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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12458 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23574 Views
  • 183 replies
  • 25 Bravos

Resolved! Incorrect data usage showing

On day one of my new month I suddenly have over 400 mb used?? Meanwhile my Chromebook ( same acct.) shows 238 mb used, also impossible. What gives? Tried to attach side by side photo of screens but too big to send.

pedwards by Good Citizen / Bon Citoyen
  • 212 Views
  • 4 replies
  • 0 Bravos

VOICE MAIL IS NOT WORKING YET AGAIN

I can not check my voice mail it will not accept my password now is going on i need to get this message very ipmortant and i can't even get to it this service is getting worse byu the day first there was a chat window to get help by talking to a pers...

cndkustoms by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming in USA, Unlimited talk add on

Purchased a 10 day add on for unlimited talk in USA.Questions:1. how does data work, would I get messages only on wi-fi or does data used from Canadian plan?2. Is the unlimited calling only for USA numbers? What if someone from Canada calls me when I...

Suv by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

iPhone 14 is esim only - fake news

is public mobile going to finally support esim? or can we no longer use the latest iPhone products on Public Mobile? Sorry re-watched the release. I thought they said north american models. but after re-watching it says U.S. models.  Thanks everyone....

suthek by Good Citizen / Bon Citoyen
  • 1331 Views
  • 12 replies
  • 3 Bravos

Signing in.

When I try to sign in to my account I receive a notice that a verification code must be sent to to make sure that it is actually me signing in to my account and when I enter this code I receive a notice that a verification code must be sent to to mak...

Scribe_05 by Good Citizen / Bon Citoyen
  • 238 Views
  • 5 replies
  • 0 Bravos

Resolved! Voice over LTE

Has there been any word on the rumours of voice over lte potentially coming this September since?

jor123 by Town Hero / Héro de la Ville
  • 1024 Views
  • 9 replies
  • 0 Bravos

Resolved! Why do I pay for a month but every month I get one less day

Every month, I get shorted for the past 3 years. Started out on the 30th, next month, 29th 28,27,26 I'm now down to the 10th what a godamn rip. And conveniently no-one to talk to on a phone. I'm so done with public mobile bye. They also took 40off me...

Grog1900 by Great Neighbour / Super Voisin
  • 313 Views
  • 7 replies
  • 2 Bravos

Resolved! Add-Ons

Hi, I have some older unused ads on but was not able to use them yet.  ( free intl minutes) but I can't call internationally. What are that intl adds on usage if I can't use them? for the other adds on minutes, does it mean that I have extra 1900 min...

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Hilda11 by Great Neighbour / Super Voisin
  • 351 Views
  • 7 replies
  • 0 Bravos

Password Reset Not Working

I can't reset my password.  When I put in my e-mail address, no e-mail is sent.  Ever.  I'm wondering if someone hijacked the account?

monnig by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Usage dashboard not accurate

Hi all, is anyone else facing data usage dashboard, not properly tracking the real usage ?I've used all my data apparently for current billing period, but the dashboard in my online profile still shows available data.

csaniok26 by Good Citizen / Bon Citoyen
  • 213 Views
  • 3 replies
  • 0 Bravos

Resolved! Wrong IMEI

Porting not finalized due to the wrong IMEI prowided.

Jack107 by Great Neighbour / Super Voisin
  • 269 Views
  • 5 replies
  • 2 Bravos

Resolved! loging in account

trying to find my email account that i have my phone on.

Clarence1 by Great Neighbour / Super Voisin
  • 291 Views
  • 3 replies
  • 0 Bravos

Resolved! Data

Will you SIM card work in a Hotspot / Router to provide data

cpierce by Great Neighbour / Super Voisin
  • 299 Views
  • 6 replies
  • 0 Bravos

Resolved! International Long Distance

I have an international long distance plan I am in Newfoundland trying to call St. Pierre which is France and I am unable to call any advice

glenhorton by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim

Locked sim code

John00 by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Service

Why is it I can only send text messages to certain people but I can receive them from anybody?

Belfry by Good Citizen / Bon Citoyen
  • 422 Views
  • 9 replies
  • 1 Bravos

No service

I already paid my plan ,but I got no data

Ada16 by Great Neighbour / Super Voisin
  • 366 Views
  • 7 replies
  • 0 Bravos

Trying to activate

So ive been trying to get my new sim activated but it keeps saying error. How to get the fixed?

amalirobe by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

error performing request unknown error fail. iphone voicemail.

I searched for an answer for months. Got this error when I press the voicemail box.I found the answer today, in this forum!geogolem in 2016 pointed to Rogers. His link doesnt work any more but searching for iphone and voicemail will bring it up.##500...

Malch by Great Neighbour / Super Voisin
  • 8559 Views
  • 7 replies
  • 4 Bravos

Resolved! data quota 250M is not getting renew

I have $15 plan which includes 250MB of data. For the last 2 months, my data quota is not getting renew. What is the procedure to have this problem corrected ?thanksHanh

vihopan by Great Neighbour / Super Voisin
  • 220 Views
  • 3 replies
  • 0 Bravos
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