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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34 replies
  • 5 Bravos

Waiting for my SIM Card

I ordered and paid my SIM card two weeks ago  and still haven't receive anything . Can u tell me when i will receive my SIM card ? If not you should reimburse your clients .

wendkas by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Port from Chatr

Hello everyone, I have just activated my new SIM card and am in the process of porting my number over from my previous provider (Chatr). I received the text message which confirms the porting process. I have heard that this entire process can take a ...

NymaA by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Not receiving all text messages.

I signed up with Public almost a week ago. Not all the text messages being sent to me are arriving. 

Cazza72 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! $10 Activation code for new client

I would like a coupon code for a new activation. My husband and I want to change to public mobile and we each have a phone so we would like 2 coupons

Donnaendres by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

"Your account has already enough balance."

"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose...

techadm by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! payment voucher not valid

Hi, I purchased a @$20 payment voucher from Canadian tire yesterday afternoon.  This mourning while trying to add it to my account, the system keep saying it's not valid.  I have been using this method to renew since becoming a customer a year and a ...

nicole125 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Google Pixel 3 No service New Sim

I recently bought a new SIM card and my google pixel 3 phone is NOT locked and it reads "No Service" and I was told someone who call to fix this within 72 hours and that was 4-5 days ago. Has anyone else has this problem and is there something I can ...

Resolved! 5gb Bonus data from boxing day promotion

Hello, I recently signed up to public mobile and selected their boxing day plan of 1 month free and bonus 5gb data.I saw that you get the data and one month free after the first month, my first month is up and all i saw was a credit of two months on ...

Matt7896 by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Plan already expired in March 2021?

I started with having trouble reactivating my plan. I put $50 into my account and eventually $25 came out to reactivate my plan. But, somehow my plan has already expired on March 8th 2021? How is this possible and why is my account still suspended?  ...

smncaux by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Data cuts in and out

I've been a PM customer for a couple months now, coming from 20 years with TELUS. I work from home, so I haven't really had lots of opportunity to test my LTE (3G throttled) data much, hence why I waited so long to post this question.  Right from the...

DennyCrane by Town Hero / Héro de la Ville
  • 26 replies
  • 0 Bravos

Resolved! Account suspended but texting works

I am unable to login to check account status but I thought someone might be able to help with this. *611 says account temporarily suspended, says I have $4 on account, and then says next auto payment is January 31st but that was a week ago.  Does tha...

LilPea2010 by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Resolved! Double charge me for phone bill

Hello, on February 04th Public mobile send me a text stating that the bill is due on February 5th - 2021. A payment was made for $45.20 on February 04th, February 05th Public mobile disconnected my service saying I needed to pay the bill, when I call...

Mandy7 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Public Mobile Block My IMEI and my Sim Card

Hi everyone,I am in trouble since now more then a week. Without even trying to contact me by email or calls, public mobile locked my IMEI and Sim Card. First the person from the community center told me it was related to a charge back on my account (...

jennlily by Good Citizen / Bon Citoyen
  • 75 replies
  • 1 Bravos

Resolved! How do i use my balance if i am on auto-pay?

Not sure where i'm posting this...still all too confusing.i have accidently put $40 on to my account but i am on how do i use the balance portion rather than being charged on my card next month?Thankyou!jerome

OMShunyata13 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

account login

hi i can used my password to get into my can i have some help to make go thru?

ericf72 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Payment voucher

Bought payment voucher and tried to apply it. My account does not recognize pin.  How do I get my money back or get it applied?

Marya1 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! available funds

What is the difference between the total rewards earned and the available funds on account, where does the latter come from. I thought they were the same thing but the 2 have been added up... so I was wondering where are these available funds coming ...

MenryG by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Is moderator intervention necessary for ALL Koodo ports ?

I am getting a freind setup soon who is currently on Koodo. She is on koodo postpaid and wanting to port her number over to Public.  In the past I knew moderator intervention was only for koodo PREPAIED accounts but now I see people saying it's for a...

BearFBI by Deputy Mayor / Adjoint au Maire
  • 39 replies
  • 0 Bravos

No service

My phone is on no service even I recharge yesterday 

Samanjot by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Payment And New Bank Account

I set up a new bank account but I have the same card number, so will my payments automatically come out of my new account? Or do I have to contact somebody to give my new account number? 

Mel8 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! 5g promo

Hi, I am new here and I just wanted to make sure that there were no promo codes to enter for this one. I subscribed 2 weeks ago before activating my account today. I know it will be effective in 30 days but I am wondering if it is all automated or if...

MenryG by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! autopay stopped working and service stopped

I've seen variants of this problem elsewhere on the boards but no firm solutions: -I have AutoPay on multiple accounts and it has been working well until today (when one of the accounts was due to autopay) and I haven't been able to call/text/surf.on...

Re: Double charged

They charge  $25 auto renewal   and $15for 1GB  addon even i didnt apply for addon

AhmadIB by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Re: Double charged

I just signed up today and was charged one charge of 17.25 and another of 14.95. (I got the 15$ plan for my daughter). Strangely, after I activated, I also got 2 of the exact same emails telling me I was activated. I really don't want to be charged t...

TerryMTL by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos