Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to call several times to local business 1800 numbers and could not go through, and did what Public Mobile advises such as rebooting my phone and still does not work. I submitted a ticket for the issue to have it looked at and fixed hopefully....
Can not access my voice mail. Most incoming calls don't come through or show up on my phone.
Hello,I switched from Rogers to Public Mobile yesterday. Currently, I can use mobile data without any issues, but I’m unable to receive phone calls or text messages. This is very inconvenient. Could you please advise me on how to resolve this problem...
I wanted to ask if the website is down for anyone else? The notice on the pages when I'm logged in says a date from march but it's August... I also urgently need to add data to my plan so I'm stressed and not sure what is going on.
I referred a friend to sign up with PM at the beginning of June and they used my code but neither of us received any reward. I was wondering how long it takes?
Dear TeamI don't have Antenna for calling and receiving calls but message and voicemail and data are working.Please check my problem.Best regards
I’m trying to update my daughter’s subscription but it won’t go through and you keep ripping me off by charging my credit card for additional data. Her phone number is 204-xxx-xxxx and I want to go from 20gb to 60 gb at 5g. Stop ripping me off and ...
The plan I pay for is 20GB of data but the account shows the data limit has been reached for this period. However, the actual Usage History only shows 6GB of data has been used? How do I get the full 20 GB? Thx.
Im trying to find my puk code so i could use my account and its not working i paid for it
I am so frustrated. I decided to transfer over to public mobile from Rogers. I have been with Rogers for ever, and always happy with their customer service but needed a break from the high phone bills. Well, I regret this completely now. I transfered...
My number was linked in to the same account as my daughter's. I cannot complete registration for my account as it says, that sim is in use. My old phone broke, I bought a new one but cannot move my number to a new device. Do not know what to do now
Hi all,Since last Thursday, we transferred my wife's phone to PM from Fido, but we discovered she hasn't been able to send or receive texts and calls to her number are bounced to her Fido voice mail.The last part of the transfer process was texting Y...
I got the sim and verified my account ownership yesterday so who do I talk to for this?
My visa number for my pre-authorized payment has changed.
Hi all,So I had a public mobile sim until last year which got deactivated. However, I need some invoices from 2021-22. How can I get those? After I login to my account, all it shows is to either return to login page or reactivate the number (I don’t ...
Hi,My account is not showing the option for loading funds onto my account. Why is it not working?
I tried to buy another SIM from the phone App to set up another phone plan, but when I tried I only got part way through the process & the App kept spinning, I waited & finally closed it & tried again with no luck. Well 3 weeks later I got my VISA st...
I changed my payment to a new credit card. Payment is still coming out on old one as well. What do Ido?
Just made an account yesterday (August 16, 2025) and subscribed to a plan. It said my phone was compatible with esim, so I chose that option, but my phone cannot download esim, even from qr code in email. When logging into app, it is stuck on trying...
Hi I just got double charged on a plan I wanted to get, I payed August 15 now you guys just charged me on August 17
I can’t log in iCloud because I need my phone number and I can’t get my phone number on a new device cause I need i cloud to download the app so I downloaded on another phone and purchased another eSIM but I didn’t receive an email with the qrcode li...
My connection mot working for 2 weeks can’t call out or receive calls
Hello, I'm trying to transfer a Public mobile # to Freedom mobile. The old phone w/ number has been lost, I don't have the ability to use it. I've already contacted Freedom mobile to post the requisition internally, now I need a Public employee to co...
Apparently there is no information on my usage when I sign into my account!!!! Currently can't access data on my phone and can't find out why.Also no history of payments that I have made although I am on autopay and the money keeps getting charged to...
My plan includes "unlimited Quebec minutes and messaging+" and I am curious what Quebec messaging means for a visit to another province. Will I incur fees for incoming and/or outgoing texts while out of Quebec? Thanks!
