Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent hi I need to request my puk number to unlock my sim
Not being able to speak to a customer service person to fix a porting in problem is very aggravating
Bonuses and deals. This is why I keep coming back to Public Mobile. There is no better system out there. I only wish they would make the validity for an year, like Speakout, but then again, they would have to give us 1200 minutes and 3 GB! But, after...
Dear,I got my SIM card and activated it, but I cannot open my mobile APP. It shows Error Code:-9. Please help me to work with the mobile application.
Hello everyone,I am trying to purchase a plan for my daughter who is now at school in Canada. The system is not letting me use my card from the Bahamas, I guess because the postal code doesn't match. Do I have any other option for payment? Can she pu...
I want to change the same plan I have from 30day to 90day period since I can save 5$/mo. Will I lose my loyalty and friend referral rewards?
@CS_Agent Hi,I have an account that has not set EverSafe login yet, and my phone has been taken aboard. I am not able to get the verification code for the login setup.Could you please send the verification code to my email or alert phone number?Line...
Did every existing customer get this offer, because I looked back on my messages from Public Mobile and I don't see it?
@ Mod @ Moderator I accidentally chose to upgrade to the new plan on renewal date instead of now. Is it possible to charge me now? Thanks! edited by computergeek541: the users tagged above aren't moderators
@CS_Agentin our Community i didn’t see where to enter the referral code when signing up and now I’m signed up. How do I enter the referral code?
Is it possible to put my account on hold for 6 months while I'm gone?
I was making an account earlier but had to stop, now when I try to continue, it takes me to a login page where I can't login.This is what I get.Clicking "Resume Activation" takes me to a login page where I can't login, and "Go to Login Page" lets me ...
my phone calls continue to drop even when I'm sitting still in my house and many times I get a "sos" instead of bars on my phone.
@Why5G unlimited plans are not for existing customers like Me?
I signed up to p.m. two days ago with an iPhone XR. My download speed is one Mbps. I spent hours on the chat line talking to a robot, but getting no results.
I want to transfer my phone number to a Virgin Plus plan, but also keep my current Public Mobile account, but under a different number. Is it possible to port my number without cancelling service?
Can someone help please ? The chatbot will not allow me to open a ticket. It indicates a problem doing so. So It says to send a message to @CS_Agent but that doesn’t get accepted either.
I was subscribing through the Iphone app and when I got to trying to port my number I encountered an error and it tells me to contact support, but that doesn't work on the app. I then try logging onto the website and completing it through that, it gi...
When I send files less that about 5MB it goes through but when I try to send a files around 8MB it does not.Anyone else? @darlicious what about you?
I lost my phone, it’s been 4 years using it and all accounts has been secure face activated. Can’t remember my password to login to stop service, to reset password it’s send verification codes to my lost number, also an email that i have no access to...
My account shows that it's out of data, but when I go in and check my usage it's only about 2GB/2000MB (I have 20GB). I found an earlier thread related to this that said to clear cache/go incognito but the calculations are still not adding up. Please...
I’m currently on the $40/month 15GB plan with the old rewards system - $3 loyalty, $4 refer a friend and $2 autopay. I’m interested in switching to the $34/month 90 day subscription but I noticed it says “Earn $1.95/month in points value with our Pub...
Private message sent to CS_Agents.Would need contact number for porting dept. Unable to receive phone calls or text msgs.Thanks
New customer tried everything. 2 payments taken out account but no service and no idea how to fix it. So frustrating trying to talk to someone. Iphone 11 user
I purchased a $30 US bundle - roaming talk, text and data. My texting and data works, but i can't make or receive calls. What can I do? I am in the USA and I can't do my business because calling doesn't work. I have restarted, confirmed I am on t...
My wife phone no longer has access to the network. Also unable to login in PM app. Tried resetting all network connection to no avail. What's next
I am not able to send or receive SMS messages to or from many cell numbers. .They are sent, but never received. This is happening a lot. Can you assist in resetting or fixing this account?I can’t lot into my PM Account becuase of 2FA (not getting the...
My number transfer process didn't go through and create a ticket option doesn't work - getting error page. Please advice how to reach support. Thank you!
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