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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone number changed

I was driving downtown texting my wife when my number changed. I have an esim on a Samsung S22+. The number should be one transferred from Telus. It had been working for months. No idea how or why this changed, but even public Mobile tried to send to...

Phone calls

Can’t make an out going phone call after the activation of number transferred.

15 dayUS talk, text data packages for $30

I am confused as to why when travelling with 3 others who also use public mobile and all of us have signed up for the 15 day USA package for talk text and calls. I cannot receive or make phone calls. Another in our group is having trouble sending and...

eSIM activation

Hello ,I just got a new phone that supports eSIM and my old phone does not support it. Because of this I am not able to use the new phone.pls assist.thanks

Cant access phone number after transfer

Hi @CS_Agent After porting from Rogers to Public Mobile, during the e-sim process it messed up and now i dont have access to my original number. And i cannot sign into my account due to the text message verification. I was hoping i can sign in and tr...

Esim

When transferring to a newer iPhone do I need to delete the existing eSIM?

Activation issue

Activation unsuccessful need support

Phone call

Could not make an outgoing call[asked & answered in other thread]

Porting issue Fido -> PM

I need immediate help. Not able to receive calls or text messages. Been a nightmare for the past 72 hours

How does the Canada/US/Mexico plan work ... and can I change back to old plan if I want to?

I have several questions and I hope it's ok to ask them here. I'm considering switching to the Canada/US/Mexico plan but the "details" info concerns me. It says this is a "limited time" offer only and can be cancelled anytime. Is that true? Also,...

Account is locked

My wife’s is abroad now, and she desperately needs roaming to be added, but her account is locked. What should I do? I’ve changed the passwords, but it doesn’t help. PLEASE ADVISE ASAP. Thanks

MMS & Voice notes not working

since switching to public mobile i cannot send pictures or voice notes, can someone help?

Resolved! Canada-USA-Mexico plan

I have the new Canada-USA-Mexico plan, I am in Mexico now, can I call and text Mexico and Canada unlimited without any additional charges? Also use data? Thank you.

Resolved! international call

Hello,I can not use my international long-distance minutes when I call it says; "sorry your call cannot be completed is dialed".

Resolved! $29 Mexico plan

I saw the plan last week and would like to get that. I finally got the sim card today. I see a $29 plan there now but no mention of the Mexico roaming. Is this the same plan?

I just sign up a plan but can not get sim card

Due to Canada post strike.i want to change to eSIM but no response from support.any thoughts? thanks

US plan stopped working for calling & MMS after 7 days

I'm in Arizona with family. Three of us have public mobile accounts. One is a brand new 100 GB us/can plan, another was an old account upgraded to the 30 GB us/can plan, and mine is a cheap plan with a 15 day talk/data add on. We're working with one...

Re: Public Mobile Email address .

My phone can use data, but phone number does not available to call out or be called .Need help to solve the problem.thanks

Sending/Receiving Issues with Iphone Contacts

I am unable to send/receive pictures and/or group chat with my android phone to/from my friends/contacts who have an I-phone.I can send/receive pictures and chat with out issues with contacts that have an android phone.I can also simply test message ...

Text message problem - text & images received on SMS show in 2 is different threads

Hi folks.I didn't have this problem on my old provider but ever since I moved over to Public Mobile, if someone sends me a photo or image, it'll show up in a separate SMS thread than the texts.How do I fix this. I'm on an Android Google Pixel 6.Than...

Resolved! PM account info vs. SIM card info

My phone (SIM card) says I have 2 GB of data, 25 days left until reset, and I have used 310 MB.My Public Mobile account says I have 1 MB of data, that it is all used, and that I have 11 days left until the reset.Why are they so different?Thanks!

Resolved! Transfer Phone # not working

Hello,Yesterday, I downloaded the PM app and signed up for the 50GB plan on my Android phone. The payment was successful. I chose to transfer my existing phone number from Fido to PM. I left my Fido sim in the phone and within 10 minutes, I received ...

SE Asia

I’m traveling to SE Asia tomorrow night for several months (I’ll be getting an E-Sim for each country) is there a way to still receive text messages while I’m away? I hope so! If not, what would text senders see on their end when sending texts if I a...

Data Disappeared

I had bonus data given to me and I changed my number. Why did it disappear from my account ?

Resolved! possible duplicate account

I created a new account with Public Mobile last night. Started process on lap top and finished on Iphone, two payments taken off visa and an email from Public Mobile with a different account number and my old cell number which is deactivated. How do ...

Help making complaint to public mobile

I need help finding a higher up as cs agent has been the opposite of helpful, when I have told them my entire situation. Can anybody point to how I can find a management/someone who can deal with accounts who is not a cs agent? I was told my account...

USA roaming

Hello,My plan is the “50 GB within Canada and the US.” If I stay in the US for the winter, will I have to pay any additional fees other than my plan fees?

auto renewal payment

Hi im curious if anyone is having an issue with the auto renewal. My account today did not renew on its own. I tried to do it manually through the app and it says that it's unable to process it at this time. I have tried several times and keep g...

Resolved! Problem with the Phone Nr

I can not the Phone Nr. working

Resolved! My wife's phone logged out

Hi. My wife's credit card has been compromised. She tried to login to her account but she accidentally put the wrong password 3x. Now her phone service has been logged out and she couldn't log in to update her auto payment credit card. Please help. S...

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