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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Address

When ordering SIM card system will not recognize mailing address

Automatic top up not working

So this is the third time this has happened now. My account is set to automatic top up, and it doesn't automatically top up some months. I go out today, and then find out I have no phone service. Great.I'm at home now, and have since made a "top up" ...

Locked out of account.

I’m currently locked out of my public mobile account. I’m overseas and I lost access to my email because I can’t send a verification code to my public mobile number. So I don’t have access to my public mobile number or my email I signed up with. I wo...

Issues with making and receiving calls

After activating and transferring my number to PM, data and SMS are working, but making and receiving calls are not. When I checked ‘About phone’: 1. The phone number is listed as ‘Unknown’. 2. Under SIM card status, the mobile network state shows as...

Other

Where is my summary email showing the QR code for Esim purchased? The online message said I am suppose to get one after purchase?

New eSIM – Can’t receive calls (goes straight to voicemail)

Hi Public Mobile team, I recently activated a new eSIM with Public Mobile (no number porting). I can make outgoing calls, send texts, and use data with no issues. However, I cannot receive incoming calls—they all go straight to voicemail. Here’s what...

Ticket

Where do I check my mail to see if I had a response on the ticket that I put in?

Lost phone and unable to login

My son lost his phone few weeks back and I just noticed his account was on auto debit so I have been paying last few weeks without any service. To pause his service until he gets a new phone, I logged into the online account. After verification throu...

Loss Sim

I loss my SIM card. Can I get a new SIM card with the same phone number? What could I do for this?

@CSA_PM Are Customer Agents Back in the Community?

@CSA_PM Hello and Welcome! I haven't seen a customer service agent post in the Community in a long time. Today, you posted at least 4 times to help people. Will customer agents be monitoring and responding regularly going forward? Keep up the good w...

Phone number not syncing to phone

I've ported my phone number from Rogers and in the Public Mobile APP and on the website it shows as my current number. However my phone still has the default number that Public gave me before I ported my rogers number.There is no way to edit the "Sim...

Resolved! Referred by a friend, entered code but don't see any trace of it

I was referred to Public by an existing customer who gave me his referral code. I signed up with that at activation, saying I'd get the $10 credit after signing up. Now I've signed up and don't see a trace of it anywhere. Any idea where/when it wi...

Transferring number

I switched to public two hours ago and seen the public noble name up top for a bit but then says sos and still haven’t gotten a text from public saying completed and I know can take up to 5 hrs just double checking that’s true and any way to bypass??

Resolved! Number Porting

I'm trying to get my number ported over to Public from Bell. Bell told me to get Public to contact them, how do I get Someone from Public to do that?

Esim

I cant recieve any SMS texts or verification codes on my iphone 11 and i have an esim and i also transferred my number from lucky mobile a couple days ago

unable to submit a ticket

I cannot find the link to submit a ticket to receive my receipts over 12 months

New public mobile subscriber

Almost 24 hrs i can’t make a call and can’t be called after i subscribed and pay, any help ?

Resolved! "Payment Failed!" - Trying to change subscription unsuccessfully

Due to circumstances unforeseen, I need a load of data in the next five days. I tried to change my subscription to the $34 60GB+unlimited_1/2mbps plan, and the required $40 was deducted from my bank account despite "Payment Failed!" On the payments t...

Mexico roaming

I recently went to Mexico but my roaming did not work. I would like a refund

my recent complaint

Can you confirm that you have received my most recent complaint?

Pm to pm number transfer

I am trying to transfer an active pm account and number I am using is 613- to transfer to another active public mobile service using 343. Please help

Can't verify account because it's want confirmation from my old number

A while back I ported my Public Mobile number over to a company phone. I've since left the company and no longer have that number.I'm trying to create a new account with a new sim card and new email address but it still wants me to confirm with with...

I dont have service -Only SOS-

I inserted my SIM card after a few months, but it’s not working (keeps saying SOS). I had my subscription paused for 3 months, then I renewed it before it could be revoked, as the website says accounts are only valid if inactive for no more than 3 mo...

Resolved! Data add on disappeared

I purchased a 1GB data add-on on April 14 and today (April 17) it disappeared and I received a text saying that I used 100% of my data. On the website, it doesn't show my add-on anymore, but in payment history it shows that I purchased it and in data...

Accourt number

I need my accourt number i cant access my online account.

Resolved! Logging In when the Verification is not possible

With my new account, I have not yet successfully ported a number and because of how the account is set up I cannot complete the verification to log in.The account has email and password, which are fine, but the phone# it is trying to send the verific...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails