Ported number, works. Eversafe ID Random #

[Tammytam]

Hi all,

I recently ported a number to public mobile, the ported number works perfectly. The issue is that Eversafe ID chose a random number (one I suspect would have been issued to me had I not ported a number) to confirm my id so I can log into my account, therefore leaving me unable to log on. I did message support but it has been quite a while and no fix as of yet, wasn’t sure if there is something I can do on my end. Thank you. 

[hTideGnow]

@Tammytam 

try to select "didn't recieve code?" and check if sending via email is an option

if not, submit a ticket with CS agent and they will fix it

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Tammytam  If your able to log into your account go to profile page and you see option for manage ever safe tap it and make sure the number is the same as your ported in number or updated it to that ported number ,so that number will get the confirmation code sent to it . Or ask support to update it for you if you cannot sign in 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437