Community

Changing subscription

Hello, I noticed that today you released a new plan that includes Mexico data. I want to switch to this new plan as I am travelling to Mexico in a couple weeks but I don’t want to pay twice in one month (my current plan renewed yesterday). I wonderin...

calling problem

not able to make a call or get it 

New plans, VERY poor reception, little/no data anywhere

Super frustrated. Was excited for new plans; numbers ported over from voip softphone, expecting smoother experience.  But wife and I's phones turn out to have terrible reception everywhere. My home, coverage map says 5g area, getting 15mbs w/ sim sig...

$35 plan north america plan to include Mexico

The banner does not explicitly say that call display, voicemail, call waiting is included.Can PM confirm that these items are included? 

Requesting new esim

I messed up on the activation, how do I request for a new esim?

Plan renews early!!

The plans on both mine, my husband's and my son's phones have renewed before the renewal date, which means I will have a longer "month" ? Or I am not sure what is going on. It renewed about a week early. Is this going to be a habit? What happens to t...

Not getting calls in the US today

I have the US-Can-Mex plan and an in the US. People calling me are getting put through to VM.  I am getting texts and data is working, albeit slowly. I've tried both ATT and T-Mobile on LTE on my Pixel 3, so no 5g. Not sure what the problem is. I've ...

After porting number, can't receive calls

I can make but not receive calls, same for texts. It's been 2 days

Unable to.receive calls or send messages

Transferring Number While In USA?

I have new Public Mobile plan (with a physical aim and a long standing TELUS service (for the same phone).  I watched the PM YouTube video about the transfer/port process, but it wasn't clear if it will work when I am in the USA.If I put the TELUS si...

Request to Cancel My Plan

My dad has an active account that he needs to cancel. He is unable to do so as he is no longer in Canada and doesn’t have Wi-Fi calling activated on his phone. He is not receiving the OTP to log in to his account. i have already been charged twice fo...

No Service

 My account shows payment, but my phone is saying no service. Went online to my bank and shows payment payed

Email change on account

I need to change the email associated with my account. Can someone help me to do this please

Bilingual system-generated voicemail message

Is there a way to select a system-generated voicemail that is bilingual (English and French)?

Spam Callers

Can I select an option for callers to press a number prior to the call coming through to help avoid spam callers?  I believe Koodo and/or Freedom have this feature.

Call

I need a agent to call me it is very annoying to go through this

Not receiving calls

I am unable to receive any calls from anyone. I am not receiving verification codes via SMS. I not cannot access this account with public mobile because it’s sending SMS to my number I am not receiving. I wish I could talk to a real person about this...

Changing iPhone telephone number

Question # 1: How can I change my iphone number registered with Public Mobile?Question # 2: Will I need a new SIM card for the new telephone number? 

Address change

Trying to change my address and the web form is telling me it is an invalid address. It is a valid address, so what is the solution?

Puk code

Hi dear I need my puk code for my sin card please?

Unable to call out or receive calls

Since yesterday (Dec. 11), I cannot call out or receive calls. No dialing sound. Texting and mobile data are working. Received multiple voice message alerts. Restarted handsets and re-inserted SIM card multiple times, still not working. Please help.

Data stopped working iPhone 14

iPhone 14. Data was working. Now stopped. Canadian in Nevada.new to public mobile. 

Ported number (Rogers > PM) - Calls/SMS/Data work - iMessage/Facetime doesn't

I ported my number from Rogers to PM and everything is working. Calls (incoming/outgoing), SMS and Data. My old Rogers account no longer shows my phone number on the account, the SIM doesn't work for calls/texts. My phone number goes to the PM Voicem...

why I can't make any phone call ?

My CURRENT SUBSCRIPTION include Unlimited Canada-wide Talk;Unlimited International Text;but when i try to make a phone call to another number ,telling me I used all my talking minutes? that's insane and can't raise tickets . the service sucks !I hope...