7 hours ago
Hi, i'm trying to add a voucher payment but i keep getting a message saying "Sorry, we’re not able to process this request at this time. Please try again later."
6 hours ago
I got it working now. The problem was that i ordered a voucher for Koodo by mistake and not Public Mobile.
6 hours ago
Just used a regular muskbird voucher (not RTR) an hour ago. No problems at all.
I always clear browser and log in in incognito mode in the browser when making payments (I'm visually impaired and the app is just horribly non-accessible for me.) I also log out and back in to double check that my payment has properly applied - 8 years in and there are still caching problems for the Public Mobile account.
7 hours ago
hi @Virgil1
muskbird should be immediate.
did you also ask muskbird to check??
and you tried both using My Account and 1-855 to laad
if you did, open ticket with support agent
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
7 hours ago
@Virgil1 wrote:I got my voucher from Muskbird this morning (a couple hours ago). I got them before from the same place and no problem using them right away. This is the first time i've had a problem.
Muskbird vouchers should be active already.
Try the other methods of vouchers (via your phone/611 or the PM app).
7 hours ago
@Virgil1 You can message support and them to help load it or find out what the problem is with the voucher
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
7 hours ago
I got my voucher from Muskbird this morning (a couple hours ago). I got them before from the same place and no problem using them right away. This is the first time i've had a problem.
7 hours ago
hi @Virgil1
where and when you got the voucher?? some vouchers need 24 hours before it can be used
try using 1-855-4PUBLIC to load the voucher
7 hours ago
some retail purchased vouchers aren't activated until 24 hours after their sale. The ones from London Drug are good right away. Alternative is to get on-line vouchers...muskbird.com is a great option.
7 hours ago
Are you using website or Public mobile app?
If website, try again but first clear cache, incognito mode or different web browser.
You can also try dialing 611 on your phone and add voucher that way.
Where did you purchase voucher? Sometimes it takes 24 hours to "activate".