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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

change number

Hi there, I changed my number a few days ago. But many of my bank details still require the original mobile number to receive verification before I can change my number. Can I change back to my original number? My original number is xxxxxxxxxxxxxxxx ...

@CS_Agent in our Community

Ordered SIM card on June 11th. Status email says order processing, have no order number but credit card charged already. When will it be delivered?

Paid for package and app not working to allow me to activate

Hello, I have been chanrged for this month but i cannot activiate Sim at i cannot download app. It says it is not availbale in this region. Please help I need this sim to work soon. Cheers

Setup

Hello I ordered sim and subscribed. However my daughter needs phone working right away so I went to purchase a sim. I have sim but before I activate my daughter wants to change plan to 1gb from 250mb. Can you do that before I activate?

Resolved! Missing rewards

Hello,My reward services were on hold because my previous card would have expired by the end of June and my rewards did not apply to my subscription payment on the 27th of June.Interestingly, my monthly payment was charged to the same card successful...

Resolved! Referral discount missing

@CS_Agent in our Community The referral discount I should get for having a friend sign up with my referral code is no longer active, they are still using Public Mobile

Double billed.

I was double billed. Please contact me contact me to resolve. Thank you.

ACCOUNT

MY HUSBAND ACCOUNT WAS CANCELLED WHILE HE WAS OUT OF THE COUNTRY. HOWCAN HE GET BACK HIS ACCOUNT?

can't get security codes on a dead phone

I'm trying to cancel an account, but I can't log in because I can't get the security code texted to a dead phone. The Submit a Ticket link takes me to a 404. What the heck???

Resolved! Double billed

I was double billed and haven’t been refunded. It won’t let me submit a ticket I’ve tried a million times. If someone could help me figure out how to get into contact with someone that can refund me that would be much appreciated!

Resolved! 7B1 Your phone is not activated on the network

I encounter the error message "7B1 Your phone is not activated on the network" when attempting to make a call.Despite this issue, I am still able to send and receive text messages and receive incoming phone calls. However, incoming calls display as "...

Transfer phone number

My transfer request timed out. How do I resend the request?

swap sim cards

I need to swap numbers as I've lost my old sim. but when I enter the new sim card number there's an error comes. Also one of the agent said this new sim card has already activated in the past? how can i swap my numbers now?

Esim won’t activate

I ported my number, have the authorization message on my previous carrier, however my Esim won’t activate. Do I need to re scan the QR code, if so where can i find this?

Locked out of account

Hello! I have lost my phone, and need to get a new sim card so I can continue using my number with a new phone. In order to request a new sim card, I need access to my Public Mobile account. In order to access my Public Mobile account, I need to logi...

Resolved! Error Payment Failed! Please try again or use a different payment method.

I am trying to active my Sim but I keep getting the error Payment Failed! Please try again or use a different payment method. I've tried with multiple cards and made a separate public mobile account, and used a separate browser but I can't get it to ...

Resolved! My voice is distorted during phone calls

My voice is not being heard (or is being distorted) during regular phone calls but during WhatsApp calls it is fine. Do I need a new SIM card? What is the issue?

Number not ported

I have another account that I tried to port a second number. I messed something up, tried to get back into the account, but the phone number it's using for security is unknown to me. I only have the email I used. I have been paying for two phone bill...

Rewards by using referral code

I am a new customer with public Mobile. I used my friend's referral code and heard that I should be receiving a one time rewards of 10 points. But it has been 2 weeks since my activation and I still haven't received. When will I receive the rewards? ...

my account issue

Hi, I have an issue with my account which is after I entered my account my account page showing a sentence : this page is not working and have nothing else. Please tell me what I should do to solve this issue. Thank you very much in advance.Shengli

Payment Voucher

How do I get a refund for my $40 payment voucher that was used to purchase my current plan before I accidentally selected a new plan and chose "change now" instead of waiting for renewal. I thought I could change my plan before the payment voucher wa...

failed to subscription

HelloIn the middle of processing my subscription, my payment information caused a error.Can you check the this issue? Thank you

US roaming - text & talk paid but did not work. How to get a credit or refund.

I paid US roaming - talk & text in June 22d but did not work. How do I get a credit for it or a refund? Trying to get hold of a customer support agent is driving me nuts. I'm going in circles since June 23rd & can't find support.

Sim card

Did not receive my SIM card and I cannot open a ticket. I keep getting an error message

Request bill with HST

Who do I request a copy of my June bill with HST

ESim

How do I remove a line on my cell. I set up two numbers by mistake

Lost account

Both my email and password say invalid. I need to get hold of an agent to discuss payment

US Roaming Add-Ons

@CS_Agent, what are my US Roaming Add-Ons options?

Resolved! Transferring number from virgin to public mobile

How do I transfer my number from virgin to public mobile?

Resolved! Data throttled from 4G to 3G sometimes?

I have a 3G data plan. I do realize that it's throttled down from 4G but have noticed that the data speed on my phone sometimes shows 3G and other time LTE. Does this explain why my data speed seems to very.NOTE: Thanks to all for advice --- will set...

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