Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I can’t use my data no texting or searching the web yet I can make phone calls. When I log in to public I have lots of data left. I have been trying everything and I need help
Hi,If I think that my cell number has been compromised, can a PM agent secure my account against fraudsters. And what info does the agent need from me to do that. Thanks
I have multiple accounts for my family and all of them log in properly, but if I log into my account for my phone number it wants me to start a new subscription. I have no idea why this just started happening or how to fix it. I am trying to purchase...
My phone was stolen and I paused service. Bought a new phone and selected buy eSIM then unpaused service. Will this prevent the previous phone from working on Public and disconnect the phone number? Will I be getting a refund for the replacement eSIM...
my device has not been able to use an e-sim and it does not have a physical sim. This has resulted in me having to purchase multiple e-sim's on Public Mobile. Is there a way I could get a refund?
Trying to set up my daughter’s phone. It has been a few days and she still cannot receive phone calls and cannot send picture messages. we submitted a ticket but no response from Public Mobile. We have cleared cache, turned phone off and on but still...
It’s been more than 24 hours I still do not have my number ported to PM. I called Telus from which I ported the number to PM and they confirmed that from their end the port went through. I even submitted ticket twice so far to get help but no respons...
I have lost my entire phone service since about noon today. I was on my way out the door. I didn't get a new phone or new sim or anything. Just completely lost the mobile network.
Hello, I recently upgraded to this plan: "$40 ULCWUSMEX Base Plan-60GB-5G" and to my surprise I don't seem to have coverage in Mexico. No data, nothing. How can I get it to work? Thank you.
I have a double payment that is settled that went to public mobile while setting up my account. It's not showing any app history of payments which is kind of strange. I do have screenshots in my banking of the two payments made back to back with sett...
My payment failed on my account due to incorrect card information. I attempted to update my card information by logging into the website, but am stuck in a loop of being required to activate my SIM card. My SIM card is already activated and I was pre...
I transferred my number from Bell to Public Mobile on September 30. Since then, I can call, but I cannot use the internet (I can use WIFI but not data). My Phone is an iPhone, I have a 6GB plan. I see 5G sign on my homescreen. I did....Removed Bell ...
I want to remove old and expired credit cards from my account. THIS SHOULD BE A SIMPLE PROCESS...WITH EVERY OTHER COMANY IT IS!! I have tried to submit a ticket for customer service. But it will not submit. I am frustrated and plan to cancel service ...
I have been a public Mobile member for a few years now and recently when I try to login it prompts me to get a subscription as if I’m setting up my account for the first time. I already have a subscription that I don’t want to change but the app and ...
My 17 Pro is active on an eSIM.It uses the same number as my older 15 Plus, now inactive , but still houses the original sim.I am returning the 17 Pro to Apple.How do I reactivate the 15 Plus on the same phone number? Or transfer the esim to 15Plus?
I was on 6GIG and i just upgraded to 20GIG and payment of $38 was made (tax inclusive) but until now, i have no services. Meanwhile, my account is showing that i should pay a balance of $18 to upgrade to that of $50. Please, i did only upgraded to 20...
