Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I am travelling to Florida, USA in March for 6 weeks , does the $30 for 15 days add on work well?

I will be going to Florida, USA in March for 6 weeks. I am looking at adding the $30 for 15 days in USA . I realize that I have to add this every 15days for my 6 weeks. I currently have a 5G plan with Public mobile and I am wondering if anyone has ...

SIM card

My Sim card has water damage and I’d like to switch to a new Sim card. How do I change Sim cards and keep my phone number

Resolved! Subscriptio from 3G to 4G change

Hello, with subscription change from 3G to 4G, do I need to change a SIM card? Thanks

Refund

hello, I just ported out my number. How do I get a refund? Thansk

Cellular network issue

Consistently getting the following message“could not activate cellular data network”“turn on cellular data or use Wi-Fi to access data”First data will work for 5-7 minutes then whatever app I’m using will stop responding (due to no cellular service) ...

Issue Logging in.

Whenever I try to login it doesn't recognize my last password. It either locks me out or I have to set up new password. My passwords are safed with goggle so they work the first time but the next time login it locks me out or I have to change again....

Resolved! Carry over data

I notice with the plan for 20 gbs there no longer carried over. Like if 1 month u only use 10 the other 10 gbs don't carry over into new month. It used to the old way but not anymore.

Initial start up

Resolved! Number release timeframe?

Hey I'm switching to Freedom. I got the text and replied "yes" but it's been 2 hours. How long until you release my number?

Resolved! bonus datas are gone

Hi there, I have been a customer for more than 2 years. I have a total of 3 GB bonus data and 3 friend referral discounts. I didn't do anything special, but suddenly all of them are gone today. Please help

add ons don't work

I am so frustrated with poor service. I purchased add ons while visiting in the US for phone and text. Phone does not work. I cannot seem to get any help with this and now what? I care for children here at the home and must have a way to make con...

Resolved! Redeemed rewards still pending

I wanted to redeem rewards for US add on and they never activated and are still showing as pending. I ended up having to purchase the add on. What happens with the rewards that are still in pending?

SIM temporarily unavailable

This is the weirdest situation! My Pixel 3a XL was working beautifully on the PM network with the eSIM. I went to work and went to a physical location in the building where the connection tends to be spotty. My network reception completely went to ze...

Resolved! I need help to set up account

I have been trying to sign up for days but my payment methods all get declined. CHAT agent informed it is from an issue with the site that will require technical help, including resetting my account.

Resolved! Moderator imposter?..have I been hacked?

I was unable to submit a ticketprivate messaged CS_agentanswered all verification questions they responded that I was authenticated but then the answer to my issue had misspellings and incorrect information (my issue is with my US text and talk roami...

add-ons to the U.K

How do I get the 1000 minute U.K add-on for $15.00?

Change Community Profile Name

Hello all, How do I change my name in the PM community profile? Thanks!

People getting missed calls from my number

Someone I don’t know say they received a missed call / phone call from my phone number, but I didn’t call them. It says on their phone I called them, but doesn’t say that on mine. Is this some sort of Spam? Has happened 2 times till now in like 2 mon...

Resolved! Unlimited data not working

Hi CommunityI’m just a few days from my subscription period to renew and reached the data bucket limit for my 5G plan. It happened before and I could keep using my phone at a lower speed. But this time it didn’t happen and I’m offline with Public Mob...

Account page blank with unauthorized access error

Hi, A while back, I bought a brand new unlocked phone from a Walmart 3rd party seller. Turns out it wasn't new nor unlocked. However, I went ahead and created an account with PM with a PM Sim. It worked for a day. I have since returned the phone and ...

US Roaming Data

Hi there,So I purchased the 15 day roaming, talk and text add on for my layover in the States. It's my second day in the States and my roaming data is not working, but talk and text is. Is there anything that could be done about it?Thank you

need to submit a ticket

Help. Emergency. need refund today because of double payment. if u dont refund me today i get NSF charges on bank account that Telus and PublicMobile will be paying for.

Resolved! Apn

Apn Not working service Still not working please just cancel it… I have never used it…. I will just take my business else where

keeps loading and loading, cannot get to customer service agent

I have just subscribed to Public Mobile. When trying to access my account, I can log in but it just keeps loading and loading. I cannot get a message to a customer service agent.

Cannot receive international text

Hello，my subscription includes unlimited international text，but I am unable to receive it. I am currently in China and need to receive several confirmation code. Please help me to receive international message. Thank you

Resolved! Admin Help - Porting # error, now can not login, OTC verification to unknown cell number

Admin Help - I set up an account, was charged and then tried to port a #, then got sync error. Now I can not login, and PM is sending a OTC verification to an unknown cell number that it must have allocated when sync error happened. I can't log in, c...

Cancel subscription

How can I cancel a subscription? The account is not working properly and I can't log in, because the phone number isn't valid anymore.

I moved to alberta 2 years ago, please stop charging me PST

Dear public mobile, please get back to me. See title, In addition I'd like to be reimbursed for being over taxed the last 2 year. Address is my current address in Alberta.

Resolved! Cannot log in. And getting 404 error when trying to make a ticket.

For almost a year I've barely been able to log in on a good day. But I forgot to switch over my card when I received a new one, which since I haven't been getting the texts nor emails anymore since beginning of 2023 so i don't get notified anymore wh...

Issues with Data not connecting ?

We are a family of public mobile users.... have an unlimited plan.... but I am a low user... over the last few weeks myself, my wife and our kids phones have all had issues of not connecting to network for data, requiring the phones to be rebooted be...

Community

Forum Posts