Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29166 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40875 Views
  • 185 replies
  • 29 Bravos

WIFI calling we need this!!

Is there going to be support for WIFI calling soon? I have been a long time PM client and would like to stay but we do not have very good cell reception at our place now and are missing or drop calls all the time now.

iPhone 15 Dial Pad not working during phone calls

Dial pad doesn't allow me to make selections during call by pushing numbers on it.I hear click but my selection is ignored and call eventually ends, because "I did make a selection".This is happening most of the call but only I'm on LTE or 5G.When I ...

Tatiana64 by Great Neighbour / Super Voisin
  • 1344 Views
  • 2 replies
  • 0 Bravos

Resolved! need to close an account

Hi, my son's account needs to be closed. I am paying for it on my credit card and he no longer has a phone. I don't seem to be able to sign in under the email address:*****@**The only other email it might be under is his name with 09 I believe?I have...

camialli by Great Neighbour / Super Voisin
  • 395 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Limits

Hi, will I get a message when my data is nearly used up?? Will the data just stop working, or will I start to get charged for going over?? Thanks

diluz by Great Neighbour / Super Voisin
  • 414 Views
  • 2 replies
  • 0 Bravos

esim not compatible

We recently activated an account for our son and we went the esim route after verifying the IMEI number from his cell would work. After completing the purchase and attempting to login to activate accounts it gave an error saying the esim NOT compatib...

Jaxhavard by Great Neighbour / Super Voisin
  • 373 Views
  • 2 replies
  • 0 Bravos

No US service

Bought a US package a couple of weeks ago and when I got down to the states I had no service to call

Roland1 by Great Neighbour / Super Voisin
  • 313 Views
  • 2 replies
  • 0 Bravos

log in loop

Hi there,I am unable to get past the log in page.  It keeps asking me to "resume activation" or "return to log in".  When I click resume activation, it gets me to an error page error code xxxx.  If I return to log in - just loops me around to the sam...

Kelly-S by Great Neighbour / Super Voisin
  • 422 Views
  • 3 replies
  • 0 Bravos

sms not working

HelloI activate a PM number BUT sms not working. What can I do????

leebykhk by Great Neighbour / Super Voisin
  • 383 Views
  • 2 replies
  • 0 Bravos

Resolved! Services not active but need to transfer out number

Hi everyone,I am trying to transfer my number to Fizz. My PM subscription was for Mar 10 - Apr 9, so I was under the impression it would be active until end of day today. However, PM has put my services on hold because I turned auto-renew off, so Fiz...

ninalam by Great Neighbour / Super Voisin
  • 553 Views
  • 3 replies
  • 0 Bravos

No SSM texts and iMessages coming from my email

My iPhone 13 and I registered for eSIM. And now I only get IMessages from my email. What do I do? I restarted and restarted the network. Keeps saying it is verifying my phone # when I try to change it

Jo-Anne1 by Good Citizen / Bon Citoyen
  • 948 Views
  • 9 replies
  • 0 Bravos

How to determine if phone is volte-compatible

I'm trying to determine if my phone (a Samsung A32 5G) is volte-compatible; I don't see a choice for volte under mobile networks, but I do see 5G/LTE/WCDMA/GSM.  I did successfully do the test of calling a local number with wifi turned off, seeing th...

Trying to subscribe, keep getting stuck on 'Processing Payment'

Just moved to Canada and want to get a mobile subscription. Every time I enter all my details correct and try to pay by pressing the 'Proceed payment' button I get stuck on a page showing "Processing Payment" but nothing happens. I have used 3 differ...

Justahuman by Great Neighbour / Super Voisin
  • 285 Views
  • 2 replies
  • 0 Bravos

Group texts and photos

Does anyone else have problems receiving images by text and not able to do group texting?

2YAZ-W1AX by Great Neighbour / Super Voisin
  • 370 Views
  • 2 replies
  • 0 Bravos

Why The sim doesn’t work in my phone unlocked

It’s keep saying SOS when I put my sim card in  my phone like public mobile block my phone from accessing the service because when I put it in a Samsung  it’s work fine and I know my phone it’s unlocked I bought it  from apple it’s a iPhone 15 pro ma...

Camill by New in Town / Nouveau en Ville
  • 320 Views
  • 1 replies
  • 0 Bravos

iMessage number not activating

So I’ve switched to public and was able to get my number transferred, but my IMessage on my iPhone 15 will not activate with my number. Not sure how to fix it

Matt2002 by Good Citizen / Bon Citoyen
  • 9934 Views
  • 8 replies
  • 0 Bravos

What is considered expiration?

I was under the impression that when something ends on a certain day, it ended at 11:59 PM that day. Not the morning of the day.All these plans at Public Mobile had an expiration of April 9th, which is today, but does not April 9th today, and at 11:5...

Sansan by Mayor / Maire
  • 433 Views
  • 3 replies
  • 2 Bravos

Resolved! subscribing

I cant seem to reach the customer service they are very slow to respond help, trying to subscribe since yesterday

ds7 by Great Neighbour / Super Voisin
  • 649 Views
  • 5 replies
  • 0 Bravos

wont let me register new card

My account expired. Old card does not work trying to register new working card. System says cannot process at this time please try again later. Not good because need this phone for work. uhg. Please help.

Vandertrout by Great Neighbour / Super Voisin
  • 416 Views
  • 4 replies
  • 2 Bravos

Help Please!

I ported my number from Virgin Mobile last Thursday.  Everything is good except l can't send or receive texts.  I have submitted several tickets and PM's during this time. None of which have been responded to. This is beyond ridiculous.  Can someone ...

Rayzer by Good Citizen / Bon Citoyen
  • 326 Views
  • 3 replies
  • 0 Bravos

Text

I can call using my cell phone, but I can not receive or send texts.  After 5 Days I port my number to Public Mobile. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?

Text by Great Neighbour / Super Voisin
  • 345 Views
  • 3 replies
  • 0 Bravos

New Plans Alert!!

Hi all,  $26 4GB  (new activation only!!) other:$15 - 250Mb$25 - 1GB$29 10GB$35 50GB$40 - 75GB$55 - 100GBI think they don't offer any Canada-US plan at the moment, which I think it is weird.  I think they direction is they will have that as a ongoing...

hTideGnow by Mayor / Maire
  • 1167 Views
  • 14 replies
  • 2 Bravos

Resolved! Number

when I signed up I wanted to transfer over a number , so I did that. What I didn’t know, was that the number had to be active with no owing balance, but that number I wanted to transfer was in the hole 40 bucks, so when I was activating my eSIM, ever...

Joshreid by Great Neighbour / Super Voisin
  • 398 Views
  • 2 replies
  • 0 Bravos

iMessages and FaceTime only working on email and not phone #

Hi thereI Got an esim card and installed. Ported my existing phone #. Had to go into settings to pick the eSIM card under settings > Cellular so the old one was no longer chosen.But my FaceTime and iMessages won’t verify my phone # and now when I cal...

Jo-Anne1 by Good Citizen / Bon Citoyen
  • 755 Views
  • 4 replies
  • 1 Bravos
Need Help? Let's chat.