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treefrog

Hi,I am trying to suspend my account before payment is taken tonight and I can't find it in my account? I can't find the quick links either? I am running out of time!!!! Any help would be appreciated. Thanks

treefrog · 06-25-2021

Hi everyone,I'm reactivating my account but I need to change plans first. What's the right way to do this? Thank you

treefrog · 02-26-2021

I just reactivated my account after having it suspended via lost/stolen so when I suspended it no rewards were applied unlike being suspended for non-payment where as your rewards are applied to the account then you're suspended. So once I have react...

treefrog · 12-31-2020

Hi I'm helping out my friend set up their self serve to get the free gifts but it wont recognize his phone number. We've already sent in a ticket but wondering if there is any other way to fix this before the midnight deadline? He activated in store.

treefrog · 10-20-2020

Hi Community,I need some help with my phone. I lent my sim card to a friend to test out a couple of phones ( both were telus phones it worked fine.) But when i put my sim card back in my phone theres a message sim card is locked emegency calls only. ...

treefrog

@dust2dust Sorry about not getting back to you but I see you got your answer. Thanks again for your help.

treefrog

@dust2dust OMG!! THANK YOU! How would anyone know that they had to do that find a link? Everything is greyed out you can't do anything in your account even though it told me I had enough funds to renew my plan? How stupid is that? The new self serve ...

treefrog

@dust2dust Did they change the way they renew your plan? I had a balance of $14. My rewards were applied and my balance is now $22. But it says I've been suspended. But the plan renewed at midnight like it usually does? I meant to suspend before midn...

treefrog

@dust2dust I will look again but it wasn't there a few minutes ago.

treefrog · 08-31-2022

@Bobo7268 Clear your browser and login to your account using private mode. Go to the plan and add-ons page in your account and scroll down to the bottom where it says promotional data. Do you see it there? That's if the extra 500mb of data is promoti...

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Where did lost/stolen go?

Reactivate my account

Rewards after suspension

Can't set up self serve

Phone says sim card locked

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Re: Where did lost/stolen go?

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