Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello there,I just started my subscription with public mobile and tried to transfer my number from freedom. Got an email from freedom saying my service has been cancelled but no subscription shows active on public mobile and I'm not able to call or u...
Edit:Could log into my original account now, now trying to find a way to deactivate the new account
Credit card info wont complete even though it's registered on another account
So confused about the new rewards system. Does anyone know what kind of $ discounts I will get after the annual bonus, welcome bonus, payment bonus and 3 referrals bonus on my $24/month plan? Thanks.
topped up my account on March 24 but now it is telling me account suspended. What is happening
I have tried all day just to get my account number with you guys to be able to port my phone to another provider , such a awful experience
I cannot make or receive calls. Whenever I try, my phone says that I have used up all of my minutes. This is impossible as I have never successfully made a call and when I log in to my account it says I have all of my minutes left. I have tried takin...
when i do a speed test i only get 66mb of download speed and i just upgraded my plan. when i was on the 4g i was getting 100mb download speed. can someone look into it.
Hello,I recently started up my PM account but had issues porting over from telus. I purchased an esim last week and still had issues connecting. I contacted Telus today and they said the issue with the port may have been on their end and confirmed th...
Hey y'llAsking this on behalf of a loyal friend, who has been with PM, since 3-4 years! He was wondering if that will be a good thing he moves away, considering the loyalty program will b discontinued soon?What are your thoughts & if PC Mobile can be...
As detailed on claim by ###-###-#### I wish to make a similar claim as I had to by a new eSIM as the first failed ###-###-####Update by Softech: phone numbers removed
My subscription renewed yesterday it was supposed to change to $34 50gb plan but it still says I have 30gb plan.
HelloI had a 3-month canada US subscription that expired on March 25th. I tried to renew it the same day and every day since then and I haven't been able to. It keeps saying payments error. I've checked with my credit card company & there's nothing ...
I contacted the customer agent recently and from the conversation, looks that we won't get refund in case we change other plan or move to other companies because my plan is prepaid. So it might not be good place to answer the question, but hope some...
what should i do? they already have my payment but the thing is i can't install Esim. It keeps on choosing number then proceed to error
PM force to remove the old rewards, and informed me to get 240gb within this month via email.but end it up, just posted 5gb only. I am very disappointed about their decision making and this trouble processOver the past few years, the PM has performed...
Hi, I changed my mind and want to cancel service before it even started, however the login page takes me straight to SIM activation process and wants me to finish the setup with no way out.
My subscription has 50G within Canada and US data, but while I drove to the states last week, there was no data at all! I got a text message asked me to buy US roaming add on. Is this plan not what I supposed to cover US data usage?
I have previous bonuses that I have not fully used and recently received the 30 GB Data bonus which has a 150 day limit. In this case, is it guaranteed that the one with the day limit will be used first or is in order of bonus acquired?I don't want t...
duplicate thread
Hi, I'm trying to switch to Public Mobile and carry over my old number from Koodo, and I got the sim card in the mail. When I tried to activate it, I got some sort of an issue. And now when I log in into my account in the mobile app to try to complet...
My data usage has not updated in the app since March 12th. I would like to know my data usage, why is it not updating
I have 2 open tickets and both not helpful at all. Waste of my time actually so does anyone know why when I'm roaming I'm now being disconnected 2 seconds after connecting?. Was working flawlessly last 2 weeks. Now it's like I don't have a Canada/USA...
Hello everyone, I'm just wondering if anyone knows what kind of delay I can expect while transferring between two public mobile SIM cards and whether the original SIM card will still be usable afterwards, (if I were to transfer back to it)? Thank yo...
This plan was previously only available for new activations but PM has now removed that requirement and it is now available for everyone.
I’m travelling to the USA and I want to use my phone. is there a suitable plan on Public Mobile What are my options?thankschris
I recently joined Public Mobile. My service has been spotty at best and for the last three days there is no service it's on SOS Sim card is not working. I'm using eSIM by the way please let me know what I can do.
I found my bonus data added on March 13 to my account is now missing. It should not expire until 150 days later and I didn’t cosume it at all. I tried to submit a ticket but the page is not loading. Can any agent please look into this for me.
Hello all,I am traveling in latin america and had my phone stolen. (iPhone 14).They have been able to message my new temporary latin american number via WhatsApp to me on my canadian phone number... They also have ordered food via UberEats. This lead...
