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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26154 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38058 Views
  • 185 replies
  • 29 Bravos

Variety of Issues.

In the last 30 days since the Update and changes to the interface and app were made, I've noticed the following issues, bugs, and missing options that I'd like to point out.1. Account PIN, once again is missing entirely on all accounts activated afte...

Priority by Deputy Mayor / Adjoint au Maire
  • 1791 Views
  • 15 replies
  • 5 Bravos

Not receiving text

I just came over here from bell.   got my number released but I can't revive text messages or phone calls.   Please help

Sue181848 by Good Citizen / Bon Citoyen
  • 1527 Views
  • 19 replies
  • 0 Bravos

iMessage won't Activate.

Just switched two iPhones over from Fido to Public Mobile and after changing the SIM Cards neither are working to activate iMessage after over 12 hours. We've tried Resetting Network Settings, Reset Settings, Turned iMessage off and back on, signed o...

Priority by Deputy Mayor / Adjoint au Maire
  • 1189 Views
  • 7 replies
  • 0 Bravos

Phone number

Having issues porting number, just want a new phone number. How do I submit a ticket to do so? I can’t find it anywhere 

Riana2 by Great Neighbour / Super Voisin
  • 316 Views
  • 3 replies
  • 0 Bravos

Sim card didn't receive

Hi, i purchased a plan online and ordered the sim which i didn't received even after 10 days. How can i contact public Mobile or get my refund? 

Asad3 by Good Citizen / Bon Citoyen
  • 798 Views
  • 9 replies
  • 0 Bravos

Resolved! Need verification of plan details please

I've been with Public Mobile for four years & just now, for the first time ever, from my account profile I checked what other plans were available to me & was surprised & pleased to see this! I'd appreciate a confirmation re: the minutes & messaging ...

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Stelawrat by Model Citizen / Citoyen Modèle
  • 614 Views
  • 4 replies
  • 0 Bravos

Resolved! How to get my text to work after porting my number

I initiated a transfer from Virgin Mobile, I did not receive the text therefore the porting was not completed. Virgin asked me to contact Public to send a new request but I am unable to provide that info to public. Nowhere in in bot chat to add the r...

marcome by Great Neighbour / Super Voisin
  • 606 Views
  • 4 replies
  • 0 Bravos

Resolved! SMS not working on ported number (iPhone 12)

I switched my number over from Bell to PM last week. My phone is a Galaxy S20+ and everything went smoothly.  It's working great for me. Two days ago, my wife ported her number from Bell over to PM. Her phone is an iPhone 12 Pro Max. She has voice an...

KingOfTown by Good Citizen / Bon Citoyen
  • 1015 Views
  • 5 replies
  • 0 Bravos

Phone number in about phone is incorrect.

Folks, after porting my number from virgin, the phone number in about phone still lists the original public mobile number. I have data and the number in the portal is correct. But I believe something is stuck somewhere to make that final change. I am...

Brogahn by Great Neighbour / Super Voisin
  • 1014 Views
  • 14 replies
  • 0 Bravos

Public Mobile’s Canada-US Promo Plans are Ending Next Week!

Telus-owned Public Mobile has updated its website on Friday to indicate an end date for its Canada-US talk, text and data promo plans.These Canada-US plans were in response to ongoing plans introduced by Quebecor’s Freedom Mobile. We already saw Publ...

LitlLdy by Mayor / Maire
  • 3471 Views
  • 19 replies
  • 9 Bravos

How do I start a new support ticket with an Agent

On Thursday a suppport agent said she was going to send a new transfer request for my number and she would message me on Friday but I did not receive any message.She said not to reply to her last message.How do I start a new ticket?thank you

Porting issue

hiI was ask name and address and my SIM card was activated. No other info was provided when portingnow my public sim is able to let me make phone call but incoming goes the previous carrier which is Fonus I am worried about if I can cancel service fr...

don23454 by Great Neighbour / Super Voisin
  • 222 Views
  • 1 replies
  • 0 Bravos

pok code

My sons phone is asking for a puk code.We are trying to log into his account but cant remember the passord.his account was blocked for one hours for several times now over the last 2 days.We reset the password by sending the code to the email on file...

Referral did not apply

Good evening,Last month I joined PM using my son’s referral but I noticed the $10 credit was not applied my second month’s payment.  Please advise. 

qsw by Great Neighbour / Super Voisin
  • 282 Views
  • 2 replies
  • 0 Bravos

Resolved! Loyalty Bonus Data Missing

I received an email and a text from Public in regards to my loyalty bonus data of 240gb but it seems to be missing all of a sudden.Is there a specific reason for that?

Karezz94 by Great Neighbour / Super Voisin
  • 319 Views
  • 1 replies
  • 0 Bravos

Unable to login to my account

I've been with Public Mobile for about 6 months now. I changed my plan to the US/Canada plan and since then I can't access my online account. My phone works fine.I've updated my password, but when I log in it takes me to the activation page. I'm not ...

rdwarf by Great Neighbour / Super Voisin
  • 220 Views
  • 1 replies
  • 0 Bravos

Text won't work

I transfer my number, phone is working but not the text.  Please help @CS_Agent

Annie152 by Good Citizen / Bon Citoyen
  • 948 Views
  • 9 replies
  • 0 Bravos

Resolved! Help in accessing account

I am trying to update my payment information but my mom has the phone and she is out of the country. Is there anyway to skip security access code that gets text to your phone when you log in the account for security?

Litch_fam by Great Neighbour / Super Voisin
  • 523 Views
  • 4 replies
  • 0 Bravos

Ahmed

I need help very necessary

AhmedAl-Hamed by Great Neighbour / Super Voisin
  • 332 Views
  • 2 replies
  • 0 Bravos

Paid for a SIM card that never arrived

Followed the instructions in the Public Mobile app to pick up a new SIM card from the nearest Telus store. Arrived they to be told that they don't support Public Mobile. So, ordered the sim through the app and was charged for it on March 12. It's Apr...

DJSeven by Great Neighbour / Super Voisin
  • 327 Views
  • 2 replies
  • 0 Bravos

Forbidden A1

I'm trying to log in and every time I do it brings me to this page forbidden A1. What can I do to log into my account.

gerster1 by Great Neighbour / Super Voisin
  • 656 Views
  • 6 replies
  • 0 Bravos

Resolved! New Activation

Hi trying to port my number from cityfone(zoomer wireless) but my account with them is on a seasonal hold so I cannot receive the sms to complete the safeid thing? I also provided the wrong IMEI number for my account with other provider so I need to ...

Roaming in Chicago only works on LTE

On a US/Can 5G PM plan and can confirm after moving from a Can/US Telus plan, 5G roaming does NOT work in Chicago on PM.You have to force LTE only under roaming on an iPhone at least to have a reliable connection.Fast enough but a hassle and may driv...

TorontoTim by Good Citizen / Bon Citoyen
  • 808 Views
  • 6 replies
  • 1 Bravos
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