Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to change an email associated with an account. Originally I opened an account for my son using my email amd now I want to open my wn account with public and would like to use my email.
I changed my plan and it didn't update. Any suggestions?
Hello,I am under $25 plan and have been preauthorised my account with my credit card ever since I activated the account.Just noticed that I have never received any $2 credit towards pre authorization payment.please help what should I do?Thanks
Having trouble logging into my account. How do I get help?
How i’m gonna retrieve my email address i just can’t remember.
My husband and I both have your service . There has been a change in the reception in the Sunken Lake NS area. It is very poor quality, sketchy and drops calls slot. This was not the case in the past. Can you please check signal strength in this area...
How do I get in contact with anyone here who works for customer service. This is the worst system ive ever seen in my life i need help and i have to jump through hoops this seems anti user friendly.
I was over charged for this month @Public mobile
What 3G speeds are offered by Public mobile? Is there any speed restriction after finishing your allocated data cap ?
Hello… How can I use the code for referring a friend.Thank you
Hello, in the process of switching plans it seems I was both charged for my old plan, as well as the new one (for the same time period). Requesting a refund of account credit towards next month. Thanks!
When I try to buy a plan before my current plan cycle, all my rewards are not applying to the new plan. This is a consideration especially you have big rewards every month. Can someone confirm this is the case? Any possibility to get the rewards for...
I was in the midst of activating and the webpage suddenly came up with a 404 error. My credit card was not billed nor did I get a message from my current carrier to confirm the porting of my number. So I started the process again. Now the SIM card co...
I ported my PM number to a different carrier without cancelling my Autopay. I don’t have access to my PM account anymore and i’m worried that PM will keep charging me although i’m not using them anymore. Can anyone help me? Thank you so much.
I submitted a change to the new $55/20Gb with a 20%off. For a net monthly plan fee of $35 for 15 months. However, after I submitted for effective on next renewal date, I found out the future plan still says $55, although I have applied the promo cod...
Hey, I was just wondering now that I Have switched from the $25 1GB 3G speed plan to the with promo code for 15 months $35 20GB 4G plan. Does it still take 48 hours until you get the speed of 4G? I tried searching for anything recent and I Had no luc...
My account didnt change to the new plan as it was supposed to Nov 25th. Please look into it. Also, how do I get the 20GB for $35 deal...since my plan didnt change as it was supposed to any chance changing it to this new one pl!!!
My payment is due tomorrow and my nee card is in the mail
Hi all.I have activated my brand new PM account and sim card. I can receive text message. But I can send out. I'm using iPhone with most updated IOS. I tried other iPhone on this SIM card, still can't send text message.
Why is my credit card being charged $57.50 by public mobile? I have no idea why?
Hello, yeah I changed my plan about 3 months ago, however it still charges me the old plan price in addition of the new one. I never gotten my refund, not back on my credit card nor in my account. Please fix this issue and refund me the money back in...
I set up a new account, ported my number and activated SIM card but I’m not connecting to the Public Mobile network? I received the SMS from my previous provider and replied yes and received notification from them that my account was closed but still...
Hello I lost access to my email and my self-service account and need to change the email associated with my public mobile number
I need help , I activated my account and went to port my number and changed it to my ported number but didn’t know I had to accept an sms ,and I thought it expired but it didn’t and I changed my phone number again and tried re porting the number agai...
Hi , i bought 2 sims cards November 8 , 2022 , this is November 26 , 2022 and i dont receive my sim cards , whats going on ?
Hi, I bought a SIM card and trying to activate the SIM card. In the process when I want to transfer my existing phone number from Koodo mobile, the public mobile website is not able to recognize the phone number and asking me to enter a valid phone...
Hey Everyone, i decided to be the ginne pig for us longtime customers. yes the promo code works and I was just charged the $35 for the $55 plan with the promo code.So switch away if you were not willing to be the test subject but really wanted this p...
Is Public Mobile service available to use in other countries?
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