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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Vacation in europe

Constant error message

"Sorry, we’re not able to process this request at this time. Please try again later." Is all I'm met with after attempting to edit/change credit cards and resume payment. I've been trying for a week now, everyday it fails on both the website and mobi...

I didn't receive my Physical USIM card

On Dec. 28, I bought a promotion plan to switch to publicmobile. The PLAN should give me a free USIM (Physical USIM).But I haven't received that USIM yet, and neither did my family who bought the same PLAN.One of my family member found out that if h...

Anyone get their December community reward yet?

I am still not getting my december one and January has passed.

Can’t recieve a text to confirm my identity

I can’t receive the text to confirm my identity because the phone I am trying to set up is for someone with dementia and has no texting capabilities…can the code be sent to the email?

Tips for transferring phone number from Zoomer Wireless to Public Mobile

Hello all!I had a lot of trouble transferring my phone number from Zoomer Wireless before finding the solution, so I wanted to share it here.1) Instead of providing the IMEI, provide your Zoomer account number2) Your Zoomer account number is 9 digits...

No incoming calls with new lines

Ported 2 lines yesterday, but have no incoming calls or texts. I can make calls and data seems to work.Please help, thank you

Sim puk

How do I get a sim puk code?

Resolved! Account Access Issue

I am trying to help a friend who has lost access to her account . Can a moderator please help.Thankyou

The add funds feature SHOULD BE first and foremost on the website and app.

The make a payment feature is next to impossible to locate. Quite ridiculous. They want you to subscribe foremost. Which is not an option for many people. I personally do not like auto withdrawals from my account.

Differenc Between $40 and $39 plans

What is the difference between the $39 plan with 30Gb of data at 4G and the two $40 plans with 50Gb or 60Gb of data at 5G ? It seems that for the same money I can get 60Gb at 5G or 30Gb at 4G. Why would anyone take the 30Gb plan of there is no diff...

Account has been locked for days

My sister is trying to get into her account. She got locked out and the message said to wait for an hour. She tried to reset her password and was still told that the account is locked and to wait one hour. It is now 4 days later and it seems that it ...

I keep getting notifications of "no mobile data service. Temporarily turned off by your operator"

On Samsung Galaxy S22 phone. 4G plan. I searched in Community and found a few others looking for answers as well but no solutions I could use. It keeps sending these error messages a few times an hour, very annoying. Any help would be appreciated!

Resolved! ordered Public mobile SIM cards, but received TELUS SIM cards, not working

Hi thereI ordered Public mobile SIM cards.but received TELUS cards and they are not working.and these SIM card numbers are not accepted by the PUBLIC MOBILE website.because starting with 89122-30102-XXXXX-XXXXthey are not starting with 89122-30000-XX...

Resolved! Anyone else having this issue??

So I signed my neighbor up yesterday with Public Mobile. She wanted the $34 x 90 day offer. When I signed her up it wasn't there. So I thought it expired. So I signed her up on the $50 plan. I'm looking today and the $34 x 90 is still available yet ...

Data Plan Not Working

I had purchased for my father's cell plan with Mobile the 90-day 90GB data plan. He is currently in hospital, very ill so he wanted to be able to chat with his family and friends via video. He previously had the monthly $15/mo. 100 mins / 250 mb plan...

Int'l calls to Netherlands not working suddenly

I call these numbers regularly, but now I get the message, "the number is not in service", which is in fact not the case.Is there anything happening that is preventing the calls from connecting to NL?

Broken phone with esim

Hello, I broke my phone this morning and I have a eSIM. How do we switch it to a different phone or order a new SIM card for a different phone? I cannot find the phone number anywhere to contact anyone. Could somebody please help me out as this is ve...

Cannot Change Plan to Limited Promotion

I cannot upgrade my plan to the currently offered $34/mo for 50GB 5G, the plan doesn't appear in the change list, meanwhile the plans fine print does not specify new subscribers only so it should be available.

didn't get the promo I paid for

Signed up for the 40$ for 60 gig and only received 40 gigs ...

Slow data speeds

Running Android 4G capable phone on 5G service.Speed tests show data is very slow: average 1 to 3 mbps (struggles to load web pages without multiple attempts)My city has full 5G and 4G coverage, what can I do to get better speeds?What speeds should I...

Is Picture Messaging included in U.S. $15 add on

I am planning on going to the U.S. later this month and would like to purchase a U.S. add on roaming package. I see there are only 2 add ons available. Does the $15 plan include picture messages along with texting or do you have to purchase data in...

Resolved! SIM card ordered on january 18th... long waiting time

Hello! I need help. I ordered a SIM card for a friend who wants to move to PM, since Jan 18th and we are still waiting. Can someone tell me what is going on? He is forced to continue with the same company because PM has not send the SIM card yet.

Referred my sister, issues

Referred my sister to PM, she never received her SIM card but got charged her monthly fee.... She cannot log into the PM website to speak to an agent (keep getting error message, tried it and I get the same error). She called Telus, they provided her...

esim not working

I got the data plan and paid for e-sim but unable to get it to work. Initially when I entered my phone's IMEI number it said its compatible.

Text messages

Why can’t I send text messages longer than 5 or 6 lines especially if they contain an icon?

how to update credit card information

How to update credit card information

US add-on for 3g plan

My son has a Pixel 5 phone with the $15 3g talk and text plan. We'll be travelling to the US (road trip to NYC) and I want to get an add-on, the 15-day talk and text plan. Will that work with his current plan? The information out there about the win...

Resolved! Help with access to old account and delete a number

I have two numbers registered with you guys.. The reason being was, I got locked out of my other number because my Visa expired and I didn’t change the information in time now the only way for me to pay that bill is by getting vouchers how can I acce...

Add-On Data usage error

On December 27 I purchased one GB of Add-On Data. My data history says I used 372.5 of my Add-On Data since Dec 27. Yet my Add-On Usage History shows that I have no Add-On data left. Please explain.

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