Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan has unlimited Canada-US messaging and calling. Does that include making call or texting while I am in the USA?
Three years ago I set my granddaughter up with a Public Mobile account. Unfortunately, I did not set up the account piece of it properly due to a brain injury. Now I have to update the payment information but no matter what I've tried I cant access ...
How to see if I’m on auto topup
It isn't the phone because in the past year it has happened on 3 of my Samsung phones. I just had a call drop 4 times in less than 5 minutes on a long distance call with a client. I was seated in my home, not moving. it is getting frustrating! I se...
My bill should be 30.45 and I was charged 36.95 I am wondering why?
We have automatic payment but service cut off for nonpayment Have been using automatic payment for over 6 months with the same card with no changes. Wish you could actually talk to someone so they could tell you what to do
i have NO account with you / with Public Mobile .... my son's OLD # was canceled and we moved him to a new # with Telus ... you still charge my credit card the last 2 months and no one seems to be able to help me ... there MUST be a human that can so...
I’ve been with Public Mobile for years. Had $14 in discounts automatically applied every month for years. With new “improved” rewards program its no longer automatic. I had $4 in loyalty, $8 in referrals and $2 in autopay. So now I have to jump thro...
Why is my account on hold there is enough money for my payment. What is going on with the system and these error messages
Good afternoon, yesterday I purchased a SIM Card from this company. However, the Service in my location does not work correctly and I would like to cancel my purchase if possible.
My data says 1.43G used of 31G but not working. Current subscription is 1G data so rest most be carry over. Can’t use data. Help
I would like to understand how US roaming works. it says 15 days Add-ons, but I believe it won't expire my subscription or plan right ?And it should not get activated automatically whenever I am in the US. How about International roaming other than t...
I'm activating a new Public Mobile account and setting up my eSim. During the setup it's asking me to verify my identity and a text message with a 6 digit number was sent to my VOIP phone number - WHICH IS NOT A MOBILE phone - so I can't receive the ...
So I just purchased my plan then went to the app to complete setting it up. Found out that my current phone number cannot be transferred. It is a Canadian phone number, granted it is from a small town in the territories. At this point in my life I ca...
Can anyone tell me why my subscription was on hold because of no payment? I have not changed my account information nor have I got a new credit card. It was a bit annoying get get a message today when my payment was due today. Thanks in advance if ...
Hi Folks, recently I was offered an upgrade to a 4G plan that is $29/month. The offer stated that I would remain at my rate at that time of $25/month if I paid 3 months at a time upon renewal. I agreed to that offer but since being upgraded to the 4G...
Why my bill changed from 21 to28 dollars now?
Hi,I am using a Galaxy S20 FE 5G. My subscription for 5G started June 12, 2024. But the phone only shows LTE/WCDMA/GSM. How do I make 5G appear in my network mode?
A while ago, I created an account to sign up with PM, but didn't complete the process because I changed my mind part way through (i.e., I do not have a PM line now). I'm trying to sign up now with the same eversafe account in order to sign up for a ...
1. created a Public mobility account2. I selected by package and added my credit card info3. initiated my phone number transfer from Telus on android to my new iphone4. my old phone shows (not registered on network) - expected5. new iphone not workin...
I have the Canada US roaming plan.I am travelling to Arizona.Taking advantage of my existing 59 GB data plan there. Just want to be clear about settings on my android Samsung.I will allow roaming data? I will manually set only the T Mobile network? ...
Been on auto payment, credit card is fine, contacted credit card company, they said everything is good on there end and tgat no attempt has been made by Public mobile. I went in checked info, even redid it. No avail. I have no phone now. Trie...
tried to sign in to my account and the rewards page is blank--both on my computer and phone app
I purchased a SIM card for my mother and had a payment method to my credit card. However, now the credit card info has changed and the sim has stopped working. I do not remember which login ID I had with that phone number. When I try to login and cli...
I can make calls but not receive phone calls
Hello! I am having an issue trying to change my subscription on the renewal date. Every time it tells me to try with a different payment method even though I tried it with 3 different credit cards.The renewal date is approaching and I don't know if I...
Hello, I am from India and i activated my esim with public mobile but the thing is i am not able to change the region. It says if you have any recent subscription cancel those and i cancelled my apple music but still i am not able to change the regio...
Hello! I'm attempting to subscribe to a Public Mobile plan, and I keep running into errors.When I try on desktop in the browser, I get an 'XXX' error code before I'm even able to choose a plan and addons. I learned that an 'XXX' code means you need t...
Hello, I just changed my number and i realized i need it back because it was connected to a lot of security features from my job. This was done last night and im sure its not been selected by anyone yet. The number shows in my account as an alternet ...
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