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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Plans

Hello,My daugher is going to be in the USA for 3 months and I need a plan for her.How do I get something for 3 months. doing an add-on every 15 days is insane and too expensive.IF and ONLY IFI change to a new carrier can I come back in the fall with ...

Password reset

I have tried to reset my password on my account and keep giving me an error what's going on I need help

Resolved! Refund

I recharged my account and then ported out in 10 days how do i get me refund for balance days

Resolved! SIM card transfer

I transferred fido's number to piblic mobile last night. Maybe it was my input error that led to the activation of SIM but the wrong number. Could you please tell me how to correct this error and change my public mobile number to my previous fido num...

Switching providers and transferring number

Trying to switch from bell to PM and it keeps saying my number is invalid. Wondering what to do?

Free SIM offer ENDED!!!

Resolved! Whatsapp Installation on new number

Hi - I have recently changed my number as we moved to a different province. My previous number was also from Public Mobile. I am trying to install Whatsapp and not getting a verification code. It keeps saying "use your other phone to confirm moving w...

unable to send pictures

Just wondering why I am unable to send pictures can send messages but not pictures. Any ideas

Resolved! My us add on not working

Can someone please help

Resolved! Change of Address

My city is not listed in the drop down so won't allow me to change my address. St. Albert, Alberta

Resolved! Phone number transfer

Switched providers from Virgin Mobile to Public Mobile a couple of days ago- receiving some texts, I can call out but not receive phone calls. I called Virgin and they said the transfer is incomplete. Tried to contact / create a ticket through Publi...

Resolved! Phone

I have just travelled to the US and when I attempt to make a call the phone says I do not have a US plan. I did buy an add on fans have 500 min. of international calls?

Resolved! Call / Message history or bill

Hi i need the call history/msg history or invoice for 2022 Sep1 to oct31, it's urgent

Free Sim Card

Is anyone knows how to get a free sim card. i received a sms thatvyou can get a frre sim card till march 31 but when i checked it you still need to pay for it.

Resolved! Charged twice for US roaming and other related issues

Hi there, I purchased the US Roaming bundle ($33.90) before leaving for the US. It expired on Saturday (March 11), while still in the US. On Sunday (March 12), I tried to purchase the same US roaming bundle, but for some reason it wasn't working. Not...

Resolved! Changed self serve password now no data

Hi all - I was rooting around my self serve account yesterday just to verify my plan and payment method. As part of an account cleanup I thought it would be a good idea to change up my password. After changing the self serve password (from a laptop) ...

Resolved! How do I activate a new sim for an existing account?

How do I activate a new sim for an existing account?

Resolved! Who can I contact for a wrong billing?

The latest charge to my account today seems wrong. Who can I contact to investigate?

Data issues

My data is not working today and I haven't received any notifications that I am over my limit so is there an outage on just the data today

Resolved! Mod please help

I added a gb of data with the help of a mod less than 24 hours before that gb of data was used up. I did no streaming and cannot for the life of me figure out how a gig of data was used that fast but for some reason I can't sign into the public mobi...

How to top up my phone on line...when I have never done this

Resolved! Charged twice

Hi,I was charged twice in May 2022. One time on the first and a second time on the thirtieth.I didn't change plan.

Resolved! Email

I don't know what I punched in for an email address but I don't think it was valid and cannot sign in

US Roaming

Hi, my husband drives transport and is now crossing the border from Canada to US quite regularly. When I shopped the add-ons, the best deal I could see was the $30 for 15-day plan. That seems really expensive to me; especially when he doesn't go over...

Mobile data stopped working

Everything was working fine yesterday. But today morning when I left my house, and the mobile data was turned on, it didn't show those 2 lines with the H symbol that gets shown beside the signal bar at the top right. And basically there was no intern...

Resolved! Data not working

The Account Status page shows:> Plans usage> Data usage: 0GB left> Add on usage:> 1GB Add-on: 1.16GB left> 2GB one-time bonus: 1.33GB leftYet my phone does not work with anything that uses data. The browser won't even bring up google.com...

Am I Blacklisted? How to get back the ability to send a text

We just attended a trade fair and in the last 2 days I sent about 500 text messages to prospective customers. As it turns out, most of them are not getting my text messages. I am not even able to text to my personal number anymore.Is there a way to f...

Resolved! Problem when I wanted to use YouTube with my Data plan

I had a problem still 1 week ago when I try to use the YouTube app with my data plan, It doesn’t work, and It works with my wifi, but not with my public mobile data plan.@Melodys

Resolved! SIM not working

SIM card works in my old phone (iphone SE) but does not work in new iPhone (13 mini). Tried restarting, cleaning/reinserting. When I check network and carrier settings they say “not available”. Seems like the phone doesn’t even register having SIM in...

Unable to make or receive calls

Can not make calls

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