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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2445 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17693 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28757 Views
  • 184 replies
  • 27 Bravos

US roaming

I can’t get the add one I bought to work in the US. I’ve tried the troubleshooting suggestions 

Beschuk by Great Neighbour / Super Voisin
  • 350 Views
  • 7 replies
  • 1 Bravos

Transfer phone number

Hi, I need to transfer my phone number from public mobile but I do not have my other phone anymore to accept any sms verification am I able to receive verification through an email 

alijahallen by Great Neighbour / Super Voisin
  • 363 Views
  • 4 replies
  • 1 Bravos

Resolved! Mistakenly given points, and point designations

I recieved a text saying Reward points were mistakenly given Mar 2nd, and it was going to be taken back. Now there's no record on the 2nd, but I have a number of weird credit gains, I'm not sure what they're for, exactly.  One was 1.00 Point "Give Ba...

GiraffeHat by Good Citizen / Bon Citoyen
  • 750 Views
  • 14 replies
  • 1 Bravos

Resolved! Detailed invoices January - March 2023

Hello, I would like to have the detailed invoices for the months of January to March 2023 please. I know the March invoice is to be processed this weekend. The request can be made right after that time if possible.  Thank you,

ylanla by Great Neighbour / Super Voisin
  • 488 Views
  • 6 replies
  • 0 Bravos

Activation

My account got suspended, so I added funds (enough for the month) it keeps saying its active on payment page. When I go back to my account it says account suspended but it has the 40

Csaubin14 by Great Neighbour / Super Voisin
  • 277 Views
  • 5 replies
  • 0 Bravos

Resolved! Data stopped working

Received a text from Public Mobile that I was out of data for the remainder of my plan / monthHowever, when I login to My Account the usage bar is at 3.85GB / 15G The chatbot suggested creating a new APN (Access Point Name)And then resetting my data ...

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madolyn by Great Neighbour / Super Voisin
  • 328 Views
  • 5 replies
  • 1 Bravos

Resolved! $25cad plan data total changed without warning?

I have droped my wifi service and relied on my plan to have an extra bonus monthly. But now when i check on my data usage and addons it seem i only have  2gb one timedata bonus. I seem to remember i always had 1Gb in the plan and like 1.5 Gb bonus at...

sergioecg by Good Citizen / Bon Citoyen
  • 516 Views
  • 6 replies
  • 1 Bravos

Resolved! Service

How do I get my account going after it was inactive I added the mins and the person who set up pin f

KATT1980 by Great Neighbour / Super Voisin
  • 411 Views
  • 9 replies
  • 0 Bravos

Resolved! why my plan got changed?

I just noticed that I got charged incorrect amount in the last bill and when I checked online, I saw my plan got changed! I didn't do change to my account.Why was it happened?

zw by Great Neighbour / Super Voisin
  • 414 Views
  • 2 replies
  • 0 Bravos

Resolved! Tried to Activate SIM: Got Charged, No Account

Hi,I activated the SIM online several days ago. It charged my credit card but didn't create an account and my service is still working with Koodo.I tried to switch from Koodo to Public Mobile to save a few bucks but now I'm out $65 for nothing. The a...

glovo5 by Great Neighbour / Super Voisin
  • 726 Views
  • 6 replies
  • 0 Bravos

Making/Accepting Calls

Service has been a mess since last week. I have tried all the things and nothing is working. Is anyone else having MAJOR issues with calls? I am missing some very important phone calls because people can’t hear me and then the phone line goes dead.

harpsy27 by New Neighbour / Nouveau Voisin
  • 264 Views
  • 1 replies
  • 0 Bravos

Callers can't hear me

Just recently, on my less than 2 year old Samsung s10, callers say.they can't hear me. Sometimes speaker works. I can hear perfectly.i have cleaned the mic and tested the mic on video and mic works perfectly on video. PM is saying see a technician. I...

Karyathena by Great Citizen / Super Citoyen
  • 901 Views
  • 15 replies
  • 1 Bravos

FYI: Payment Due Notification Missing Again

For the second month in a row I did not receive a text notifying me of the upcoming renewal. Not a big deal for me with auto-pay functioning, but might land someone an unexpectedly suspended account. One more thing to fix.

umnikke8 by Model Citizen / Citoyen Modèle
  • 861 Views
  • 14 replies
  • 0 Bravos

Resolved! Regarding the Reactivation of the Number

Hi everyone We have two sim cards for our business that have not been used in more than 90 days, and we are unsure whether the numbers are suspended or still available. They are very important numbers for our company, and I would like to know how to ...

Resolved! Get my number back

My plan cancelled on me without sending me warnings. The number is used for my business and I need to get I back, any answers?

Anthonyfehr by Great Neighbour / Super Voisin
  • 280 Views
  • 2 replies
  • 1 Bravos

Resolved! Service not working

Hi Public Mobile Community Yesterday March 8, 2023 I haven't been able to make calls, texts etc. I tried to make calls or send texts but the phone doesn't even start dialing it instantly disconnects as if I called a busy line. Today march 9, 2023 I t...

Need help

Hello. I just received a text saying I have used 75% of my data. When I sign into my account it says I have only used 1.2GBP of my 4.5gb. Anyone out there who can help me get this fixed? Thanks

Acount active, But the sim card wont do anything

I purchased a Sim card and activated an account, I added funds, and transferred a number over, but I have no service at all. I tried buying a different sim card, but it was the same issue. "sim not provisioned" I am very frustrated, as I have now pai...

Resolved! Free add on data missing

Can I ask someone about free add on data?from 2021 Christmas time usually everyone get free 2GB data also and 2022, If I don’t finish my 2GB in the end of 2022, the public mobile will delete the rest of data from my account?thanks

Jackhyf63 by Town Hero / Héro de la Ville
  • 447 Views
  • 5 replies
  • 0 Bravos

Resolved! Email

I WANT TO CHANGE EMAIL ADDRESS FOR PUBLIC MOBILE DOES NOT ALLOW ME UNDER EDIT IN PROFILE 

JC56 by Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 0 Bravos

Resolved! My account won't make calls.

I logged in and it says my account is active so I don't understand why I can't make calls. I have already done the basic troubleshooting steps that usually fix and issue such as this.

Number assigned to another person

When I first activated my sim I noticed the Amazon app on my phone had the name Ryan Moss automatically because it was attached to the number. I was able to use Amazon Prime Video under this account name which is a major security flaw. I keep getting...

Gotei13 by Great Neighbour / Super Voisin
  • 350 Views
  • 3 replies
  • 0 Bravos

Updating payment

I'm trying to update my payment but it keeps tell me oops unsuccessful. Tried several times! I read that some people have been having the same issue. Please help.

Southside by Good Citizen / Bon Citoyen
  • 350 Views
  • 5 replies
  • 0 Bravos

Resolved! US add on not applying to account

Purchased a 30$ US roaming package and paid for it but it did not activate. Downloaded receipt. 2 hours later I checked and it showed a 30$ balance in my account but no add-ons, so I tried again. This time it said it applied the credit(D/L'ed the 2nd...

NeilChadwick by Great Neighbour / Super Voisin
  • 496 Views
  • 6 replies
  • 0 Bravos
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