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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New rewards system

Why? Why complicate something that worked? First of all my bill is higher...why? Now I have to log in to see rewards (because I dont have other things to do in life?!) And then when I do log in and go to rewards... the page is empty... so again I ask...

SMS (kinda) and MMS in USA with data only

I'll leave you guys with a neat trick I used when in the USA on PM before I leave to freedom thanks to the forced point change.If you need SMS while in the USA, just get a data package and turn your SMS into an MMS. To do this you can just add a Subj...

subscription

I was wondering if public mobile allows us to choose any plan we want without restricting the amount we will pay. Like $ 18 etc.Thanks

Failed port From Fonus

I tried to port my number from Fonus and I got this message “Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You...

Resolved! Sim card arrive in 7 business day but my card got charged already?!

Hi, I signed up for PM on May 30th and asked PM to send me the SIM card.. on the same day, PM charged my card for the 1st month fee.. but I won't be able to get my SIM card and can't activate my plan in about 7 business.. My question is, in this case...

Resolved! Promotion of 3GB of data for $21

Hi, I got a txt msg that states " Get 3GB of data at 4G speeds of up to 100mbps for only $21 /month". There is no other detail regarding minutes/txt . Is this a monthly data add-on with my current subcription plan or it's a new plan that woul...

Resolved! Wrong SIM card sent

Hi. I just subscribed to Public mobile and requested a physical SIM card. There was no option to select which phone I am using. I received a regular SIM card, but my phone requires a nano SIM card. How can I get the correct one sent to me? Thank you!

Activated new phone number, but got this message...

duplicate thread

Resolved! New Invoices are Missing Tax in Total

The new Publii system and its invoices are an absolute NIGHTMARE!I am trying to gather how much I paid last year for tax purposes, and the payment history deliberately hides the added tax in tiny font.When you go to download the receipt, the tax isn'...

Resolved! Activated new phone number on new phone with public mobile

Hello How long does it take to activate a new PM line?The process so far was:1) Insert PM sim into brand new phone2) Couldn't bypass set up of new Samsung account, which required a phone number, so logged into PM with a separate device to select a ph...

Resolved! Changing subscription plan

Im currently paying $35 per month, (turns out my rewards that gave me a $5 discount each month is apparently no longer applied with the new points system) so now Im back to paying $40 including taxes. This is my present plan: 3GB at 3G Speed, 30-day...

Resolved! Anyone's MMS not sending??

Just noticed this now, tried various messaging apps, rebooted phone, won't work. Regular texts send fine, MMS spits out an error to try again.

Resolved! Suspended account

Hi all,my account is suspended because my credit card was compromised and payment did not go through. i am trying to re-activate with my new credit card but wont accept. *611 is not helping because my old credit card is still stuck in the system, i ...

Change Name

How do i change my community name?

Resolved! Loyalty discount with new rewards?

With these new reward points do we not get a monthly discount for loyalty?

I lost my cell and now need to update my new sim card....

I have sent private messages, and ongoing for 3 weeks now, its just a gong show, I simply just need this new sim card activated so i can have a phone again, I cant get into my personal accounts because "theres a code, that gets sent to my phone"........

CHange voicemail password

I lost my cell and i'm trying to reset pasword with anither phone but its not working. And now it lock me out and asking me to call with my phone...Can

Mobile Outage's - Western Canada (Data Only). Plus a current Quebec Outage.

Hello Community, @fixin1 here.You may currently be experiencing a major network failure of wireless services in Western Canada. Calls and SMS messages will continue as normal.It is labeled as a Hardware issue, likely in the core network of the Wester...

Resolved! Solution to the dropped calls issue

More of a workaround really. The quick and dirty solution is to just put your SIM into an older phone that is not VOLTE capable. I have tried this with an old flip phone and older Android phone. Neither of them are VOLTE capable and forced to 3G mode...

Why can't I log into my account

Account

I have an account set up under my name, but for my son’s phone. I have set my phone to be a trusted device, however, every time I try to log in I am asked to confirm identity by the code that is sent to his phone number. How do I get the code sent to...

New Subscription And Sim Type

HiI live in Oakville, ON. I just subscribed to Public Mobile's $34 CAN-US 5G plan. While subscribing, it showed an option for a free sim card ($0) and an eSIM for (0$). I chose a physical sim as I have an iPhone 11 and it can only use 1 esim which I ...

Phone plan has changed

I went from $40 monthly to$75, anyone else got a surprise after the changes from may 2024

Cannot activate my phone - please refund my first subscription under @

Was asksed to write back from my privage account and answer following questions:The e-mail address registered on the account - ***@**** The account number: ends with 0932 (cannot access it)The last 4 digits of the registered credit card number: #### ...

Cancel port request and Public Mobile account.

Recently tried to sign up but disappointed by lack of support. A request was made to port my number from another carrier. I want this cancelled as well as my new account.

Changing plan on 1st day of subscription

Hi. I'm looking to change to a lower priced plan. Billing period is May 30 to June 29. My credit card is already billed for the afore mentioned period. If I change to another plan with lower price and to update now (May 30), will there be any billing...

Constant call drops

I constantly drop call when talking to anyone. I live in BC and this has been happening since around January. I talked to my Sister today and in a half hour phone call I dropped 4 times. I find this unacceptable. What can be done?

2 Step Verification

I lost my sim and how can I do my 2 step verfication now

Resolved! Calls Dropping Constantly?

Hi!I am having an issue where anytime I am on the phone for more than ~10 minutes, the call eventually just drops. It happens pretty consistently every time I call my parents or grandparents, which is twice or three times per week. It has also happen...

Unable to access voicemail

Get an error message and/or goes to ‘calling voicemail’ but never connects and on ending call i get a ‘call failed’ message.. ?? iphone 8 iOS 16.7.7

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