Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi All, I'm switching carriers to PM. I paid for a Boxing Week special plan a little over a week ago and have received my SIM card. I've been billed by my current carrier Fido through until Feb 3. When is the best time to activate on PM so that I do...
My payment for this month has not gone through. I have tried paying manually with the same card and different cards and still get an error just saying my payment cannot be processed at this time. My phone has been disconnected and I have no service! ...
I have tried Chatbot. How do I find out if my service is suspended or just non existent in my area.
I ordered my sim on 26 Dec 2022 and it was expected to come at 04 jan, I am still waiting for my sim to arrive and I did not get any order number also. Anyone else facing the same problem. I currently live in Etobicoke, ON. If you know any store that...
i have an account that i cannot access because the verification phone number is not a number i owni want to change this number to a number i own. how can i change it
I had 2 subscriptions 1 for me and one for my wife my wife’s phone has been disconnected both plans were paid from the same account in December
I would like to know if my DATA is working now. I have shifted the number from VoIP number to here, Public recently. As of now, I don't see any indication that I have data.
Someone on Reddit was asking for a referral code, but that they needed a phone number to go along with it. Is that a new, legit thing, or did I just give my phone number for no reason? Should I be concerned about this?
I mistakenly paid for the account that I was dormant, how can I get a refund? Not happy with the support system which doesn't have a live person I can speak with. The chat is useless. Pl help!
Hi, I referred a friend and received a text message stating it, but it’s not showing up in my rewards. Any thoughts on why?
hey public mobile....is there anyway to disable VOLTE on my account?my samsung galaxy S23+ on android 14 OneUI6 does not have a option to turn it off....seems like I'm forced to use it..i would prefer to use the standard calling network as long as i ...
Where do I reply to a private message? Tks.
Changed and paid for. Phone has not changed. Frustrated enough to switch providers.
I topped up my phone and still can't make calls!!! What do I do?!?!?
Hello Public Mobile,I am not sure what else I can do or where to go as you see below nothing works.I signed up for a service on Dec 15 and did the 90 day option. I tried to port my number over while setting up, but it failed and it kept erroring out...
Hello, my daughter lost her phone so I need a new sim card. At the same time, I would like to update her service tp allow for more data. I suspended her service when we noticed the phone missing. She has a new phone but I can't seem to order her a ne...
With the "unlimited" data plans, ramping is to 512kbps. What can you do at that speed?Email and what else.?
HiIs it possible to send a request for a usgae history dating more than 90 days ago ? It is an emergency situation
Can I suspend service for a period of time but keep same number.
hello, I am interested in changing plans but currently receive $8 credit each month for referrals, pre authorized payments and loyalty. If I change plans will I still receive this credit each month? Thanks.
I was wondering what the benefits were for the points system? I am currently with the rewards system and I save $7 a month on my plan! I love the rewards system, but I am just curious to what the point system is. I think that I might stay with the re...
Why does Public not offer data add-ons good for a year like other cell companies??
Just switched to pm, transferred old number, got text from old provider to allow transfer. Unable to send or receive text messages now, but could yesterday. Also used to be able to make calls, but couldn’t receive them. Now can’t do either. Tried to...
Hi,I subscribed to Public and purchased an eSim card from the website. I have been billed since Jan 10th but can’t make/receive calls/texts or use my data at all. I am also transferring my previous phone number. Is there something I’m missing? Thanks
Hi, what is the customer service contact email address. Thanks!
just activated new account. I can call out however incoming callls go straight to voicemail. I'm assuming there is issue porting my cell number from Rogers. is there a way to corrrect this?
I have been locked out of my account for the last 7 hours
I logged in to the website to update my credit card info for billing, but when I click on My Account nothing happens. No account info is visible anywhere. Is it a temporary problem or am I doing something wrong? Thanks.
I am a customer of Telus and I have a Public Mobile cell phone plan. Since Telus implemented the eversafe id I have problems logging in. I have even tried using different email addresses for each. I am so frustrated.
I am travelling to Cuba tomorrow. I only see add ons for US. Are there any for other countries?
