[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Call forwarding fails
Call forward *004* code returns an error and forwarding fails. Specifically I am trying to set the voice mail answer time to 30 secs.*#61# -> Shows all call forwarding disabled.I would like to set a voice mail answer time of 30 seconds via this comma...
eSIM won't activate
Hi, I recently purchased my plan but the eSIM won't activate. I even tried to remove my current physical sim card and it still did not work. I do not want to purchase a physical SIM card as I still need my old one. Any suggestions?
Stolen
My sister's phone was stolen we are both on public mobile I'm going thro my account obviously because hers is stolen we need to shut her account ASAP
Site down?
I can't log into my account or process any payments.
I just purchased US-Roam Text Talk and have -1 minutes and texts left
Hello,I purchased the woeful add-on for the US, since after all international means non-US (what a rip-off).Now that I purchased it, it says 0 % used of -0.02 minutes left.Tell me, oh great ones, that I have to purchase more and more until I can make...
my account
HOW to transfer phone number from eastlink to public mobile
Resolved! Multi charged for monthly payments
Hi all, I have 2 extra charge on my bank statement for my monthly payment, does anyone know who should I contact regarding this issue? Thanks!
Resolved! Length of agreement or term
Hello, I recently signed up for the 50 gb Can/US plan. I’m waiting for the physical SIM to arrive so haven’t activated yet. I’m wondering how to determine what the term length of my plan is, for example is it 30 days or 90 days. Thanks in advance...
New activation
Hello, I just purchased a plan, tried to activate it (eSim) with transfer number option, I entered everything at end it just says something went wrong contact support. Kindly help me, payment was successful but still activation and transfer is stuck.
Suspending account
Is it possible to suspend my account for a week or two? Currently my subscription renews at the beginning of a month. I have some funds as a credit in my account and also have a credit card on file.If I stop my subscription so it doesn't renew the st...
Need a number transfer request
Hi, I recently switched over from rogers and made an attempt to keep my phone number but didn't accept the request from rogers when prompted. Now my new plan with public doesn't work properly and I've had to resort to using my rogers sim again while ...
Porting number to Public Mobile
I am trying to complete porting of my husband’s new cell phone service with you. My husband’s name is Richard Walker, cell # ###-###-#### . Can you please tell me what to do to get this completed? i don’t know what to do. My husband is not able to r...
PM app
Does anyone find the PM app takes forever to download your account in the last week or so?
Data and monthly payment
My monthly payment used to be $26, but it increased to $28 since April 2024. I would like to know the reason for this change. Furthermore, I am unsure about the amount of data I have, as I am unable to use it when I am outside. As a senior who is not...
Resolved! roaming packages
Hi. I only see US roaming packages. I need one to cover Europe. I remember purchasing these in the past .
Recharge my card
I had my payment method set to the wrong card so it couldn’t take the payment. I changed my card info and it still won’t take the payment. On my app there is no option to add funds with credit card so i don’t know how to pay it. I’m stuck with no cal...
How to print invoice 3 years ago.
How to prevent invoice 3 years ago for tax purpose?
Porting from Shaw landline
Porting from Shaw landline but cannot complete because I cannot receive text messages on the landline. How do I complete the transfer?
Payment voucher problems
It says my payment voucher has been successfully added but it's not
Resolved! From SIM to other phone eSIM does not work
Hi, How can I port my subscription with same phone number to a new IPhone (14 from US, no SIM available)? I purchased and downloaded a PM eSIM on the new phone, but it is still impossible to port on my own. Thanks!
E sim issues
My e sim cannot be activated someone help me pls
Failing to Activate and no help in sight! Resorting to public posting.
I was able to go through most of the process to activate except I got an error at the last step during actual activation. I have not received my activation email so I cannot load the eSim manually. The apps support is utterly useless and there is Z...
Trouble porting out a number
Hello, Public Mobile initially didn't set up my number correctly on their end. I use my original number with no trouble. BUT, whenever I login to public mobile account, they sent confirmation to the wrong, temporary number they originally gave me. I ...
Activation
It allows me to buy a subscription and at the end telling me that Esim is not compatible for my Motorola stylus 5 G, bought a public mobile sim card but still telling me esim not compatible.
Activation error
Trying to open new account for a new number because I locked out of my recovery email and number because someone stole my phone.It accepted my money but says activation error.I submitted a ticket but what the heck is going on
New subscription troubles
Trying to open account for my wife. I completed payment set up and created her account. Next, it said to download PM app so the number could be transferred and eSIM downloaded. All I’m getting since I downloaded the app is ‘subscription not activated...
Resolved! Transportation miss
I’ve been trying to port my husband phone number from Bell prepaid to PM. I got contact number from this forum(Thank you). So I called today all day.but now my phone number is his old number(Bell) and my original number is gone. I talked at 10 agents...
my number is switched to another number without my permission
so Friday night I lose my phone service completely until Monday ,my service came back with totally different number and my account is lost ,,I am trying to contact anyone from public mobile with no luck anything you want to do the first thing they as...
US Roaming
hey all, we plan to go to the US for a couple of days. I wonder if this plan is good, or if I have to buy add-ons. Also, does this plan mean that I can call, text, and use the internet when I'm in the US? I have attached an image.
Resolved! My rewards page blank
Good evening,I cannot have access to my rewards page. It goes blank and doesn't change.Do we even have rewards anymore? I paid more than I usually do.
