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US Roaming Bundle not activating after purchase

jason13
Great Neighbour / Super Voisin

Hello, I am in the US for more than 10 days. I used up my 1st 10 day US Roaming package and purchase another bundle today (same bundle for roaming); but my talk, text & data is not resetting for another 10 days. I've reset my phone a couple times and still not working. I have receipt that the purchase has been made. Thanks in advance for the help!

3 REPLIES 3

gpixel4
Mayor / Maire

@jason13 

hi contact customer support

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response


CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST  

hairbag1
Mayor / Maire

Please wait for 24 hours after the first add -on expires before trying to get it again.

Or get just talk add-on.

Quigley
Deputy Mayor / Adjoint au Maire

@jason13 You have to wait 24 hours before buying the exact same add on.

You'll have to get a CSA buy it again for you, if you want it sooner.