Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi community,I am on the $15 plan that used to be $10 under the old and awesome rewards plan. With the new terrible rewards system, my monthly fee went up to $15 again. There is a new subscription available for the same price but with unlimited Canad...
Is there a way to buy a Sim card on a pc ? To change my old one
This is more of an observation.We live in a weak signal area to begin with. Three of us have various PM plans, including both 4G and 5G plans. Normally, we get a speed test of about 3.0 - 8.0 mpbs on PM mobile data, slow but still usable. Normally, w...
When my wife calls we can't hear each other. cracking electronic sounds. Happening to often. Please fix. User names xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx and xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. both 5g 50g plans. In service area.. thx
Hello, during my visit to the USA in May, I use both roaming to make phone calls and use the Internet. Unfortunately, the romping was completely unusable and I have no idea why. Even my 200 min US minutes did not work. I tried reconnecting to other s...
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Hi,Can anyone from Public Mobile please help me with a payment related issue? I can't submit a ticket (kept getting an error message) and the online chat is going NOWHERE. I have autopay and the payment went through this morning at 2am (got a notific...
Hi how can I get my SIM card? I sent pass code recover, but I didn't get the email link of re-set passcode.thx
Hi, I am trying to start a new account and selected my package that I wanted, and got the SIM card shipped to me. Some how I misses setting up the phone number, as this is a new phone that didn't have a number previously. Now I am stuck in the activa...
Hi all, I've upgraded to Samsung S21 FE on 5G plan but still getting 3G speed. My area supports 5G. Good signal. What am I missing here?
How can i use my 300 international long distance add on to call the bahamas?
My $3Loyalty and $2AutoPay rewards were not applied to my May bill.
I just signed up for $34 50Gig USA-Can plan but was looking to subscribe for 90-days but did not see the option. Does anyone know how to subscribe for 90 days vs default 30 days? When switching to this plan I was never presented with a 90-day optio...
How do I activate my account? It won’t let me
I’m try to activate my sim after failing once.
How can I disable public mobile and move to other service provider?Because I am using public mobile over 2 years but public mobile didn't give me any promotion. Why? Public mobile just give promotion for the new customer. So bad.Now I want to move to...
I signed up a week ago. I thought my phone was eSIM compatible, but turns out it is not. I have been trying to get ahold of customer service for over a week. I've logged on several times after 11AM and had no success connecting with an agent. What sh...
Final step says Activation not complete. I am transferring from KOODO and did not receive a temporary phone number during the activation process or a message confirming my number could be transferred from Koodo to Public.Please help.
My phone keeps disconnecting every 8-9 min. during a conversation
I currently have a 3G plan. I'm going to the US for 3 weeks. I understand that there may be issues with having a 3G plan in the USIf I upgrade my plan to the 5G, 50GB @$34/month will I then no longer need to purchase a US roaming add-on
I'm on the old legacy plan of 25 dollars and want to switch it to 19 dollars, currently being offered. Question: Will I lose my add-ons and bonus data if I switch to the current plan?
I accidentally tried to activate SIM ################### under a different account but after realizing my mistake I CHANGED the SIM number ......NOW I can not use it in the right account. HOW CAN I SPEAK TO SOMEONE OR GET THIS CORRECTED PLEASE PLEASE...
I just received my June bill and was charged $28.25. None of the rewards discounts I was receiving for automatic payment and referral of other people were applied. Please help me fix this.
I have no service just says “sos” same for a friend. Anyone know what’s going on? Reset phone, pull SIM card out etc
still like it was before at reduced speeds after data rubs out in canada correct
Hello, I have consistently been having issues with sending & receiving images via MMS over the past year. Specifically, MMS images are occasionally unable to be both sent and downloaded (downloading failed, tap to retry), with the most recent batch o...
Why my phone keeps blocking one of my contacts?
I'm attempting to reset the password of a family members account, but when i select the option to recover the password via phone number, I get the error "please enter a valid phone number...".A little strange that the number isn't being recognized wh...
I have been with Public Mobile for years on the $15 plan which has included 100 Canada wide minutes. However, the website lists the $15 plan as having *unlimited* Canada wide minutes. Why am I limited to only 100 Canada wide minutes, instead of obt...
How do I switch back to Publicmobile?
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