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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Stll Waiting For Old Phone Number To Be Ported.

I subscribed to Public Mobile five days ago. I was told that I need to purchase a sim card so I did that at our local Telus Store. I specifically asked for my number to be ported as I have had it for many years. This morning my phone got connected...

Can't login to find account number

I've gone through endless cycles trying to log into my account (in order find my account number and have the phone number ported) but the closest I have come was to a My Account / Profile page that just said "internal server error" instead of showing...

Phone number

I have put in my sim card, it is sending me a code to the phone number but I can't receive it as my number is not set up.

Overcharged

Can someone contact me to discuss overcharged on my account please?

Resolved! Transfer Phone Number

Hi, I am in the process of switching my service provider from Bell to Public Mobile. I wish to keep my current phone number. I was asked to enter my IMEI #, I accidentally entered it incorrectly or I had left out one number. I am hoping you can help ...

Resolved! SIM card Delivery issues

Place an order yesterday for 40 GB phone plan and SIM card, showing me shipping in 2 day but now showing expect delivery on Oct 31?? I cannot wait until Oct 31, I have no internet to use at all!!! Is there any faster way to get my SIM card? How about...

Resolved! Getting error "6UM1 - The number you have dialled is not in service"

I've been getting the following error message when trying some outgoing numbers: "6UM1 - The number you have dialled is not in service". I've restarted my phone and reset network settings, etc. but it's still happening.

Can’t get on network

Hi all! I switched from Bell yesterday and still haven’t been able to connect to the network. I transferred my phone number which I can’t see worked on the Bell side of things. I have an iPhone 14 Pro running ios 16.6.1. Please let me know if I need ...

My phone was all the sudden blacklisted

I just paid my bill I bought my cell off Kijiji second hand I signed up for public mobile and it worked great till this month I woke up and my phone was blacklisted need to know why it wasn't reported lost or stolen

5g plans

can i still sighn up for 5g plans if my phone is only 4g? i dont expect to get 5g speeds of course.

Activation for my account

I have tried to activate my account, you have charged my Visa twice for $56 and $45 please help

Resolved! Old public mobile rewards system

So my friend is on the old public rewards system and they'd like to join the community but they don't want to switch to the new rewards. If they sign up for the community will they automatically be switched to the new rewards system?

Updating expired credit card info

I’m trying to update credit info on husbands phone as he used a different card number than mine. Can’t seem to find his account connected to mine. Now his service is suspended. How to get to his account and update?

Trying to setup my uncles phone but your auto setup failed and you ai is broken.

First i want to say i HATE this new ever security. its crap. i was happy with no security.But for what i need fixed is for my uncles account. basically i am in an endless loop of frozen screens loading your final activation to please contact us bu...

new subscriber problem

I am a new subscriber who is interested in the 90-day payment to lower my potential monthly payment, but for some reason when I pick my plan, I only see the full monthly price with no option to pick the 90-day payment @CS_Agent

Unable to login to update payment method

Login on desktop, laptop and mobile app are all failing, just brings me back to the login page. I need to update my payment method, please assist.

Resolved! 500 bonus "Int'l long distance" minutes will be used for "Canada Wide" minutes?

Hi, Do "int'l long distance calling minutes" get used for "Canada Wide" calling minutes if you have no more minutes left?I'm on the 15$- 100 minute plan. On occasion I've run out of minutes and bought the 5$ 500 minute "Canada Wide" top up package...

Resolved! Rewards not applied correctly

Hi there,I recently signed up for the 102$/ 90 day plan. With my monthly rewards deducted the app estimated I should be charged 78$ before taxes. However I was charged 105.28$ after taxes on my credit card. Could someone help? Seems like my rewards w...

Resolved! I CAN'T LOGIN

@CS_AgentI am literally unable to login to my account to cancel my subscription. I have a new plan with a different provider and I need to cancel with Public Mobile. I can't login as I am just constantly sent in a loop and redirected back to the home...

Resolved! I need to initiate a request to change my number to the old one

I am trying to connect my old fido line with my public mobile line. The number is already showing on my public mobile account but fido is claiming that they sent in a request to authenticate which I did not get. I need another request for the line tr...

Blacklisted IMEI

Resolved! Reusing physical SIM that was used before

I had to purchase a SIM to have a temporary number assigned to it while signing up for a PM plan.now that I am done signing up, and using an eSIM (which is what my original intent was) could I re-use the physical SIM i had to buy ? I would like to re...

I have an iphone but it won't send messages to an android....WHY?????

I just switched to public mobile, but now my phone won't send texts to an android....how do I fix this?

Resolved! Incoming calls

Just paid for my plan and my incoming calls aren’t working

Can't access voicemail messages

Hi there - I have notifications that I have voicemail messages (and have left myself one as a test) but my voicemail continues to say that I have no messages. Thanks for any help : )

Account #

Where do I find my account #

Activation voucher?

I’m trying to activate my account but it only asks for my credit card and no option for adding a voucher? How do I activate a eSIM with a voucher?

Resolved! Subscription

I have 90 days subscription now $34.00 per month.If I don't change anything it will renew same plan automatically 90 days subscription 34.00 per month?

Resolved! Rewards

I’m thinking of changing my subscription plan. I currently have the $25 per month plan, and I have $10 in rewards savings per month. (Pre-Authorized Payments, Loyalty, and Refer-a-Friend) My question is, if I decide to switch from the $25 per month ...

Resolved! Old Sim cards still supported

I have a few very old, but new simcards(never used). They are not even triple size. I womder if they are still good and support 5G, VoLTE. Thanks

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