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[Laurie76]

Missed my payment, and then did the charge my card option via *611 but the amount wont apply to my subscription - is there a work around?

[CSA_PM]

Thank you for the escalation. The customer has successfully resolved the issue.

[Laurie76]

Thank you was able to apply the remaining balance!

[Laurie76]

I see that but for some reason Public didn’t calculate the tax so I’m owing $2 and won’t allow me to pay it I’ll have to wait for the regular payment option to come up I guess

[hTideGnow · Accepted solution]

hi @Laurie76 

login My Account and you should see a pop up with the button Pay and Resume services now.  Click that to make payment 

or you can use this link to load enough funds to resume services

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Chalupa_Batman]

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@Laurie76 wrote:

Missed my payment, and then did the charge my card option via *611 but the amount wont apply to my subscription - is there a work around?

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Hey @Laurie76 

Log into your account, go to the payment section and see if the funds are in your account. Then you make the payment that way.