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I just added 2 vouchers to make my payment now it's saying I havent but the vouchers say redeemed 

Hi i.am a new public mobile customer. I set up.my sim yes i.did a number transfer yes i.recieved a sms and connfirmed the transfer with.my old provider. Yes it has been more then 3 business days i.have pulled the sim and put it back in .  Still i.can...