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Initiated # transfer after selecting package but now cannot login

Great Neighbour / Super Voisin

1. created a Public mobility account

2. I selected by package and added my credit card info

3. initiated my phone number transfer from Telus on android to my new iphone

4. my old phone shows (not registered on network) - expected

5. new iphone not working and when I call *611 says service suspended. I am no longer able to login to Public via app OR website (Forbidden A1) useless error. Why am I blocked from logging in so I can validate my payment went through. Note, when I call *611 msg says I'm setup for auto payment on 6/12 (today is 6/12) so again why the issues.


Great Neighbour / Super Voisin

Yes, started a private Chat and the Public tech support found a issue and fixed it and then I was able to complete by setup and it's been great since. Thank You

Great Neighbour / Super Voisin

eSim - I sent. new msg. Regardless why would this impact my ability to login?

Model Citizen / Citoyen Modèle

Hey @Cessna, have you been able to confirm the number porting process has completed? You can verify by trying to make a voice call, sending a text, or accessing data (if your plan includes it). The whole process can take a few hours. As for the app and website, are you able to try logging in with another device or browser? Or try the same browser by incognito

Mayor / Maire


so you activated with esim or physical sim

you should check with PM support team.  Message them using this link


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