Extra charge upon porting number to Rogers

[esimeissue]

Extra charge upon porting number to Rogers
$40.68 on Nov 28, 2024

[DennyCrane]

Never any extra charges here. If you didn't complete the port before the subscription renewed, you're out that money unfortunately. I would always advise initiating the port a couple days before the subscription renewal to avoid this situation. 

[kb_mv]

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@esimeissue wrote:

Extra charge upon porting number to Rogers
$40.68 on Nov 28, 2024

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@esimeissue No such thing as extra charges at PM. I suspect what happened is your plan renewed before you ported out. If you believe it was an error on PM's part contact them at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@esimeissue porting to Rogers should have automatically closed off your Public Mobile account. Contact support agent and ask them to look into it. 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)