A month or 2 ago I logged into my account and saw that the 2 sets of 500 international minutes and bonus 2GB data were still loaded in my account unused. These 2 sets were holiday gifts from PM themselves in 2021 and 2022. They sent us texts saying that they are gifting us a one time use of 500 international minutes and 2 GB of data and that they will remain in our accounts until it is used up (meaning no expiration date). All we had to do was reply back and it will be loaded. The reason why I logged in more recently was because since PM changed their rewards program, I’ve been trying to shop around and I wanted to know when my billing cycle ended. Recently I’ve been moving and we took a while to set up wifi so my data was used up more quickly. I was excited to finally start using my bonus data which I could never get to because they’re only used after the data in my regular plan has been used up and I have NEVER used up data in my plan because it is a 3 months prepaid plan and any unused data just gets carried over to the next month in a span of every 3 months. When PM sent me a text 2 days ago, saying I have used up 100% of my data in my plan, I noticed that my data has significantly slowed down so I logged on my account almost immediately to see why the bonus data hasn’t kicked in yet. Low and behold— both of the 2GB data bars disappeared and cannot find it in add on menu either. I started to reach out to PM customer service and the first agent’s first question after all the verification questions, to me was: “Did you change your plan?” I said no, I’ve had the same plan since around 10 years ago since I became a PM customer. It almost sounds like they were trying to brush me off by trying to use the excuse that they’ve been giving other PM fellow customers who have lost their bonus data due to changing their plan to a lower priced plan since the rewards program changed. Then I had to deal with 3 or 4 different agents (while explaining the situation all over again) who insists that I had used up all of my bonus data. I know for a fact that I DID NOT use up my bonus data. I even saw them just a month or 2 ago! I told them to tell me which dates I used up those 2 sets of 2GB data because I wanted to look back at my message history from PM because I would probably get a text from them like I did 2 days ago if I’ve ever used up 100% of the data in the past, it also gives a 75% used up data notification prior to that. They just quickly told me that because the bonus data is used up, they have no way of finding out that information. Public mobile not only is taking away our long time rewards and discounts, they’re also robbing us of the Xmas gifts that they personally gifted us in previous holidays??
I don’t know what happened to Public Mobile but I used to LOVE them and spoke highly of them! Even referred many people to them! Now to have them treat a loyal customer like this is a slap in the face. They have left me with no choice but to leave them. Sorry for the lengthy post! This is my first and last post. Good luck to everyone who remains with Public Mobile! I hope me leaving this post will improve perks and services for you guys.
