Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, my SIM card has been going on and off, and I am planning to buy SIM card. How do I move my existing phone number and account to my new SIM card?Thanks in advance!
Hi i have my email and phone number BUT it now will not send me a forgotten password link - I have 3 accounts and this is the last one i need to recover to renew my subscription Thanks
I am travelling abroad and want to know the cost of roaming
I entered the wrong email while buying their stream+ offer with koodo, what should i do?
Hi there, I am looking to reactivate my phone number which was previously used with the public mobile. I was living abroad for 5 months and returning to Canada next week, my phone number didn't work overseas so I have deactivated it. Please guide me ...
Reset my pin
Once again my voicemail is not working. Red dot icon shows up on the phone indicating that there is a message. When I try and access my voicemail via the phone, it says there is no message. However, when an individual leaves a voice mail and if I...
How often should I login to avoid password expiring?
Hi all, this is basically the $20 plan but with a $2 saving. I don't think this will last long, get it while you can I see this plan even for people on a $55 plan. So, look like it is for everyoneUpdate as of 4pm: the plan is only available for $1...
I try to call out and I get please try your call again or I get person you are calling is unavailable please try later. When I get a call and try to answer it it drops the call. Why?? It's frustrating as my husband is trying to call me and call dro...
I purchased a mobile plan on the Public Mobile website, but I haven't activated it. Now I don't want to proceed with it. How can I cancel the plan? Who should I contact? I don't find any contact number.
I unsubscribed 1.5 months ago and just yesterday I was charged for another months service. I was nervous this would happen with no option to remove my credit card information from the system. I have opened a ticket with customer service and awaiting ...
Hi, I recently switched from public mobile to another carrier. public mobile used to charged me automatically to my credit card. How do I contact public mobile to stop this auto charge to my credit card? I do not find any email or customer service nu...
Hi,I am public mobile customer, I am going to Calgary for 7 days, I would like to know how to buy a physical sim card data + talk , so when I get to Calgary I can swap my sim card.
I paid for extra data, but says it's incompatible with my plan. So can I get a refund if I can't use the extra data ?
HiI want to change my current iPhone 14 Pro Max to i. Please let me know how to do this transfer for eSIM or how to get a new one. I need my eSIM to work in the new device.Please provide me with a step-by-step guide.Thanks
Helloi port in from bell to public mobile.everthing work but messages.i am thinking its not ported properly.can you help me in it.thanks
Why did my bill go from $42 to $43 tax included last month and this month?
My plan expires on Sept 22nd and I leave for an extended trip on Sept 25th so I only need data for three days. Is there an add on I can have instead of renewing my subscription for the whole month
I don't recall getting a message about this, I did get the one about PM Rewards getting cut back.2% is still slightly better than my default MC at 1.5% (I have a TDCT Visa that pays 3% on recurring payments, but PM has never processed that way). It's...
I lost my phone, but I can still access my email account. Two-step verification is being sent to a phone number attached to my Eversafe account, which I don't have anymore. I have changed my password and can now log into the community, but not into m...
Ever since I’ve installed IOS 26, my phone number has not been activating to use iMessage and FaceTime. After trying multiple methods to solve this, Apple said this could be a carrier issue. How do I resolve this?
My account does not allow me to update my credit card information. How can I update it My Account
Hi, my account is put on hold as my credit card expired and payment did not go through. How do I make the necessary payment and make the account active again?
The Esim didn't installed, now I need to log in into my account but won't let me as it tells me that they are sending a passkey to my number, which I don't have because esim didn't installed. What to do ?
I paid more by mistake
Unable to phone outIncoming call goes directly to voice mailTech checked phone and told me it was a provider problemDialed 611 and message said I was not registered on the network
I recently purchased a plan with Public Mobile. After receiving a text from Rogers, I replied “YES” to port my number.The Public Mobile eSIM was installed on my iPhone, but I was unable to receive any incoming calls. At the same time, the Rogers netw...
I have add-on for my international call, now everything is dissapeared
Hi I lost my phone, and my email address has MFA is connected to my phone. This means I can't get the eversafe code to either my phone or my email. I opened this account just to ask the question on how to fix this. I sent a private message but have ...
