11-24-2022 12:31 PM
Hello, I am in the US for more than 10 days. I used up my 1st 10 day US Roaming package and purchase another bundle today (same bundle for roaming); but my talk, text & data is not resetting for another 10 days. I've reset my phone a couple times and still not working. I have receipt that the purchase has been made. Thanks in advance for the help!
Solved! Go to Solution.
11-24-2022 02:49 PM
hi contact customer support
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response
CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST
11-24-2022 12:33 PM
Please wait for 24 hours after the first add -on expires before trying to get it again.
Or get just talk add-on.
11-24-2022 12:33 PM - edited 11-24-2022 12:36 PM
@jason13 You have to wait 24 hours before buying the exact same add on.
You'll have to get a CSA buy it again for you, if you want it sooner.