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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

rate increase

we have two plans and one plan invoice went up $8.00 the other $1.00 any ideas why we have been with PM for 5 years

Resolved! Using public mobile in the US.

Hello , I am going to be visiting the USA , mainly the Midwest area . Can anyone confirm the $34 month plan can actually used in the USA without extra Add-on charges with making calls , sending texts and using the 50GB data provided.

Free Data

Hi People how long is my Free Data prescription last until it expire?

Resolved! How do I know if I got my referral credits?

Referred 3 people recently…but can’t see who I referred and if it registered

Data roaming in US not working

Hi, wondering if anyone else had this problem and was able to solve it. I have travelled to the US using my plan that includes US Data. I was able to connect to the network no issues and it shows I have manually selected T-Mobile and LTE as recommend...

No service for over 6 months

Hi, I don't seem to have service on my device. It was working fine until a few months ago, my subscription is still active.

Multiple charges last month

PM charged (withdrew from my bank account) twice this month.1) how can I get refund for the extra charge.2) how to avoid the incidence to happen again.note: after I successfully logged in my account, I m asked to “complete activation” but I have been...

USA carriers

When traveling in the USA, which cell phone carriers does PM use?

How can I switch from Fido to Public mobile? (physical SIM card)

Switching from $25 plan to new $15 plan

Not happy with the forced switch to the new rewards, so I'm thinking to switch from my $25 plan to the new $15 plan. I have a lot of data from previous years christmas bonus data plus the latest data "gift" (for switching to points). If I switch to ...

Resolved! Port issues and can't see ticket

HelloLike many folks, I just ported in yesterday and been having text/SMS issues as well as caller id not working. Calls, data and voicemail work.I've restarted my phone (S22) many times and also tried resetting network settings. I've cleared the c...

Payment was done and credit card charged, but error occured, still at the payment page

The message was like "payment was received but some error occured", CIBC app shows money deducted from credit card, but when trying to login to my account again, I am still being redirected to "Let's complete your activation", after pressing the butt...

havent recieved my monthly credits

I have been getting my referral credit $1, loyalty credit of $3 and my auto pay credit of $1 every month up till this months payment. Why? nothing on my end has changed.

iMessage Send and receive text message is still on "Waiting for activation"

I recently transfer my phone number to Public and in my settings on my pone it's still trying to activate it but i have done research and when you're supposed to receieve the confirmation sms i have not receive it.

Options for talk, text and data in the US

If I am travelling to the US for a week and want unlimited talk and text and 4GB data, what are my best options?

Resolved! eSIM Activation

Prior to paying for my subscription the public mobile website said my device was ESIM compatible. However, after payment and downloading the app it suddenly says it’s not?’ Also, the app is garbage and it wouldn’t load a support ticket request so I’m...

Still Not Getting Good Connection

I followed all of your suggestions.Anyone calling my cel phone still says they cannot hear me, words are choppy.

Resolved! Give Back

I just got switched over to the Points Rewards and I see that I got 5 points for Welcome Present.I also got another 5 points for Give Back. I am not complaining but does anyone know what give back is?

No MMS after switching to Public

Hello,I have not been able to receive MMSs since switching to Public Mobile last week. I followed the instruction from "Possible fix for MMS issues when switching to Public, picture messaging not working but data is fine" from Jay_MB minus the Textra...

Can’t cancel autopay - locked out of account

Hello I lost my phone and my email on file is expired. I am unable to access my account and cancel autopay. my email on file is ******* please help asap. Or else I need to start the credit card dispute process. @ customeragent

Resolved! Upgrade to new phone

Im currently a customer with public mobile, been for almost 2 years. I contacted customer service but havent heard anything back yet. Has anybody upgraded to a new phone with public mobile and kept their phone number? my iphone 8 is on the brink..

Activation Failed

I ported my number to Public Mobile on May 6 but I still cannot call out as of today. The agent texted me but could not do anything to help. What can I do besides cancelling?

Resolved! New customer

Hi my friend just joined because of me and the can us 34$ plan. On his first day he realized he selected the $34 plan that doesn't have can us. Then he switched to the correct plan and paid $34 again on the same day his first. How can he be refund...

SIM PUK code

My cell needs a SIM PUK code to unlock. Cannot find in my account.

Resolved! Do LD Bonus Add on Stay if Changing Subscriptions?

I have 2 500m LD Bonus add ons will they Stay if Changing Subscriptions? ($60 Canada US to $35 Canada US)

iphone - Imessage and Facetime help!

Hello,Done all the pre research. See this was a common problem noted and logged with complaints. I’ve tried all the recommended fixes. Anyone continuing to have this issue? If so how did you/are you planning to resolve. I am quite confused on what to...

Resolved! new prom ends May 20

my current plan just renewed today May 8. if I change to the new plan 5g $34, which ends May 20. When will the new plan be effective? Can I still get the prom price? Thanks