Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We just returned from several weeks in Europe (it was a great trip). I purchased travel esims for my wife and I for data and they worked fine.Upon returning, my esim for Public Mobile worked fine, but my wife's has disappeared.I attempted to reset he...
I transferred my number from a different service provider on Jul 10 2025. It was successful at the time. I didn't use the phone again till July 25, and found that my public mobile phone number has inexplicably been changed. I requested for the number...
I just activated my new sim earlier today.I can't access data on my phone. I've created a new access point but still can't access data.Ive attached a screenshot of my apn settings
I can make calls and use internet form PM but I can’t send any text or make any call since I tried to transfer my number from another carrier to PM . The transfer process asked me to text my last phone number provider that they can complete transfer ...
I had the same problem - 3 accounts - all was going well, I started raving to all my friends to switch to Public Mobile. Auto-renew on 3 accounts. Car packed up to go on long trip. On renewal date all 3 phones stopped working. Been working on it for ...
I can make local and domestic calls but 1888 or 1-800 number just don't go through they give an 8UM1 errors
referred a friend about a week ago and still have not recieved the cha-ching text
Dear Customer Service Team,I am writing to request assistance regarding my mobile account. Today marks the 90th day since my mobile package was terminated, and I would like to resume my original plan. However, I am unable to locate this plan on your ...
Two readings on my usage account data, 12GB and 19 GB both on one line, how it can be possible?
I’m a public mobile customer. Upgrading from iPhone 8 to iPhone 12. How to transfer phone #.
Hi, I just changed my sim card online (replacing my previous public mobile sim card), and after I entered the number I hit save changes, but I'm not sure if I did something wrong because one of the boxes turned red and has a highlighted exclamation p...
Im looking for help to get my phone to receive and send texts and also receive calls.I've gone over and checked my APN settings already, but still nothing has changed.
I subscribed a new account, and public mobile esim doesnt seem to be installed properly. I tried logging into my account but it won't let me (requires verification via email - which i did, and verification via text or voice message - which i cannot r...
How can I use my points to buy an esim. My Sim card was stolen out of my phone.
Im hoping someone can help me with a subscription change issue, as the screenshot below says I'm subscribed to the 100gb plan but on my app and desktop it says I'm still on the 30gb plan, even though it says the 100gb plan has been active since July ...
My sim suddenly shows no services. Tried to manually select the carrier but did not work
I am locked out of my sim. It asks me for PUK number. any help?
Esim won't install. I have secure internet connection and have installed esim in before. continues to fail. Not present in sim settings either and don't have a QR code
My mom received a text message from me saying I broke my phone and here’s my new number… I believe ive been spoofed. How can I freeze my SIM and get a new one. Will I need a new phone number?
Maybe you guys didnt understand the question much, but here more clarify, he and I we both reset the phone, now we can't use esim because its deleted and the app also deleted so now the question is how you access the app first to buy esim? Thank you
I am trying to set up an account for my business the account name is different then the credit card name. How do I purchase a plan? I also can't seem to go back and change the name
My brother just signed up with PM and forgot to use my referral #. Is there a way to enter it after the fact?
Hi, my husband and I live uptown Saint John, NB. and for about the last week the service has been almost nothing. I don’t know what has happened and I know it’s not my phone because it affects us both. Texts won’t go through, calls take a while to co...
duplicate thread/duplicated content
How do i get a PUK to unlock sim cars?
Been a monthly voucher user for years. Now I have balance of like 13 bucks and it can no longer grow as it once did ok fine. So it sits there at 13 bucks...so be it...so every month I buy a 25 voucher enter all good. Now from what I have learned rath...
I ported my Phone number last night, and im still in sos mode only.
I am newly subscribed on July 9 and purchased a physical sim card on the same day. I was advised that the sim card will be arrived in 7-10 working day on an estimated date July 19. However, it hasn't arrived as of today (July 25).Could you please t...
My account shows that the last time payment was made was May 15 even though I was billed on June 14 and July 14. Hence, my public points have not increased. What is going on? The only change I’ve made in the last two months is opt for the 500MB da...
