Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
We changed providers Sept 28/2025. We paid our accounts on Sept 17/25 and Sept 28/25 by preauthorized to our credit card. As we pay in advance we are expecting a credit back to our credit card and trust no more charges will be forthcoming.Thank you a...
Hi, my Bell to Public Mobile number transfer failed because I couldn’t reply YES in time. My Bell line is on eSIM and now my phone shows SOS only, its been 48 hours. Can a support agent please resend my port request?
hi there, i tried to sign up 2 phones with public mobile and it didn't work. the next day i signed up with another provider. i still got charged 39$ twice and 28$ . can you please assist.thanksanne
Hi, I tried to order a SIM card several times, but the website said "unable to process" each time. However, I was charged 8 times. Please check and refund the duplicate charges.
I'll try to make this as brief as possiblehad four phones on a telus epp program 2 weeks agowent to the telus store to get a 5th phone and switch everything to a family plan from the eppwas told it was $80 a line to do so, telus suggested porting the...
2 nights ago, I upgraded my plan to a $34/20GB plan. The upgrade went through, my phone worked, credit card got billed.Late last night, everything shutdown. When I tried to make a call, got a message that my account is suspended for non-payment. Anyo...
hello. i had a public mobile number already, I wanted to add a second phone number, so I put in the second sim from a different phone, then Transferred the account over to public mobile, but I lost my original number. can I get it back, and setup as ...
iPhone 17 pro user just signed up for this service living downtown torontophone shows 2-3 bars max most of the time also updates to 5g and 5g+ but I can’t connect most places in leslieville help
I recently had my phone stolen and im not able to log into any of my emails gotta love it when you let google choose a password for you so im not to sure what to do I need to report my phone as stolen and then figure out how to get my phone number sw...
I can’t use my data no texting or searching the web yet I can make phone calls. When I log in to public I have lots of data left. I have been trying everything and I need help
Hi,If I think that my cell number has been compromised, can a PM agent secure my account against fraudsters. And what info does the agent need from me to do that. Thanks
I have multiple accounts for my family and all of them log in properly, but if I log into my account for my phone number it wants me to start a new subscription. I have no idea why this just started happening or how to fix it. I am trying to purchase...
My phone was stolen and I paused service. Bought a new phone and selected buy eSIM then unpaused service. Will this prevent the previous phone from working on Public and disconnect the phone number? Will I be getting a refund for the replacement eSIM...
my device has not been able to use an e-sim and it does not have a physical sim. This has resulted in me having to purchase multiple e-sim's on Public Mobile. Is there a way I could get a refund?
Trying to set up my daughter’s phone. It has been a few days and she still cannot receive phone calls and cannot send picture messages. we submitted a ticket but no response from Public Mobile. We have cleared cache, turned phone off and on but still...
It’s been more than 24 hours I still do not have my number ported to PM. I called Telus from which I ported the number to PM and they confirmed that from their end the port went through. I even submitted ticket twice so far to get help but no respons...
I have lost my entire phone service since about noon today. I was on my way out the door. I didn't get a new phone or new sim or anything. Just completely lost the mobile network.
