Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I recently upgraded to this plan: "$40 ULCWUSMEX Base Plan-60GB-5G" and to my surprise I don't seem to have coverage in Mexico. No data, nothing. How can I get it to work? Thank you.
I have a double payment that is settled that went to public mobile while setting up my account. It's not showing any app history of payments which is kind of strange. I do have screenshots in my banking of the two payments made back to back with sett...
My payment failed on my account due to incorrect card information. I attempted to update my card information by logging into the website, but am stuck in a loop of being required to activate my SIM card. My SIM card is already activated and I was pre...
I transferred my number from Bell to Public Mobile on September 30. Since then, I can call, but I cannot use the internet (I can use WIFI but not data). My Phone is an iPhone, I have a 6GB plan. I see 5G sign on my homescreen. I did....Removed Bell ...
I want to remove old and expired credit cards from my account. THIS SHOULD BE A SIMPLE PROCESS...WITH EVERY OTHER COMANY IT IS!! I have tried to submit a ticket for customer service. But it will not submit. I am frustrated and plan to cancel service ...
I have been a public Mobile member for a few years now and recently when I try to login it prompts me to get a subscription as if I’m setting up my account for the first time. I already have a subscription that I don’t want to change but the app and ...
My 17 Pro is active on an eSIM.It uses the same number as my older 15 Plus, now inactive , but still houses the original sim.I am returning the 17 Pro to Apple.How do I reactivate the 15 Plus on the same phone number? Or transfer the esim to 15Plus?
I was on 6GIG and i just upgraded to 20GIG and payment of $38 was made (tax inclusive) but until now, i have no services. Meanwhile, my account is showing that i should pay a balance of $18 to upgrade to that of $50. Please, i did only upgraded to 20...
My S10 Samsung is still working great; I only buy a new phone when it slows down and things take forever (ie more than a second or 2 lol) to load. Since the email in March about our phones not working on 5G I feel I'm playing chicken; like one day I ...
Was it the problem of Public Mobile?Tried restarting the phone, resetting the service provider, switching on / off of airplane mode.Located in Calgary. Using iPhone. Still have 10G data. Auto paid previous bill and far from next bill due date.
I subscribed to your service over 24 hours ago and I still don’t have confirmation that my number has been transferred. And I can’t send text and also can’t call everyone. And what does p1 and p2 mean?
