Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
why would tethering not be enabled on my phone? we have 4 actiavted 2 teens, my wife and myself. why would i be the only one thats being told to contact to tether?
I get this message when I try to buy any plan "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"going back and trying again does not work
I have PAID for Public Mobile, $10 for the SIM card and 39.00 for a month of service, and yet, when I try to activate, I get this error, with no options as to how to troubleshoot.Please advise.
How do I get an eSIM for my new iPhone14 - replacing my iPhone X which I am currently using for Publicmobile service
I don’t need voicemail function, it eats my limited call miniutes when I miss calls that go to voicemails.
The message says to contact a customer service agent. Since im new. How do 8 do tha5?
I am traveling abroad in Europe and I am locked out of my public mobile account.There is no public mobile roaming service available in Europe. So:I cannot receive a text message for two factor authentication.I cannot forward my phone number to anothe...
Lost my phone about 2 weeks ago and got a new one along with ordering a new sim from PM. Installed it, registered it and got my account off lost/stolen mode and all was well. After going through the new phone I realized it was defective. The biometri...
I love the Public Mobile rewards program and the many opportunities to earn rewards in many different ways! Glad to be a loyal customer of Public Mobile.
I cannot call a 343 number, which is the new Ottawa area code. I get a message telling me to check the number and try again. The number is valid, and they can call me. My wife, whose phone is also with PM, has the same problem. We both have 613 numbe...
I am on step 3 of the activation. I paid for a monthly service, put the sim in the slot of my iPhone but when I get to the part in the Public Mobile app when I say I have a sim I get unable to display page error. Do I have to do something on my iPhon...
Hello, I need to talk to an agent/tech advisor. I'm trying to activate my account and am having issues. Please help.
Previously, I had an account under email xxxxx@Yahoo.com, phone number 6xxxxxxxxx which is already disabled due to inactivity.Now I have registered a new number 613xxxxxxx under the same email xxxxxx@Yahoo.com, which sent a confirmation code to the o...
Hi thereI am getting numerous people (not contacts of mine) calling me saying I just called them. Is something wrong with my sim or is a scammer using my phone number to spoof call people? Either way, what can I do about this? ThanksBen
While purchasing a US roaming package it indicates it is "For 10-15 Days only" at the top and 15 day at the line item.Is it 10 or 15 days.... It is important as there is a huge difference between 10 and 15.... which is 5...
As I sit here, I wonder if it's better to stay on the legacy system or move to the rewards program. If anyone has any ideas, please excuse my lateness in asking. But, I'm finding it hard to believe that transitioning is a good idea.Naepalm
So I set my dad up with PM and he lost access to his email so I switched it to mine but then his whole account just went missing his phone was cutoff saying the payment didn’t go through that my card was expired but it comes off of my card and my car...
I brought my son over to PM and last night he told me his cell phone (Apple) is displaying this SOS message andhis phone is locked, he can't use it. He said he was trying to do a SIM Pin and the phone got locked. He says he needs a PUK code to unlock...
you changed things..now how to enable auto renew?
On July 6 and July 9 a total of 207 dollars was taken off my Visa without authorization. My plan is 48 dollars a month which is automatically taken off my Visa. So I am not sure why this has happened.
ESim didn’t work to transfer my existing freedom mobile number help.
I have chose the plan with eSIM. However, my phone cannot download the PM app, becasue the phone is regiested in China not Canada. I purchased one phsical SIM card. Can I trafer it to the phisical SIM? BTW, I have not sucessfully open the new line. C...
Hi,I can't log in to my account (under the email heer.ashley@gmail.com) because it is sending the ID confirmation pin to (I believe) the number that was on the sim card before my current number was ported over.
Today I discovered that I was NOT surcharged on my Telus bill. So it appears it won't happen. Read here. For me, it was another nail in Telus's coffin for me to leave Telus.
I have setup auto renew for my account. today i received a text "your services on hold pay now" I'm wondering why my services on hold even though i have setup auto renewal and also i have enough fund in my bank. I have login to my account and trying ...
I recently signed up for Public Mobile. I paid $39.55 on my Visa ($25 for the first month, $10 for the sim card, plust tax). I recently received the sim card and was trying to activate it on my phone. I downloaded the Public Mobile app on my phone...
I've been public mobile for nearly 5 years now. I recently got a new sim, and was going to transfer a long standing landline.When I started the activation process, I created a new account for the number, but then got this error immediately after it w...
I screwed up my number transfer and it had to be re-requested.I was very impressed. I needed the number transfer re-requested and the CS Agent confirmed my info and got the transfer request re-issued. H explained everything very clearly and kept me i...
I need to access my invoices paid for February and March for an expense claim for work. Can I please get help with that?
I cannot call/text nor receive them. It says I am unable to connect to mobile network when I try to call someone. I tried rebooting, taking the sim card out and putting it back in and even tried putting it in another phone. It still says unable to c...
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