Community

Issue Adding Topup Card

Im trying to add a topup voucher to my account but it is not letting me apply it. Whenever I try to add the voucher after dialing *611 it says the request is inavlid. I also tried to add the funds into my account online but its not showing me the opt...

Email and Topup issue

I have been a public mobile customer for a long time and now I am trying to access my online account. Unfortunately I do not have access to the email account that was used to create this account and was wondering if there is a way to reset the email ...

Data Usage fraud

Hi,I have 1GB data plan and it's all gets exhausted within the first 10 days of billing cycle (starts on the first day of month)As of October 6th, it shows 310Mb out of 1Gb already used which is incorrect, I only use it wisely while outside of WiFI a...

Re: cannot send or receive text messages or emails or whats app on iphone, texts show not delivered.

Data works.  Just cannot send emails.  Emails are received but cannot be sent.

Not receiving data.

I'm not been getting data since Friday. I still have 12 GB on my 18 gb plan. Talk and text work fine. Just no data.

No data, calls fine

My account shows plenty of data left, but my phone shows no internet, you may be out od data from public mobileI can get to their website and nothing else its acting like my data is out, but I haven't even used half my plan. Tried all troubleshooting...

No service or data.

Why do I have no service or data available to me at all when my subscription says it's active this is getting really tired so I'm waiting for somebody to get back to me from public mobile when I can't even make a phone call or receive phone calls it'...

SIM stopped working after moving

I want to move my physical sim card from my iphone 15 back to my old iphone SE2 but it didn't leave from SOS only mode. I tried restarting and resetting the sim card on the tray but no luck. Now when I try to put it back to my iphone 15, it's also SO...

Physical Sim

Is there a way to activate my physical sim without the APP? where do i go on the site? I already have an app and a subscription on PUBLICMOBILE? 

Lost phone

I have a friend who has lost his phone while traveling abroad. He has returned home now but his account is locked because he is not able to get it authenticated without his phone. And he is also locked out of his email account to which the security c...

can't find the old provider name in the list

i want to transfer my cell number from old provider to public mobile, but i can not find my old provder in the list, how can i do to transfer successly?

Number transfer failed from bell

My Bell to Public Mobile number transfer is not possible because when I try to reply YES it says "cant deliver". I don't know why since it's only be 20 minutes. It seems like bell cancelled service before I could reply? My Bell line was a physical SI...

When I log into the app it asks me to sign up- I've been a customer for MANY years

I can't access my account online, or see it on the app.  Any ideas would be greatly appreciated.  I tried accessing it using an incognito browser like someone suggested.

No access to mobile data since Friday October 3

I'm not a new user, I had my plan from PM for a few months already. Since Friday October 3, I did not have mobile data. A notification keeps popping up that I may be out of data from Public Mobile. I checked my account and sure enough, I still have a...

To get eSim

hi I recently got iPhone 17 and it need eSim. Please let me know how to get it and activate it in new phone? 

Can't Access Data

Hi there, I got a series of texts very late last night saying I was almost out of data but when I checked my account it said I had only used 47GB of my 180GB plan. I reset my Samsung phone because I thought the texts had been a phishing scam, but the...

new account

Hi, i am trying to get a new account.  It said error 820.  What does this mean?

Refund requested

We changed providers Sept 28/2025. We paid our accounts on Sept 17/25 and Sept 28/25 by preauthorized to our credit card. As we pay in advance we are expecting a credit back to our credit card and trust no more charges will be forthcoming.Thank you a...

Number transfer failed

Hi, my Bell to Public Mobile number transfer failed because I couldn’t reply YES in time. My Bell line is on eSIM and now my phone shows SOS only, its been 48 hours. Can a support agent please resend my port request?

phone bill

hi there, i tried to sign up 2 phones with public mobile and it didn't work. the next day i signed up with another provider. i still got charged 39$ twice and 28$ . can you please assist.thanksanne 

How do I get new phone number

wrong withdrawal of money from my account

Hi, I tried to order a SIM card several times, but the website said "unable to process" each time. However, I was charged 8 times. Please check and refund the duplicate charges.

Payment

I would like to make a payment on my original account I do not want to open a different account

Release my phone number manually because I can’t receive text messages

Hi I need a manual release of my phone number. Please help 

account

Lost my SIM card awhile back but paid for the subscription. COuld you check to see if Im still active with Public Mobile

Phone went in to SOS when setting up a different phone

I'll try to make this as brief as possiblehad four phones on a telus epp program 2 weeks agowent to the telus store to get a 5th phone and switch everything to a family plan from the eppwas told it was $80 a line to do so, telus suggested porting the...

Paid for service but still suspended

2 nights ago, I upgraded my plan to a $34/20GB plan. The upgrade went through, my phone worked, credit card got billed.Late last night, everything shutdown. When I tried to make a call, got a message that my account is suspended for non-payment. Anyo...

Paid for service but still suspended

I renewed my payment for my phone plan but it’s still suspended. Please help.