Porting / transferring phone number

[Christian1234]

I ported over my previous number from Telus. In my public mobile app it shows me my previous, Telus phone number (success) but when I send text messages, it’s still from the newly generated public mobile phone number, not my Telus number which I want transferred over. I replied yes to the Telus message to approve the transfer request. Telus also removed my line from my previous business plan (success) Is there anything else I have to do? Like change a setting in my messages app?

[Phil_Adelphus]

@Christian1234   Are you able to receive phone calls?  What phone do you have, iPhone or Android?

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Christian1234 

shouldn't need to change any settings...try rebooting your cell to see if that helps. Worst case you can call the number sent to the little envelop icon on top right side of page to request port assistance.