How to cancel my subscription before activation

[cal1122]

I just subscribed a plan and not activate yet. I download the app and it's always ask me to activate the subscription and I can not be navigated to the page to cancel my plan and pre-authorized payment. I have been charged in my credit card. Please let me know how I can cancel it. Thanks.

[Finola]

I’m having problems subscribing as well. I think I will also cancel my subscription and get my money back. How can you rely on a phone company that expects you to wait 48 hours for support. This is the only phone in my home. That’s if anyone ever gets back to me. 

[cal1122]

Because the user experience of the browser and app is not what I like. 

[hTideGnow]

HI @cal1122 

may I know what made you change your mind already ?

if you really want to cancel the subscription, support agent can help.  please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437