Community

eSIM three times but it failed, please reissue a new eSIM

Hello,I tried to activate my eSIM three times but it failed.Now it says the eSIM is invalid or already used.Could you please reissue a new eSIM for my account?Thank you.

Transfer my old number to Public Mobile

I couldn’t find the old service provider CTExcel from your system. Can I still use my old number?

Data usage not reflecting actual usage?

I usually have around 5-10% of data left near the month end cycle, so I was surprised to see that not even half way through the cycle I’ve used up my 20gb of data. I counted the data usage from the app and it only appears to add up to 6gb max. Unfort...

Account

hi there I have 2 accountsid like to merge them as I just had to send almost 50 dollars to transfer my number from Roger’s and get a plan.. when I had funds on the 2024 account that was good until the end of oct , can you let me know if this can be d...

Can't install eSIM

I just signed up for a plan, and am trying to install eSIM on my iPhone Air. Every time I try and pick a number, it goes to activate eSIM on step 6 of 6 in the app, and then fails. I no longer have the option ti click retry, but even when I did, it d...

Top up not working

I bought a 1 gb top up yesterday after I used all my data but I paid for it and it's not working - what am I doing wrong?

phone plans

I have three public mobile accounts. two of them have access to plans under $30 for me and my sons. my son's phone only has a $35 plan. Why doesn't he have access to the sub $30 plan?

Esik not working

Stuck in activitating please help  followed instructions didnt work

Service

E sim issues

As per your chatbot I reset my phone and I can't have esim again, I need to use my phone, it's so urgent, I have a an 8 hour drive and I need my phone. I paid my subscription. Fix this NOW

Data not working out of the blue

Both my account and my husband's account data service stopped working today. We can still text and call. We both got lots of data. Maybe a breach thing going on? 

Unable to sign into My Account

I have been a member of Public Mobile for several years now. I set up a monthly payment plan through my bank account, but over the last year or so I have not been able to sign into my account?Arni

How can I access my account number after being deactivated

How do I access my account number after being deactivated

Update: Active Degradation of Wireless Service in multiple Communities in Ontario

Active Degradation of Wireless Service in multiple GTA areaUpdate: Active Degradation of Wireless Service in multiple Communities in Ontariohttps://www.telus.com/en/on/outages 

Data hasn’t worked since Friday

I can call people and receive calls but have no data and cannot send or receive SMS messages. I have only used a third of my data for the subscription cycle (34/120GB)Tried resetting network settings, airplane mode, restarted phone, updated iOS but s...

Re: Slow data

I am noticing the same thing. Any help is appreciated.

I need active my plan

hey  I already have Subscribe one plan but I did unsubscribe after now my plan last day is today so I need to active my plan so I subscribe but it’s no show to active my plan but now I need to it’s 35 dollar plan so I can’t to change subscribe so can...

ESIM Refund

I purchased an eSIM a couple of days ago for a business line, but after purchasing I read on reddit that Public Mobile doesn't support a business line, how can I get a refund or a credit of that amount back to my account, as it is useless. 

Current Month Payment Refund

Due to having trouble using the service(no signal for quite some time now), had my number transfered to another provider. One simple question related to current month payment refund: got charged this month's bill on the second of Sept. , yet today I ...

Slow data

Why is the data so slow?I subscribe to 75gbs of 5g and never hit my cap.I have no background apps active, yet is still takes minutes to open a page or watch a video. I feel like I am being throttled or ripped off.

I’ve been overcharged

I was changing my plan to the 27 dollar plan from the 25 dollar plan. And I was charged for both the 25 and the 27 dollar plan. On my credit card statement and so as in the public mobile app, it states two subscriptions were made. I don’t need two ph...

no service

Lte is connectee with no internet acces.i already reset network settings ans restarted my phone

My service

My phone has been shut off for no reason and my services are NOT working. Please fix this.

My phone is completely broken and cannot transfer Esim

hello, my phone is broken. And I have a second phone but I cannot transfer the eSIM because I cannot get the SMS verification code. What can I do? 

Issue Adding Topup Card

Im trying to add a topup voucher to my account but it is not letting me apply it. Whenever I try to add the voucher after dialing *611 it says the request is inavlid. I also tried to add the funds into my account online but its not showing me the opt...

Email and Topup issue

I have been a public mobile customer for a long time and now I am trying to access my online account. Unfortunately I do not have access to the email account that was used to create this account and was wondering if there is a way to reset the email ...

Data Usage fraud

Hi,I have 1GB data plan and it's all gets exhausted within the first 10 days of billing cycle (starts on the first day of month)As of October 6th, it shows 310Mb out of 1Gb already used which is incorrect, I only use it wisely while outside of WiFI a...

Re: cannot send or receive text messages or emails or whats app on iphone, texts show not delivered.

Data works.  Just cannot send emails.  Emails are received but cannot be sent.