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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21786 Views
  • 181 replies
  • 24 Bravos

In/out phone calls not working. Can’t submit ticket.

Hi.  Been a public mobile customer with the same number for close to 7 years now.  I currently have an iPhone 13. Occasionally, when making out going calls I would get a “6UT1” error message.  I found putting a +1 in front of the area code would fix ...

JamieL1 by Great Neighbour / Super Voisin
  • 237 Views
  • 6 replies
  • 0 Bravos

Can't receive message or call

I won't be able to calls or text after transfer from Freedom Sim card to PublicMobile eSim. Then i bought a Sim card; because eSim doesn't work that while. But I ended up can't activate my Sim card; because I can't get code from Public mobile to log ...

Nhannguyen by Great Neighbour / Super Voisin
  • 173 Views
  • 4 replies
  • 0 Bravos

Wrong Add-On

Hi can I  cancel an Add On I did yesterday. I thought this Add on of 300 LD international minutes includes Egypt. Is there any Minutes Add On including Egypt?

Anas4 by Good Citizen / Bon Citoyen
  • 156 Views
  • 7 replies
  • 0 Bravos

@CS_Agent Wrongful billing

On August 9,  I tried purchasing 1GB Data using text message.After purchase, I was not given access to purchased data. The purchase did not seem to work.However, I noticed today that I was billed 17.25$ for the extra data, even though I was not given...

Cell_à_Noé by Great Neighbour / Super Voisin
  • 97 Views
  • 3 replies
  • 0 Bravos

@CS_Agent in our Community

having trouble with porting my number. My current carrier says that information is missing from the request submitted by Public Mobile

Rachelle192 by Great Neighbour / Super Voisin
  • 143 Views
  • 4 replies
  • 0 Bravos

changing subscription

I reactivated subscription as I'm back from Europe. But I noticed a better deal for almost same price with more data and 4g. However, when I went to pay, in 'change subscription' area, it asked for new amount (few dollars more) but no mention I'd pai...

Tkc by Great Neighbour / Super Voisin
  • 83 Views
  • 1 replies
  • 0 Bravos

Resolved! Holiday Bonus Data

I have 2GB of Holiday Bonus Data.  Is that data only good in Canada or can it be used in the United States?

PapaRush by Great Neighbour / Super Voisin
  • 126 Views
  • 1 replies
  • 1 Bravos

Resolved! Double payment

@CS_Agent I got a text on Monday that said my subscription was put on hold due to unresolved issues with payment. When I logged in, I checked my payment method and it was correct. I updated with the same thing just in case and added a balance. I see ...

Ckuan88 by Great Neighbour / Super Voisin
  • 192 Views
  • 5 replies
  • 0 Bravos

Pause account

I'd like to pause my account @JohnO123

JohnO123 by Great Neighbour / Super Voisin
  • 161 Views
  • 6 replies
  • 0 Bravos

Resolved! USA Roaming not Working on new $50/month plan

I decided to purchase the new $50 plan that includes United States and Canada data. I am currently in Montana and the data is working but I am UNABLE to send or receive calls or use voicemail. Customer service tells me to turn on VOLTE, but when I tr...

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Sureshot by Good Citizen / Bon Citoyen
  • 813 Views
  • 23 replies
  • 0 Bravos

Resolved! cant @CS_Agent

anyone know how to contact support on this provider?

Soul by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

Resolved! Subscription on hold

I logged into my account and see this message @Your services are on holdSubscription Expiration Date: Aug 25, 2023Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account w...

TanyaWaiz by Good Citizen / Bon Citoyen
  • 367 Views
  • 4 replies
  • 1 Bravos

Slow 4G speeds? Tried suggestions and still no results

Hi there,I’ve been with public for over 5 years now.My brother saw my 3mb download speeds today and was shocked with how slow it was compared to his.I’ve reset my phone, reset the network, tried making a ticket (kept giving me an error), and have tri...

inaiqi by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 1 Bravos

Resolved! Plan change but already charged for this month

Hi there, I was planning to change my plan today (as it normally changes on the 25th) however it auto renewed today the 24th. If I was to change my plan and make it effective now, would I be charged twice (for the current month and the new plan start...

Ryann2 by Great Neighbour / Super Voisin
  • 361 Views
  • 4 replies
  • 1 Bravos

Billing Date Behind.

dupliate thread. already asked here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-Renewal-Date/td-p/1032170

Resolved! My profile has been locked out

Hello,  I am trying to log in but an error message keeps saying that 'exceeded log in attempts, please wait after 1 hour'.  Its been 24 hours and I am getting the same error.  I tried to change password, but it keep saying that my account is locked. ...

FilCan_YYC by Great Neighbour / Super Voisin
  • 238 Views
  • 6 replies
  • 1 Bravos

Account number

We are trying to get account numbers for our two phones. One belongs to me and the other to my wife. When I try to go to profile on my wife's phone it just goes to me with the same account number. How can we get account numbers for each phone?

DenisMcD1 by Great Neighbour / Super Voisin
  • 278 Views
  • 9 replies
  • 1 Bravos

Resolved! Billing looks off... first time with Community Rewards

Just passing this to get some opinions maybe I just need more sleep or more coffee. Here's my monthly bill. Billing date is the 24th of each month.So August 24th to September 24th$15 - $4 Loyalty - $2 for cc payment - $1 RaF = $8 On August 4th I rece...

Resolved! Looking to join PM

Can someone tell me if is possible to transfer my number from an app to public mobile??

Fred74 by Great Neighbour / Super Voisin
  • 248 Views
  • 9 replies
  • 0 Bravos

payment tab

payment tab will not load today. Is there a system wide glitch?

BCRob by Great Neighbour / Super Voisin
  • 193 Views
  • 6 replies
  • 1 Bravos

Quebec only plans

Could I get some clarification on how they work?Data: seems Canada wide?Calling/texting: where can you call from/to? I have international calling add-ons. Would those only work within Quebec?Thank you.

Pingu by Good Citizen / Bon Citoyen
  • 644 Views
  • 22 replies
  • 0 Bravos

Resolved! Activate

I activated a SIM card two days ago, but my phone is not working . Who can help me? No service Bella 

Bella_Liu by Good Citizen / Bon Citoyen
  • 229 Views
  • 4 replies
  • 0 Bravos

Resolved! how to get help from live person Customer Support Agent

I need live person to talk with - Customer Support AgentJust created account for my daughter and got error 820, the money is charged but account is not created or something similar

gala by Great Neighbour / Super Voisin
  • 357 Views
  • 8 replies
  • 0 Bravos

unable to complete my phone set up on the app

I tried to set up a new account last night. registered an account, paid the $45 on my visa. and was unable to complete my phone set-up through the app. the app kept cltiching and opened a blank page. I tried multiple times to reload and update the ap...

annagraham by Great Neighbour / Super Voisin
  • 221 Views
  • 6 replies
  • 1 Bravos

Still locked out of account no now even community

I signed up with public yesterday, tried to port my number, accidentally did one digit wrong. Community was great and got me a phone number to cancel the port. But I still can’t get access to my account because it keeps sending codes to the wrong num...

Fibtje2 by Good Citizen / Bon Citoyen
  • 226 Views
  • 5 replies
  • 0 Bravos
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