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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cancel

I paid for the $39 plan, but do not need it. I would like to cancel and get a refund.

Resolved! Phone not registered to network

I can't make outgoing calls says my number is not registered on the network systom and just renewed my service

Esim not connecting to network

Paid for 3 month subscription at 1 pm. Since then, network reading as “SOS”, Accepted request to transfer number from previous carrier. Unable to verify service on my phone as not receiving any SMS or able to make outgoing calls. Have lost my pre...

Unable to receive calls

I’ve had a SIM card with public mobile for a few month but have just stared to use it. I’m able to make called with the SIM card, but all incoming calls automatically go to voice mail. How can I fix this?

Resolved! Forgot Referral Code

Is there anyway to put in a referral code after you’ve already started a subscription? I just got onto public mobile when it wa suggested to me by a friend and i missed where i could put the referral code in. Getting $10 credit + giving him a $1/mont...

My subscription is not working.

I have no pending payments and my subscription is not working. I am able to receive sms to authorize logins but I can’t make nor send SMS and I am unable to make nor receive calls.

SIM card

I ordered a SIM card for my daughter on may 15th and still have no received it. I just wanted to find out what is happening with it. thank you

Resolved! List of phone calls

Hello dear team, I need to have a list with all my outgoing phonecalls from the last 6 months, is that possible? I need them to be able to appeal a case. Thanks a lot!

Resolved! how to call Argentina?

I know I need to buy Add-on but which one?

total monthy fee for unlimited talk and text for canda and USA for 4g and 5g............

I am about to cancel this service. I am asking for a monthly fee fo unlimited text and talk for 4g and 5g for canada and the usa. I own my own phone. i have asked this many times and no replies..............so soon good by ep

Not getting any service

I bought public mobile for my son. It worked first month. Although payment withdrawn from my card it's not working now. He can't sign in to get help from community because the account has to be verified by a code which he doesn't receive.

Login when account is deactivated

This is long winded but I'll try to make it short. My account is temporarily suspended because I didn't pay. I had to make a whole new profile just to join the community. When I try to log in to pay, PM wants to verify who I am by sending a 6 digit c...

PM is BETTER than Koodo

just find out PM has 5G ahead of Koodohttps://mobilesyrup.com/2023/05/24/public-mobile-launches-5g-plans/and therre is still chance our 3G speed plan will go up to 10Mbps, they are considering But 4G plan they are not considering to match Lucky and C...

PM needs to have a More thorough 5G Compatibility checking phone option

The reason being, when PM introduced the 4G LTE, and people were having issues at the time The 4G Frequencies were like 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS) PM needs to also have their 5G Frequencies Bands also l...

tracking SIM

Can you, please, track my SIM card? The order number is: 344598

Unhappy with service

Hi, I paid $180.80 for service May 23,2023. Only used the phone many times after that date to try and contact Public Mobile, with no success. I am not happy with the service provided by Public Mobility and wish to cancel the service. Please contact m...

SIM CARD

Hi,Just a question, but is it possible to change my SIM card without having to change my number?

@CS_Agent downloading receipts older than 180 days

Hi, I need to access my receipts for all of 2022. Unfortunately, i can't download ones that are older than 180 days. PLEASE HELP!! thanks

Resolved! What gives? Will I ever reach Customer Support in my lifetime?!

I am sure Elon runs Tesla differently. That things even work here at Frustration Central is a miracle.First, I read the following:"If you have any trouble with this link, please reach out to our agents by sending a private message to @CS_Agent in our...

public account number

How can I get my public account number

5G

I have a 5G plan and I am not getting 5 g on the network.

I have no service??

I have no service?? Phone says SOS where the service icon was

Waiting to change subscription

Why do I have to sit and wait like 5 mins for loading times to do anything on the new app and website?Trying to change my plan right now, and I'm just sitting here patiently waiting for the last 3 mins for it to load, however it's still not.. maybe i...

Resolved! It says welcome to my New profile!

Why new? And, my old one? I was active here on my old profile and might even have some reward points for participation. Where did all that go?

telus

has public mobile been bought by telus and they are just now changing everyone over? As stated in another query my phone reception has been very bad for the past 3 weeks...and it never was before???

Resolved! Possible to change payment method that was charged AFTER payment processed

I have some public mobile vouchers that I forgot to add to my account. Was thinking of doing it today since I thought my account was going to get debited tonightAnyway, my credit card that I had linked to my public mobile account got charged the mont...

Resolved! I just noticed that the $15 plan is no longer in your list

On returning to Canada after 4 months, I see a positive development, ie., an app. But, I don't see the $15 plan I used to have - unlimited calling and 100 min talk. Where is it? I don't want to have to move on.

It's about time

It has been irritating and annoying that we have not had a mobile app all this time. So, when I returned from a 4-month trip overseas yesterday, I was delighted to see an app! Though I have always been able to log in to my acoount on my computers, I ...

I can’t make calls or receive calls

Hi, For the past couples weeks I’ve been having issue making calls or even receiving them. I’ve reset my phone, reset my network, turn my airplane on/off all I could thinks but it’s still not working. I need help here

Resolved! Add-ons Expire?

Is anyone else concerned that Public Mobile has (according to the new wording on the add-ons page) changed their policy about add-ons expiring? Previously, they lasted indefinitely. Now the apparently expire after 30 days.

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