Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to set up a new account and port a number from Koodo. At the moment, PM won't even let me sign in (have tried on app and on computer). It sends me an email with a confirmation code, but when the code is entered, the app resets, and I get...
Hi, I signed up and paid for a subscription and sim card on July 13th, 2024. Unfortunately, i haven't received any communication or anything since then after my ID was verified and accepted. What do I do about this? My email still says "processing" i...
Hi guys, I don’t use a lot of data. I want to lower my subscription from $29/ month for 40GB to the promotional $22 for 6GB. The $22 won’t show up on the app and my account won’t let me switch to it. Help!
Does this plan can be used to call and use data within US and teritory e.g. Puerto Rico?
My Pixel phone on Public Mobile shows 5G coverage in all the areas I normally travel to around Vancouver and Richmond in my weekly routine - except for my home area in central Richmond, which remains stubbornly stuck at LTE. I can go a few blocks in ...
I ported over from Fido to Public yesterday. Sometimes when someone tries to call me it's silent on their end and the don't hear any ringing. It shows up like a normal call on my end, but I don't hear anything either. This has happened a few times to...
Hi all,New customer here! Trying to purchase a phone plan with an e-sim but am unsuccessful regardless of credit card that I use. I even used the credit card my partner successfully got a plan with, but it doesn’t work for me. Whatever I do, I’m stuc...
Hi,I have paid for a subscription (confirmed in email) but when I install app and go through process of picking number etc., it gets stuck on step 6, "subscription not activated".Any suggestions?Thanks,
We can't reach each other in the same room
This account shows usage of my 250 mb of vs the 5 gb add on with an expiry. Makes sense that the freebie (5 gb) won’t be used until my 250 mb has been used up. The SIM is in a ZTE box that has no option to use data. Any advise from ZTE users?
I cannot know what plan I am on and cannot cancel it please help. I was on this plan for many years and now I need to cancel it.
It says it can't process my payment at the moment. What can I do?
I left public as I was in an area with only Rogers offering acceptable service. Public offered me an “exclusive offer” of 15 public points if I resubscribe to any plan $21+ which I did. when can I expect to see these points in my account? I activated...
Network problems today?Very very slow. 130 kps. Toronto.
Hello. Could you please confirm whether you've used or recycled this number? Because I have been receiving calls and messages both on iMessage and SnapChat, or even Amazon, and they were all addressed the same as "Celine." It has been creeping me out...
I never recieved my sim card (morevthan 10 dsys) and when I try to reach out for help, I get an error message
My texts are not going through? I sent messages to someones phone it looks like it went through and nothing they are not receiving it. Anyone know the issue?
Hi, I only have 7 minutes left in my plan and I need to make some phone calls. My subscription renews in a couple of days but I need to make the phone calls today, how can I change my renewal date to today?
I purchased a 15-day 250MB US Data add-on for a trip to the US. Although the speed and service was mostly fine, I encountered two major problems.The usage metre in the "Add-Ons Usage" section did not update for days on end. For about one week after...
Are referrals no longer available?When I click on the personal referral link in my PM account I get a short note "copied" but then when I paste that into the referral field of a new account for my wife it says "invalid referral code"What I see pasted...
Hi All,Can someone highlight how to accumulate points as a public mobile client factoring in all the recent updates? For instance, does community contribution still add points, and if so, how? Thanks
Hi all,I have 2 phones with 2 different public mobile numbers. My new phone can take eSIM. Can I get an eSIM for the second phone and port that phone number to the new phone? If so, how?Thanks
I had to create a community account with my current email. I am trying to access my account but it keeps sending links to an email that can no longer be accessed as it had been closed due to hacking. I need to change my email for my account to my cur...
RCS support was a major thing that made me want to try out the iOS 18 beta, but I didn’t realize it was a carrier-by-carrier thing for support. Is there any way to activate it on a Public Mobile plan?
Hi,I could really use some help. I'm currently with Rogers Mobility and I am attempting to switch to Public Mobile. I have set up my Public Mobile account, chose my plan, and have received my SIM. I attempted to activate my plan with Public Mobile by...
In the beginning of July, I redeemed 15 points to be applied towards my July bill. I just got my credit card statement and saw I was charged to full payment amount. Any reason for it. How to have it fixed.Thank you
I completed a change in my plan last month, the payment was removed from my account today as scheduled, however my old plan is showing and my account is suspended. Please advise nest steps.Thank you
I was out of Canada for about THREE and Half months. When trying to reconnect today, your site did not allow me to transfer (port) the number, despite the number being listed on my profile. The SIM did not activate with prompt saying it is NOT recogn...
I am traveling to the US soon. I have lot of data on my plan. Can I use this data while in the US or do I need to activate the US roaming to be able to use my line in the US?
I cannot get into my account. It locks me out when I input my saved password which is correct. Says wait an hour. Says too many attempts. It has been weeks and I try once a day. To reset password won’t sent OTP
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