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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2026 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30254 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42026 Views
  • 185 replies
  • 29 Bravos

Resolved! Missed port confirmation text

I recently switched to public but missed the number port confirmation.I no longer have the sim for my old provider

mediamacd1 by Great Neighbour / Super Voisin
  • 248 Views
  • 1 replies
  • 0 Bravos

Data works but Talk/Text doesn’t work

I get full bars for my signal but when I try to call someone, it immediately shows “call failed”. I also can’t receive calls. When someone tries to call me it rings but I don’t see anything on my end.I tried restarting my phone, resetting network set...

Janetgsf by Great Neighbour / Super Voisin
  • 539 Views
  • 5 replies
  • 0 Bravos

Number transfer issues

I transferred my existing phone number from another carrier after I activated with an eSIM which PM. Now it’s working fine but my phone and cellular number in the “settings “shows  the eSIM number which I activated before transferrer my old number. A...

RencyAntony by Good Citizen / Bon Citoyen
  • 247 Views
  • 1 replies
  • 0 Bravos

Resolved! eSIM activation and transferring the old number

I transferred my phone existing phone number from another carrier after I activated with an eSIM ; now it’s working fine but my phone and cellular number in the settings shows  the eSIM number which I activated before transferrer it. Anyone with same...

RencyAntony by Good Citizen / Bon Citoyen
  • 921 Views
  • 4 replies
  • 0 Bravos

Resolved! CHARGE

what is the $14.95 charge for ?

CURTIS13 by Great Neighbour / Super Voisin
  • 552 Views
  • 6 replies
  • 0 Bravos

No SIM pin

Signed up for a  40 GB plan that included an eSIM. Received message that 'new pin was successfully created and will be required to authenticate identity'. I neither created nor received such a PIN. Where can I find or reset it? No option on 'My Accou...

Rain24 by Great Neighbour / Super Voisin
  • 227 Views
  • 1 replies
  • 0 Bravos

Why can't I connect to the network

Since this afternoon I haven't been able to connect to the PM network. If I try to make a call it says "Not Registered on Network". I can send texts that take awhile but I can't receive anything or send messages to group texts. I have a ticket in and...

pilkster21 by Good Citizen / Bon Citoyen
  • 724 Views
  • 8 replies
  • 0 Bravos

Number transfer from Fido to PM

Hi, How do I know that if my number was transferred completely to PM. I received the sms from Fido and replied yes almost 5 hours ago. I'm connected 5g with PM and I have the correct number but Fido service is still working and I logged in my Fido ac...

ggonzalez by Great Neighbour / Super Voisin
  • 368 Views
  • 3 replies
  • 0 Bravos

Wifi button

My phone won't allow me to turn my wifi on

Jay_Dee by Great Neighbour / Super Voisin
  • 701 Views
  • 8 replies
  • 0 Bravos

Taxes on bill

Hi team, I changed my address (after quite a few tries) from BC to AB as I have moved provinces. My taxes on my bill are still calculated based off BC. How can I make sure I am charged the appropriate sales tax?

NLT100 by Great Neighbour / Super Voisin
  • 469 Views
  • 4 replies
  • 0 Bravos

Bills

Hi , I do not have public mobile subscription now. But i had it earlier. How can i access all my previous bill statements. I have the same number as i have earlier, but i am using new provider now.Thanks

Abhi7 by Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 0 Bravos

Reactivating SIM card

It is saying my SIM card number is invalid and don’t don’t why it’s want to reactivate number and buy higher data deal

cannot access My Account

I cannot access My Account. I am in a loop of "Let's complete your activation - Resume activation - Go to Login Page".Help! 

as200 by Great Neighbour / Super Voisin
  • 272 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone bill/new rewards

I just noticed I was charged the full amount $45.20 for my phone plan this month, I had rewards & loyalty credits that previously lowered my bill to $34.45 for the past few years since I joined in 2019..  Why has my bill suddenly gone back up to stan...

Foxxx333 by Great Neighbour / Super Voisin
  • 881 Views
  • 7 replies
  • 2 Bravos

unable to transfer number request

not sure why public mobile is holding my number hostage, cant transfer my number out of public mobile.provided new vendor account name, account number and phone number but public mobile just keeps failing to transfer out.New provider says that my nam...

oaltalab by Good Citizen / Bon Citoyen
  • 506 Views
  • 4 replies
  • 0 Bravos

price hike

i am a customer for years, last month (April 12) paid 10.17, this month (May 12) I was billed 16.95. What is the reason for this increase?  I did not change/upgrade anything.

as200 by Great Neighbour / Super Voisin
  • 408 Views
  • 3 replies
  • 1 Bravos

lack of service

Daughter is locked out of her phone account.We went to pay as her service had been suspended and the system would not process her credit cars, there is nothing wrong with her cards!!I used my credit card number and subscribed to a new subscription, w...

RJHPM by Great Neighbour / Super Voisin
  • 335 Views
  • 2 replies
  • 0 Bravos

Refund for plan and sim card

 I just ordered a sim + the 29/month 40g phone plan, I was simply browsing and thought it would take me to the phone number transfer platform to see how I do it. Instead it took my payment. I'm not ready to commit yet, I'm still with virgin and looki...

Hannahvettor by Great Neighbour / Super Voisin
  • 476 Views
  • 2 replies
  • 0 Bravos

I was charged twice

I noticed I was charged twice after I changed my payment method. I changed it few days before the payment date. I was charged once on my original payment method and once on the other card. Payment history shows only one payment. Thank you 

Fluffyking by Good Citizen / Bon Citoyen
  • 262 Views
  • 1 replies
  • 0 Bravos

My phone is showing SOS

I woke up this morning to see SOS only in the corner I’m at my house and I’ve never had a problem with service here before. I have also already tried turning on and off my phone, turned service on and off, took the SIM card out and back in, doubled/t...

Resolved! email address

How can I check my email address is same in both 'community' and 'my account' ?Please help.Thanks.who  

whk by Great Neighbour / Super Voisin
  • 329 Views
  • 2 replies
  • 0 Bravos
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