[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Changing Subscription, Change Now VS Change on Renewal Date
My current 4G plan renews 18 days from now. If I upgrade my subscription using the "Change Now" option, do I get a partial refund or credit for the unused portion of my current plan?
resend transfer request
HelloI am trying to setup my Public mobile sim and port my number from Bell.I received the message from Bell asking for authorization. By the time I replied the request had timed out and it was cancelled by Public Mobile.Could you please resend the t...
New 4G plans, here to stay or gone tomorrow?
Does anyone know if these plans are here to stay for good, or just a matter of time before the "new" is changed to "ending soon"?
Resolved! Will a 5G Plan Work on iPhone Xs Which Supports Only Up to LTE?
I have an iPhone Xs which supports up to LTE. If I upgrade my current 4G Public Mobile plan to a 5G plan, will my iPhone still work without need to change anything else? I understand I won't get 5G speed. What I'm after is the extra data.
eSim
I tried to get a new eSIM for my Pixel 3, but the installation failed, leaving me without a network connection. While attempting to access my online account, I'm prompted to verify an access code sent to my phone number. Despite registering and payi...
Customer support please!
Ok. I'm not sure what the hell is going on but it seems as though public mobile's website offers no ability to message customer support! I mean it certainly makes one thing it should be accessible, but it looks like every effort has been made to avoi...
USA data
I’m in the US and I have a US data package but I can not access the internet. Does anyone have any suggestions. I did check the information data base and made sure all my settings are correct. I have an iPhone 12. My wife has a iPhone 8 Plus and ...
Resolved! SIM
Can I use my SIM card from my phone or do I have to purchase the public mobile SIM?
I can not receive picture messages
I can text but can't send or receive fotos even so it says photo texting included
Resolved! Forgot to apply refer code from my friend
Hello I forgot to use my friends referral code xxxxxxxxxxxxxxx during setting up my account. Kindly assist adding
Resolved! My SMS text service is not working
Hello Support, My SMS Service is not working after number transfer on either old SIM and New eSIM.For any app everyone is forced to use SMS/Text serviceKindly assist ASAP
Extremely slow data speed during day time
I'm currently facing extremely slow data speed during day time. Download is generally less than 0.5Mbps. The issue doesn't occurs (as in the download speed can reach at least 5Mbps, which is still very slow) if I switch to 3G or HSPA+ network, but it...
Unable to send/receive text messages
Just signed up for my subscription yesterday - I transferred my number over from another carrier. Confirmed the SMS to authorize the transfer and popped in my Public SIM. I Can make and receive phone calls, and data works fine, but I can't send or re...
Resolved! Husband wants same plan but no longer available
My husband is with Virgin but would switch to Public Mobile if he can get the same plan as me which is unlimited Canada/u.s. calling and texting. I need to speak with an agent
Phone Number isn't verifying on my iPhone 12
I have successfully transferred my line from bell to public mobile, but I have not been successful with my messaging. I'm not able to access certain accounts because I have not been receiving codes from my number. I am able to make calls using my num...
SMS Gateway
Hello Community,I'm hoping someone can help. I am a PM user for a number of years. I am a volunteer firefighter and we use an alert system that sends a push notification as well as an sms to our phones. Recently, my phone has stopped receiving the sm...
Resolved! Reimbursement
Hello CommunityI started with PM on April 6 and since then my phone hasn't been working until today when an agent finally made a recommendation to get a new eSIM card. That finally fixed the issues ( no incoming or outgoing texts, calls, data) and my...
Resolved! Plan change.
I went through the change plan process to move from the 30g $40 that I have now to the 50g $34. Everything was fine for the change on renewal then I get a change failed pop up. this is day 2 of trying. Current plan started Oct 2023. Next cycle apr 3...
Resolved! sending and receiving pictures
having an issue with sending and receiving pictures,I can send to some people in my contacts but not to others.
Cannot activate my phone service on my old phone
Please help
Resolved! Change Phone Number - Not Working
I changed my phone number (switched provinces). When I log onto my account, it says that my current phone number is the new number. However text, call, and data are not working. The only thing I am able to use is wifi. It has been over 16 hours since...
Can agent
Hi how can I get in contact with a cs agent, I am a new customer but my activation was unsuccessful. It gave me a number from a list that was already in use.
Switch plan
I am going to switch my subscription to the 20 G plan. I want to know if my previous international minutes left will be transferred to my new plan? Since it is in the middle of billing circle will I get a refund? Will my previous referral reward and ...
Resolved! My phone doesn’t receive texts in Korea
Hello, I have a trouble with receiving text messages. When I’m in Korea, it isn’t able to get texts from Canada like OTP text messages. My plan has international text option, my phone is iPhone, and I don’t know what to do. Please let me know if you ...
Old bills for Taxes
Hello, I'm looking for my old bills for tax purposes now that I am no longer a client they dont seem avaialble? Any tips on how to access those? thanks
Incoming call not coming to my phone
Hi @ADMINCL I recently subscribed for a plan and used the esim option to set up 2 days ago. The phone number was working. Outgoing calls and incoming calls would work. But it's not working anymore. Now anyone who calls my number is going to some othe...
No response after issuing a ticket
Hi, my account was on auto pay yet my Public mobile number stopped working. I'd like to reactivate it with the same number as I have the number registered in a few places. I have issued a couple of tickets, however, I haven't received a response from...
how can i talk to a human?
I keep trying to edit my payment card because my old credit card expired. I go through the steps to edit the payment details, but then i'm told that there is a problem processing and to try again later. I keep being told that. It's very frustratin...
Subscription plan change trouble
I want to change my subscription plan but it won’t allow me to do so! I’m attempting to change it ‘on the renewal date’.
change old $25/3g plan to new $21/4g plan
hi, unfortunately i'm starting to lose trust with public mobile saying "delivering on our promise" and "continued loyalty". (feels like empty words)as a longtime existing customer on old $25/3g plan who wants to change to new $21/4g plan without losi...
