yesterday
My billing cycle starts August 10, 2024. I checked my data usage from August 10 to August 14th, 2024. I used a total of about 18mb. But on the overview page, it shows that I used 113mb.
Anyone else seeing this issue?
Thanks.
7 hours ago
What was your previous 30 day cycle's usage? Or your last day's usage? It could be a browser cache issue. Are you out west? The data counter rolls over at midnight eastern on day 30.
yesterday
Thank you. I will try that route.
yesterday
you can open ticket with PM support and discuss with them about the possible discrepancy.
please open ticket with PM support:
yesterday
I am actually using PM's usage data. I looked at the data usage for the time cycle and it matches what my phone app has...about 20mb. But overview has 113mb. I rarely have data usage on so I don't think it's possible that it could be about 90mb off even if there is some daily synching that happens.
I wonder if PM has a direct person or contact I can discuss this with?
yesterday
Your phone's usage and what PM reports might not be in sync. Phone might not catch all communication so always refer to PM account. PM updates data usage 2x a day so it is not up to the minute...
yesterday
@yeej the additional is likely from background app updates. If you go into your phone's settings you can control the updates to only occur when connected to WiFi