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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transferring VOIP phone number to my common-wife's iPhone.

I messed up. I bought a plan for my common-law wife using my Public Mobile account. The Internet is working on her iPhone, but I'm afraid she'll have a problem transferring or porting our VOIP landline number to her phone because the landline number ...

When will Black Fridays sales end?

I am currently with Koodo and they don't have any good deals yet. After speaking with a Rep he said more better deals will start on Nov 29th so if nothing interests me on the 29th I am wondering when PM sales will end as I would hate to miss out if I...

Resolved! Transfer number

I just got a public plan and asked to transfer my number from Koodo. They asked and I said yes and now I have no number attached to my public sim. Help?

Esim not working

I have just got an esim, but i cannot download the public mobile app as it does not work on my phone!! What do i do? How do i fix this??

Keeping phone number

About to subscribe to public for the first time (using esim). How do i retain my old phone number?

Add voucher through IVR

Hello I am assisting an elderly person to add a voucher as he’s not tech savvy to use the app and it keeps saying it can’t be added and should seek help here.

Sim

When to put in public sim

Resolved! 3G plan

Is the $15 3G plan still available to new subscribers?

Sim card

Hello. Where can I purchase a SIM card and plan in Winnipeg. I don’t want the eSIM card

Transferring from Rogers

Hi there. I just signed up for Public Mobile a few hours ago. When I got the text from Rogers asking me to Yes if I wanted to transfer, I didn’t do that right away as I was still setting up the App After I set up the Public Mobile App, I went to my...

Esim no service.

Afternoon, looking for help on redownloading the esim. Looks like i paid 2x for it and i have waited past 5 hours and no data or voice. (supposed to be free) no idea why i got another esim I do not have a qr code to redownload the the esim, please he...

My credit card was charged before selecting a phone number. Reverse

I wanted to purchase a subscription with PMAfter charging my credit card, I was left with limited options, unsatisfactory to me, selecting a phone number.i do not wish to proceed. I would like my visa refunded.

Phone number did not port from previous plan

Hello, Since i became a public mobile customer (July2024) I have been charged from both my previous provider and public mobile. When i contacted my previous provider they informed me that the number was not ported correctly, and this is an issue on ...

Switched subscriptions and it doesn’t work

I just recently (4-5 days ago) switched from the plan with 50Gb data, talk and call Canada wide. For 2$ more they have the same plan but for Canada and US wide. Now I’m in the US, and my data isn’t working. I got it as I knew I had a trip coming up, ...

Resolved! New Canada-US-Mexico plans

Hi,Concerning the new Canada-US-Mexico plans, who is the roaming partner? (Telcel, Movistar,…)Also, calls in Mexico to Mexico or calls in Mexico to Canada are included in these plans?thanks!

phone will not connect with Public Mobile network

My husband is away from home and his phone will not connect to the Public Mobile network. He gets the message to contact PM when trying to make a call. Subscription renewed today, and CC payment has been processed according to my online banking inf...

Resolved! Current subscription features

I currently have these features on my subscription.Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingWould I lose these if I switch over to the new $35 plan that's up currently that has the Canada USA Mex...

My account won’t activate using my old number

Help account won’t activate using my old number

Resolved! Upgrading to a different phone with different SIM cards.

How do i change my public mobile phone Galaxy S5 to a Galaxy S22, as they have different sized SIM cards?

Resolved! Android to iPhone picture text?

Is this possible with PM?..I've changed access point setting and send in MMS,.just wondering if this can be done ?

Signal strength indoors

I’ve moved into a condo on midtown Toronto at Yonge and Eglington. I am having trouble with signal strength indoors. Calls constantly drop and if I use data indoors it’s very slow. Is there anything I can do? I can’t function with constant dropped ca...

eSIM transfer

Got a newer iPhone and it’s unable to transfer the sim from the old one. I am using an eSIM

Resolved! Deleted eSIM - number not working

The eSIM from a colleague’s iPhone was deleted. She contact support and they told her she had to get a new PM esim from a Telus store, which she did. She’s unable to log into her PM account because her phone number isn’t working.How does she provide ...

phone does not work

PM takes my money 8 days ago,,, when will service start and do I get time for the days not served???

New plan

I am seeing a new plan $23 per month for 6gb data, I want to switch to that. My subscription currently expired so can you help me with it?

Data and add on usage

I was just notified that my data limit has been used. This is the first time it has happened. When I checked my account all my add ons are used up. I know that I did not use them as I did not make any calls internationally. I would indicate that data...

Calling issues with my PM number

Hello all, I recently signed up for Public Mobile, and have quickly run into issues. I am in Nova Scotia. I have two family members that I cannot call. They are on Telus and Fido, and both numbers when I try to dial say 'Hi, Public Mobile here, the c...

Resolved! Anyone tried downgrading their plan to see if they see the $35 Black Friday Deal?

Anyone tried to downgrade their current plan >$35/month to the promotional $30/month plan?Will the $35/month black friday plan then show up afterwards? Thanks.

Resolved! How can I change the CallerID name associated to my Account?

How can I change the CallerID name associated to my Account? Ideally I'd just like it to show my first name instead of both first and last name.Kindly advise and much appreciated in advance.

Need to add E Sim and service not working

Hey I purchased a plan with you guys last night I had the eSIM on my phone the service was not working so I thought I could simply remove the ESIM and reinstall it however I cannot log into my account because I can't even access text messages to my n...

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