Data usage is not correct...

[yeej]

My billing cycle starts August 10, 2024.  I checked my data usage from August 10 to August 14th, 2024.  I used a total of about 18mb.  But on the overview page, it shows that I used 113mb.  

Anyone else seeing this issue?

Thanks.

[yeej]

Thank you.  I will try that route.

[softech]

@yeej 

you can open ticket with PM support and discuss with them about the possible discrepancy.  

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[yeej]

I am actually using PM's usage data.  I looked at the data usage for the time cycle and it matches what my phone app has...about 20mb.  But overview has 113mb.  I rarely have data usage on so I don't think it's possible that it could be about 90mb off even if there is some daily synching that happens.

I wonder if PM has a direct person or contact I can discuss this with?

[Meow]

Your phone's usage and what PM reports might not be in sync. Phone might not catch all communication so always refer to PM account. PM updates data usage 2x a day so it is not up to the minute...

[eddieO]

@yeej the additional is likely from background app updates. If you go into your phone's settings you can control the updates to only occur when connected to WiFi