Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
still like it was before at reduced speeds after data rubs out in canada correct
Hello, I have consistently been having issues with sending & receiving images via MMS over the past year. Specifically, MMS images are occasionally unable to be both sent and downloaded (downloading failed, tap to retry), with the most recent batch o...
Why my phone keeps blocking one of my contacts?
I'm attempting to reset the password of a family members account, but when i select the option to recover the password via phone number, I get the error "please enter a valid phone number...".A little strange that the number isn't being recognized wh...
I have been with Public Mobile for years on the $15 plan which has included 100 Canada wide minutes. However, the website lists the $15 plan as having *unlimited* Canada wide minutes. Why am I limited to only 100 Canada wide minutes, instead of obt...
How do I switch back to Publicmobile?
I gave the proper info to change my wife's sim card to a different phone. Please advise when your records are updated as her current phone is dying. Thanks. She is a customer of public mobile. . I already sent the data-imei number, serial number of t...
I am thinking of changing my current plan to one woth more data. My question is, what happens to the bonus data and my international minutes that I have on my account. Will it still be there or will I lose it?TIA
I have not been able to log into my account since I switch to Public Mobile on the 26th of May. When I try to login on a browser I get a blank page with "forbidden A1" when I try to login using the app it just resets back to the main screen after typ...
While performing the activation process,the software did not like old telus account number (would not accept it) then input the other phone IMEI code from phone which it did not like. I ma now unable to move forward as it does not allow me to go back...
I’ve been paying the same amount for a long time without any changes. I accidentally noticed that I’ve been charged more this month for no reason.
in order to sign in, I can either send a code to my text or a voice mail.. The issue is that I dont have access to my phone as it was stolen Nd I want to order a new sim card for my new phone. How am I able ti sign in without having to get a code.
I just had my call drop off 5 times within a 45 minute time frame with an important business call.I'm not happy at all... calls are dropping out regularly.. I appreciate the community support.. but I need a tech to assist me. .can someone tell me how...
Dear Sirs, I would like to know whether or not I need to pay extra money for receiving and listening to international in-coming phone callings. Thank you! —— CHEN, Haihong
I live in Alberta. When trying to dial the Alberta govt toll free line (310-0000), I get an error recording. What do I need to include to access this number?
Hello,I am a new subscriber. I have paid the 90 month subscription and activated the SIM using the SIM number. However, it has been hours and I am still "Note registered on the network". I get this message when I try to call and I cannot send text me...
My sim card will not activate
I registered and logged in to buy a sim card but when I type in my shipping address it won't come up ?
Hi I would to change 3 phones over from a Telus business plan and keep the same phone number and billing address and email address. Could you help me please?
I was recently on a 60gig plan that switched to a reduced speed when it was used up. Then I upgraded to a 75 gig plan and everything was great. Speed was still reduced when data ran out instead of being cut off altogether. Since Im unable to subscrib...
I have a Public Mobile eSIM but really would rather have a SIM.Exactly how does it work to get one and how does my account get setup on it if I'm already a Public Mobile subscriber?Thanks
Why I am overcharged
Today is June 3 and I did a number transfer on May 13th. I am not getting text message. So, I used the live chat to try to get help. However, at the end it recommends me to talk to a live agent. However, there is no way to talk to anyone to get help ...
I'm subscribed to the 15$/mo basic plan. It looks like I've lost all of my rewards from the legacy program. I had a 2$/mo rebate for automatic top-up and a 2$/mo loyalty rebate. All I have now is the 1 point/mo for friend referral. I was expecting to...
I have 5G. Pixel 3A and I can't even watch a 360p video on youtube. $50 a month I would expect decent speed. I've tried many things posted but nothing seems to work.
Curious what is has been the experience of other users who have switched from 4G to 5G. What has been your most significant change in experience?
Hi,I tried to port my number over from Koodo on Friday through the app and got the "Subscription Not Activated" message. I have tried to speak with an agent and have spent about 15 hours continuously going into a chat, getting told there's no agents ...
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