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Resolved! New plan and data won’t work

Hi, I recently signed up with PM and my data won’t work. My husband had no issues with his phone when he signed up but I don’t know why mine won’t work. I have an iPhone 6. I have read through a bunch of info on here and I tried changing the APN to s...

northof60 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Question about Data Add-On

I used up my monthly data allowance a week before my plan renews. If I topped up with a 1 GB add-on right now, will the remaining unused data from this 1 GB be added to my next month's plan or will I lose the unused data once the plan renews in a wee...

frgreyes by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

PUC master code

Hi I just started my account. My phone is asking for a PUC master code, it was looking for a sim network code but now it wants a master code. How do I get one? Thanks

Michael156 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

My account sign in is not working

Hi i am kuldeep brar. I have account with you guys but i cannot access my account because of email address linked with account is not working. Kindly help me reseting my account email. My phone number is********* Phone number removed by ShawnC for pr...

recovering text messages from the time I used a different SIM card

Hello Community, I travelled to another country and used a different SIM card in my phone when I was there. I returned to Canada and now want to see the content of text messages that were sent to me while I was on the other network in the other count...

hotrad by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Changed Plan and now lost discounts and phone was disable

I have been with Public for roughly 8 months and really like the service and pricing.I have autopay in place since joining and receive $2 in credit for referrals.I have been on a $40/month plan from the start but just a few weeks ago switched to a $1...

hartwick by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

Paid for US roaming text/call but didn't work

Hi all, I paid US roaming call/text but just called once then never worked. After I tried seconde time I kept getting this message "Sorry, your current plans does not include US roaming text messageing. To update your plan to inlucde us roaming texti...

DYJ by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Intermittent "Sorry, talk is not included in your current plan"

Hello there, looking for some suggestions/advice/guidance please I am on this plan:30-day plan500 MB Data at 3G speed+Bonus 500 MB with AutoPayUnlimited Canada-wide TalkUnlimited International Text and Picture MessagingVoicemail and Call DisplayAccou...

gc3 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos


Who can finish the porting process? Number was not fully ported prior to old account being de-activated early. Account has been re-activated, so now the porting can be completed.

catwest by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! data add on

I just added on 1 GB of data (for $30) however it does not show up on my account overview. Is there usually a delay between when one pays and when the data shows up on the account (and is available)?Also, how does one switch from a 30 day plan to a 9...

sherry-s by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Odd phone connect

Almost every time I dial a number, there is one ring on the phone, a click and the phone continues to ring for my call. This is odd and disconcerting - one thinks they are being cut off. In the past week or so, almost every call I have has really bad...

ladybearbc by Great Citizen / Super Citoyen
  • 10 replies
  • 0 Bravos

No referral acknowledged

We tried to sign up a referral to Public using me as a referral to a friend.The website did not like my phone number and would not accept the referral.I contacted a moderator and was told to use no referral for now and have my friend contact them to ...

ladybearbc by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

Resolved! keep the same number

Hi I recently tried to enter my previous number but it was unable to identify this number.... any thoughts to why this has happened? Now I do not have a local number

Dantorstol by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! 4G Preferred Connection with 3G Plan

Hey All, I am new to Public Mobile and I have a 3G plan. I was wondering if I should select my preferred mobile connection to be 3G or is it okay to prefer 4G? My thought was if I choose 3G then I might have less coverage based on the bands in my pho...

korber710 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

pre-authorized chequing

I think is good idea if Public Mobile have payment options from pre-authorized chequing account. Like, comments, and give bravo! Maybe Public Mobile will consider from here.

Resolved! Port a pre-paid number from Telus

Planning to transfer my pre-paid phone from Telus, and keep the existing number. How hard is porting the number in this case? Thank you!

yvinogradov by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Start Article?

I did a bit of searching but I can't see anyone else mention this. What is this? It's appearing on the bottom of every post since I signed in a few minutes ago.

Start Article.jpg
RobertQc by Mayor / Maire
  • 9 replies
  • 0 Bravos

Resolved! Out of the Country for 3 Weeks

Hello PM Community, I am new to PM. Please pardon me if I am asking silly questions. I tried to look for an answer online but to no avail. We are going to southeast asia for a vacation for just over 3 weeks. Is there anything I need to do before depa...

reyjasonc by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Credit issue

Hey, when I signed up at a Mobile Shop kiosk a couple of weekends ago my buddy and I were supposed to receive a $50 credit; he told me that he posted on here and was able to get that fixed via DM with an attached picture. Who do I need to message reg...

DanielMartin by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Delete picture.

I want to delete some pictures in my account but can't find the way to do it..Thanks.

Lieux by Oracle
  • 8 replies
  • 0 Bravos

Voicemail notification delayed several hours

I have an iPhone SE and switched to PM last month. I got a phone call today around 11am that I missed, but didn't get the notification that there was a voicemail until the evening -- I just saw the voicemail notification badge now at 9:30p, but possi...

solidhollow by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! warning for data

wondering if there was any warning when your data was getting low Thanks

RossN by Mayor / Maire
  • 8 replies
  • 0 Bravos

Promotional Codes

Today, in self serve, I noticed that there's a thing that wasn't here last time I signed into self serve, promotions? There's a field to enter a promotional code if you have one. It's located on the page that shows current plan and addons, at the bot...

SomeFriend by Model Citizen / Citoyen Modèle
  • 6 replies
  • 1 Bravos