription are they not honoring those anymore? Thank
Hi there,For the second time in the last 8 months my phone number was assigned to a new customer. I am current with my plan payments (always made on time) so there is no reason for my phone number to be given out to someone else. I find this bloody f...
I joined Public Mobile in March and applied a referral code but my friend didn’t receive the reward. I might have input the code incorrectly. What should I do? Thanks
My husband sent me a referral code to sign up but when I registered, something went wrong with the browser and the code wasn't used. Now I'm signed up OK but cant enter the referral code at this time by using the buttons on "my account" -- it shows...
