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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 43005 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53416 Views
  • 182 replies
  • 30 Bravos

My account was charged multiple times

How do you talk to a human being about $100 worth of charges to my account. This is the stupid set up ever. What if someone had access to my account and was using my banking info. Time you figure anything out you could be out hundreds of dollars

bradrafuse79 by Great Neighbour / Super Voisin
  • 831 Views
  • 7 replies
  • 0 Bravos

Sim card issues

I have a new sim card through public Mobile but by the time I activated it my old subscription was already expired, so now I can't receive calls or texts  

TGB by Great Neighbour / Super Voisin
  • 612 Views
  • 5 replies
  • 0 Bravos

Compare Koodo, Add more VoLTE phone support

Hello,Since PM doesn't sell phones directly, I'd expect PM to have Volte support on all phones sold under Telus/Koodo network. I have an iphone 7 which support Volte on Koodo network but not in case with PM. All new phones sold by Koodo/TELUS in 2018...

inonosa by Great Neighbour / Super Voisin
  • 800 Views
  • 6 replies
  • 0 Bravos

How to get deactivated number back

HiJust want to know to get my old number back because I was not using it and was not paying it as well now if I want same number back how I can do that.Thanks 

Mobile phone

Mobile network not available. Emergency calls only

Marl63 by Great Neighbour / Super Voisin
  • 515 Views
  • 2 replies
  • 3 Bravos

Resolved! Verification code

In between porting the number and confirming the phone I can’t access the confirmation code

Teech by Great Neighbour / Super Voisin
  • 513 Views
  • 1 replies
  • 0 Bravos

SMS/MMS not sending after porting number over

I ported over my fizz mobile line over to Public Mobile last night (more than 12 hours ago). I can now make/receive calls and use data, but I cannot seem to send or receive SMS or MMS. I know the transfer was successful because my previous provider (...

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BillyPoon by Great Neighbour / Super Voisin
  • 854 Views
  • 5 replies
  • 0 Bravos

My account

My subscription failed to activate and I am getting no where with your customer support.  I would like to speak with a real person. 

LedgeJ by Great Neighbour / Super Voisin
  • 331 Views
  • 2 replies
  • 0 Bravos

Data usage is not correct...

My billing cycle starts August 10, 2024.  I checked my data usage from August 10 to August 14th, 2024.  I used a total of about 18mb.  But on the overview page, it shows that I used 113mb.  Anyone else seeing this issue?Thanks.

yeej by Good Citizen / Bon Citoyen
  • 955 Views
  • 10 replies
  • 1 Bravos

Data not working

I recently changed subscriptions to a "50 GB Data at 5G Speed" plan, effective today. Only issue is my phone data won't work, I can't access anything over the internet. My data usage currently shows 0mb/50gb. I can still get SMS messages but nothing ...

unk by Great Neighbour / Super Voisin
  • 298 Views
  • 1 replies
  • 0 Bravos

how to cancel a phone

Hello, I need help. I've been paying for a friend's phone. I created the account in her name with her email address. I can't access her email. She says she can't either. She is unwell and in hospital. I need to cancel her phone. How do I do this?Than...

PJammy505 by Great Neighbour / Super Voisin
  • 338 Views
  • 2 replies
  • 0 Bravos

Unable to purchase Esim

I am currently in USA but visiting Canada this weekend. I am trying to purchase an Esim but having issues with the credit card transaction.

zinwang by Great Neighbour / Super Voisin
  • 314 Views
  • 2 replies
  • 0 Bravos

Travelling in the us and phone quit working..

My daughter is travelling in the us -we added on the us roaming plan - and it worked for the first 10 days. Then just quit working- she can not call or text. This is a screenshot of her account - the numbers don’t make sense to me?  

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Leahehillman by Great Neighbour / Super Voisin
  • 418 Views
  • 3 replies
  • 0 Bravos

Resolved! LOst public moblie Sim

I lost my phone and need my number back is there a way i can get it ??

Martin26 by Great Neighbour / Super Voisin
  • 553 Views
  • 4 replies
  • 0 Bravos

Hold account for 1.5 month

Hi , I am going out of country from Aug 22 to Oct 06, 2024. I would like to hold my account.  My billing period is 20th of every month.  please do not charge to my credit card on Aug 20  until I am back to the country on Oct 7, 2024Thanks

number transfer issue

i went to transfer my phone number to an old inactive one but now i can’t receive messages from either the original one i started with or the old one i was trying to transfer, my phone settings also say my phone number is the same as before the trans...

konnormorrell by Good Citizen / Bon Citoyen
  • 1068 Views
  • 11 replies
  • 0 Bravos

confirming #

put a new sim card in the wifes phone,because she didn't renew her credit card.I got a new # but I can't confirm because the phone is not yet working.Any help would be great.

nancypants by Great Neighbour / Super Voisin
  • 228 Views
  • 1 replies
  • 0 Bravos

Confirm Your Identity

Hello!I am trying to activate my account on the app and on the last step it says that I'm logged in from an unknown device and to confirm its you, enter the 6 digit code sent to **** *** *199I have no idea what number that is or where it was sent to....

Ling19860 by Great Neighbour / Super Voisin
  • 270 Views
  • 1 replies
  • 0 Bravos

Resolved! eSIM card accidentally deleted

Can I possibly get a credit to buy a new eSIM as I deleted the one I got when subscribing 

Kal3n by Great Neighbour / Super Voisin
  • 469 Views
  • 2 replies
  • 1 Bravos
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