Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, how can I get help from customer support agent
I can't make phone calls and I can log in to my account. It says Forbidden A1.
How do I get a refund like been trynna figure it out now for like n hour n I hate this service worst thing 2 deal with n they don't even have a hotline
I tried my public mobile sim card in another phone. It wants an unlock pin. What do I do?
can not reset after waited for days
Currently on $25/m 1GB 3G data, unlimited talk and want to downgrade to use up my data/minutes but can't switch to $15/m plan as it seems to be only for new customers now?Have 8GB of data and 1900 of minutes (Canada & Intl) in bonusesIf I switch to t...
My old # ran out of minutes and won’t let login , says I’ve tried to many times when I’ve only tried once ! SO I bought a new plan and got another # and everything works except out going calls !
Is PRL (preferred roaming list) still a thing? On CDMA I remember having to update the PRL occasionally to ensure my phone connects to the closest towers.I noticed while trying to troubleshoot dropped calls that on LTE I get a much weaker signal than...
I only have one bar showing, which occasionally goes up 2 bars, then quickly reverts back to 1 bar …don’t know if that has anything to do with it, but my phone just recently dropped 2 calls in the middle of a conversation.
I wanted to upgrade my plan and the the only options I was given were to keep my current plan which is 3.5 years old and now inferior (slower and less data) to plans offered for lower price by public mobile and competitors, pay more for a plan i dont...
I have US/Canada plane and I also purchased international minutes to call Bangladesh, now if call US will it use my purchased international minutes?
I recently started a subscription and it was working fine for 3 days until I got a text from Public Mobile. It said that the transfer of my phone number was unsuccessful, so they gave me a new number. If I wanted to to use my old number, I would have...
My phone is unfortunately not ESim compatible with public Mobile so I optioned for the $10 sim card... It was placed may 17th and I still have yet to receive anything in the mail or any kind of delivery updates or notifications through email. I am pa...
Hi, I would like to know if the 30go fidelity gift I receive from PM will still be working if I change my plan? Thanksss
I have made a new activation and I want to transfer my VOIP line ###-###-#### but when I request, it says "This number isn't available". Can someone check if my port request has already been made or not when I called the VOIP line, they said they did...
Hi everyone!My dad just lost his phone at an airport in Korea. He can't login in to his Public Mobile account since the verification code gets sent to his old phone. Is there any way he can get back his phone number? Thank you
My phone always dropping after few minutes of conversation. I have monthly unlimited plan and payment is automatically charged every month. Don't know why dropping
I had a esim and just bought a physical sim. I added the number in my profile and make sure it was correct. I put the sim in my phone and reset the phone and re enter the sim many times and all I have is SOS. How long does this take to update. Its ...
As others have mentioned, the zoomer port failed using imei , I’m stuck in limbo. I wish I had read other messages that said to use the account number with two leading zeros first. How do I restart the port process now? Tried chat but no one actually...
Im currently travelling and realized that im not able to receive OTP codes for my 2FA accounts. Is there a way to enable this and make me receive my OTPs?
Tried to enter sim number and it was too many digits
Hi,New subscriber here. I just finished paying and it asked me to complete the activation process via the app. However, once I entered to transfer my number from my existing carrier, it tried to activate the eSIM and it failed.Now, I cannot continu...
I was able to send/receive pictures via text, but several momths I received a text msg from you ask me to follow the instruction below to setup https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phoneso i created a new APN ...
I need to purchase a new sim or even transfer an ease him but when I try to select these items in the app they will not open and it tells me that there's an error
duplicate thread
Is there any tool accessible to public for checking compatibility for VOLTE etc on public mobile? I talked to a CS rep regarding frequent dropped calls and was told that my phone is not supported by PM, but would work fine on Telus or Koodo.I am extr...
I activated new esim few days back, i can make outgoing calls but cant get incoming call, if someone tried to dial my new number they are hearing old user voice mail welcome message , also i cannot send or receive any text message. I need help to fix...
Are there any $10 plan users still out there? When I originally signed up 6years ago I was on a $10 basic plan. It seems now that PM is no longer interested in providing basic service below the $15 price point. The $15 plan worked out to only $8 afte...
I am switching from another provider and want to keep my current phone number
Why is my bill more this month? Why are you not e-mailing me or answering my question?
